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HardDrive.book Page 2 Thursday, September 20, 2012 2:30 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ © 2012 Dell Inc. All rights reserved.
HardDrive.book Page 3 Thursday, September 20, 2012 2:30 PM Contents 1 Safety Precautions . . . . . . . . . . . . . . . . . . 5 2 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 7 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Specifications . . . . . . . . . . . . . . . . . . . . . . . 7 Physical View . . . . . . . . . . . . . . . . . . . . . . . 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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HardDrive.book Page 5 Thursday, September 20, 2012 2:30 PM Safety Precautions Use the following safety guidelines to help protect your external hard drive from potential damage and to help ensure your personal safety. WARNING: Do not drop or jolt the drive. WARNING: Do not disconnect or move the drive during drive activity. WARNING: Many repairs may only be done by a certified service technician.
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HardDrive.book Page 7 Thursday, September 20, 2012 2:30 PM Introduction The Dell portable external hard drive is an affordable storage solution that provides a total solution for all your backup, data migration, and data-sharing needs. This user manual provides step-by-step installation instructions and other important information regarding your product. Package Contents • Dell portable external hard drive — 500 GB /1 TB • Dell USB 3.0 interface adapter • 18-inch USB 3.
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HardDrive.book Page 9 Thursday, September 20, 2012 2:30 PM Setup Installing the Drive 1 Connect the Dell USB 3.0 interface adapter to the external hard drive. 2 Connect the external hard drive to any available USB 3.0 port on your computer. The drive is also compatible with USB 2.0 ports on your computer.
HardDrive.book Page 10 Thursday, September 20, 2012 2:30 PM 3 After the drive is connected, the drive will appear as a drive letter in (My) Computer (i.e.: Drive E:, F:, or some other letter) within approximately 30 seconds of connecting and turning on the drive. NOTE: The white LED on the interface adapter lights up when you connect the drive to the computer. 4 Click Open Folder to View Files Using Windows Explorer to open the drive letter, or click on the drive letter in Computer.
HardDrive.book Page 11 Thursday, September 20, 2012 2:30 PM Troubleshooting This section is designed to walk you through troubleshooting steps in order to identify solutions to commonly experienced issues with USB-connected external drives. Issues and Solutions Steps Symptom 1 Drive is not recognized by the system. 2 Slow data transfer rate 3 AutoPlay not popping up Solution a Check the USB connection. Disconnect and re-connect to a different USB port. b Check the connection between the USB 3.
HardDrive.book Page 12 Thursday, September 20, 2012 2:30 PM Steps Symptom 4 5 Hard drive not detected in BIOS (system setup) Solution • Press the + + keys together when on the BIOS screen. This will restart your computer and the external hard drive should now be listed under the bootable device list. • Restart the computer after logging on to Windows and then access the BIOS screen to check if the external hard drive is listed under the bootable device list.
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HardDrive.book Page 15 Thursday, September 20, 2012 2:30 PM Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues. 1 Visit support.dell.
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