Dell™ Laser Printer 1710/1710n Owner’s Manual Look Inside For: • Setting Up Your Printer • Loading Paper • Network Printing • Understanding the Software w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
Ordering Supplies Dell™ print cartridges are available only through Dell. You can order print cartridges online at www.dell.com/supplies or by phone. US 877-INK-2-YOU Luxembourg 02.713 1590 Australia 1300 303 290 Malaysia 1800 88 0301 Austria 08 20 - 24 05 30 35 Mexico 001 866 851 1754 Belgium 02.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your printer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2005 Dell Inc. All rights reserved.
w w w. d el l. c om | s upp ort . del l .
Contents 1 Getting Started Understanding Your Printer . . . . . . . . . . . . . . . . . . . . Using the Operator Panel Buttons . . . . . . . . . . . . . . . . . Printing the Printer Settings Configuration Sheet 12 . . . . . . . . 12 . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . 14 Installing the 550-Sheet Optional Drawer Configuring the Paper Trays 11 Installing an Optional Memory Card . . . . . . . . . . . . . . . .
Using Windows NT With a Parallel Cable . . . . . . . . . . . . . Using Windows Me With a USB or Parallel Cable . . . . . . . . Using Windows 98 SE With a USB or Parallel Cable Using Macintosh OS 9.2 and OS 10.2 32 32 . . . . . . . 33 . . . . . . . . . . . . . . . 34 4 Setting Up for Network Printing Print and Check the Network Setup Page . . . . . . . . . . . . 37 Disable Windows XP Firewall . . . . . . . . . . . . . . . . . . . 37 Run the Installation Software . . . . . . . . . . . . . . .
6 Printing Manually Feeding a Print Job . . . . . . . . . . . . . . . . . . . Printing on Both Sides of the Paper (Manual Duplex) . . . . . . . Printing Multiple Page Images on One Page (N-Up Printing) Printing a Booklet Printing a Poster 47 49 . . . 50 . . . . . . . . . . . . . . . . . . . . . . . . . 51 . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Printing on Letterhead . . . . . . . . . . . . . . . . . . . . . . . 53 Canceling a Print Job . . . . . . . . . . . . . . . . . . . .
10 Appendix U.S. Terms and Conditions of Sale . . . . . . . . . . . . . . . . Limited Warranties and Return Policy . . . . . . . . . . . . . . Limited Warranty for Dell-Branded Hardware Products (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . Total Satisfaction Return Policy (U.S. Only) 92 . . . . . . . . . . 95 Total Satisfaction Return Policy (Canada Only) . 96 . . . . . . . . . 99 Dell™ Software and Peripherals (Canada Only) . . . . . . . . .
CAUTION: SAFETY INSTRUCTIONS Use the following safety guidelines to help ensure your own personal safety and to help protect your product and working environment from potential damage. • Do not use your printer in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement. • Ensure that nothing rests on your product’s cables and that the cables are not located where they can be stepped on or tripped over.
CAUTION: SAFETY INSTRUCTIONS w w w. d el l. c om | s upp ort . del l .
1 Getting Started Understanding Your Printer 4 5 3 6 2 1 7 1 Optional 550-sheet tray 5 Output bin 2 250-sheet tray 6 Operator panel 3 Manual feed slot 7 Front cover 4 Paper guide Getting Started 11
w w w. d el l. c om | s upp ort . del l . com Using the Operator Panel Buttons The operator panel has five lights and two buttons. • Press and release Continue to resume printing. • Press and release Continue twice quickly to display an error code. • Press and release Cancel • Press and hold Cancel to cancel the job currently printing. until all of the lights come on to reset the printer.
4 Release Continue . 5 Close the upper front door. The light sequence that represents the Home menu is displayed. 6 Press and release Continue until all the lights cycle. A Printer Settings Configuration sheet prints. Installing the 550-Sheet Optional Drawer Your printer supports one optional drawer that lets you load up to 550 sheets of paper. CAUTION: If you are installing a 550-sheet drawer after setting up the printer, turn the printer off and unplug the power cord before continuing.
w w w. d el l. c om | s upp ort . del l . com Specifying the media type and size loaded into each tray will help prevent jams. See "Configuring the Paper Trays" on page 14 for more information. Configuring the Paper Trays NOTE: You must first install the drivers for your printer before configuring the paper trays. See "Setting Up for Local Printing" on page 27 or "Setting Up for Network Printing" on page 37.
Windows Me Windows 98 SE 1 Click Start→Settings→Printers. 2 Right-click the Dell Laser Printer 1710 icon. 3 Click Properties→Device (or Features)→Update (or Update Now). 4 Click OK→OK. Close the Printers folder. If Update or Ask Printer is unavailable, follow these steps: a In the Available Options list, click 550-sheet tray. b Click Add. c Click OK, and then close the Printers folder. If Update Now or Ask Printer is unavailable, follow these steps: a In the Options list, find 550-sheet tray.
w w w. d el l. c om | s upp ort . del l . com Installing an Optional Memory Card The system board has one connector for an optional memory card. The printer can support up to 128MB (for a total of 160MB for a network printer and 144MB for a non-network printer). CAUTION: If you are installing a memory card after setting up the printer, turn the printer off and unplug the power cord before continuing. 16 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover.
3 Open the side cover by pressing the two detents on the front right side of the machine and swinging the cover back. 4 Push open the latches on both ends of the memory connector. NOTE: Memory options designed for other printers may not work with your printer. 5 Unpack the memory card. NOTICE: Memory cards are easily damaged by static electricity. Touch something metal, such as the printer frame, before you touch a memory card. Avoid touching the connection points along the edge of the card.
w w w. d el l. c om | s upp ort . del l . com 6 Align the notches on the bottom of the card with the notches on the connector. 7 Push the memory card firmly into the connector until the latches on either end of the connector snap into place. It may require some force to fully seat the card. 8 Make sure each latch fits over the notch on each end of the card. 9 Close the side cover. 10 Close the rear exit. 11 Close the front cover.
2 Loading Paper Loading the 250-Sheet and 550-Sheet Trays Follow these instructions to load paper in the 250-sheet tray and 550-sheet tray. 1 Remove the tray. 2 Prepare a stack of paper for loading by flexing or fanning it back and forth. Straighten the edges on a level surface.
w w w. d el l. c om | s upp ort . del l . com 3 Load the paper in the tray with the print side facing down. Make sure the paper is below the max fill line on the side guides. Overloading may cause jams. 4 Slide the two side guides and the back guide until they fit snugly against the stack of paper. If you are loading legal or folio size paper, press down on the latch at the back of the tray and expand the tray until the extender locks into place.
5 Insert the tray. 6 Extend the paper support on the output bin.
w w w. d el l. c om | s upp ort . del l . com Loading the Manual Feeder The manual feeder is located at the front of your printer and can only feed one sheet of print media at a time. You can use the manual feeder to make quick runs of paper types or sizes that are not currently loaded in the paper tray. To load the manual feeder: 1 Place a sheet of the selected print media, print side facing up, at the center of the manual feeder, but only to the point where its leading edge can contact the paper guides.
NOTICE: Do not force the print media into the feeder. Forcing the media causes jams. • Insert envelopes with the flap side face down and with the stamp area on the top right side. • Hold transparencies by the edges and avoid touching the print side. Oils from your fingers that are deposited on the transparency can affect print quality. • Load letterhead face-up, with the top of the sheet entering the printer first. • If you experience problems with paper feed, turn the paper around.
w w w. d el l. c om | s upp ort . del l . com Print Media Guidelines Selecting the right paper or other media reduces printing problems. For best print quality, try a sample of the paper or specialty media you are considering before buying large quantities. CAUTION: Your product uses a printing process that heats the print media, and heat can cause certain media to release emissions.
Source Media and Size Weight Capacity Manual Feeder Paper, Labels: A4, A5, JIS B5, Letter, Legal, Executive, Folio, Statement 16–43 lb (60–163 g/m2) 1 sheet (all media types) Transparencies: A4, Letter Envelopes: Monarch (7 ¾), 9, Com-10, C5, B5, DL Cardstock* Minimum Feed Size: 3 x 5 in. (76 x 127 mm) Maximum Paper Size: 8.5 x 14 in. (216 mm x 356 mm) *When printing cardstock using the manual feeder, open the rear exit. For more information, see "Using the Rear Exit" on page 23.
Loading Paper w w w. d el l. c om | s upp ort . del l .
3 Setting Up for Local Printing A local printer is a printer attached to one computer using a USB or parallel cable. If your printer is attached to a network instead of your computer, go to "Setting Up for Network Printing" on page 37. A printer driver is software that lets your computer communicate with your printer.
w w w. d el l. c om | s upp ort . del l . com Using XP Professional x64 With a USB or Parallel Cable NOTE: Windows XP Professional requires that you have administrative access to install printer drivers on your computer. When you attached the cable and turned on the printer, the Found New Hardware Wizard appeared on your computer screen. 1 Insert the Drivers and Utilities CD into your computer. The Wizard automatically searches for an appropriate driver.
Using Windows XP With a USB or Parallel Cable NOTE: Windows XP Professional requires that you have administrative access to install printer drivers on your computer. When you attached the cable and turned on the printer, the Found New Hardware Wizard appeared on your computer screen. 1 Insert the Drivers and Utilities CD into your computer. The Wizard automatically searches for an appropriate driver. 2 Scroll through the list of drivers until you see D:\Drivers\Print\Win_2kXP\dkaay2da.
w w w. d el l. c om | s upp ort . del l . com Using Windows 2003 Server With a USB or Parallel Cable When you attached the cable and turned on the printer, the Found New Hardware Wizard appeared on your computer screen. 1 Insert the Drivers and Utilities CD into your computer. The Wizard automatically searches for an appropriate driver. 2 Scroll through the list of drivers until you see D:\Drivers\Print\Win_2kXP\dkaay2da.inf selected in the Location column.
Using Windows 2000 With a USB or Parallel Cable When you attached the cable and turned on the printer, the Found New Hardware Wizard appeared on your computer screen. 1 Insert the Drivers and Utilities CD, and then click Next. 2 Select Search for a suitable driver, and then click Next. 3 Select Specify a location only, and then click Next. 4 Browse to the location of the printer driver on the Drivers and Utilities CD: D:\Drivers\Print\Win_2kXP\ (where D is the drive letter of your CD).
w w w. d el l. c om | s upp ort . del l . com Using Windows NT With a Parallel Cable NOTE: You need administrative access to install printer drivers on your computer. 1 Insert the Drivers and Utilities CD. 2 When the Drivers and Utilities CD screen appears, click Personal Installation - Install the printer for use on this computer only to install the additional software for your printer. 3 Select your printer from the drop-down box.
8 Click Yes (recommended), and then click Finish to print a test page. 9 After the test page prints, click Yes to close the window. 10 Click Finish to complete the installation and close the wizard. 11 The Drivers and Utilities CD should launch the installation software automatically. If the CD does not automatically launch, click Start→Run, type D:\setup.exe (where D is the drive letter of your CD), and then click OK.
w w w. d el l. c om | s upp ort . del l . com 8 Select Specify a location only, and then click Next. 9 Browse to the location of the printer driver on the Drivers and Utilities CD: D:\Drivers\Print\Win_9xMe\\dkaay2da.inf (where D is the drive letter of your CD). 10 Highlight the driver, and then select to install the updated driver (recommended). 11 Click Next. 12 Click Next to complete installation.
6 From the Select an Operating System drop-down list, select Not Applicable. 7 From the Select an Operating System Language drop-down list, select your language. 8 Click Submit. 9 Under Printer Drivers, select your printer from the list. 10 Under Driver, select your printer driver from the list. 11 Click on the driver filename. 12 Select Download Now Using HTTP or Download Now Using FTP. 13 Click on I agree. 14 Select Save to Disk, and then click OK.
Setting Up for Local Printing w w w. d el l. c om | s upp ort . del l .
4 Setting Up for Network Printing Print and Check the Network Setup Page 1 When the Ready/Data light is on solid, press and release Continue menu settings page and a network setup page. to print a 2 Under the Standard Network Card heading on the network setup page, make sure Status is Connected. If Status is Not Connected: 3 • Make sure the Ethernet cable is firmly plugged into the back of the printer. • Plug the Ethernet cable into another wall outlet.
w w w. d el l. c om | s upp ort . del l . com Run the Installation Software 1 Insert the Drivers and Utilities CD into your computer. 2 The Drivers and Utilities CD should launch the installation software automatically. If the CD does not automatically launch, click Start→Run, type D:\setup.exe (where D is the drive letter of your CD), and then click OK. 3 When the Drivers and Utilities CD screen appears, click Network Installation - Install the printer for use on a network.
NOTE: The Dell Printer Configuration Web Tool is not available when the printer is locally attached to a print server. To launch the Dell Printer Configuration Web Tool, type the network printer IP address in your Web browser, and the printer configuration appears on the screen. Refer to your User’s Guide for more information. You can set up the Dell Printer Configuration Web Tool to send you an email when the printer needs supplies or intervention.
Setting Up for Network Printing w w w. d el l. c om | s upp ort . del l .
5 Software Overview Use the Drivers and Utilities CD that came with your printer to install a combination of software applications, depending on your operating system. NOTE: If you purchased your printer and computer separately, you must use the Drivers and Utilities CD to install these software applications. NOTE: These software applications are not available with Linux or Macintosh.
w w w. d el l. c om | s upp ort . del l . com Dell Printer Supplies Reorder Application NOTE: This application is not available with Windows 98 SE or Me. The Order Supplies dialog box can be launched from the Printing Status window, the Programs window, or the desktop icon. You can order toner by phone or from the Web. 1 Click Start→Programs or All Programs→Dell Printers→Dell Laser Printer 1710→Dell Printer Supplies Reorder Application. The Order Supplies window appears.
Dell Printer Software Uninstall Use the Uninstall Software Utility to remove any currently installed printer software or printer objects. You can access the Uninstall Software Utility two ways: • For Windows XP only: Click Start→Control Panel→Printers and Other Hardware→Printers and Faxes. For all others: Click Start→Settings→Printers. • a Select the printer object to uninstall, and then right-click the mouse. b Select Dell Software Uninstall.
w w w. d el l. c om | s upp ort . del l . com Dell Printer Configuration Web Tool NOTE: This application is not available when the printer is connected locally to a computer. The Dell Printer Configuration Web Tool, also known as the Printer Embedded Web Server, lets you monitor the status of your network printer without leaving your desk.
To set up email alerts: 1 Launch the Dell Printer Configuration Web Tool. 2 Click Email Alert Setup. 3 Under Setup Email Server, enter the Primary SMTP Gateway and the Reply Address. 4 Under Setup Email Lists and Alerts, enter your email address or the key operator’s email address in the email list box. 5 Click Submit.
Software Overview w w w. d el l. c om | s upp ort . del l .
6 Printing Manually Feeding a Print Job The manual feeder is located at the front of your printer and can only feed one sheet of print media at a time. When using the manual feeder, send the print job to the printer before loading the print media. When the printer is ready, it will display the Load Manual Feeder light sequence, at which point you should load the media. To manually feed a print job: 1 From the computer’s software application, select File → Print.
w w w. d el l. c om | s upp ort . del l . com 4 Select Manual paper from the Paper tray drop-down list. 5 Select the appropriate Paper size and type. 6 Click OK. 7 Click OK on the Print window to send the job to print. The printer displays the Load Manual Feeder light sequence. 8 9 10 Place a sheet of the selected print media, print side facing up, at the center of the manual feeder, but only to the point where its leading edge can contact the paper guides.
Printing on Both Sides of the Paper (Manual Duplex) Printing on both sides of the paper reduces printing costs. Although you can use Tray 1 or the 550-sheet tray to print the first side of the duplex job, only use Tray 1 to print the second side. You can choose how you want your job duplexed: Long Edge or Short Edge. • Long Edge means pages are bound along the long edge of the page (left edge for portrait, top edge for landscape).
w w w. d el l. c om | s upp ort . del l . com To manually duplex a print job: 1 From the computer’s software application, select File → Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 From the Page Layout tab, select 2-sided printing. 4 Select either Long Edge or Short Edge. 5 Select Manual 2-sided printing. 6 Click the Paper tab. 7 Select the appropriate Input options for your print job. 8 Click OK.
For example, if you select 4-Up multipage printing and portrait orientation, the results differ depending on the Multipage Order value you select: Across Down 1 2 1 3 3 4 2 4 4 To print a visible border around each page image, select Print page borders. 5 Click OK. 6 Click OK on the Print window to send the job to print. Printing a Booklet The Booklet setting lets you print multiple pages in booklet form without having to re-format your document so the pages print in the proper order.
w w w. d el l. c om | s upp ort . del l . com You must specify whether or not you want to print using any Duplex printing options before you select to print using the booklet function. Once you choose Print Using Booklet, the controls for the Duplex options are dimmed and remain at the last setting used. 1 From the computer’s software application, select File → Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings.
3 From the Page Layout tab, click More Page Layout Options. 4 Click Poster. 5 Select the poster size you want by choosing the number of pages to use in the poster. 6 To print crop marks on the pages, select Print crop marks. 7 Select the amount of overlap you want each page to have. 8 Click OK twice. 9 Click OK on the Print window to send the job to print. Printing on Letterhead To print on letterhead, make sure the paper is loaded with the proper orientation.
w w w. d el l. c om | s upp ort . del l . com Canceling a Print Job A print job can be canceled from the operator panel or from your computer. The Cancel Job light sequence is displayed on the operator panel while the job is being cancelled. From the printer operator panel Press and release Cancel to cancel the job currently printing. From your computer 1 For Windows XP only: Click Start → Control Panel → Printers and Other Hardware → Printers and Faxes.
7 Maintaining Your Printer Replacing the Toner Cartridge You can determine approximately how much toner is left in your cartridge by printing the printer settings configuration sheet. This helps you decide when you might need to order replacement supplies. For more information on printing the printer settings configuration sheet, see "Printing the Printer Settings Configuration Sheet" on page 12. Also, the Toner low light sequence is displayed when the toner cartridge is nearly empty.
w w w. d el l. c om | s upp ort . del l . com To replace the toner cartridge: 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover. CAUTION: When replacing a toner cartridge, do not leave the new cartridge exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 2 56 Press the button on the base of the toner cartridge assembly.
3 Pull the toner cartridge up and out using the handle. 4 Unpack the new toner cartridge. 5 Rotate the cartridge in all directions to distribute the toner.
w w w. d el l. c om | s upp ort . del l . com 58 6 Install the new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the imaging drum and pushing the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed. 7 Close the front cover.
Replacing the Imaging Drum You can determine approximately how full the imaging drum is by printing the printer settings configuration sheet. This helps you decide when you might need to order replacement supplies. For more information on printing the printer settings configuration sheet, see "Printing the Printer Settings Configuration Sheet" on page 12. To ensure print quality and to avoid damage to the printer, the printer stops operating after the iamging drum has reached a maximum of 40,000 pages.
w w w. d el l. c om | s upp ort . del l . com To replace the imaging drum: 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover. 2 Pull the toner cartridge assembly out of the printer by pulling on the toner cartridge handle. Place the toner cartridge assembly on a flat, clean surface.
3 Press the button on the base of the toner cartridge assembly. 4 Pull the toner cartridge up and out using the handle. 5 Unpack the new imaging drum. 6 Install the toner cartridge into the new toner cartridge assembly by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the imaging drum and pushing the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed.
w w w. d el l. c om | s upp ort . del l . com 7 Install the toner cartridge assembly into the printer by aligning the blue arrows on the guides of the toner cartridge assembly with the blue arrows on the tracks in the printer and pushing the toner cartridge assembly in as far as it will go. 8 After you replace the imaging drum, you should reset the imaging drum’s counter. To reset the counter, press and hold the Cancel button until all lights flash in sequence.
8 Troubleshooting Use the following table to find solutions for printing problems you encounter. If you cannot fix the problem, contact Dell at support.dell.com. You may have a printer part that requires cleaning or replacement by a service technician. T H E P R I N T I S G E T T I N G L I G H T , B U T T H E TO N E R L O W /R E P L A C E D R U M LIGHT IS NOT ON.
w w w. d el l. c om | s upp ort . del l . com T H E LO A D PA P E R L I G H T IS ON, EVEN THOUGH THERE IS PAPER LOADED IN THE 250- S H E E T O R 550- S H E E T T R A Y. Make sure the tray is pushed all the way in. THE PRINTER IS ON AND THE ERROR LIGHT IS ON. Make sure the printer cover is closed. THE OPERATOR PANEL LIGHTS DO NOT COME ON WHEN THE PRINTER IS TURNED ON. • Wait to see if the lights come on. This may take a few seconds.
P A P E R I S J A M M E D I N T H E P R I N T E R. When a paper jam occurs, the printer stops and the operator panel’s Paper Jam and Continue lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence. Refer to your User’s Guide for more information. We recommend that you clear the entire paper path when a paper jam occurs. To clear a paper jam: 1 If you are feeding paper from a tray, remove the tray, and then remove any jams.
w w w. d el l. c om | s upp ort . del l . com 2 Open the front cover and remove the toner cartridge assembly. NOTE: Do not leave the toner cartridge assembly exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 3 Remove any jams in the area behind the toner cartridge assembly.
4 Lift the flap at the front of the printer and remove any jams beneath the flap. 5 Open the rear exit and remove any jams. 6 After you have cleared the jams, reinstall the toner cartridge assembly, make sure all printer covers and trays are closed, and then press Continue to resume printing. NOTE: The printer reprints the pages that caused the paper jam. For information on operator panel lights or solving print quality problems, refer to your User’s Guide.
Troubleshooting w w w. d el l. c om | s upp ort . del l .
9 Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. 1 Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel. The Express Service Code is located on the back panel of the printer near the serial number for the printer.
w w w. d el l. c om | s upp ort . del l . com Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Anguilla General Support toll-free: 800-335-0031 Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 E-mail: us_latin_services@dell.com Country Code: 54 E-mail for desktop and portable computers: la-techsupport@dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) toll-free: 1-800-247-9362 Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Care (med.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Tech Fax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) Website: support.euro.dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Singapore (Singapore) Website: support.ap.dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: ap_support@dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 Uruguay 86 E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Contacting Dell w w w. d el l. c om | s upp ort . del l .
10 Appendix U.S. Terms and Conditions of Sale These terms and conditions ("Agreement") apply to your purchase of computer systems and/or related products and/or services and support sold in the United States ("Product") by the Dell entity named on the invoice or acknowledgement ("Dell") provided to you. By accepting delivery of the Product, you accept and are bound to the terms and conditions of this Agreement.
w w w. d el l. c om | s upp ort . del l . com BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT. WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED OR SERVICED. 5 Software.
POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, DELL IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL PURPOSE.
w w w. d el l. c om | s upp ort . del l . com Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. and Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following section describes the limited warranties and return policy for the U.S. and Canada. Limited Warranty for Dell-Branded Hardware Products (U.S.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. How long does this limited warranty last? This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following Dell-branded hardware: • Portable computer batteries carry a 1-year limited warranty. • Projector lamps carry a 90-day limited warranty. • Memory carries a lifetime limited warranty.
w w w. d el l. c om | s upp ort . del l . com What will Dell do? During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm • If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
w w w. d el l. c om | s upp ort . del l . com You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
w w w. d el l. c om | s upp ort . del l . com When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada.
All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a third party.
w w w. d el l. c om | s upp ort . del l . com 1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Guarantee Dell Inc.
Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Dell™ Printer Consumables Limited Warranties The following sections describe the limited warranty for printer consumables (ink cartridges, toner cartridges, photo print packs, and photo paper) for Dell-branded printers, for the U.S., Canada, and Latin America. Refer to the appropriate limited warranty accordingly. Consumables Limited Warranty (U.S. and Canada Only) Dell Inc.
w w w. d el l. c om | s upp ort . del l . com Consumables Limited Warranty (Latin America Only) Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that the cartridges will be free from defects resulting from material or manufacturing process for the life of the cartridge.
if (but only if) you have a separate license for each product to which the Software is distributed. You must ensure that the number of persons using the Software installed on a network server does not exceed the number of licenses that you have. If the number of users of Software installed on a network server will exceed the number of licenses, you must purchase additional licenses until the number of licenses equals the number of users before allowing additional users to use the Software.
w w w. d el l. c om | s upp ort . del l . com U.S. Government Restricted Rights The software and documentation are "commercial items" as that term is defined at 48 C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the software and documentation with only those rights set forth herein.
A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell device to reduce the possibility of interference with radio communications services. Using shielded cables ensures that you maintain the appropriate Electromagnetic Compatibility classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at www.dell.com/supplies.
Appendix w w w. d el l. c om | s upp ort . del l .
Index B Macintosh, 34 Windows 2000, 31 Windows 2003 Server, 30 Windows 98 SE, 33 Windows Me, 32 Windows NT, 32 Windows XP, 29 Windows XP Professional x64, 28 booklets, printing, 51 C canceling a print job, 54 D Dell contacting, 69 L Dell Toner Management System, 41 letterhead loading, 53 printing, 53 Driver Profiler, 43 duplex, printing, 49 F loading paper manual feeder, 22 optional tray, 19 standard tray, 19 firewall, disabling, 37 Local Printer Settings Utility, 42 I M imaging drum, replac
Printer Software Uninstall, 43 Printer Supplies Reorder Application, 42 printing, 47 booklets, 51 canceling a print job, 54 duplex, 49 letterhead, 53 local, 27 manual feed, 47 multi-page (N-up), 50 network, 37 network setup page, 37 posters, 52 support contacting Dell, 69 T toner cartridge, replacing, 55 U uninstall software, 43 W warranty, 92, 104 Windows XP firewall, disabling, 37 R rear exit, using, 23 S Set IP Address Utility, 42 software applications Dell Toner Management System, 41 Driver Profil
