Dell™ PowerEdge™ 2900 Systems Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2005 Dell Inc. All rights reserved.
Contents 1 About Your System System Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . 11 . . . . . . . . . . . . . . . . . . . . . . 12 . . . . . . . . . . . . . . . . . . . . . . . . 14 Back-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . .
Serial Communication Screen System Security Screen . . . Exit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Using the System Password Using the Setup Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 45 Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . .
Removing the Power Supply Blank . Installing the Power Supply Blank . Fans . . . . . . . . . . . . . . . . . . . . . 64 64 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 66 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Removing and Installing a Fan . . . . . . . . . Removing or Installing the Cooling Shroud Fan Expansion Cards . . . . . . . . . . . . . . . . . . . . . .
Installing a RAC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating the Integrated NIC TOE . Microprocessor . . . . . . . . . . . . . . . . . . . . . . . 89 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Replacing a Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 1x8 SAS Backplane Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 . . . . . . . . . . . . . . . . . 93 93 . . . . . . . . . . . . . . . . . . . . . .
Checking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting Basic I/O Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 119 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Troubleshooting a Serial I/O Device Troubleshooting a USB Device . . .
System Diagnostics Testing Options. Using the Custom Test Options . . . . . . . . . . . . . . . . . . . . . 136 . . . . . . . . . . . . . . . . . . . . . . . . 136 . . . . . . . . . . . . . . . . . . . . 136 137 137 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Selecting Devices for Testing . . . Selecting Diagnostics Options . . Viewing Information and Results . 6 . . . . . . . . . . . . . . . . . . . . Jumpers and Connectors System Board Jumpers. System Board Connectors . . . .
About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
System Orientation Figure 1-1 shows the rack and tower versions of your system. The illustrations in this document are based on the rack version, unless otherwise indicated. Figure 1-1. Tower and Rack-Mount Orientations 2 1 1 system control panel (rack) 2 system control panel (tower) Other Information You May Need CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty information may be included within this document or as a separate document.
• Operating system documentation describes how to install (if necessary), configure, and use the operating system software. • Documentation for any components you purchased separately provides information to configure and install these options. • Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents.
Front-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel. Table 1-2 provides component descriptions. Figure 1-2. Front-Panel Features and Indicators 2 1 3 4 11 Table 1-2. Front-Panel Components Item Component 1 Power-on indicator, power button 5 6 10 Icon 8 7 9 Description The power-on indicator lights when the system power is on.
Table 1-2. Front-Panel Components (continued) Item Component 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again. 4 LCD panel Provides system ID, status information, and system error messages.
Hard-Drive Indicator Codes The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See Figure 1-3. In RAID configurations, the drive-status indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off. Figure 1-3.
Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.
Back-Panel Features and Indicators Figure 1-4 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-4.
See "Using the System Setup Program" on page 35 for information about enabling, disabling, and configuring I/O ports and connectors. Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator lights green when the system is on. The indicators on the optional redundant power supplies show whether power is present or whether a power fault has occurred (see Table 1-4 and Figure 1-5). Table 1-4.
NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-6. Table 1-5 lists the NIC indicator codes. Figure 1-6. NIC Indicators 2 1 1 link indicator Table 1-5. 2 activity indicator NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid link partner on the network.
Table 1-6. LCD Status Messages Code Text Causes Corrective Actions N/A SYSTEM NAME A 62-character string that can be This message is for information defined by the user in the System only. Setup program. You can change the system string in the System Setup program. See The SYSTEM NAME displays under the following conditions: "Using the System Setup Program" on page 35. • The system is powered on. • The power is off and active POST errors are displayed.
Table 1-6. 20 LCD Status Messages (continued) Code Text Causes Corrective Actions E1410 CPU # IERR Specified microprocessor is reporting a system error. See your system’s Information Update Tech Sheet located on support.dell.com for the most current system information. If the problem persists, see "Getting Help" on page 147. E1414 CPU # Thermtrip Specified microprocessor is out of See "Troubleshooting System acceptable temperature range and Cooling Problems" on page 123. has halted operation.
Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E1422 CPU Machine Chk The system BIOS has reported a machine check error. See "Getting Help" on page 147. E1610 PS # Missing No power is available from the See "Troubleshooting Power specified power supply; specified Supplies" on page 122. power supply is improperly installed or faulty.
Table 1-6. LCD Status Messages (continued) Code Text Causes E1712 PCI SERR B## D## The system BIOS has reported a F## PCI system error on a component PCI SERR Slot # that resides in PCI configuration space at buss ##, device ##, function ##. Corrective Actions Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 131. If the problem persists, the The system BIOS has reported a system board is faulty.
Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E1A14 SAS Cable A SAS cable A is unseated, missing, Check the cable connection to or bad. the SAS backplane. See "Cabling the SAS Backplane Boards" on page 99. E1A15 SAS Cable B SAS cable B is unseated, missing, Check the cable connection to or bad. the SAS backplane. See "Cabling the SAS Backplane Boards" on page 99. E1A16 SAS Cable FB Flex bay SAS cable is unseated, missing, or bad.
Table 1-6. LCD Status Messages (continued) Code Text Causes Corrective Actions E2017 Timer Fail Timer refresh failure. See "Getting Help" on page 147. E2018 Prog Timer Programmable interval timer error See "Getting Help" on page 147. E2019 Parity Error Parity error. See "Getting Help" on page 147. E201A SIO Err SIO failure. See "Getting Help" on page 147. E201B Kybd Controller Keyboard controller failure. See "Getting Help" on page 147.
Table 1-6. LCD Status Messages (continued) Code Text Causes E2112 Mem Spare DIMM ## The system BIOS has spared the See "Troubleshooting System memory because it has Memory" on page 124. determined that the memory had too many errors. "## & ##" represents the DIMM pair implicated by the BIOS. E2113 Mem Mirror DIMM ## & ## They system BIOS has disabled See "Troubleshooting System memory mirroring because it has Memory" on page 124. determined that one half of the mirror has had too many errors.
Solving Problems Described by LCD Status Messages When a single message appears on the status LCD, locate the code in Table 1-6 and perform the suggested corrective action. The code on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code E0780 MISSING CPU 1 appears, you know that a microprocessor is not installed in socket 1. In contrast, you might be able to determine the problem if multiple related errors occur.
Table 1-7. System Messages Message Causes Alert! Redundant memory disabled! Memory configuration does not support redundant memory. Installed memory modules are not the Ensure that all memory modules are of same type and size; faulty memory the same type and size and that they are module(s). properly installed. See "Memory" on page 82. If the problem persists, see "Troubleshooting System Memory" on page 124. Attempting to update Remote Configuration. Please wait...
Table 1-7. System Messages (continued) Message Causes Corrective Actions Dual-rank DIMM paired with Single-rank DIMM - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y Mismatched DIMMs installed; faulty memory module(s). The system has detected a dual-rank DIMM paired with a single-rank DIMM. The second rank of the dual-rank DIMM will be disabled. Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See "Memory" on page 82.
Table 1-7. System Messages (continued) Message Causes Corrective Actions FBD training error: The following branch has been disabled: Branch x The specified branch (channel pair) contains DIMMs that are incompatible with each other. Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. Gate A20 failure Faulty keyboard controller; faulty system board. See "Getting Help" on page 147.
Table 1-7. System Messages (continued) Message Causes Corrective Actions No boot device available Faulty or missing optical/diskette drive subsystem, hard drive, or harddrive subsystem, or no boot disk in drive A. Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting a Diskette Drive" on page 126, "Troubleshooting an Optical Drive" on page 127, and "Troubleshooting a Hard Drive" on page 129.
Table 1-7. System Messages (continued) Message Causes PCI BIOS failed to install PCI device BIOS (Option ROM) checksum failure is detected during shadowing. Loose cables to expansion card(s); faulty or improperly installed expansion card. Plug & Play Configuration Error Error encountered in initializing PCI device; faulty system board.
Table 1-7. System Messages (continued) Message Causes Corrective Actions The following DIMM pair is The specified DIMM(s) are not compatible with the incompatible with the system. memory controller: DIMM x and DIMM y Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. The following DIMMs are The specified DIMM(s) are not compatible: DIMM x and incompatible with the system.
Table 1-7. System Messages (continued) Message Causes Corrective Actions Warning: The current memory configuration is not optimal. Dell recommends a population of 2, 4, 8, or 12 DIMMs. DIMMs should be populated sequentially starting in slot 1. System has detected a legal but nonoptimal population of DIMMs (for example, 1 DIMM, 6 DIMMs, 4 DIMMs in slots 1, 2, 5, and 6, etc.). The system will run with all memory accessible but will experience suboptimal performance.
About Your System
Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field. In many fields, you can also type the appropriate value.
Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2. System Setup Program Options Option Description System Time Resets the time on the system's internal clock.
Table 2-2. 38 System Setup Program Options (continued) Option Description SATA Port X Displays type and capacity of SATA drive attached to Port X on the system board. Boot Sequence Determines the order in which the system searches for boot devices during system startup. Available options can include the diskette drive, CD drive, hard drives, and network. NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.
CPU Information Screens Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-3. CPU Information Screen Option Description 64-bit Technology Specifies if the installed processor(s) support Intel 64-bit extensions. Core Speed Displays the clock speed of the processor(s). Bus Speed Displays the bus speed of the processor(s). Logical Processor (Enabled default) Displays when the processors support HyperThreading.
Integrated Devices Screen Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-4. Integrated Devices Screen Options Option Description Integrated SAS Controller Enables or disables the integrated SAS controller. This option appears only if a SAS (Enabled default) controller is installed. Integrated RAID Controller (Enabled default) Enables or disables the integrated RAID controller.
Serial Communication Screen Table 2-5 lists the options and descriptions for the information fields that appear on the Serial Communication screen. Table 2-5. Serial Communication Screen Options Option Description Serial Communication (Off default) Options are On with Console Redirection via COM2, and Off. Failsafe Baud Rate (57600 default) Displays the failsafe baud rate used for console redirection when the baud rate cannot be negotiated automatically with the remote terminal.
Table 2-6. System Security Screen Options (continued) Option Description Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start-up. To lock the system password, assign a setup password in the Setup Password option and then change the Password Status option to Locked. In this state, you cannot change the system password using the System Password option and cannot be disabled at system start-up by pressing .
System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your system. If your data requires more security, use additional forms of protection, such as data encryption programs. NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting.
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, an error message appears. To erase a character when entering your password, press or the left-arrow key. NOTE: To escape from the field without assigning a system password, press to move to another field, or press at any time prior to completing step 5. 4 Press . 5 To confirm your password, type it a second time and press .
Deleting or Changing an Existing System Password 1 When prompted, press to disable the existing system password. If you are asked to enter your setup password, contact your network administrator. 2 Enter the System Setup program by pressing during POST. 3 Select the System Security screen field to verify that the Password Status option is set to Unlocked. 4 When prompted, type the system password. 5 Confirm that Not Enabled is displayed for the System Password option.
If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens—with the following exception: If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password (however, you cannot disable or change an existing system password). NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes.
Entering the BMC Setup Module 1 Turn on or restart your system. 2 Press when prompted after POST. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. BMC Setup Module Options For information about the BMC Setup Module options and how to configure the emergency management port (EMP), see the BMC User’s Guide.
Using the System Setup Program
Installing System Components This section describes how to install the following system components: • Hot-plug hard drives • Power supplies • Cooling fans • Expansion cards • Tape, optical, and diskette drives • System battery • System memory • RAC card • Microprocessors • SAS backplane board • SAS controller daughter card • Control panel assembly • System board • Power distribution board Recommended Tools You may need the following items to perform the procedures in this section
Opening and Closing the System The system is enclosed by an optional bezel and cover. To upgrade or troubleshoot the system, remove the bezel and cover to access the drives and internal system components. Removing the Bezel Removing the Rack Bezel 1 Unlock the keylock at the left end of the bezel. See Figure 3-1. 2 While grasping the bezel, press the release latch on the left edge of the bezel, adjacent to the keylock. 3 Rotate the left end of the bezel away from the front panel.
Removing the Tower Bezel 1 Unlock the keylock at the right side of the bezel. See Figure 3-2. 2 While grasping the bezel, push the release latch on top of bezel to the left. 3 Rotate the top of the bezel away from the front panel. 4 Unhook the bottom of the bezel and pull the bezel away from the system. See Figure 3-2. Figure 3-2.
Removing the Peripheral Bay Panel (Tower Only) NOTE: The peripheral bay panel can be removed only from inside the bezel. 1 With the bezel removed from the system, place the bezel face-down on a flat working surface. 2 Locate the release tabs inside the bezel at the bottom of the peripheral bay panel and press in on the tabs and push forward to slide the panel outward from the bezel. See Figure 3-3. 3 Remove the panel from the front side of the bezel. 4 Reinstall the bezel on the system.
Installing the Bezel 1 Insert the hooks on the end of the bezel into the bezel slots on the right (or bottom) side of the system front plate. See Figure 3-1 for rack systems or Figure 3-2 for tower systems. 2 Rotate the other end of the bezel toward the front panel and press the bezel onto the panel to engage the latch. 3 Lock the bezel. Opening the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-4. Installing and Removing the System Cover 1 2 3 4 1 latch release lock 4 cover latch 2 system cover 3 chassis hooks Hot-Plug Hard Drives Figure 3-5 shows how the SAS/SATA hot-plug drive bays are numbered in the rack-mount orientation. NOTE: For the tower orientation, drive bays 8 and 9 are reversed.
Figure 3-5. Hard-Drive Bay Numbers (Rack) 1 2 1 1x2 flex bay hard drives 2 1x8 backplane hard drives Before You Begin Hard drives are supplied in special hot-pluggable drive carriers that fit in the hard-drive bays. Depending on your configuration, you received one of the following two drive carrier types: • SATA drive carrier — Usable only with a SATA hard drive. • SATAu drive carrier — Usable with either a SAS hard drive or a SATA hard drive with a universal interposer card.
NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive failure. When you format a high-capacity hard drive, allow enough time for the formatting to be completed. Long format times for these drives are normal. A 9-GB hard drive, for example, can take up to 2.5 hours to format. Removing a Drive Blank NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed.
3 Install the hot-plug hard drive. a Open the handle on the hard-drive carrier. Figure 3-6. Installing a Hot-Plug Hard Drive 1 2 1 drive carrier release handle 2 drive carrier b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 Replace the front bezel, if it was removed in step 1.
Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier 1 If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card: a Viewing the hard drive carrier from the rear, locate the release lever on the left end of the interposer card. b Push the lever away from the carrier rail to release the left end of the card. c Rotate the left end away from the hard drive to release the connector.
Figure 3-7. Installing a SAS Hard Drive Into a Drive Carrier 2 1 3 1 screws (4) 2 SATAu drive carrier 3 SAS hard drive Installing a SATA Hard Drive Into a SATA Drive Carrier NOTE: SATA hard drives that connect directly to the SAS backplane must be installed in SATA drive carriers (labeled "SATA"). Only SATA hard drives with interposer cards can be installed in SATAu drive carriers. 1 Insert the SATA hard drive into the hard-drive carrier with the connector end of the drive at the rear.
Figure 3-8. Installing a SATA Hard Drive Into a SATA Drive Carrier 2 1 3 1 screws (4) 2 SATA drive carrier 3 SATA hard drive Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier NOTE: When you install a SATA hard drive into a SATAu drive carrier, you must install an interposer card onto the back of the hard drive. The SATAu drive carrier is labeled "SATAu" and also has marks indicating the SAS and SATA mounting screws.
4 Attach the interposer card to the rear of the SATA hard drive: a Angle the top of the interposer card into the inside top carrier rail so that the tabs on the interposer card bracket attach to the slots on the inside of the carrier rail. See Figure 3-9. b Rotate the bottom end of the card toward the hard drive to seat the connector. See Figure 3-9. c Push the bottom end of the card to the hard drive until the latch on the card bracket clicks into place. Figure 3-9.
Power Supplies Your system supports one or two power supplies rated at an output of 930 W. If only one power supply is installed, it must be installed in the left power supply bay (1). If two power supplies are installed, the second power supply serves as a redundant, hot-plug power source. NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay in a non-redundant configuration.
Figure 3-10. Installing and Removing a Power Supply 3 1 2 4 5 6 1 power supply 2 handle 3 tab 4 power supply blank 5 screw 6 locking tab Installing a Power Supply 1 If you are adding a second power supply, remove the power supply blank. See "Removing the Power Supply Blank" on page 64. 2 Holding the handle in the open position, slide the new power supply into the chassis until the release lever contacts the system chassis. See Figure 3-10.
Removing the Power Supply Blank Using a Phillips screwdriver, remove the screw on the left side of the blank, rotate the blank slightly to clear the bay, and remove from the chassis. See Figure 3-10. NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply.
Figure 3-11. Cooling Fans 3 2 4 5 1 6 1 expansion-card fan (FAN1) 2 processor fan (FAN2) 3 processor fan (FAN3) 4 memory module fan (FAN4) 5 memory module fan (FAN5) 6 memory module fan (FAN6) Removing and Installing a Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-12. Installing and Removing a Fan From the Fan Brackets 1 2 3 4 1 fan 4 fan connector on system board 2 release latch (2) 3 center fan bracket Removing or Installing the Cooling Shroud Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
4 Remove the fan from the bracket by squeezing the release handles on top of the fan and pulling the fan out of the bracket. See Figure 3-13. NOTICE: Do not remove more than one fan from the system at a time and do not operate the system with any fan removed for an extended period of time. Overheating can occur resulting in a system shutdown and loss of data. 5 Replace the fan. 6 Rotate the fan bracket toward the shroud and slightly squeeze the side tabs so that the tabs enter the latch slots.
Expansion Cards Your system provides six full-length expansion card slots configured as follows: • Slot 1 and 2 are 64-bit, 133-MHz (3.3-V) PCI-X expansion slots. These slots will accommodate 133-MHz, 100-MHz, 66-Hz, and 33-MHz PCI cards and PCI-X cards. • Slot 3 is a x8 lane-width PCIe expansion slot. • Slots 4, 5, and 6 are x4 lane-width PCIe expansion slots. Figure 3-14 shows the relative locations of these expansion-card slots Figure 3-14.
Figure 3-15. Installing and Removing Expansion Cards 3 2 1 1 card-edge guide 2 expansion card 3 expansion-card retainer 4 Remove the filler bracket on the slot you will be using. NOTE: Keep this bracket if you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain Federal Communications Commission (FCC) certification of the system.
Removing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 53.
Figure 3-16. Installing and Removing the Half-Height Tape Backup Unit or Optical Drive 1 2 3 5 4 1 IDE or SCSI ribbon cable 2 power cable 4 half-height tape backup unit or optical drive 5 peripheral bay 3 release latch Installing an Internal SCSI Tape Backup Unit This subsection describes how to configure and install an internal SCSI tape backup unit in the peripheral bay.
4 Unpack the tape drive (and controller card, if applicable) and configure the tape drive according to the documentation that came with the tape drive, based on the following guidelines: a Each device attached to a SCSI host adapter must have a unique SCSI ID number. (Narrow SCSI devices use IDs 0 to 7; wide SCSI devices use IDs from 0 to 15). Set the drive’s SCSI ID to avoid conflicts with other devices on the SCSI bus. For the default SCSI ID setting, see the documentation provided with the drive.
Optical Drive Removing an Optical Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Remove the front bezel, if attached.
5 Disconnect the cables from the SAS controller daughter card on the expansion-bay bracket and pull the cables out of the way of the center fans. 6 Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 65. 7 Remove the center fan bracket. See "Removing the Center Fan Bracket" on page 81. 8 If the mounting screws are not attached to the drive, install them now.
Figure 3-17.
Installing the Diskette Drive Into the Drive Carrier Place the diskette drive into the drive carrier with the connectors toward the back, align the screw holes, and secure with the three Phillips screws. See Figure 3-18. Figure 3-18.
5 To remove the diskette drive filler plate, pull the retention spring slightly away from the filler plate, then lift the filler plate from the carrier. 6 Install the diskette drive carrier into the system: a Align the slots on the bottom of the diskette drive carrier with the drive bay tabs on top of the peripheral bay and lower the carrier unto the tabs. b Push the carrier toward the system front plate until the plastic latch on the carrier locks into position.
5 Remove the system battery. NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. a Support the battery connector by pressing down firmly on the positive side of the connector. See Figure 3-19. b While supporting the battery connector, push the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector. Figure 3-19.
Cooling Shroud The cooling shroud produces and directs airflow over the system memory modules with an attached hotplug fan. The fan need not be removed prior to removing the shroud. Removing the Cooling Shroud CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Figure 3-20.
Installing the Cooling Shroud To install the cooling shroud, align the rails on the right side of the shroud with the tracks on the right chassis wall and then slowly lower the shroud straight down into the system until the fan connector engages and the latches snap into place. See Figure 3-20. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
Removing the Back Fan Bracket CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Remove the front bezel, if attached.
Each channel consists of three DIMM sockets: • Channel 0 contains DIMM_1, DIMM_5, and DIMM_9. • Channel 1 contains DIMM _2, DIMM_6, and DIMM_10. • Channel 2 contains DIMM_3, DIMM_7, and DIMM_11. • Channel 3 contains DIMM _4, DIMM _8, and DIMM_12. The first DIMM socket of each channel has white release tabs. Figure 3-21.
General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following guidelines when configuring your system memory. • Use only qualified FBDs. FBDs can be either single-ranked or dual-ranked. FBDs marked with a 1R are single-ranked and modules marked with a 2R are dual-ranked. • A minimum of two identical FBDs must installed. • DIMM sockets must be populated by lowest number first.
Table 3-1. Memory Sparing Configurations (continued) DIMMs Size/Type Total Memory Available Spare 12 256-MB single-rank 3 GB 2 GB 1 GB 512-MB single-rank 6 GB 4 GB 2 GB 1-GB single-rank 12 GB 8 GB 4 GB 2-GB single-rank 24 GB 16 GB 8 GB 2-GB dual-rank 24 GB 20 GB 4 GB 4-GB dual-rank 48 GB 40 GB 8 GB Memory Mirroring Support The system supports memory mirroring if eight or twelve identical memory modules are installed in the system.
Figure 3-22. Installing and Removing a Memory Module 1 4 3 2 1 memory module 4 memory module socket ejectors (2) 2 alignment key 3 socket 6 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
13 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through step 12 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets. 14 Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on page 135. Removing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-23. Installing a RAC Card 1 2 3 8 7 4 6 5 1 notch in card edge 2 back standoff 3 NIC connector cutout 4 RAC card 5 RAC connector 2 6 RAC connector 1 7 expansion-bay bracket 8 standoffs with card-edge clips (2) 5 Angle the RAC card so that its NIC connector inserts through the back-panel RAC card opening. See Figure 3-23.
7 Attach the ribbon cables to the RAC card connectors and to the RAC connectors on the system board (see Figure 6-2): NOTICE: Be careful when attaching cables to the system board that you do not damage the surrounding system board components. Be particularly careful that you do not push or bend the system capacitors near the connectors. a Connect one cable to connector 1 on the RAC card and to RAC_CONN1 on the system board.
NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink and be removed from the socket. It is recommended that you remove the heat sink while the processor is still warm. NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.
7 Wait 30 seconds for the heat sink to loosen from the processor. 8 Open the other heat sink retention lever. 9 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the heat sink off of the processor. 10 Lift the heat sink off of the processor and set the heat sink aside. 11 Pull the socket-release lever 90 degrees upward until the processor is released from the socket.
16 Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when you turn it on. When placing the processor in the socket, be careful not to bend the pins in the socket. a If the release lever on the processor socket is not positioned all the way up, move it to that position.
1x8 SAS Backplane Board Removing the 1x8 SAS Backplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Remove the front bezel, if attached. See "Removing the Bezel" on page 50.
9 Replace the front bezel, if removed. 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals. Optional 1x2 Flex Bay Drive Bracket Removing the 1x2 Flex Bay Drive Bracket CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Figure 3-26. Installing and Removing the Flex Bay Drive Bracket 1 2 3 4 7 5 6 1 peripheral bay release latch 2 SAS connector (SAS_B_IN) 3 SAS connector (SAS_B_OUT) 4 power connector 5 1x2 flex bay drive bracket 6 slot key 7 flex bay Installing the 1x2 Flex Bay Drive Bracket CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
6 Connect the SAS cables to the flex bay bracket backplane: a Connect the SAS cable from the SAS_B connector on the 1x8 backplane board to the SAS_B_OUT connector on the flex bay backplane board. See Figure 6-3 for the location of the SAS_B connector on the 1x8 backplane board. b Connect the SAS cable from the SAS RAID controller daughter card to the SAS_B_IN connector on the flex bay backplane board.
Figure 3-27. Replacing a SAS RAID Controller Daughter Card Battery 2 3 1 7 6 3 5 4 1 SAS RAID controller daughter card 2 RAID battery cable 3 connector release tab 4 routing hole for RAID battery cable 5 expansion-bay bracket 6 battery bay 7 RAID battery Removing the SAS Controller Daughter Card The following procedure applies to either a SAS controller or a SAS RAID controller daughter card. A SAS RAID controller daughter card is illustrated in Figure 3-28.
3 Continue to hold the guide rails outward as you pull the SAS controller daughter card upward from the rails. If you need to replace the SAS daughter card battery, see "Replacing the SAS RAID Controller Daughter Card Battery" on page 96. Figure 3-28.
Installing the SAS Controller Daughter Card The following procedure applies to either a SAS controller or a SAS RAID controller daughter card. 1 Hold the daughter card by its edges and align the card with the slide rails on the expansion-bay bracket. See Figure 3-28. NOTE: When pushing the SAS controller daughter card into the socket connector, push only on the card edges and not on the DIMM or any part of the DIMM socket on the daughter card.
Figure 3-29.
Cabling the SAS RAID Controller For a system with the optional SAS RAID controller daughter card installed, you can configure your system to use the 1x8 SAS backplane only or the 1x8 SAS backplane with the optional 1x2 SAS backplane installed. Cabling for each configuration is discussed in the following subsections. See your SAS RAID controller documentation for details on the different RAID levels supported for your configuration and the drive requirements for specific RAID types.
Figure 3-30.
1x8 Plus 1x2 Drive Configuration If the optional 1x2 SAS backplane is installed in the flex bay, make the following cable connections: • Connect SAS_0 on the SAS controller daughter card to connector SAS_A on the 1x8 SAS backplane board. See Figure 3-31. • Connect SAS_1 on the SAS controller daughter card to SAS_B_IN on the 1x2 SAS backplane board. See Figure 3-31. • Connect SAS_B_OUT on the 1x2 SAS backplane board to connector SAS_B on the 1x8 SAS backplane board. See Figure 3-31.
Figure 3-31.
Configuring the Boot Drive By default, the system boots from drive 0 on the 1x8 SAS backplane. The order of boot devices is specified in the System Setup program. See "Using the System Setup Program" on page 35. Control Panel Assembly (Service-Only Procedure) Removing the Control Panel Assembly The following procedure applies to either a rack or tower system. Figure 3-32 illustrates a control panel assembly in the rack orientation.
Figure 3-32. Removing the Control Panel Assembly 5 4 3 2 6 1 8 7 1 display module screws (2) 2 display module 3 display module cable 4 control panel board 5 control panel cable 6 screws (3) 7 system chassis 8 display module label Installing the Control Panel Assembly The following procedure applies to either a rack or tower system. Figure 3-32 illustrates a control panel assembly in the rack orientation.
5 Connect the control panel interface cable to the control panel board. See Figure 3-32. 6 Close the system. See "Closing the System" on page 53. 7 If applicable, reinstall the top panel on your tower system: a Place the top panel on top of the system and offset slightly so that the panel can engage the chassis hooks. b Slide the panel forward to closed position. c Install the retaining screw to the top back of the system.
12 If a RAC card is present in the system, disconnect the RAC cables from the system board. Leave the RAC card attached to the expansion-bay bracket. Squeeze the metal tabs on the ends of the RAC cable connector and gently work the connector out of the socket. 13 Remove the expansion-bay bracket: a Pull inward on the latch on the left side of the bracket along the system chassis wall.
Figure 3-33. Removing the System Board 2 3 1 1 retention pin 2 system board 3 chassis hooks Installing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Unpack the new system board. 2 Install the system board.
3 Reinstall the CPU processor(s). See "Replacing a Processor" on page 89. 4 Reinstall the memory modules. See "Installing Memory Modules" on page 85. 5 Reconnect all cables to the connectors on the front edge of the system board. 6 Reinstall the TOE key, if applicable. See Figure 6-2. 7 Reinstall the expansion-bay bracket: a Align the expansion-bay bracket with the tabs on the system board and the chassis wall and then carefully push the bracket into the tabs.
CAUTION: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. 1 Turn off power to the system and disconnect the power cable from the power source. 2 Detach all cables from the rear of the system. 3 If the system is a tower system, place it on its side on top of a work surface. 4 Open the system. See "Opening the System" on page 53.
Figure 3-34. Removing the Power Distribution Board 1 2 2 1 power distribution board 2 screws (5) Installing the Power Distribution Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Unpack the new power distribution board.
8 Reconnect all cables from the system board to the SAS backplane board, the control panel, and any tape or hard drives in the peripheral or flex bays. 9 Close the system. See "Closing the System" on page 53. 10 Reinsert the power supplies. See "Installing a Power Supply" on page 63. 11 Reconnect the system to the peripherals and electrical outlet, and turn on the system.
Installing System Components
Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 116. Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.
Troubleshooting the Video Subsystem Problem • Monitor is not working properly. • Video memory is faulty. Action 1 Check the system and power connections to the monitor. 2 Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector.
Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. If the mouse is damaged, continue to the next step. 3 Swap the faulty mouse with a working mouse.
Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable. See "Getting Help" on page 147. 3 Turn off the system and the serial device, and swap the device with a comparable device.
Troubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. 2 Check the appropriate indicator on the NIC connector. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC's documentation.
4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Closing the System" on page 53. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start properly, see "Getting Help" on page 147. 7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 68. 8 Run the appropriate online diagnostic test.
Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery. Action 1 Re-enter the time and date through the System Setup program.
NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate. The system is in the redundant mode when two power supplies are installed. Remove and install only one power supply at a time in a system that is powered on. Operating the system for extended periods of time with only one power supply installed and without a power supply blank installed can cause the system to overheat.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" on page 135. 2 Open the system. See "Opening the System" on page 53.
4 Remove the bezel. See "Removing the Bezel" on page 50. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 53. 7 Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 79. NOTICE: Never remove the memory cooling shroud without first powering down the system. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
13 Perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. b Open the system. See "Opening the System" on page 53. c Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 79. d Perform step d through step h in step 12 for each memory module installed. If the problem persists, see "Getting Help" on page 147. Troubleshooting a Diskette Drive Problem • Error message indicates a diskette drive problem.
16 Run the appropriate online diagnostic test to see whether the diskette drive works correctly. If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty. Continue to the next step. If the tests fail, see "Getting Help" on page 147. 17 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 18 Open the system. See "Opening the System" on page 53.
9 Close the system. See "Closing the System" on page 53. 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 147.
13 If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions. 14 If you cannot resolve the problem, see "Getting Help" on page 147 for information on obtaining technical assistance. Troubleshooting a Hard Drive Problem • Device driver error. • One or more hard drives not recognized by the system. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
7 If you have the non-RAID SAS controller daughter card, remove the hard drive and swap its drive bay location with another hard drive that is functioning properly. If the problem is resolved, reinstall the hard drive in the original bay. See "Installing a Hot-Plug Hard Drive" on page 56. If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the hard-drive carrier. See "Getting Help" on page 147.
3 Restart the system and press the applicable key sequence to enter the configuration utility program: • for a SAS controller • for a SAS RAID controller See the controller's documentation for information about configuration settings. 4 Check the configuration settings, make any necessary corrections, and restart the system. If the problem is not resolved, continue to the next step. 5 Remove the bezel. See "Removing the Bezel" on page 50.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. 2 Open or remove the bezel. See "Removing the Bezel" on page 50.
Troubleshooting the Microprocessors Problem • Error message indicates a processor problem. • Front-panel status LCD indicates a problem with the processors or system board. • A heat sink is not installed for each processor. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
16 Replace processor 1 with processor 2 or with a processor of the same capacity. See "Replacing a Processor" on page 89. 17 Close the system. See "Closing the System" on page 53. 18 Run the appropriate online diagnostic test. If the tests complete successfully, replace processor 1. See "Getting Help" on page 147.
Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program). 1 As the system boots, press during POST.
Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device. You can set the following options: • Non-Interactive Tests Only — When checked, runs only tests that require no user intervention. • Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option. • Show Ending Timestamp — When checked, time stamps the test log. • Test Iterations — Selects the number of times the test is run.
Running the System Diagnostics
Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper PWRD_EN Setting Description (default) The password feature is enabled. The password feature is disabled. NVRAM_CLR (default) The configuration settings in NVRAM are retained at system boot. The configuration settings in NVRAM are cleared at next system boot.
System Board Connectors CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. See Figure 6-2 and Table 6-2 for the location and description of the system board connectors. Figure 6-2.
Table 6-2.
Figure 6-3.
Figure 6-4. 1x2 SAS Backplane Connectors 1 2 3 1 power connector 2 SAS_B_IN connector 3 SAS_B_OUT connector Disabling a Forgotten Password The password jumper on the system board enables the system password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
10 Close the system. See "Closing the System" on page 53. 11 Reconnect the system to the electrical outlet, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed. However, before you assign a new system and/or setup password, you must install the jumper plug. NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system disables the new password(s) the next time it boots.
Jumpers and Connectors
Getting Help Technical Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "Troubleshooting Your System." 2 Run the system diagnostics and record any information provided. 3 Make a copy of the Diagnostics Checklist, and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures. For more information, see "Online Services" on page 147.
www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) • Electronic Quote Service apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.
Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.
Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer.
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Peripherals: Expansion cards: Are you connected to a network? Yes No Network, version, and network card: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file.
Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (support) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participating countries.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Brunei Technical Support (Penang, Malaysia) 604 633 4966 Country Code: 673 Customer Care (Penang, Malaysia) 604 633 4888 Transaction Sales (Penang, Malaysia) 604 633 4955 Canada (North York, Ontario) Online Order Status: www.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Greece Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support for XPS portable computers only 1850 200 722 City Code: 1 Technical Support for all other Dell computers 1850 543 543 U.K. Technical Support (dial within U.K.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Norway (Lysaker) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Singapore (Singapore) Website: support.ap.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: ap_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp City Code: 1344 E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
cm — Centimeter(s). DIN — Deutsche Industrie Norm. cmos — Complementary metal-oxide semiconductor. directory — Directories help keep related files organized on a disk in a hierarchical, “inverted tree” structure. Each disk has a “root” directory. Additional directories that branch off the root directory are called subdirectories. Subdirectories may contain additional directories branching off them.
expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file storage. The Microsoft® Windows® operating systems can optionally use a FAT file system structure. FBD — Fully buffered DIMM.
KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. MAC address — Media Access Control address. Your system’s unique hardware number on a network. KBps — Kilobyte(s) per second. mAh — Milliampere-hour(s). key combination — A command requiring you to press multiple keys at the same time (for example, ). Mb — Megabit(s); 1,048,576 bits. kg — Kilogram(s); 1000 grams. MB — Megabyte(s); 1,048,576 bytes.
NTFS — The NT File System option in the Windows 2000 operating system. NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a block of data. partition — You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives.
SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM — Synchronous dynamic random-access memory. striping — Disk striping writes data across three or more disks in an array, but only uses a portion of the space on each disk. The amount of space used by a "stripe" is the same on each disk used.
UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable. UPS — Uninterruptible power supply. A battery-powered unit that automatically supplies power to your system in the event of an electrical failure. USB — Universal Serial Bus.
Glossary
Index A C D alert messages, 33 cabling the SAS backplanes, 99 damaged systems troubleshooting, 121 CD drive troubleshooting, 127 Dell contacting, 152 B checking equipment, 116 baseboard management controller closing the system, 53 diagnostics checklist, 151 testing options, 136 when to use, 135 asset tag, 38 battery, 77 SAS RAID controller daughter card, 96 system, 77 troubleshooting the RAID card battery, 130 troubleshooting the system battery, 122 configuring boot drive, 105 memory, 84 conn
Index E H error messages, 35 LCD, 18 systems management, 26 hard drive indicator codes, 14 installing, 56 installing SAS in a SATAu drive carrier, 58 installing SATA in a SATA drive carrier, 59 installing SATA in a SATAu drive carrier, 60 removing, 56 removing from a drive carrier, 58 troubleshooting, 129 expansion cards installing, 68 removing, 70 troubleshooting, 131 expansion slots, 68 expansion-bay bracket installing, 110 removing, 108 external devices connecting, 16 F fan bracket back, 82 ce
K N keyboard troubleshooting, 117 NICs indicators, 18 troubleshooting, 120 L LCD panel configuring, 38 memory branches, 82 channels, 82 installation guidelines, 84 installing, 85 mirroring, 85 removing DIMMs, 87 socket arrangement, 83 sparing, 84 troubleshooting, 124 messages alert, 33 error, 35 hard-drive indicator codes, 14 status LCD, 18 system, 26 warning, 33 microprocessor replacing, 89 troubleshooting, 133 mirroring memory, 85 mouse troubleshooting, 118 power indicator, 17 NMI button, 12 power
Index removing (continued) hard drive from a drive carrier, 58 hard drives, 56 memory, 87 optical drive, 73 peripheral bay panel (tower), 52 power distribution board, 110 power supply, 62 power supply blank, 64 processor, 89 rack bezel, 50 SAS backplane board (1x8), 93 SAS controller daughter card, 97 system board, 107 tape backup unit, 70 tower bezel, 51 S safety, 115 SAS backplane (1x2) cabling, 99 installing, 95 removing, 94 SAS backplane (1x8) cabling, 99 connectors, 142 installing, 93 removing,
troubleshooting (continued) NIC, 120 power supplies, 122 SAS RAID controller daughter card, 130 serial I/O device, 119 start-up routine, 115 system battery, 122 system cooling, 123 tape drive, 128 USB device, 119 video, 117 wet system, 120 U USB device troubleshooting, 119 V video troubleshooting, 117 W warning messages, 33 warranty, 10 wet system troubleshooting, 120 Index 181
Index 182 Index
