Manual

The machine is experiencing problems that require service such as LSU error or fuser
error.
Power problems
Click this link to open an animation about solving power problems.
Condition Suggested solutions
The machine is not receiving power,
or the connection cable between the computer and the
machine is not connected properly.
Plug in the power cord and press Power ( ) on
the control panel.
Disconnect the machine cable and reconnect it.
For Local Printing
For Network Printing (network model only)
Paper feeding problems
Condition Suggested solutions
Paper jams during printing. Clear the paper jam (See Clearing paper jams
).
Paper sticks together.
Check the maximum paper capacity of the tray (See Print media specifications ).
Make sure that you are using the correct type of paper (See Print media
specifications ).
Remove paper from the tray and flex or fan the paper.
Humid conditions may cause some paper to stick together.
Multiple sheets of paper do
not feed.
Different types of paper may be stacked in the tray. Load paper of only one type, size,
and weight.
Paper does not feed into
the machine.
Remove any obstructions from inside the machine.
Paper has not been loaded correctly. Remove paper from the tray and reload it
correctly.
There is too much paper in the tray. Remove excess paper from the tray.
The paper is too thick. Use only paper that meets the specifications required by the
machine (See Print media specifications
).
If an original does not feed into the machine, the document feeder rubber pad may