Dell™ PowerVault™ 124T LTO-3 Autoloader User's Guide Introduction Installing the Autoloader Operating the Autoloader Remote Management Unit Front Panel Administration Diagnostics Troubleshooting Technical Specifications Getting Help Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your system. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
Back to Contents Page Front Panel Administration: Dell™ PowerVault™ 124T LTO-3 Autoloader User's Guide Configuring the Autoloader SCSI Barcode Length Setting the SCSI ID Setting Security Setting Ethernet Setting Magazines Setting the Time Setting Passwords Barcode Reader When you first power on the Dell PowerVault 124T LTO-3 autoloader, it automatically runs a Power-On Self-Test (POST). During the POST, the left (green) LED flashes.
To configure the Dell PowerVault 124T LTO-3 autoloader, you must verify the setup of the following: l SCSI ID(s). For the autoloader, there is a single SCSI ID. l Magazine(s). l Ethernet IP address (if you are not using DHCP). l SNMP server IP address—only if SNMP is being used. l Time server IP address (or the time zone, date, and time, if configuring manually)—only if a time server is being used. l Control mode. l Security option.
l An IP gateway (optional) l A Simple Network Management Protocol (SNMP) server (optional) l A time server, or set the time and time zone manually (optional) Setting the IP Address An IP address is the address of any device attached to a network. Each device must have a unique IP address. IP addresses are written as four sets of numbers separated by periods ranging from 0.0.0.0 up to and including 255.255.255.255. IP addresses are either permanent or dynamically assigned.
NOTE: If you make a mistake, press Escape to backspace to the digit you want to change. 5. Press Enter. New Gateway is xxx.xxx.xxx.xxx appears on the LCD. You do not need to reboot the autoloader. 6. Press Escape or Enter to return to the Ethernet submenu. Setting the SNMP Server An SNMP server monitors a network by processing reporting activity in each network device (hub, router, bridge, and so on).
4. Scroll to set the number of hours difference between your local time and Greenwich Mean Time (GMT). 5. Scroll to set the number of minutes difference between your local time and GMT, then press Enter. The new time zone is set. 6. Press Escape or Enter as necessary to return to the main menu. To set the date and time: 1. From the main menu, scroll to Configuration, and then press Enter. 2. From the Configuration menu, scroll to Time, and then press Enter. 3.
Setting Magazines In some cases, autoloader owners were being charged Independent Software Vendor (ISV) licensing fees for two-magazine autoloaders although only one magazine was configured. This occurred because the ISV software was registering the autoloader as a two-magazine device, regardless of the number of magazines configured. You have the ability to set the number of magazines in the autoloader. The default setting is Left. To set the number of magazines: 1.
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Back to Contents Page Diagnostics: Dell™ PowerVault™ 124T LTO-3 Autoloader User's Guide Diagnostic Tests from the Front Panel Remote Management Unit Diagnostic Tests Diagnostic Tests from the Front Panel Diagnostic tests allow you to calibrate parts of the autoloader, check the condition of parts, or test the autoloader's functionality. From the front panel, you can perform all of the diagnostic tests.
2. Scroll to the test you want to run and press Enter. If you are already logged in as Administrator, the test begins executing immediately. The message Running Test appears while the test is running. NOTE: Each test takes from 30 seconds to several minutes to complete. To stop the test prematurely, see "Stopping a Diagnostic Test." 3. If you are not logged in, you will be asked to enter the Administrator password.
Back to Contents Page Getting Help: Dell™ PowerVault™ 124T LTO-3 Autoloader User's Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the procedures in "Before Contacting Customer Support". 2. Run the system diagnostics and record any information provided. 3.
www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only) l Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. l Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service sales@dell.com apmarketing@dell.
Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See the contact information for your region. Technical Support Service Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware.
Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
Back to Contents Page Installing the Autoloader: Dell™ PowerVault™ 124T LTO-3 Autoloader User's Guide Installation Overview Unpacking the Autoloader Installation Preparation Identifying Product Components SCSI Bus Requirements Connecting the SCSI and Power Cables Accessories Preparing the Host and Verifying the Connection Choosing a Location Installing the Device Drivers UL Requirements Enabling LUN Support in Linux Bar Code Reader Enabling LUN Support in Netware Product Overview Installatio
l l l Bar code labels TORX L-key drivers (T8 and T10) Emergency Magazine Removal Tool Choosing a Location Choose a location that meets the following criteria (see "Technical Specifications"): NOTICE: Do not place the autoloader on its side or upside down. Do not stack anything on top of the autoloader. Rack Requirements Standard 19-inch rack with 2U (3.5 in.) of clearance.
1 Power switch 2 Media door (mailslot) 3 Front panel LEDs 4 Front panel LCD screen 5 Function keys 6 Left magazine 7 Right magazine (or blank) Back Panel Overview 1 68-pin HD SCSI connectors 2 Fan vent 3 Power connector 4 Ethernet connector 5 Power switch NOTE: If the cover must be taken off, there are 26 screws and 6 rail bolts that need to be removed. The cover should be removed only by a qualified Dell Service Provider.
1 SCSI cable 2 3 4 SCSI terminator Power cable Getting Started Guide 5 6 7 CD (drivers and documentation) Magazine blank Bar code labels 8 9 TORX L-key drivers (T8 and T10) Emergency Magazine Removal Tool Connecting the SCSI and Power Cables To connect the SCSI and power cables to the autoloader, follow these steps: 1. Shut down and turn off the selected server. Turn off all attached accessory devices, such as printers and other SCSI devices. 2.
Preparing the Host and Verifying the Connection If necessary, install a SCSI host adapter, software, and compatible drivers. Refer to the manuals for the host computer and SCSI host adapter for detailed instructions. In addition, follow these general guidelines: l When the host server is powered on, install software, and/or drivers that are compatible with the autoloader (see "Installing the Device Drivers"). Software compatibility information is available at support.dell.com.
Manager. The LTO-3 drive should be listed under the ? Other Devices item as IBM ULTRIUM-TD3 SCSI Sequential Device. 4. Right-click the IBM ULTRIUM-TD3 SCSI Sequential Device listing and click Properties. 5. Select the Driver tab. 6. Click Update Driver. 7. When the Upgrade Device Driver Wizard appears, click Next. 8. Click Display a list... and then click Next. 9. Scroll down and click Tape Drive, and then click Next. 10.
10. Click Next again to install the driver. 11. Click Finish. 12. Close the Device Properties dialog box. The autoloader now appears in Device Manager under Medium Changers as a Dell (tm) PowerVault (tm) 124T Autoloader, and is ready to use. Enabling LUN Support in Linux To verify the detection of a tape drive, administrators should check for its entry in /proc/scsi/scsi. Current versions of Linux may not scan the logical storage unit (LUN) ID of every device.
LOAD ADPT160M.HAM SLOT=201 /LUNS LOAD ADPT160M.HAM SLOT=202 /LUNS 6. After the STARTUP.NCF file has been edited, save the file and reboot the server to activate the new STARTUP.NCF. 7. Upon reboot navigate to the System Console and type scan all. This will start a scan of all the LUNS on each adapter. 8. When the scan is complete, verify the LUN device has been detected using the list storage adapters command.
Back to Contents Page Introduction: Dell™ PowerVault™ 124T LTO-3 Autoloader User's Guide Overview Data backup is essential to protect irreplaceable information. Backing up data to magnetic tape is an easy, cost-efficient method used by many small and medium businesses. However, most enterprises have so much data that a single backup tape is not enough; the information has to be spread across numerous tapes.
Back to Contents Page Operating the Autoloader: Dell™ PowerVault™ 124T LTO-3 Autoloader User's Guide Operator's Panel Functionality Using Cartridges Using Magazines and Magazine Blanks Viewing Status Information Running an Inventory Data Compression Operator's Panel Functionality NOTE: If security is enabled and you try to execute a command without entering a password, the autoloader displays the Enter Password screen until you enter a password.
Using Cartridges Typically, when you first install the autoloader, you load your cartridges into the magazines and then load the magazines into the autoloader. However, you can insert and eject cartridges individually using the media door (mailslot), or you can eject a magazine, manually load and unload cartridges, then load the magazine back into the autoloader. The autoloader automatically detects the presence of a cartridge in the magazine slot.
Ejecting a Single Cartridge When you want to remove a single cartridge from the autoloader, you can specify the cartridge you want by bar code or location, or choose the cartridge currently in the tape drive. To eject a cartridge by bar code: NOTE: This function is only allowed if the bar code reader is enabled. 1. From the main menu, scroll to Commands, and then press Enter. 2. From the Commands submenu, scroll to Eject, and then press Enter. 3.
The autoloader will not run unless both magazine bays are properly occupied with either a magazine or a magazine blank. One way that you can close the openings is to use two magazines. If you use only one magazine, then you must fill the other magazine opening with a magazine blank for the unit to become operational. NOTE: Magazines are not interchangeable between drive types. Order the appropriate part numbers when replacing these items.
There are two white thumbwheels, located on each end of the magazine. You can move the slots within the magazine by turning these two white thumbwheels and aligning a slot with one of the two openings. Do not rotate the magazine by inserting your hand and pushing the cartridge carriers. You can use the openings in the magazine to load and unload cartridges from the eight slots within each magazine. NOTICE: It is recommended that you fully remove the magazine to load and unload cartridges.
Viewing Firmware Version To view the current firmware version, use the following procedure: 1. From the main menu, scroll to Status, and then press Enter. 2. From the Status submenu, scroll to Autoloader, and then press Enter. 3. From the Autoloader submenu, scroll to Version, and then press Enter. A list of messages appears on the LCD. The firmware version is listed as Firmware: VX.XX where X.XX is the current installed version of the firmware. Firmware The number indicates the firmware version.
Viewing Ethernet Information To view the Ethernet information, use the following procedure. 1. From the main menu, scroll to Status, and then press Enter. 2. From the Status submenu, scroll to Ethernet, and then press Enter. A list of messages appears. These messages may include: MAC address Indicates the unique network identifier associated with the autoloader. IP address Indicates the static IP address or currently assigned dynamic IP address. The text DHCP displays in this case.
Back to Contents Page Remote Management Unit: Dell™ PowerVault™ 124T LTO-3 Autoloader User's Guide Remote Management Unit Overview Configuration Page Firmware Page Error Log and Diagnostics Page Library Operations Page Remote Management Unit Overview Your Dell PowerVault 124T LTO-3 autoloader includes an Ethernet interface that allows remote administration.
Remote Management Unit (RMU) Web Interface Status Pane 1. System Status - provides model and serial number (S/N) of both the autoloader and the drive. This section also contains the Dell Service Tag number. You will need this number if you call for technical support. 2. Autoloader - provides status specific to the automation device. Refer to Front Panel Administration for information regarding magazine configuration.
SCSI ID You can change the drive's SCSI ID from the Remote Management Unit. To change the SCSI ID: 1. From any page, click the Configuration heading. The Configuration screen displays. 2. Under System Operations, select SCSI ID. 3. Click the drop-down box to select a number to assign for the new SCSI ID. 4. Click submit. NOTE: You must perform an Autoloader reset or use the front panel to power cycle your machine before the new SCSI ID takes effect.
handled by the backup package you have installed instead. 4. Click submit. Setting the Magazines This setting is used to report the number of storage elements and the element address to the SCSI host. This setting must match the physical configuration in order for correct information to be reported. This setting only affects the information reported to the SCSI host. This setting does not affect the access to magazine slots from the front panel or the Remote Management Unit.
system, the IP address may change depending on the network administrator's settings. To Set IP address: 1. Clear the check box to remove the check mark from the DHCP field, if applicable. 2. In the IP address fields, type the static IP address using the key to move from box to box. 3. If no check mark appears in the box next to DHCP, the static IP address option is enabled. To change a static IP address, type in the new address in the IP address fields using the key to move from box to box.
4. Type the IP addresses in the appropriate boxes. 5. Click submit to save. NOTE: By entering an improper range of IP addresses, a user can possibly lock out all IP clients from administering the autoloader. If this occurs, the user can restore the default values by running Restore Default from the front panel Configuration menu. Client Overlap Control is a management policy on controlling how the Web server handles overlapping control requests from multiple clients on the authorized client list.
1. From any page, click the Diagnostics heading. The Diagnostics screen will be displayed. 2. Under View Error and History Logs, click View Logs. You can also save the logs to a file by clicking Save Logs. If you save the logs to a file, you must select a destination folder within 60 seconds. NOTE: Saved logs taken at point of failure are valuable for assessing problems. Service personnel may request these logs.
1. From any page, click the Library Operations heading. The Library Operations screen displays. 2. From the Library Operations page, click Inventory. The autoloader starts an inventory immediately. Set to Home If the autoloader is not able to successfully execute a Moving Tapes or an Inventory command, try executing a Set to Home command, and then retry the move or inventory command again.
Back to Contents Page Technical Specifications: Dell™ PowerVault™ 124T LTO-3 Autoloader User's Guide Physical Specifications Autoloader Performance Specifications Autoloader Environmental Specifications Autoloader Power Specifications Autoloader Vibration Specifications Autoloader Shock Specifications Tape Drive Specifications Physical Specifications Characteristic Height Width Length Product Alone 8.9 cm (3.5 in) 45 cm (17.7 in) 75.46 cm (29.71 in) Package Weight (without media) 22.
Autoloader Power Specifications Characteristic Line voltage Line frequency AC Input current Power consumption Specification 60 Hz system: 90 – 265 VAC 50 Hz system: 90 – 265 VAC 47 – 63 Hz 60 Hz system: 4.0 A (RMS) for 115 VAC 50 Hz system: 2.0 A (RMS) for 230 VAC 60 Hz = 75 W; 50 Hz = 80 W Autoloader Vibration Specifications Characteristic Operating Swept Sine Vibration Random Vibration Nonoperating Swept Sine Vibration Random Vibration Specification 5 – 500 Hz, 0.25 G, 0.254 mm (0.
Back to Contents Page Troubleshooting: Dell™ PowerVault™ 124T LTO-3 Autoloader User's Guide Before Contacting Customer Support Operator Control Panel Error Display Checking For Errors Autoloader Logs TapeAlert Logs Returning the Autoloader for Service Before Contacting Customer Support Errors that you may experience with your autoloader can range from simple connection problems to more complex hardware failure.
SCSI bus to the host, but the autoloader does not respond. The autoloader does not communicate with the host system through the Ethernet. preventing communication. A problem with either the Ethernet cabling or network configuration is preventing communication. The application software reports The current host backup software or a failure locating a piece of media autoloader inventory has been lost. or fails to move a piece of media as requested.
l No error message appears, but the autoloader fails to complete the action. When either of these things occur, the system generates a log of the error. You can use these error logs to determine the type of error, when it occurred, and what parts of the autoloader it affects. Different types of error logs are generated for the autoloader and for the internal tape drive. l The Autoloader Logs provide information for errors related to the autoloader, or data cartridge movement within the autoloader.
15 Timer Error 16 Tick Error 17 Activate Error 18 Threshold Error 19 Suspend Lifted 1A Block Pool Error 1B Queue Function Failed 1C Semaphore Function Failed 1D Timer Function Failed 1F Thread Function Failed 20 Command Started 21 System Failure 22 System Busy 23 System Timeout 24 Software Error 25 Hardware Error Message Error Types 26 Message Sender (Task ) ID Error 27 Message Type Bad 28 Message Parameter Bad l Verify the host backup application and device driver are
l If the Picker Test failed, verify there is no obstruction within the picker assembly and repeat the test. l If the Random Moves test failed, see steps above for necessary actions. l Power cycle the autoloader and re-run the failed test. Contact support.dell.com if failure recurs.
51 IP Stack Memory Allocation Error 52 IP Stack Can't Free Memory 53 Stack DTrap Occurred l Verify that the network is properly configured (i.e. no loop-back condition exists). l Verify that the autoloader operates correctly when properly configured and attached directly to a host system using a cross-over cable. l If all previous steps fail, contact support.dell.com. l Check support.dell.com for PowerVault 124T firmware updates.
81 l Check host adapter and SCSI cables and terminator. l Power cycle the autoloader and retry the operation. l If all previous steps fail, contact support.dell.com. Drive Send Failed Servo Elevator Hardware Error Types 92 Elevator Flag Bad l Power cycle the autoloader 93 Elevator Sensor Bad l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control Panel (OCP).
location. AA l Power cycle the autoloader through the front panel. l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control Panel (OCP). Picker Cartridge Sensor Error Note: The Random Moves test requires a minimum of two cartridges present within the autoloader. AB Drive Path Sensor Error l If the source is a slot within a magazine, check if the spring loaded cartridge present flag moves freely when the cartridge is manually inserted into the magazine.
BF l Power cycle the autoloader. l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control Panel (OCP). Picker Jammed Cartridge Error Note: The Random Moves test requires a minimum of two cartridges present within the autoloader. l If all previous steps fail, contact support.dell.com. l Insure that the autoloader is resting on a solid flat surface, or mounted level in a rack unit. l Power cycle the autoloader.
E9 Time Update Event The system time was changed. No action required. Front Panel Error Types EA EB LCD Busy Error LCD Goto Error EC Login/Password Error ED Socket Error During SNTP Possible LCD controller problem, software error, or communication error. l Power cycle the autoloader. l Run the Random Moves test. l If all previous steps fail, contact support.dell.com. Incorrect login from front panel. l Use correct login/password. l Remove magazines and inspect cartridges.
TapeAlert Logs You can retrieve TapeAlert log information through one of three methods: l Operator Control Panel (OCP) l Remote Management Unit (RMU) display to screen l Detailed logs saved to text file through the RMU for call center diagnosis Further information and recommended actions for tape drive TapeAlerts can be found in Table 3. TapeAlert Logs through OCP To view TapeAlert log information from the front panel: 1. From the front panel LCD, scroll to Diagnostics, and then press Enter.
Tape Alert Message Drive TAflag[01] Read Warning TapeAlert Log Entry: 8000000000000000 Drive TAflag[02] Write Warning Typical Application Client Message The tape drive is having problems reading data. No data has been lost, but there has been a reduction in the performance of the tape. TapeAlert Log Entry: 2000000000000000 Drive TAflag[04] Media TapeAlert Log Entry: 1000000000000000 Drive TAflag[05] Read Failure The drive is having severe trouble reading. This can be caused by bad media or the drive.
Unrecoverable Mechanical Cartridge Failure in the drive has experienced a mechanical failure. cartridge mechanical failure in the drive where medium cannot be de-mounted. with a different tape. TapeAlert Log Entry: 0004000000000000 Drive TAflag[15] Memory Chip In Cartridge Failure The memory in the tape cartridge has failed, Memory chip failed in cartridge. which reduces performance. Do not use the cartridge for further write operations. Replace cartridge.
Drive TAflag[28] Power Consumption The tape drive power consumption is outside the specified range. Power consumption of the tape drive is outside specified range. Preventive maintenance of the tape drive is required. The drive requires preventative maintenance (not cleaning). The tape drive has a hardware fault. The drive has a hardware fault that requires reset to recover.
TapeAlert Log Entry: 0000000000000800 Drive TAflag[54] No Start Of Data The start of data could not be found on the tape. Tape damaged, bulk erased, or incorrect format. TapeAlert Log Entry: 0000000000000400 Drive TAflag[55] Loading Failure l Check that you are using the correct format tape. l Discard the tape or return the tape to your supplier. The operation has failed because the media cannot be loaded and threaded. The drive is unable to load the media and thread the tape.
Packing the Autoloader Gather the original packaging material to pack the autoloader: the shipping box, two foam end caps, accessory package insert (placed at the back of the unit), and the antistatic bag. You will also need packing tape. 1. Place the antistatic bag over the autoloader. 2. Place one of the foam end caps onto each end of the autoloader. Place the second foam insert onto the other side of the autoloader and make sure the pieces fit snugly onto the autoloader.