Precision 3460 Small Form Factor Service Manual Regulatory Model: D17S Regulatory Type: D17S004 March 2022 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 6 Safety instructions.............................................................................................................................................................. 6 Before working inside your computer....................................................................................................................... 6 Safety precautions....................
Installing the coin-cell battery.................................................................................................................................. 38 Memory................................................................................................................................................................................39 Removing the memory..............................................................................................................................................
Chapter 4: System setup............................................................................................................. 79 Boot menu........................................................................................................................................................................... 79 Navigation keys..................................................................................................................................................................
1 Working inside your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.
5. Remove any media card and optical disc from your computer, if applicable. 6. After the computer is unplugged, press and hold the power button for 5 seconds to ground the system board. CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display. 7. Place the computer face down. Safety precautions The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.
● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage. ● Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device. 1. 2. 3. 4. 5. Get a firm balanced footing.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● ● ● ● Phillips screwdriver #0 Phillips screwdriver #1 Torx #5 (T5) screwdriver Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list (continued) Component Screw type Quantity System board #6-32 5 Screw image Major components of Precision 3460 Small Form Factor The following image shows the major components of Precision 3460 Small Form Factor.
Removing and installing components
1. 3. 5. 7. 9. 11. 13. 15. 17. Side cover Power button Memory module M.2 2230 Solid-state drive Chassis Chassis fan Power supply unit Expansion card Optical drive 2. 4. 6. 8. 10. 12. 14. 16. 18. Hard drive Hard-drive and optical-drive bracket WLAN card System board Front bezel SD-card reader Chassis Heat-sink and fan assembly Processor NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased.
Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the side cover and provides a visual representation of the installation procedure. Steps 1. Align the tabs on the side cover with the slots on the chassis. 2. Slide the side cover towards the front of the computer to install it. 3.
Steps 1. Pry the retention tabs to release the front bezel from the computer. 2. Slightly pull the front bezel and gently rotate to release the other tabs on the bezel from the slots in the computer chassis. 3. Remove the front bezel from the computer. Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Position the front bezel to align the tabs on the bezel with the slots on the chassis. 2. Press the bezel until the tabs clicks into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Hard drive Removing the 2.5-inch hard drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the 2.
Removing and installing components 17
Steps 1. Disconnect the hard-drive data and power cables from the connectors on the hard drive and push the tab on the left towards the hard drive to free the caddy from the chassis 2. Release the hard drive caddy from the tabs on the chassis and slide the hard drive caddy out. 3. Pull one side of the hard-disk drive bracket to disengage the pins on the bracket from the slots on the drive. 4. Lift the hard-disk drive out of the bracket.
Removing and installing components 19
Steps 1. Align the pins on the caddy with the slot on the hard-disk drive and insert the hard-disk drive into the caddy. 2. Pull the other end of the hard-disk drive caddy and insert the hard-disk drive into the slot. 3. Align the tabs on the hard-drive assembly with tabs on the chassis. 4. At an angle insert the hard-drive assembly into the slot on the chassis. 5. Press the hard-drive assembly down till it clicks in place. 6. Connect the hard drive data and power cables to the connectors on the hard drive.
About this task The following images indicate the location of the 3.5-inch hard drive and provide a visual representation of the removal procedure. Steps 1. Pull the two tabs from the hard-drive caddy away from the hard-drive. 2. Slide the hard-drive towards the right to free it from the mounting points on the caddy and lift it away from the system. 3. Pull the two tabs from the hard-drive caddy away from the hard-drive.
4. Slide the hard-drive towards the right to free it from the mounting points on the caddy and lift it away from the system. Installing the 3.5-inch hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the 3.5-inch hard drive and provides a visual representation of the installation procedure.
Steps 1. Align the hard-drive with the mounting points on the caddy and place the hard-drive onto it. 2. Pull the tabs on the right side of the caddy until the hard-drive clicks into place. 3. Place the tabs on the right side of the hard-drive caddy onto the holders on the chassis and push the left side of the caddy down until it clicks into place. NOTE: Use the arrows seen on the caddy as guides to identify the tabs on the tray. 4.
5. Remove the 3.5-inch hard-drive. About this task The following images indicate the location of the hard-drive and optical-drive bracket and provide a visual representation of the removal procedure. Steps 1. Remove the hard-drive power and data cables that are routed via the locking mechanism. 2. Remove the cables from the routing points on the bracket. 3. Slide the lock towards the left to unlock the bracket and detach it from the chassis. 4. Hold the lock handle to lift the bracket. 5.
About this task The following images indicate the location of the hard-drive and optical-drive bracket and provides a visual representation of the installation procedure. Steps 1. Connect the power and SATA cables to the optical drive while holding the bracket upside down. 2. Hold the bracket upright and align the mounting points with the ones on the chassis. 3. Push the bracket until the assembly is secured onto the chassis. 4. Slide the lock towards the right to lock the bracket in place. 5.
M.2 solid-state drive Removing the M.2 2230 solid-state drive (slot-1) Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.
Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the slot on the system board. 3. Replace the screw (M2x3) to secure the solid-state drive to the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Removing the M.2 2230 solid-state drive (slot-2) Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer.
Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2230 solid-state drive (slot-2) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.
Steps 1. Align the solid-state drive with the socket on the system board and slide it in. 2. Replace the screw (M2X3) that secures the solid-state drive to the system board. Next steps 1. 2. 3. 4. 5. 6. Install the hard-drive and optical-drive cage. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer. Removing the M.2 2280 solid-state drive (slot-1) Prerequisites 1.
About this task The following images indicate the location of the solid-state drive and provides a visual representation of the installation procedure. Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the slot on the system board. 3. Replace the screw (M2x3) to secure the solid-state drive to the system board. Next steps 1. Install the side cover. 2.
Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2280 solid-state drive (slot-3) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the solid-state drive and provides a visual representation of the installation procedure.
Steps 1. Align the solid-state drive with the socket on the system board and slide it in. 2. Replace the screw (M2X3) that secures the solid-state drive to the system board. Next steps 1. 2. 3. 4. 5. 6. Install the hard-drive and optical-drive cage. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer. WLAN card Removing the WLAN card Prerequisites 1. 2. 3. 4. 5. 6.
Steps 1. Remove the screw (M2x3) that secures the WLAN card to the system board. 2. Slide and lift the WLAN card bracket off the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the connector on the system board. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
2. Place the WLAN card bracket to secure the WLAN antenna cables. 3. Insert the WLAN card into the connector on the system board. 4. Slide the wireless card at an angle into the wireless-card slot. 5. Replace the screw (M2x3) to secure the plastic tab to the WLAN card. Next steps 1. 2. 3. 4. 5. 6. Install the hard-drive and optical-drive cage. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive. Install the front bezel. Install the side cover.
About this task The following image indicates the location module and provide a visual representation of the removal procedure.
Steps 1. Remove the antenna cables from the routing guides on the chassis. 2. Remove the two (M2x3) screws that secures the WLAN antenna to the chassis. 3. Lift the WLAN antenna off the chassis. Installing the WLAN antenna Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the WLAN antenna and provides a visual representation of the installation procedure.
Steps 1. Route the antenna cables through the routing guides on the chassis. 2. Align and place the screw holes on the WLAN antenna with the screw holes on the chassis. 3. Replace the two screws (M3x5) to secure the WLAN antenna to the chassis. Next steps 1. 2. 3. 4. 5. 6. 7. Install the hard-drive and optical-drive cage. Install the WLAN card. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive. Install the front bezel. Install the side cover.
About this task The following images indicate the location of the coin-cell battery and provide a visual representation of the removal procedure. Steps 1. Using a plastic scribe, gently pry the coin-cell battery out of the slot on the system board. 2. Remove the coin-cell battery away from the computer. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Insert the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2. Press the battery into the connector until it locks into place. Next steps 1. Install the hard-drive and optical-drive bracket. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Memory Removing the memory Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer. Remove the side cover.
Steps 1. Pull the tab and open the memory module door. 2. Pull the securing clips from both side of the memory module until the memory module pops up. 3. Lift and remove the memory module from the memory-module slot. Installing the memory Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the memory modules and provides a visual representation of the installation procedure.
Steps 1. Align the notch on the memory with the tab on the memory-module slot. 2. Slide the memory firmly into the slot and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. 3. Close the memory module door and press down firmly till it clicks in place. Next steps 1. 2. 3. 4. 5. 6. Install the hard-drive and optical-drive cage. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive. Install the front bezel.
2. 3. 4. 5. 6. Remove Remove Remove Remove Remove the the the the the side cover. front bezel. 2.5-inch hard-drive. 3.5-inch hard-drive. hard-drive and optical-drive cage. About this task The following images indicate the location of the Bay support bracket and provide a visual representation of the removal procedure. Steps 1. Remove the two screws (#6-32) that secures the Bay support bracket to the chassis. 2. Slightly lift the Bay support bracket and pull to release it from the slot on the chassis.
Steps 1. Insert the Bay support bracket at an angle into the slot on the chassis. 2. Align the screw holes and place the Bay support bracket on the slot on the chassis. 3. Replace the two screws (#6-32) to secure the Bay support bracket to the chassis. Next steps 1. 2. 3. 4. 5. 6. Install the hard-drive and optical-drive cage. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer.
Steps 1. Using the tab, lift and open the PCIe door. 2. Press down on the release tab and lift the graphics card off the system board. Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the graphics card and provides a visual representation of the installation procedure.
Steps 1. Align the graphics card with the PCIe slot on the system board. 2. Using the alignment post on the PCIe slot, connect the card in the connector and press down firmly. 3. Ensure that the card is firmly seated. 4. Close the PCIe door. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Removing the Dell Ultra Speed Drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.
About this task The following images indicate the location of the Dell Ultra Speed Drive and provide a visual representation of the removal procedure.
Steps 1. Using the tab, lift and open the PCIe retainer latch. 2. Lift the Dell Ultra Speed Drive off the system board. 3. Flip over the Dell Ultra Speed Drive with SSD facing down.
4. Loosen the single screw (M2x5) securing the standoff nut to the Dell Ultra Speed Drive. 5. Remove the standoff nut from the SSD. 6. Slide the SSD out of the M.2 slot on the Dell Ultra Speed Drive. Installing the Dell Ultra Speed Drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
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Steps 1. Align the notch on the SSD with the tab on the solid-state drive connector on the Dell Ultra Speed Drive. 2. Install the standoff nut on the notch of the SSD. 3. Replace the single screw (M2x5) securing the standoff nut to the Dell Ultra Speed Drive. 4. Flip over the Dell Ultra Speed Drive with the SSD facing up. 5. Align the Dell Ultra Speed Drive with the PCIe slot on the system board. 6.
Optical drive Removing the optical drive Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer. Remove the side cover. Remove the front bezel. Remove the 2.5-inch hard-drive. Remove the 3.5-inch hard-drive. Remove the hard-drive and optical-drive cage. About this task The following images indicate the location of the slim optical-drive and provide a visual representation of the removal procedure. Steps 1.
Installing the optical drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the slim optical drive and provide a visual representation of the installation procedure. Steps 1. Slide the optical drive into the disk-drive cage. 2. Push the optical drive unit until it clicks in place. Next steps 1. 2. 3. 4. 5. 6. 52 Install the hard-drive and optical-drive cage.
Speakers Removing the speaker Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following image indicates the location of the speaker and provide a visual representation of the removal procedure. Steps 1. Disconnect the speaker cable from the connector on the system board. 2. Unroute the speaker cable from the routing guides on the chassis. 3. Press the tab and slide the speaker along with the cable from the slot on the chassis.
Steps 1. Press the release tab and slide the speaker in the slot on the chassis until it snaps into place. 2. Route the speaker cable through the routing guide on the chassis. 3. Connect the speaker cable to the connector on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Processor fan and heat-sink assembly Removing the processor fan and heat-sink assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2.
Steps 1. Disconnect the processor-fan cable from the connector on the system board. 2. In the reverse sequential order (4->3->2->1), loosen the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Lift the processor fan and heat-sink assembly from the system board. Installing the processor fan and heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screws on the processor fan and heat-sink assembly with the screw holders on the system board and place the processor fan and heat-sink assembly on the processor. 2. In the sequential order (1->2->3->4), tighten the captive screws to secure the processor fan and heat-sink assembly to the system board. NOTE: Tighten the screws in a sequential order (1,2,3,4) as printed on the system board. 3. Connect the processor-fan cable to the connector on the system board. Next steps 1.
About this task The following images indicate the location of the processor and provide a visual representation of the removal procedure. Steps 1. Press down and push the release lever away from the processor to release it from the securing tab. 2. Lift the lever upward to lift the processor cover. NOTE: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket. 3. Gently lift the processor from the processor socket.
Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. 2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket. When the processor is properly seated, all four corners are aligned at the same height.
Steps 1. Disconnect the power cables from the system board and unroute them from the routing guides on the chassis. 2. Remove the three screws (#6-32) that secure the power-supply unit to the chassis. 3. Slide the power-supply unit away from the back of the chassis. 4. Lift the power-supply unit off the chassis. Installing the power-supply unit Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Slide the power-supply unit into the chassis until the securing tab snaps into position. 2. Replace the three screws (#6-32) to secure the power-supply unit to the chassis. 3. Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the system board. Next steps 1. 2. 3. 4. 5. 6. 60 Install the hard-drive and optical-drive cage. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive. Install the front bezel.
Fan Removing the chassis fan Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the chassis fan and provide a visual representation of the removal procedure. Steps 1. Disconnect the fan cable from the connector on the system board. 2. Locate the position of rubber grommets. 3. Gently pull the rubber grommets to release the fan from the chassis. 4.
Steps 1. Insert the rubber grommets on the chassis. 2. Align the slots on the fan with the rubber grommets on the chassis. 3. Route the rubber grommets through the slots on the fan and pull the rubber grommets until the fan snaps into position. 4. Connect the fan cable to the connector on the system board. Next steps 1. Install the front bezel. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Power button Removing the power button Prerequisites 1. 2. 3. 4. 5. 6.
Steps 1. Disconnect the power-button cable from the connector on the system board. 2. Press the release tabs on the power-button head and slide the power-button cable out from the front-side of the chassis. 3. Pull the power-button cable out from the computer. Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Insert the power-button cable into the slot from the front-side of the computer, and press the power-button head until it clicks into the place in the chassis. 2. Align and connect the power-button cable to the connector on the system board. Next steps 1. 2. 3. 4. 5. 6. Install the hard-drive and optical-drive cage. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer.
Steps 1. Disconnect the intrusion switch cable from the connector on the system board. 2. Slide and lift the intrusion switch away from the chassis. Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the intrusion switch and provides a visual representation of the installation procedure.
Steps 1. Insert the intrusion switch into its slot and slide the switch to secure it into the slot. 2. Connect the intrusion switch cable to the connector on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. SD-card reader Removing the SD-card reader Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer. Remove the side cover. Remove the front bezel. Remove the 2.5-inch hard-drive. Remove the 3.
Steps 1. Unroute the PSU cable from the routing guides on the SD-card reader bracket. 2. Remove the two screws (M3x5) that secure the SD-card bracket to the system board and computer. 3. Lift the SD-card reader from the connector on the system board. Installing the SD-card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Place the SD-card reader onto the connector on the system board. 2. Install the two screws (M3x5) that secure the SD-card bracket to the system board and computer. 3. Reroute the cables through the routing guides on the SD-card reader bracket. Next steps 1. 2. 3. 4. 5. 6. Install the hard-drive and optical-drive cage. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer.
Steps 1. Using the tab, lift and open the PCIe door. 2. Disconnect the PS2 module cable from the connector on the system board. 3. lift the PS2 module from the computer. Installing optional PS2 module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the optional PS2 module and provide a visual representation of the installation procedure.
Steps 1. Align and insert the optional PS2 module with the slot on the chassis. 2. Connect the PS2 cable to the connector on the system board. 3. Close the PCIe door. Next steps 1. 2. 3. 4. 70 Install the heat-sink and fan assembly. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer.
System board System board callouts - Precision 3460 Small Form Factor 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Intrusion switch connector ATX CPU power connector Power button connector SD-card reader connector M.2 WLAN connector Memory module connector SATA 1 connector ATX system power connector SATA 3 connector M.2 SSD PCIe connector Internal speaker cable connector SATA power connector M.
2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can reconnect the cables correctly after you replace the system board. Remove the side cover. Remove the front bezel. Remove the 2.5-inch hard-drive. Remove the 3.5-inch hard-drive. Remove the hard-drive and optical-drive cage. Remove the memory. Remove the solid-state drive. Remove the WLAN card. Remove the expansion card. Remove the heat-sink and fan assembly.
Removing and installing components 73
Steps 1. Remove the screw (#6-32) that secures the front I/O bracket to the chassis. 2. Lift the front I/O panel away from the chassis. 3. Disconnect all the cables from their connectors on the system board. 4. Remove the five screws (#6-32) that secure the system board to the chassis. 5. Lift the system board from the back I/O panel at angle and lift the system board out of the chassis.
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Removing and installing components
Steps 1. Align and lower the system board into the system until the stand-off points at the back of the system board align with those on the chassis. 2. Replace the five screws (#6-32) to secure the system board to the chassis. 3. Connect all the cables to the respective connectors on the system board. 4. Align and place the I/O panel into the slot on the chassis. 5. Replace the screw (#6-32) to secure the I/O panel to the chassis. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Install the processor.
3 Software This chapter details the supported operating systems along with instructions on how to install the drivers. Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference. Use the BIOS Setup program for the following purposes: ● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
Boot Sequence Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key. The one-time boot menu displays the devices that you can boot from including the diagnostic option.
Table 3. System setup options—System information menu (continued) Overview Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory. DIMM 1 Size Displays the DIMM 1 memory size. DIMM 2 Size Displays the DIMM 2 memory size.
Table 4. System setup options—Boot Configuration menu (continued) Boot Configuration By default, the custom mode option is not enabled. Custom Mode Key Management Select the custom values for expert key management. Table 5. System setup options—Integrated Devices menu Integrated Devices Date/Time Displays the current date in MM/DD/YYYY format and current time in HH:MM:SS AM/PM format. Audio Enable Audio Enable or disable the integrated audio controller. By default, all the options are enabled.
Table 6. System setup options—Storage menu (continued) Storage Device Displays the SATA HDD device information of the computer. SATA-1 Type Displays the SATA HDD type information of the computer. Device Displays the SATA HDD device information of the computer. SATA-2 Type Displays the SATA HDD type information of the computer. Device Displays the SATA HDD device information of the computer. SATA-3 Type Displays the SATA HDD type information of the computer.
Table 8. System setup options—Connection menu (continued) Connection Wireless Device Enable WLAN Enable or disable the internal WLAN device By default, the option enabled. Bluetooth Enable or disable the internal Bluetooth device By default, the option enabled. Enable UEFI Network Stack Enable or disable UEFI Network Stack and controls the on-board LAN Controller. By default, the option is enabled. HTTPs Boot Feature HTTPs Boot Enable or disable the HTTPs Boot feature.
Table 10. System setup options—Security menu Security TPM 2.0 Security TPM 2.0 Security On Enable or disable TPM 2.0 security options. By default, the TPM 2.0 Security On option is enabled. Attestation Enable Enables to control whether the Trusted Platform Module (TPM) Endorsement Hierarchy is available to the operating system. By default, the Attestation Enable option is enabled.
Table 11. System setup options—Passwords menu (continued) Passwords By default, the option is disabled. Digit Reinforces password must have at least one digit. By default, the option is disabled. Special Character Reinforces password must have at least one special character. By default, the option is disabled. Minimum Characters Set the minimum characters allowed for password.
Table 12. System setup options—Update, Recovery menu (continued) Update, Recovery by the Auto OS Recovery Threshold setup option and local Service OS does not boot or is not installed. By default, the option is enabled. Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery Tool. By default, the threshold value is set to 2. Table 13.
Table 14. System setup options—Keyboard menu (continued) Keyboard Device Configuration Hotkey Access Device Configuration Hotkey Access Enable or disable users to access device configuration by using hotkeys. By default, the option is enabled. Table 15. System setup options—Pre-boot Behavior menu Pre-boot Behavior Warning and Errors Enable or disable the action to be done when a warning or error is encountered. By default, the Prompt on Warnings and Errors option is enabled.
Table 17. System setup options—Performance menu (continued) Performance Intel Turbo Boost Technology Enable Intel Turbo Boost Technology Enable or disable Intel TurboBoost mode of the processor. By default, the option is enabled. Intel Hyper-Threading Technology Enable Intel Hyper-Threading Technology Enable or disable Hyper-Threading in the processor. By default, the option is enabled. Table 18. System setup options—System Logs menu System Logs BIOS Event Log Clear BIOS Event Log Display BIOS events.
Updating the BIOS using the USB drive in Windows About this task CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https:// www.dell.
Steps 1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer. 2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys then press Enter. The flash BIOS menu is displayed. 3. Click Flash from file. 4. Select external USB device. 5. Select the file and double-click the flash target file, and then click Submit. 6. Click Update BIOS. The computer restarts to flash the BIOS. 7.
Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. About this task To enter the System Setup, press F2 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select System Security and press Enter.
5 Troubleshooting System Limitations This section contains information about some new features and need-to-know information about this computer. ● ● ● ● Modern Standby Limitations Thermal pad for solid-state drive Intel System Agent Enhanced Speed Step (SAGV) always disabled System board TPM settings through BIOS Modern Standby Limitations ● Legacy PCI cards do not support Modern Standby through TI PCI bridge. ● Enterprise Hard Drives do not support Modern Standby. ● Systems with 2.5-inch/ 3.
Thermal pad for solid-state drive While replacing the serviceable system board, you can reuse the nonadhesive thermal pad for solid-state drive from the old system board. Intel System Agent Enhanced Speed Step (SAGV) always disabled All systems will have SAGV disabled by default. If enabled, systems will incur additional boot time when memory is added or swapped.
● View error messages that indicate if problems were encountered during the test NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the computer when the diagnostic tests are performed. For more information, see SupportAssist Pre-Boot System Performance Check. Diagnostic LED behavior Table 21.
Table 21. Diagnostic LED behavior (continued) Blinking pattern Amber White Problem description 3 5 Power rail failure Suggested resolution ● ● 3 6 SBIOS Flash corruption ● ● 3 7 Intel ME (Management Engine) Error ● ● 4 2 EC ran into power sequencing failure. If problem persists, replace the system board. Flash corruption detected by SBIOS If problem persists, replace the system board. Timeout waiting on ME to reply to HECI message If problem persists, replace the system board.
Updating the BIOS using the USB drive in Windows Steps 1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, see the knowledge base article 000145519 at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive. 4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 . 6.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
