Service Manual

Table Of Contents
The below items may or may not reset based on your custom BIOS setting selections:
Boot List
Enable Legacy Option ROMs
Secure Boot Enable
Allow BIOS Downgrade
Backup media and recovery options
It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes
multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup
Media and Recovery Options.
WiFi power cycle
About this task
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Steps
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
System limitations
This section contains information about some limitations of this computer.
Modern standby support limitation
Intel System Agent Enhanced Speed Step (SAGV) always disabled
TPM setting through SMMM
Modern standby support limitation
Computers with 2.5-inch hard drives take longer to enter Modern Standby for the first time. Computer will enter Modern
Standby normally from the second time onwards.
Computers with Add-in cards and Graphic cards which are not Dell factory installed may not enter Modern Standby as these
cards may not be compliant with Modern Standby.
Table 22. Computer behavior with hard drives and add-in cards which do not support modern standby
System behavior Screen dGfx fan Hard drive LED PWR LED Processor fan
MODS "Should
be"
Off Off Off Off Off
MODS first entry
on SATA hard drive
Off Off/On (Up to
dGfx)
On Off On
94 Troubleshooting