Users Guide

Troubleshooting | 59
Common Problems
Thefollowingtablecontainsgeneralinformationaboutcommonmonitorproblemsyou
mightencounterandthepossiblesolutions:
Common
Symptoms
What You
Experience
Possible Solutions
NoVideo/
PowerLEDoff
Nopicture •Ensurethatthevideocableconnectingthe
monitorandthecomputerisproperlyconnected
andsecure.
•Verifythatthepoweroutletisfunctioning
properlyusinganyotherelectricalequipment.
•Ensurethatthepowerbuttonisdepressedfully.
•Ensurethatthecorrectinputsourceisselected
intheInput Sourcemenu.
NoVideo/
PowerLEDon
Nopictureorno
brightness
•Increasebrightnessandcontrastcontrolsvia
OSD.
•Performmonitorself-testfeaturecheck.
•Checkforbentorbrokenpinsinthevideocable
connector.
•Runthebuilt-indiagnostics.
•Ensurethatthecorrectinputsourceisselected
intheInput Sourcemenu.
MissingPixels LCDscreenhas
spots
•Cyclepoweron-off.
•Pixelthatispermanentlyoffisanaturaldefect
thatcanoccurinLCDtechnology.
•FormoreinformationonDellMonitorQuality
andPixelPolicy,seeDellSupportsiteat:
www.dell.com/pixelguidelines.
Stuck-onPixels LCDscreenhas
brightspots
•CyclepowerOn-Off.
•Pixelthatispermanentlyoffisanaturaldefect
thatcanoccurinLCDtechnology.
•FormoreinformationonDellMonitorQuality
andPixelPolicy,seeDellSupportsiteat:
www.dell.com/pixelguidelines.
Brightness
Problems
Picturetoodim
ortoobright
•Resetthemonitortofactorysettings.
•AdjustbrightnessandcontrastcontrolsviaOSD.
SafetyRelated
Issues
Visiblesignsof
smokeorsparks
•Donotperformanytroubleshootingsteps.
•ContactDellimmediately.