Users Guide

62 Tro u b l e shooti n g
Synchronization
Problems
Screen is
scrambled or
appears torn
Reset the monitor to factory settings.
Invoke the self-test feature (see Self-
test) and determine if these lines are
also flagged in the self-test mode.
Check for bent or broken pins in the
video cable connector.
Restart the computer in the safe
mode.
Safety Related
Issues
Visible signs of
smoke or sparks
Do not perform any troubleshooting
steps.
•Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions on
and off
Ensure that the video cable
connecting the monitor to the
computer is connected properly and is
secure.
Reset the monitor to factory settings.
Invoke the self-test feature (see Self-
test) to determine if the intermittent
problem is flagged in the self-test
mode.
Missing Color Picture missing
color
Perform monitor self-test feature
check.
Ensure that the video cable
connecting the monitor to the
computer is connected properly and is
secure.
Check for bent or broken pins in the
video cable connector.