User's Manual

Printer Problems
Fill out the Diagnostics Checklist as you perform the various checks.
Reinstall the sound (audio) driver — See "Reinstalling Software."
Run the Misc. PCI Devices diagnostic test — See "Using the Dell Diagnostics." If the tests
complete successfully, the controller is functioning properly.
If the problem persists, or if the tests do not complete successfully, contact Dell.
For Windows 2000 only, ensure that digital audio for the CD drive is enabled —
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click Device Manager.
5. Double-click DVD/CD-ROM drives.
6. Double-click the name of the drive.
7. On the drive Properties screen, click the Properties tab.
8. Click the box near the bottom of the screen to enable digital audio for your CD or DVD
drive.
Check the printer cable connections — Ensure that the printer cable is properly connected to
the computer.
Check the printer cable —
1. Shut down the computer and turn off the printer.
2. Swap the printer cable with a cable that you know is working.
3. Turn on the printer and computer, and try again to print.
4. If you print successfully, contact Dell
for assistance in obtaining a new printer cable.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with
another device, such as a lamp.
Ensure that the printer is turned on — See the documentation supplied with the printer.
Verify that Windows recognizes the printer —
Windows XP
1. Click the Start button and click Control Panel.
2. Click Printers and Other Hardware.
3. Click View installed printers or fax printers. If the printer model is listed, right-click
the printer icon.
4. Click Properties and click the Ports tab. Ensure that the Print to the following port
(s): setting is LPT1 (Printer Port).
Windows 2000
1. Click the Start button, point to Settings, and then click Printers.
If the printer model is listed, right-click the printer icon.
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