Dell™ 2161DS Console Switch Hardware and OSCAR® User’s Guide Model: 2161DS Console Switch w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ___________________ Information in this document is subject to change without notice. © 2004 Dell Inc. All rights reserved.
Contents 1 Product Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . SIP Intelligent Cabling . . . . . . . . . . . . . . . . . . . . . . Interoperability with Avocent® AVRIQ Intelligent Cabling . . . . . Access Via Network Connection . . . . . . . . . . . . . . . . . Point and Click Control With the Remote Console Switch Software Interoperability with Avocent A1000R/A2000R Switches . . . . . . Safety Precautions . . . . 9 9 10 10 11 . . . . . . . . . . . . . . . . .
Selecting Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 OSCAR Navigation Basics Configuring OSCAR . . . . . . . . . . . . . . . . . . . . 34 36 37 39 41 . . . . . . . . . . . . . . . . . . . . . 43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Assigning Server Names . . . Assigning Device Types . . . . Changing the Display Behavior.
Appendix B: Technical Specifications Appendix C: Notifications . . . . . . . . . . . . . . . . . . . 69 . . . . . . . . . . . . . . . . . . . . . . . . . 70 USA Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Canadian Notification . . . . . . . . . . . . . . . . . . . . . . . . . 70 Japanese Approvals . . . . . . . . . . . . . . . . . . . . . . . . . 70 Taiwanese Approvals . . . . . . . . . . . . . . . . . . . . . . . . . 70 Agency Approvals. . . . . . . . . . . . . . . . . . . .
Contents Figure 2-13. Cable Management Arm - Side View . . . . . . . . 28 Figure 2-14. Cable Management Arm - Top View . . . . . . . . 29 Figure 3-15. Example of Configured Main Dialog Box Figure 3-16. Setup Dialog Box Figure 3-17. Names Dialog Box Figure 3-18. Name Modify Dialog Box Figure 3-19. Devices Dialog Box Figure 3-20. Device Modify Dialog Box Figure 3-21. Menu Dialog Box Figure 3-22. Flag Dialog Box Figure 3-23. Position Flag Figure 3-24.
Figure 5-41. SIP Load Dialog Box . . . . . . . . . . . . . . . 67 Figure 5-42. Version Dialog Box . . . . . . . . . . . . . . . . 67 Figure 5-43. SIP Selection Dialog Box Figure 5-44. SIP Version Dialog Box Figure 5-45. . . . . . . . . . . . . . 68 . . . . . . . . . . . . . . 68 SIP Load Dialog Box . . . . . . . . . . . . . . . . 69 Table 3-1. OSCAR Status Symbols . . . . . . . . . . . . . . 34 Table 3-2. Keyboard and Mouse Navigation Table 3-3. OSCAR Status Flags Table 3-4.
Contents
1 Product Overview Features and Benefits The Dell™ 2161DS Digital Console Switch combines analog and digital technology to provide flexible, centralized, control of data center servers. This solution delivers a significant reduction in cable volume, as well as secure digital access, and flexible server management from anywhere at any time. The 2161DS Console Switch consists of a rack mountable keyboard, video, and mouse (KVM) switch, configurable for analog or digital connectivity.
w w w. d el l. c om | s upp ort . del l . com Access Via Network Connection No special software or drivers are required on the attached computers. Users access the 2161DS Console Switch unit and all attached systems via Ethernet from a PC running the Remote Console Switch Software application. This software resides on the user PC only. User PCs can be located anywhere a valid network connection exists.
Figure 1-2. 2161DS Console Switch NOTE: You can access up to 256 servers in a fully configured system by connecting a 16-port analog switch to each ARI port. Interoperability with Avocent A1000R/A2000R Switches The Remote Console Switch Software can also be used to view and control Avocent A1000R/A2000R switches and all attached servers. NOTE: Dell SIPs may not be used to connect servers to Avocent A1000R/A2000R switches. Use Avocent AVRIQs for this configuration.
w w w. d el l. c om | s upp ort . del l . com CAUTION: To reduce the risk of electrical shock, a trained service technician must disconnect all power supply cables before servicing the system. VAROVANI: Ke snízení rizika úrazu elektrickým proudem je nutné, aby školený servisní technik pred provádením servisu systému odpojil všechny napájecí kabely. FORSIGTIG: For at reducere risikoen for elektrisk stød, bør en professionel servicetekniker frakoble alle strømforsyningskabler, før systemet serviceres.
• Use the product only with approved equipment. • Allow the product to cool before removing covers or touching internal components. • Operate the product only from the type of external power source indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your service provider or local power company.
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2 Installation The Dell™ 2161DS Console Switch requires that the Remote Console Switch Software be installed prior to use. Remote Console Switch Software allows a user to view and control a server attached to the 2161DS Console Switch system, configure and maintain the system, and prevent unauthorized access to the 2161DS Console Switch via IP connection. NOTE: The analog port does not require the Remote Console Switch Software for operation.
w w w. d el l. c om | s upp ort . del l . com • Port Expansion Module (PEM) • PS/2 Keyboard and Mouse Extension cable Verification of Ethernet/Computer Connections The front panel of the 2161DS Console Switch features two LEDs describing the Ethernet connection. The top LED is the Link indicator. It will illuminate when a valid connection to the network is established and blink when there is activity on the port.
Figure 2-3. OU Mounting Bracket Installation To install the 1U switch mounting bracket: 1 Line up the holes in the long side of the kit's side brackets with the screw holes in the switch. 2 Fasten the mounting brackets to the switch using two button head socket cap screws on each side. 3 Attach the six rack nut/holders to the mounting rail of the rack so that the nut is positioned on the inside of the rack.
w w w. d el l. c om | s upp ort . del l . com Figure 2-4. IU Installation Installing the 2161DS Console Switch Unit The diagram below illustrates one possible configuration for your 2161DS Console Switch appliance. Follow the detailed set of procedures following Figure 2-5 to successfully install your 2161DS Console Switch unit.
Figure 2-5. Basic 2161DS Console Switch Configuration Network Digital User Configuration Port for updating firmware ARI Port Servers 2-16 Analog User Server 1 CAUTION: To reduce the risk of electric shock or damage to your equipment do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) outlet that is easily accessible at all times.
w w w. d el l. c om | s upp ort . del l . com 3 Plug the supplied power cord into the back of the 2161DS Console Switch unit and then into an appropriate power source. 4 When the power is switched on, the Power indicator on the front of the unit will blink for 30 seconds while performing a self-test. Approximately 10 seconds after it stops blinking, press the key to access the main menu.
Video Optimization To ensure optimal video quality you will want to configure the 2161DS Console Switch with the same settings as the network switch. For example, if the 2161DS Console Switch is set to AutoNegotiate, then the network switch must be set to Auto-Negotiate both speed and duplex. If the 2161DS Console Switch is set to 100MB - full duplex, then the network switch must be set to 100MB - full duplex.
w w w. d el l. c om | s upp ort . del l . com For systems running the Windows® 2000 operating system: 1 From the desktop, select Start - Settings - Control Panel - Mouse. 2 Click the Motion tab. 3 Set the Acceleration setting to None and the speed setting to the default of 50%. Connecting a SIP To connect a SIP to each server: 1 Locate the SIPs for your 2161DS Console Switch unit.
3 Attach the CAT 5 cabling that will run between your PEM and each server’s SIP to one of the eight RJ45 connectors grouped on the back of the PEM. 4 Connect the other end of the CAT 5 cable to the first of the SIPs. 5 Repeat steps 3-4 for all servers you wish to attach. Figure 2-7.
w w w. d el l. c om | s upp ort . del l . com Figure 2-8. PEM Rack Installation Adding a Cascade Switch (Optional) You can add your cascade switches in the 2161DS Console Switch system. Each ARI port will then accommodate up to 16 servers, increasing the total number of servers you can add to 256. To add a cascade switch (optional): NOTE: The 2161DS Console Switch does not support the EL80-DT. 1 Mount the switch into your rack.
Figure 2-9. 2161DS Console Switch Configuration With a Cascade Switch Connecting to the Network To connect the network and power up your 2161DS Console Switch: 1 Connect your network cable to the LAN port on the rear of the 2161DS Console Switch to your network. 2 Power up all attached systems. To connect the analog port monitor and PS/2 keyboard and mouse: Attach your monitor and PS/2 keyboard and mouse cable connectors to the appropriate ports on the back of your 2161DS Console Switch unit.
w w w. d el l. c om | s upp ort . del l . com To install a SIP in a 1U or 2U cable management arm: Route the SIP through the cable management arm. The following series of figures demonstrate the correct configuration for your cable management arm. 26 Figure 2-10. 1U Cable Arm - Side View Figure 2-11. 2U Cable Arm - Side View Figure 2-12. 1U or 2U Cable Arm - Top View Figure 2-13.
Figure 2-14. Cable Management Arm - Top View Installing Remote Console Switch Software To install your Remote Console Switch Software: See the Dell™ 2161DS Console Switch Remote Console Switch Software User's Guide that ships with your 2161DS Console Switch system.
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3 Analog Port Operation Controlling Your System at the Analog Port The Dell™ 2161DS Console Switch includes an analog port on the back of the unit that allows you to connect a monitor, a PS/2 keyboard, and a mouse for direct analog access. The 2161DS Console Switch uses the On-Screen Configuration and Activity Reporting interface (OSCAR®), which has intuitive menus, to configure your system, and select computers.
w w w. d el l. c om | s upp ort . del l . com Figure 3-15. Example of Configured Main Dialog Box NOTE: You can also press the key twice within one second to launch OSCAR. You can use this key sequence in any place you see throughout this User's Guide. NOTE: To clear an offline Server Interface Pod (SIP) from the list, click Clear. The status of servers in your system is indicated in the far right column of the Main dialog box. Table 3-1 describes the status symbols. Table 3-1.
Selecting Servers Use the Main dialog box to select servers. When you select a server, the 2161DS Console Switch reconfigures the keyboard and mouse to the proper settings for that server. To select servers: Double-click the server name, EID or port number. -orIf the display order of your server list is by port (Port button is depressed), type the port number and press .
w w w. d el l. c om | s upp ort . del l . com To soft switch to a server: 1 To select a server, press . If the display order of your server list is by port (Port button is depressed), type the port number and press . -or- 2 If the display order of your server list is by name or EID number (Name or EID button is depressed), type the first few characters of the name of the server or the EID number to establish it as unique and press .
Table 3-2. Keyboard and Mouse Navigation (continued) This Keystroke Does this Home/End Moves the cursor to the top or bottom of a list. Backspace Erases characters in a text box. Delete Deletes current selection in the Scan list or characters in a text box. Shift-Del Deletes from current selection to all lines below it when editing a Scan list. Numbers Type from the keyboard or keypad. Caps Lock Disabled. Use the key to change case.
w w w. d el l. c om | s upp ort . del l . com Assigning Server Names Use the Names dialog box to identify individual servers or servers connected to cascade switch channels by name rather than by port number. The Names list is always sorted by port order. You can toggle between displaying the name or the EID number of each SIP.
To assign names to servers: 1 In the Names dialog box, select the name or port number you wish to change and click Modify. The Name Modify dialog box appears. Figure 3-18. Name Modify Dialog Box 2 Type a name in the New Name box. Names of servers may be up to 15 characters long. Legal characters include: A-Z, a-z, Ø-9, space, and hyphen. 3 Click OK to transfer the new name to the Names dialog box. Your selection is not saved until you click OK in the Names dialog box.
w w w. d el l. c om | s upp ort . del l . com Assigning Device Types While the 2161DS Console Switch unit automatically discovers cascade switches attached to your unit, you will need to specify the number of ports on the cascade switch though the Devices dialog box. The 2161DS Console Switch intially recognizes cascade switches as being either an 8 port maximum or 24 port maximum switch. You will see an Sw-8 or Sw-24 designation appear in the Type category.
Figure 3-20. Device Modify Dialog Box 3 Choose the number of ports supported by your switch. 4 Click OK. 5 Repeat steps 2–4 for each port to which you want to assign a device type. 6 Click OK in the Devices dialog box to save settings. NOTE: Changes made in the Device Modify dialog box are not saved until you click OK in the Devices dialog box. Changing the Display Behavior Use the Menu dialog box to change the display order of servers and set a screen delay time for OSCAR.
w w w. d el l. c om | s upp ort . del l . com Figure 3-21. Menu Dialog Box To choose the display order of servers in the Main dialog box: 1 Select Name to display servers alphabetically by name. -orSelect EID to display servers numerically by EID number. -orSelect Port to display servers numerically by port number. 2 Click OK. To set a screen delay time for OSCAR: 1 Type in the number of seconds (Ø-9) you want to delay display of OSCAR after you press .
Controlling the Status Flag The status flag displays on your desktop and shows the name or EID number of the selected server or the status of a port. Use the Flag dialog box to configure the flag to display by server name or EID number, or to change the flag color, opacity, display time, and location on the desktop. Table 3-3.
w w w. d el l. c om | s upp ort . del l . com Figure 3-22. Flag Dialog Box To determine how the status flag is displayed: 1 Select Name or EID to determine what information will be displayed. 2 Select Displayed to show the flag all the time or select Timed to display the flag for only five seconds after switching. 3 Select a flag color in Display Color. 4 In Display mode, select Opaque for a solid color flag or select Transparent to see the desktop through the flag.
Setting Console Security OSCAR enables you to set security on your analog port console. You can establish a screen saver mode that engages after your console remains unused for a specified delay time. Once engaged, your console will remain locked until you press any key or move the mouse. You will then need to type in your password to continue. Use the Security dialog box to lock your console with password protection, set or change your password and enable the screen saver.
w w w. d el l. c om | s upp ort . del l . com To password protect your console: 1 Set your password as described in the previous procedure. 2 Select Enable Screen Saver. 3 Type the number of minutes for Inactivity Time (from 1 to 99) to delay activation of password protection and the screen saver feature. 4 For Mode, select Energy if your monitor is ENERGY STAR™ compliant; otherwise select Screen.
1 If your console does not require a password to gain access to the Security dialog box, go to step 2. - or If your console is password protected, see the previous procedure, then go to step 2. 2 Select Enable Screen Saver. 3 Type the number of minutes for delay time (from 1 to 99) that you want to delay activation of the screen saver. 4 Choose Energy if your monitor is ENERGY STAR™ compliant; otherwise select Screen.
w w w. d el l. c om | s upp ort . del l . com 2 Click Commands - User Status. The User Status dialog box appears. Figure 3-25. 3 Click the letter of the user you wish to disconnect. The Disconnect dialog box will appear. Figure 3-26. 4 44 User Status Dialog Box Disconnect Dialog Box Click OK to disconnect the user and return to the User Status dialog box. -orClick X or press to exit the dialog box without disconnecting the user.
NOTE: If the User Status list has changed since it was last displayed, the mouse cursor will turn into an hourglass as the list is automatically updated. No mouse or keyboard input will be accepted until the list update is complete. Preemption Preemption of a Local User by a Remote Administrator This occurs when a remote administrator attempts to take control of a server that is being accessed by a local user.
w w w. d el l. c om | s upp ort . del l . com Figure 3-27. Preempt Dialog box NOTE: Typing a value of less than five will disable preemption timeout and will result in preemption without warning if the administrator preempts the local user. 4 Click OK. Preemption of a Remote Administrator by a Local User This occurs when a local user attempts to take control of a server that is being accessed by a remote administrator.
The Diagnostic dialog box appears. The top section of the dialog box displays the hardware tests. The bottom portion divides the SIPs tested into three categories: online, offline or suspect. Table 3-4. LAN Connection Test Icons Icon Description The appliance is connected to an active LAN, and has received at least one packet since the connection was established. The appliance is connected to an active LAN, and has not received at least one packet since the connection was established.
w w w. d el l. c om | s upp ort . del l . com Table 3-5. Diagnostic Test Details Test Description Comm Interfaces Verifies that inter-board communication sub-systems are accessible and functional Switch Controller Verifies the switch matrix controller is accessible and functional Local and Remote Video Verifies that all the video channel sub-systems are accessible and functional LAN Connection Verifies the LAN connection is accessible and functional.
Figure 3-29. a Suspect SIPs Dialog Box In Figure 3-29, the first SIP is connected to a server. The second SIP is connected to port 4 on a cascaded switch, where 'sw' is the switch and the number 4 indicates the fourth port.The third SIP is inactive. Make a note of each SIP in the suspect SIP list. You may want to troubleshoot each of these SIPs.
w w w. d el l. c om | s upp ort . del l . com Figure 3-30. 3 Version Dialog Box Click Digital to view the Digitizer unit firmware versions. The Digital Version dialog box appears. The top section identifies the digitizer subsystem versions. The center section identifies the current network settings. Click X or press to return to the Version dialog box. Figure 3-31.
4 Click SIP to view individual SIP version information. Figure 3-32. SIP Selection Dialog Box 5 Select the SIP that you wish to view and click Version. The SIP Version dialog box appears. For more information on loading firmware, see "Appendix A: Flash Upgrades". 6 Click X or press to close the various Version dialog boxes. Resetting a SIP SIPs can be reset using the Reset button in the SIP Version dialog box.
w w w. d el l. c om | s upp ort . del l . com Figure 3-33. SIP Version Dialog Box 5 Click Reset. A warning message appears, warning that the function is for tiered switches only and that resetting the SIP could result in the need to reboot the target server. 6 Click OK to proceed with the reset. or 7 Press to exit. Resetting Your Keyboard and Mouse If a keyboard or mouse locks up, you may be able to re-establish operation of these peripherals by issuing a reset command.
Figure 3-34. Main Dialog Box Scanning Your System In scan mode, the 2161DS Console Switch automatically scans from port to port (server to server). You can scan up to 16 servers by specifying which servers you want to scan and the number of seconds that each server will display. You can choose to display the server's name or EID number by pressing the appropriate button. To add servers to the Scan list: 1 If OSCAR is not open, press . The Main dialog box will appear. 2 Click Setup - Scan.
w w w. d el l. c om | s upp ort . del l . com Figure 3-35. Scan Dialog Box 3 The dialog box contains a listing of all the servers attached to your unit. Click to enable the check box next to the servers you wish to scan. -orDouble-click on a server's name or port. -orPress + the number of the server you wish to scan. You can select up to 16 servers. 4 In the Scan Time box, type the number of seconds (from 3 to 99) of desired time before the scan moves to the next server in the sequence.
Figure 3-36. 3 Command Dialog Box Select Scan Enable in the Command dialog box. To cancel scan mode: 1 Select a server if OSCAR is open. -orMove the mouse or press any key on the keyboard if OSCAR is not open. Scanning will stop at the currently selected server. -orPress . The Main dialog box will appear. 2 Click Commands. The Command dialog box appears. 3 Clear Scan Enable.
w w w. d el l. c om | s upp ort . del l . com Figure 3-37. Broadcast Dialog Box NOTE: Broadcasting Keystrokes - The keyboard state must be identical for all servers receiving a broadcast to interpret keystrokes identically. Specifically, the Caps Lock and Num Lock modes must be the same on all keyboards. While the 2161DS Console Switch attempts to send keystrokes to the selected servers simultaneously, some servers may inhibit and thereby delay the transmission.
To turn broadcasting off: In the Command dialog box, click to disable the Broadcast Enable check box. Figure 3-38.
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4 Terminal Operations Each individual Dell™ 2161DS Console Switch may be configured at the unit level through the configuration port on the back of the switch. All Terminal commands are accessed through a terminal or PC running terminal emulation software.
w w w. d el l. c om | s upp ort . del l . com To access the Terminal menu: 1 Connect a terminal or system running terminal emulation software (such as HyperTerminal) to the configuration port on the back panel of the 2161DS Console Switch using the supplied serial cable. The terminal should be set to 9600 baud, 8 bits, 1 stop bit, no parity, and no flow control. The terminal may be connected at any time, even when the unit is powered. 2 Press any key to access the main menu.
To change the password: 1 Select the Set/Change Password menu option. 2 You will be prompted to type the old password and a new one. 3 Re-enter the new password to verify. NOTICE: This password places your 2161DS Console Switch terminal in a secure mode. This password should be guarded like any network password and care should be taken to avoid forgetting or misplacing it. There are no means for recovering a lost password.
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5 Appendices Appendix A: Flash Upgrades Upgrading the Dell™ 2161DS Console Switch The Dell™ 2161DS Console Switch FLASH upgrade feature allows you to update your unit with the latest firmware available. To perform this update, you will first need a Trivial FTP (TFTP) server. If you do not have a TFTP server, there are several shareware programs that provide TFTP emulation that you can download. NOTICE: The 2161DS with firmware 3.0.2 or higher is not downgradeable.
w w w. d el l. c om | s upp ort . del l . com 9 The 2161DS Console Switch will begin the FLASH upgrade process. On-screen indicators will display the upgrade progress. When the upload is complete, the 2161DS Console Switch will reset and upgrade the internal subsystems. CAUTION: Do not cycle power to the 2161DS Console Switch during this process. A loss of power will render the 2161DS Console Switch inoperable and require the unit be returned to the factory for repair.
Figure 5-41. 4 SIP Load Dialog Box Click OK to initiate the upgrade and return to the SIP Status dialog box. To upgrade SIP firmware individually: 1 Press . The Main dialog box will appear. 2 Click Commands-Display Versions. The Version dialog box appears. Figure 5-42. 3 Version Dialog Box Click SIP to view individual SIP version information.
w w w. d el l. c om | s upp ort . del l . com Figure 5-43. 4 Select the SIP that you wish to upgrade and click the Version button. The SIP Version dialog box appears. Figure 5-44. 5 66 SIP Selection Dialog Box SIP Version Dialog Box Click the Load Firmware button. The SIP Load dialog box appears.
Figure 5-45. 6 SIP Load Dialog Box Click OK to initiate the upgrade and return to the SIP Status dialog box. Upgrading Cascaded Dell 8-port and 16-port Console Switch Visit the support.dell.com web site for the latest firmware versions. If your firmware is out of date, you can upgrade your cascaded Dell console switch from the analog port on the switch. To upgrade an 8-port/16-port console switch from the analog port of the switch: 1 Check the firmware version of the cascaded unit.
w w w. d el l. c om | s upp ort . del l . com To upgrade an 8-port/16-port console switch cascaded from a Dell 2161DS Console Switch: 1 68 Check the firmware version of the cascaded unit. a Connect a keyboard, mouse, and monitor to the local port of your cascaded switch. b At the local port of the cascaded unit, pull up the cascaded unit OSCAR. c In the Commands menu, select Versions.
Appendix B: Technical Specifications Table 5-6. Technical Specifications Server Ports Number 16 SIP Types PS/2 and USB, Dell branded or Avocent. Sun and Serial, Avocent AVRIQs only. Connectors Separate horizontal and vertical Video Port Sync Types Separate horizontal and vertical Plug and Play DDC2B Video Resolution Analog Port Maximum 1600x1280@ 75 Hz.
w w w. d el l. c om | s upp ort . del l . com Appendix C: Notifications USA Notification CAUTION: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Agency Approvals UL 1950, CSA C22. 2 No.
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Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S.
w w w. d el l. c om | s upp ort . del l . com SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. How long does this limited warranty last? This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following Dellbranded hardware: • Portable computer batteries carry a 1-year limited warranty. • Projector lamps carry a 90-day limited warranty.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S.
w w w. d el l. c om | s upp ort . del l . com All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support or the accuracy of the listings of products you purchase from a third party. Total Satisfaction Return Policy (U.S.
• Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, or the reloading of the software • Non-Dell branded and Solution Provider Direct products and accessories • Problems that result from: – External causes such as accident, abuse, misuse, or problems with electrical power – Servicing not authorized by Dell – Usage that is not in accordance with product instructions – Failure to follow the product instructions
w w w. d el l. c om | s upp ort . del l . com What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us. NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
w w w. d el l. c om | s upp ort . del l . com To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment.
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w w w. d el l. c om | s upp ort . del l . com Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S.
Intel Pentium® and Celeron® Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.
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Index Numerics Configuration port, 19, 60 H 2161DS Console Switch Configuring, 20 Installing, 19 CRC, 47 HyperTerminal, 19, 60 2161DS Console Switch Unit Installing, 18 Cyclical Redundancy Checks. See CRC. D A Device Types Assigning, 36 Address Resolution Protocol. See ARP.
O Security, 41 On-Screen Configuration and Activity Reporting interface. See OSCAR.
