Users Guide

otherwise prohibited by law. If you are an organization that bought the
products under a written agreement with Dell, the agreement may contain
different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-387-5759
to receive a Credit Return Authorization Number. To expedite the process of
your refund or credit, Dell expects you to return the products to Dell in their
original packaging within five days of the date that Dell issues the Credit
Return Authorization Number. You must also prepay shipping charges and
insure the shipment or accept the risk of loss or damage during shipment.
You may return software for a refund or credit only if the sealed package
containing the floppy disk(s) or CD(s) is unopened. Returned products must
be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power
cables, and other items included with a product must be returned with it. For
customers who want to return, for refund or credit only, either application or
operating system software that has been installed by Dell, the whole system
must be returned, along with any media and documentation that may have
been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage
products. It also does not apply to products purchased through Dell's
Software and Peripherals division. For those products, please instead refer to
Dell's Software and Peripheral's then-current return policy (see the following
section, "Dell Software and Peripherals (Canada Only)").
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant
third-party products. Third-party software and peripheral products are
covered by the warranties provided by the original manufacturer or publisher
only. Third party manufacturer warranties vary from product to product.
Consult your product documentation for specific warranty information. More
information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do
not specifically test or guarantee that all of the products we offer work with
any or all of the various models of Dell computers, nor do we test or
guarantee all of the products we sell on the hundreds of different brands of
computers available today. If you have questions about compatibility, we
recommend and encourage you to contact the third-party software and
peripheral product manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral
products (products for which Dell is listed as the manufacturer) such as
monitors, batteries, memory, docking stations, and projectors). To determine
which limited warranty applies to the product you purchased, see the Dell
invoice and/or the product documentation that accompanied your product.
Descriptions of Dell's limited warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals
products directly from a Dell company, you may return Dell Software and
Peripherals products that are in as-new condition to Dell up to 30 days from