Inspiron 15 3000 Series Service Manual Computer Model: Inspiron 15–3541/Inspiron 15–3542/Inspiron 15–3543 Regulatory Model: P40F Regulatory Type: P40F001/P40F002
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents Before Working Inside Your Computer.................................10 Before You Begin ............................................................................................ 10 Safety Instructions........................................................................................... 10 Recommended Tools.......................................................................................11 After Working Inside Your Computer.................................... 13 Removing the Battery...
Removing the Hard Drive.........................................................21 Prerequisites..................................................................................................... 21 Procedure......................................................................................................... 21 Replacing the Hard Drive......................................................... 23 Procedure..................................................................................................
Removing the Palm Rest.......................................................... 39 Prerequisites.....................................................................................................39 Procedure........................................................................................................ 39 Replacing the Palm Rest.......................................................... 43 Procedure...................................................................................................
Removing the I/O Board.......................................................... 54 Prerequisites.....................................................................................................54 Procedure........................................................................................................ 54 Replacing the I/O Board...........................................................56 Procedure...................................................................................................
Removing the Speakers............................................................67 Prerequisites.....................................................................................................67 Procedure.........................................................................................................67 Replacing the Speakers............................................................ 69 Procedure..................................................................................................
Removing the Display Bezel....................................................84 Prerequisites.................................................................................................... 84 Procedure........................................................................................................ 84 Replacing the Display Bezel.................................................... 86 Procedure........................................................................................................
Getting Help and Contacting Dell......................................... 98 Self-Help Resources........................................................................................98 Contacting Dell................................................................................................
Before Working Inside Your Computer CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before You Begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. – Windows 8.1: On the Start screen, click or tap the power icon Shut down. → – Windows 7: Click or tap Start → Shut down .
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the power source.
• Philips screwdriver • Plastic scribe 12
After Working Inside Your Computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and make sure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, and cables you removed before working on your computer. 3 Replace any media cards, discs, and any other part(s) that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Removing the Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Close the display and turn the computer over.
Replacing the Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Slide the tabs on the battery into the slots on the battery bay and snap the battery into place.
Removing the Base Cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Procedure 1 Remove the screw that secures the base cover to the computer base.
Replacing the Base Cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
Removing the Optical Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery.
4 Remove the optical-drive bracket from the optical-drive assembly. 5 Carefully pry the optical-drive bezel and remove it from the optical drive.
Replacing the Optical Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
Removing the Hard Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
3 Lift the hard-drive assembly out of the computer base. 1 screw 3 hard-drive assembly 2 pull tab 4 Remove the screws that secure the hard-drive bracket to the hard drive. 5 Using the pull tab, lift the hard-drive bracket and peel the Mylar sheet off the hard drive.
Replacing the Hard Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Removing the Memory Module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
2 Slide and remove the memory module from the memory-module slot.
Replacing the Memory Module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 26 Align the notch on the memory module with the tab on the memorymodule slot.
2 Slide the memory module into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. 1 memory module 2 securing clips (2) 3 notch 4 tab 5 memory-module slot Post-requisites 1 Replace the base cover. 2 Replace the battery.
Removing the Wireless Card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
3 Slide the wireless card out of the wireless-card slot.
Replacing the Wireless Card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Align the notch on the wireless card with the tab on the wireless-card slot.
Removing the Keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Procedure 1 Turn the computer over and open the display as far as possible.
3 4 Carefully turn the keyboard over and place it on the palm rest. 1 plastic scribe 3 tabs (6) 2 keyboard Lift the connector latches and disconnect the keyboard cable and keyboard-backlight cable (optional) from the system board. NOTE: Keyboard-backlight cable is present only on a backlitkeyboard.
5 Lift the keyboard along with the cables off the palm rest. NOTE: If you are installing a new keyboard, make sure to note the folding of the keyboard cable and keyboard-backlight cable (optional).
Replacing the Keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
NOTE: Keyboard-backlight cable is present only on a backlit-keyboard. 1 Place the keyboard on a flat and clean surface. 1 keyboard cable 3 keyboard 2 keyboard-backlight cable CAUTION: Do not apply excess pressure while folding the cables.
2 36 Lift the keyboard cable and gently fold the keyboard-backlight cable at the fold line.
3 Using the alignment line, gently fold the keyboard cable.
Post-requisites Replace the battery.
Removing the Palm Rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
2 3 40 Lift the connector latches and using the pull tabs, disconnect the touchpad cable and power-button board cable from the system board. 1 power-button board cable 2 connector latch 3 touch-pad cable 4 screws (3) Close the display and turn the computer over.
4 Remove the screws that secure the palm rest to the computer base. 1 5 2 computer base Using a plastic scribe, gently release the tabs on the palm rest from the slots on the computer base. 1 6 screws (10) computer base 2 palm rest Turn the computer over and open the display as far as possible.
7 Lift the palm rest at an angle and release it from the ports on the system board. 1 palm rest 8 Follow the procedure from step 1 to step 7 in “Removing the PowerButton Module”. 9 Follow the procedure from step 1 to step 5 in “Removing the Touch Pad”.
Replacing the Palm Rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Follow the procedure from step 1 to step 4 in “Replacing the Touch Pad”.
Removing the Power-Button Module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
7 Lift the power-button board at an angle and remove it from under the tab on the palm rest.
Replacing the Power-Button Module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
Removing the Touch Pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
3 4 48 Remove the screws that secure the touch pad to the palm rest. 1 connector latch 2 touch-pad cable 3 touch pad 4 screws (3) Using your fingertips, release the touch pad from under the palm rest.
5 Slide and remove the touch pad out of the palm rest.
Replacing the Touch Pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Slide the tabs on the touch pad into the slots on the palm rest.
Removing the BatteryConnector Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
2 Carefully lift the battery-connector board to disconnect it from the system board.
Replacing the BatteryConnector Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Connect the battery-connector board to the system-board connector.
Removing the I/O Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
3 Lift the I/O board off the computer base.
Replacing the I/O Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
Removing the Optical-Drive Connector Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
2 Disconnect the antenna cables from the wireless card and remove the cables from the routing guide on the computer base. 1 routing guide 2 antenna cables (2) 3 Turn the computer over and open the display as far as possible. 4 Remove the antenna cables from the slot on the computer base and remove the cables from the optical-drive connector board. 5 Remove the screw that secures the optical-drive connector board to the computer base.
7 Lift the optical-drive connector board off the computer base.
Replacing the Optical-Drive Connector Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Slide the optical-drive connector board into the system-board connector.
Removing the Coin-Cell Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS settings to default.
1 battery socket 3 plastic scribe 62 2 coin-cell battery
Replacing the Coin-Cell Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
Removing the Power-Adapter Port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
3 Lift the power-adapter port along with its cable off the computer base.
Replacing the Power-Adapter Port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Slide the power-adapter port into the slot on the computer base.
Removing the Speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
3 Lift the speakers along with the speaker cable off the computer base.
Replacing the Speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Align the speakers using the alignment posts on the computer base and snap the speakers into place.
Removing the System Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
2 Lift the connector latches and disconnect the display cable and I/Oboard cable from the system board. 3 Disconnect the power-adapter port cable and speaker cable from the system board. 4 1 power-adapter port cable 2 display cable 3 tape 4 speaker cable 5 I/O-board cable 6 connector latch Remove the screws that secure the system board to the computer base.
5 Lift the system board off the computer base. 1 6 72 system board 2 screws (3) Follow the procedure from step 1 to step 4 in “Removing the Heat Sink”.
Replacing the System Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
5 Replace the wireless card. 6 Follow the procedure from step 4 to step 5 in “Replacing the Optical Drive”. 7 Follow the procedure from step 4 to step 6 in “Replacing the Hard Drive”. 8 Replace the memory module. 9 Replace the base cover. 10 Replace the battery.
Removing the Heat-Sink Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation.
2 In sequential order (indicated on the heat sink), loosen the captive screws that secure the heat-sink assembly to the system board. 3 Disconnect the fan cable from the system board. 4 Lift the heat-sink assembly off the system board.
Replacing the Heat-Sink Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can cause damage to the system board and processor.
Removing the Display Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
3 Remove the antenna cables from the routing guide on the computer base. 1 routing guide 2 antenna cables (2) 4 Turn the computer over and open the display as far as possible. 5 Remove the antenna cables from the slot on the computer base. 6 Peel off the tape that secures the display cable to the system board.
7 Lift the connector latch and disconnect the display cable from the system board. 1 display cable 3 connector latch 2 tape 8 Remove the screws that secure the display hinges to the computer base. 9 Note the antenna-cable routing and remove the cable from the routing guides on the computer base.
10 Release the display hinges from the tabs on the computer base and lift the display assembly off the computer base.
Replacing the Display Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
6 Replace the base cover. 7 Replace the battery.
Removing the Display Bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are only applicable for laptop with non-touch screen display.
1 display bezel 85
Replacing the Display Bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure NOTE: These instructions are only applicable for laptop with non-touch screen display.
Removing the Display Panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are only applicable for laptop with non-touch screen display.
2 3 88 Gently lift the display panel, turn it over, and place it on a flat and clean surface. 1 display panel 3 display back-cover 2 screws (4) Peel off the tape that secures the display cable to the display panel.
4 Lift the connector latch and disconnect the display cable from the display panel.
Replacing the Display Panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure NOTE: These instructions are only applicable for laptop with non-touch screen display.
Removing the Display Hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are only applicable for laptop with non-touch screen display.
2 92 Lift the display hinges off the display back-cover.
Replacing the Display Hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure NOTE: These instructions are only applicable for laptop with non-touch screen display.
Removing the Camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are only applicable for laptop with non-touch screen display.
3 Disconnect the camera cable from the camera module.
Replacing the Camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure NOTE: These instructions are only applicable for laptop with non-touch screen display.
Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on the computer. 2 Go to dell.com/support. 3 If you have your computer's Service Tag, type your computer's Service Tag and click Submit. If you do not have your computer's Service Tag, click Detect My Product to allow automatic detection of the Service Tag.
Getting Help and Contacting Dell Self-Help Resources You can get information and help on Dell products and services using these online self-help resources: Self-Help Information Self-Help Options Accessing Windows Help Windows 8.1 — Open the Search charm, type Help and Support in the search box and press Enter. Windows 7 — Click Start → Help and Support. Information about Dell products and services See dell.com.
NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
