Users Guide

Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value Added Resellers (VARs):
Technical Support and Customer Service 1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service 1-800-234-1490
Dell-Branded Memory 1-888-363-5150
What will Dell do?
During the first 90 days of the 90-day limited warranty and the first year of
all other limited warranties: For the first 90 days of the 90-day limited warranty
and the first year of all other limited warranties, we will repair any Dell-branded
hardware products returned to us that prove to be defective in materials or
workmanship. If we are not able to repair the product, we will replace it with a
comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for
you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will
return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will
ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify
you and inform you of service alternatives that are available to you on a fee
basis.
NOTE : Before you ship the product(s) to us, make sure to back up the data on
the hard drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary, or personal information; lost or corrupted data; or
damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty,
we will replace any defective part with new or refurbished parts, if we agree that
it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you
for the replacement part as long as you return the original part to us within thirty
days after we ship the replacement part to you. If we do not receive the original
part within thirty days, we will charge to your credit card the then-current
standard price for that part.
We will pay to ship the part to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will
ship the part freight collect. We will also include a prepaid shipping container with
each replacement part for your use in returning the replaced part to us.
NOTE : Before you replace parts, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). We are not
responsible for lost or corrupted data.
What if I purchased a service contract?
If your on-site service contract is with Dell, on-site service will be provided to you