Users Guide

www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual Consumer
who purchased through an employee purchase program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-
9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're
satisfied with your purchases. That's why we offer a "Total Satisfaction"
return policy for most products that you, the end-user customer, purchase
directly from Dell. Under this policy, you may return to Dell products that
you purchased directly from Dell for a credit or a refund of the purchase
price paid, less shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories: Unless you have a separate agreement with
Dell, all hardware, accessories, peripherals, parts and unopened software still in its/their
sealed package,
excluding the products listed below, may be returned within twenty-one (21)
days from the date on the packing slip or invoice.
Exclusions from the foregoing return policy:
New PowerEdge
TM
, PowerConnect
TM
and PowerVault
TM
products (excluding
PowerVault 160T tape libraries) may be returned within thirty (30) days from the date
on the packing slip or invoice, except that new PowerEdge
TM
SC servers and n series
products purchased from the Small and Medium Business Sales Division may only be
returned within fourteen (14) days from the date on the packing slip or invoice.
Application software or an operating system that has been installed by Dell may not be
returned unless you return the entire computer under the 21-day return policy, if
applicable to your purchase (if not applicable to your purchase, you may not return
application software or an operating system).
Non-defective third party and Dell-branded software, peripheral, electronics and
accessory products (for example: televisions, printers, projectors, MP3 players, PDAs,
battery chargers, un-preinstalled third party software, wireless cards/access
points/routers), including but not limited to those sold by or through Dell's "Software &
Peripherals" or "Electronics & Accessories" groups, may be returned within twenty-one
(21) days from the date on the packing slip or invoice, but a fifteen percent (15%)
return fee may be deducted from any refund or credit.
Dell | EMC storage products, EMC-branded products, Unisys-branded products,
PowerVault
TM
160T tape libraries, enterprise software, non-Dell branded enterprise
products, software and/or software licenses, or any non-Dell customized hardware
and/or software product(s) may not be returned at any time.
Reconditioned or Refurbished Dell - Branded Hardware Products and Parts -
All reconditioned or refurbished PowerEdgeT , PowerConnectT and
PowerVaultT products may be returned within thirty (30) days from the date
on the packing slip or invoice. All other reconditioned or refurbished Dell-
branded hardware products and parts may be returned within fourteen (14)
days of the date on the packing slip or invoice.
How to Return: To return products, e-mail or call Dell customer service to
receive a Credit Return Authorization Number within the return policy period
applicable to the product you want to return. You must obtain a Credit
Return Authorization Number in order to return the product. See "Contacting