User's Manual

Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and

returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support

telephone system direct your call more efficiently.

Remember to fill out the Diagnostics

Checklist. If possible, turn on your computer before you call Dell for

technical assistance and call from a telephone at or near the computer. You may be asked to type some

commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps

possible only at the computer itself. Ensure that the computer documentation is available.

Contacting Dell

To contact Dell electronically, you can access the following websites:

CAUTION: Before working inside your computer, read the safety instructions in your System

Information Guide.

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service tag (bar code on the back of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system's start-up files. If the

computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling

Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

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