Installation Guide Wyse C Class Conversion to ThinOS ® Wyse® USB Firmware ToolTM Release 1.11 Issue: 032911 PN: 883887-14L Rev.
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Contents 1 Introduction 1 Kit Contents 1 Wyse Technical Support 2 Related Documentation and Services Wyse Online Community 2 2 2 Converting Wyse C Class to ThinOS 3 Requirements 3 Procedures 4 Troubleshooting 9 USB Keys - Troubleshooting Boot Issues 9 SanDisk Cruiser Flash Drives - Troubleshooting Partition Issues 9
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1 Introduction This guide provides the instructions you need to install and use Wyse® USB Firmware ToolTM to convert the following Wyse C class thin clients to ThinOS: • C30LE • C50LE • C90LE • C90LEW Kit Contents The conversion kit includes: • 1 Year ThinOS Maintenance (you will receive an email from Wyse or your reseller with full instructions) • Conversion Software Assembly CD-ROM • Wyse Conversion Labels (you must attach a Wyse label to each converted thin client) Figure 1 Kit contents
2 Chapter 1 Wyse Technical Support To access Wyse technical resources, visit http://www.wyse.com/support. If you still have questions, you can submit your questions using the Wyse Self-Service Center (on the Wyse.com home page, go to Support > Knowledge Base > Home tab) or call Customer Support at 1-800-800-WYSE (toll free in U.S. and Canada). Hours of operation are from 6:00 A.M. to 5:00 P.M. Pacific Time, Monday through Friday. To access international support, visit http://www.wyse.com/global.
2 Converting Wyse C Class to ThinOS This chapter includes the requirements and procedures you need to install and use Wyse® USB Firmware ToolTM to update your thin client to ThinOS firmware. Tip The purpose of the Wyse USB Firmware Tool is to configure a bootable USB key for device firmware.
4 Chapter 2 Procedures Complete the following procedures as an administrator (administrator privileges are required). Step 1: Copy the C Class ThinOS Conversion Image Folder to Your Local Hard Drive Navigate to the C Class ThinOS Conversion Image folder (contained on the Conversion Software Assembly CD-ROM) and copy it to your local hard drive. Step 2: Install Wyse USB Firmware Tool 1.11 1. Navigate to the Wyse USB Firmware Tool v1.11_GA.
Converting Wyse C Class to ThinOS 5 2. Click Next to open the Select an Option dialog box. Figure 4 Configuration options 3. Select the Configure a single USB key to Copy or Update firmware option, and then click Next to open the Select the Configuration dialog box. Figure 5 Update firmware options 4. Select the WTOS / Xenith OS type option. 5. Select the Update Firmware operation to perform option. Note that all three contents options are selected by default (OS Image, BIOS, and CMOS). 6.
6 Chapter 2 Figure 7 Browse to select commandsXml.xml 8. Navigate to the C Class ThinOS Conversion Image folder on your hard drive (this is the location you selected in "Step 1: Copy the C Class ThinOS Conversion Image Folder to Your Local Hard Drive"), click on the commandsXml.xml file to select it (you may need to select the All Files option from the Files of Type box to display the commandsXml.xml file for selection), and then click Open. Caution Do not use the commandsXml.
Converting Wyse C Class to ThinOS 7 Step 4: Use the Configured USB Key to Install Firmware on Each Thin Client On each thin client you want to convert, use the one-time boot menu to configure it to boot from the configured USB key (the one-time boot menu will not modify your default BIOS configurations). To enter and use the one-time boot menu: 1. Attach the configured USB key to the thin client (be sure it is shut down and disconnected from any network). 2.
8 Chapter 2 Step 6: Attach a Wyse Conversion Label on Each Converted Thin Client The conversion kit is supplied with Wyse Conversion Labels that must be attached to each thin client as shown in Figure 9. Be sure you have purchased the amount of labels you need. Caution Failure to install the labels may cause delays in service and support. The serial number must be given to a Customer Support Technician to validate entitlement to support and service from Wyse.
Converting Wyse C Class to ThinOS 9 Troubleshooting This section contains general troubleshooting information. USB Keys - Troubleshooting Boot Issues Due to different manufacturing processes on USB keys (and the variety of them), not all brands have been tested with the Wyse USB Firmware Tool. If you experience problems booting from a configured USB key, it is recommended that you try a different brand of USB key.
Installation Guide Wyse® C Class Conversion to ThinOS Issue: 032911 Written and published by: Wyse Technology Inc.
