Users Guide

60 | Troubleshooting
Common
Symptoms
What You
Experience
Possible Solutions
Intermittent
Problems
Monitor
malfunctionson
&off
•Ensurethatthevideocableconnectingthe
monitortothecomputerisconnectedproperly
andissecure.
•Resetthemonitortofactorysettings.
•Performmonitorself-testfeaturecheckto
determineiftheintermittentproblemoccursin
self-testmode.
HDRProblems Cannotset
GFXsolution
intoHDRmode
afterswitching
intoDesktop/
MovieHDR/
GameHDR/
DisplayHDR
Presets
•Ensureyourcomputerorgraphicssolution
meetstheminimumrequirementforHDR
playbackandinstallthelatestsoftwaredrivers
forthegraphicscard.
•EnsurethattheHDMI2.0cablethatcomeswith
thepackageisused.
•Iftheabovestepsfail,choosetheresolution
2560x1440fromtheDisplayPropertiestoforce
theproperHDRsignaling.
MissingColor Picturemissing
color
•Performmonitorself-test.
•Ensurethatthevideocableconnectingthe
monitortothecomputerisconnectedproperly
andissecure.
•Checkforbentorbrokenpinsinthevideocable
connector.
WrongColor Picturecolor
notgood
•ChangethesettingsofthePresetModesinthe
ColormenuOSDdependingontheapplication.
•AdjustR/G/BvalueunderCustomColorinColor
menuOSD.
•ChangetheInputColorFormattoPCRGBor
YPbPrintheColormenuOSD.
•Runthebuilt-indiagnostics.
Imageretention
fromastatic
imagelefton
themonitorfor
alongperiodof
time
Faintshadow
fromthestatic
imagedisplayed
appearsonthe
screen
•UsethePowerManagementfeaturetoturn
othemonitoratalltimeswhennotinuse(for
moreinformation,seePower Management
Modes).
•Alternatively,useadynamicallychanging
screensaver.