XPS 13 Service Manual Computer Model: XPS 9343 Regulatory Model: P54G Regulatory Type: P54G001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents Before Working Inside Your Computer...................................8 Before You Begin .............................................................................................. 8 Safety Instructions............................................................................................. 8 Recommended Tools........................................................................................ 9 After Working Inside Your Computer....................................
Removing the Wireless Card................................................... 23 Prerequisites.....................................................................................................23 Procedure.........................................................................................................23 Replacing the Wireless Card....................................................25 Procedure.........................................................................................................
Removing the Battery-Status Light Cable............................ 35 Prerequisites.....................................................................................................35 Procedure.........................................................................................................35 Replacing the Battery-Status Light Cable.............................37 Procedure.........................................................................................................37 Post-requisites..
Removing the Keyboard-Controls Board.............................49 Prerequisites.................................................................................................... 49 Procedure........................................................................................................ 49 Replacing the Keyboard-Controls Board............................. 52 Procedure.........................................................................................................52 Post-requisites.......
Removing the Fan...................................................................... 71 Prerequisites..................................................................................................... 71 Procedure......................................................................................................... 71 Replacing the Fan...................................................................... 74 Procedure.....................................................................................
Before Working Inside Your Computer CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before You Begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. – Windows 8.1: On the Start screen, click or tap the power icon Shut down. → – Windows 7: Click or tap Start → Shut down .
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the power source.
• Philips screwdriver • Flat-head screwdriver • Torx #5 (T5) screwdriver • Plastic scribe 10
After Working Inside Your Computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and make sure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, and cables you removed before working on your computer. 3 Replace any media cards, discs, and any other part(s) that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Removing the Base Cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Close the display and turn the computer over. 2 Using your fingertips, turn the system badge over.
3 Remove the screws that secure the base cover to the palm-rest assembly. 1 screws (9) 3 base cover 2 system badge 4 Turn the system badge over. 5 Starting from the back of the computer, pry up the base cover using a plastic scribe.
6 Lift the base cover off the palm-rest assembly.
Replacing the Base Cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
Removing the Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 16 Disconnect the battery cable from the system board.
2 3 Peel off the tapes that secure the speaker cable to the battery. 1 battery cable 3 tapes (4) 2 speaker cable Remove the screws that secure the battery to the palm-rest assembly.
4 5 18 Lift the battery off the palm-rest assembly. 1 palm-rest assembly 3 screws (4) 2 battery Turn the computer over, open the display, and press the power button for about 5 seconds to ground the system board.
Replacing the Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the battery with the screw holes on the palmrest assembly.
Removing the Solid-State Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive.
2 Slide and remove the solid-state drive from the solid-state drive slot.
Replacing the Solid-State Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive.
Removing the Wireless Card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
4 24 Slide and remove the wireless card out of the wireless-card slot.
Replacing the Wireless Card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Align the notches on the wireless card with the tabs in the wireless-card slot.
Removing the Speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
4 Lift the speakers, along with its cables, off the palm-rest assembly.
Replacing the Speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Using the alignment posts on the palm-rest assembly, place the speakers on the palm-rest assembly.
Removing the Heat Sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation.
2 Lift the heat sink off the system board.
Replacing the Heat Sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can cause damage to the system board and processor.
Removing the Coin-Cell Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS settings to default.
2 Note the location of the coin-cell battery and pry it off the palm-rest assembly.
Replacing the Coin-Cell Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Adhere the coin-cell battery to the palm-rest assembly.
Removing the Battery-Status Light Cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
3 36 Note the battery-status light cable routing and peel off the cable from the palm-rest assembly.
Replacing the Battery-Status Light Cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Adhere the battery-status light cable to the palm-rest assembly.
Removing the Touch Pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
Procedure 1 Lift the latch and disconnect the touch-pad cable from the system board. 1 latch 2 touch-pad cable 2 Peel off the touch-pad cable from the keyboard and palm-rest assembly. 3 Remove the screws that secure the touch pad to the palm-rest assembly.
4 40 Lift the touch pad from the inner edge and remove it from the palm-rest assembly.
Replacing the Touch Pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the touch pad with the screw holes on the palm-rest assembly.
Removing the I/O-Board Cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
2 Note the I/O-board cable routing and peel off the cable from the keyboard.
Replacing the I/O-Board Cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
Removing the I/O Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
4 46 Lift the latch and disconnect the I/O-board cable from the I/O board.
5 Starting from the outer edge, slide the I/O board from under the fan and remove it from the palm-rest assembly.
Replacing the I/O Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
Removing the KeyboardControls Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
3 4 50 Lift the latches and disconnect the keyboard-backlight cable, the keyboard cable, the keyboard-controls board cable, and the batterystatus light cable from the keyboard-controls board. 1 tapes (2) 2 keyboard-backlight cable 3 keyboard cable 4 keyboard-controls board cable 5 latches (4) 6 keyboard-controls board 7 battery-status light cable Note the location of the keyboard-controls board on the palm-rest assembly.
5 Using a plastic scribe, pry up the keyboard-controls board off the palmrest assembly.
Replacing the KeyboardControls Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Adhere the keyboard-controls board to the palm-rest assembly.
Removing the Display Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
5 Disconnect the antenna cables from the wireless card. 1 touch-screen cable (optional) 2 camera cable 3 wireless-card bracket 4 screw 5 antenna cables 6 wireless card 7 tape 6 Remove the screw that secures the display cable to the I/O board. 7 Peel off the tapes that secure the display cable to the fan and the I/O board. 8 Disconnect the media-card reader cable from the I/O board.
9 Note the display-cable routing and remove the cable from the routing guides on the fan. 10 Peel off the tape from the display-cable bracket. 1 tapes (4) 2 screw 3 media-card reader cable 4 display cable 5 routing guides (2) 11 Remove the screws that secure the display-cable bracket to the system board. 12 Lift the display-cable bracket off the display cable.
13 Using the pull tab, disconnect the display cable from the system board.
14 Open the palm-rest assembly and then remove the screws that secure the display hinges to the palm-rest assembly.
15 Slide and remove the palm-rest assembly from the display hinges.
Replacing the Display Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
16 Adhere the tape that secures the antenna cables to the system board. 17 Connect the touch-screen cable (optional) and camera cable to the system board. Post-requisites 1 Replace the battery. 2 Replace the base cover.
Removing the System Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
3 Lift the latch and disconnect the keyboard-controls board cable from the system board. 1 touch-screen cable (optional) 2 camera cable 3 tape 4 power-adapter port cable 5 coin-cell battery cable 6 speaker cable 7 keyboard-controls board cable 8 latch 4 Peel off the tape from the display-cable bracket. 5 Peel off the tapes that secure the speaker cable to the system board. 6 Disconnect the fan cable from the system board.
7 Lift the latches and disconnect the I/O-board cable and the touch-pad cable from the system board. 1 tapes (3) 2 latches (2) 3 I/O-board cable 4 touch-pad cable 5 fan cable 8 Remove the screws that secure the display-cable bracket to the system board. 9 Lift the display-cable bracket off the display cable.
10 Using the pull tab, disconnect the display cable from the system board. 1 display-cable bracket 3 display cable 2 screws (2) 11 Remove the screws that secure the system board to the palm-rest assembly.
12 Starting from the outer edge, lift the system board at an angle and remove it from under the tabs on the palm-rest assembly.
Replacing the System Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
Post-requisites 1 Replace the heat sink. 2 Replace the solid-state drive. 3 Replace the wireless card. 4 Replace the battery. 5 Replace the base cover.
Removing the Power-Adapter Port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card.
3 Lift the power-adapter port off the palm-rest assembly.
Replacing the Power-Adapter Port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
Removing the Fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card.
2 3 72 Note the display-cable routing and remove the cable from the routing guides on the fan. 1 tapes (3) 3 routing guides (2) 2 display cable Remove the screw that secures the fan to the palm-rest assembly.
4 Lift the fan, along with its cable, off the palm-rest assembly.
Replacing the Fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the fan with the screw holes on the palm-rest assembly.
Removing the Keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card.
Procedure 1 2 76 Lift the latches and disconnect the keyboard cable and the keyboardbacklight cable from the keyboard-controls board. 1 keyboard-backlight cable 3 keyboard cable 2 latches (2) Note the touting of the touch-pad cable, the I/O-board cable, and the keyboard-controls board cable and peel off the cables from the keyboard.
3 Remove the screws that secure the keyboard to the palm-rest assembly.
4 Lift the keyboard off the palm-rest assembly.
Replacing the Keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the keyboard with the screw holes on the palmrest assembly.
Removing the Palm Rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the battery-status light cable.
Procedure 1 Open the palm rest and then remove the screws that secure the palm rest to the display hinges.
2 Slide and remove the palm rest from the display hinges.
Replacing the Palm Rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on the computer. 2 Go to dell.com/support. 3 If you have your computer's Service Tag, type your computer's Service Tag and click Submit. If you do not have your computer's Service Tag, click Detect My Product to allow automatic detection of the Service Tag.
Getting Help and Contacting Dell Self-Help Resources You can get information and help on Dell products and services using these online self-help resources: Self-Help Information Self-Help Options Accessing Windows Help Windows 8.1 — Open the Search charm, type Help and Support in the search box and press Enter. Windows 7 — Click Start → Help and Support. Information about Dell products and services See dell.com.
NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
