OptiPlex 7000 Small Form Factor Service Manual Regulatory Model: D17S Regulatory Type: D17S001 March 2022 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 6 Safety instructions.............................................................................................................................................................. 6 Before working inside your computer....................................................................................................................... 6 Safety precautions....................
Installing the SD-card reader....................................................................................................................................39 Coin-cell battery................................................................................................................................................................ 40 Removing the coin-cell battery................................................................................................................................
Chapter 3: Drivers and downloads............................................................................................... 79 Chapter 4: BIOS setup.................................................................................................................80 Entering BIOS setup program........................................................................................................................................ 80 Navigation keys..............................................................
1 Working inside your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3. Disconnect your computer and all attached devices from their electrical outlets. 4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer. CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 5.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure. Perform the following steps to prevent ESD damage: ● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage.
ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list (continued) Component Screw type Quantity System board #6-32 5 Screw image Customer Replaceable Units (CRU) and Field Replaceable Units (FRU) list Table 2. CRU/FRU list OptiPlex 7000 Small Form Factor CRU component FRU component Side cover Front bezel Intrusion switch 2.5-inch hard drive 3.5-inch hard drive Optical drive Hard-drive and optical-drive bracket Hard-drive and optical-drive supporting bracket M.
Table 2. CRU/FRU list (continued) OptiPlex 7000 Small Form Factor CRU component FRU component SD-card reader Optional I/O module (PS2/Serial) Coin-cell battery System fan Speaker VR heat-sink Power button Power supply unit Processor System board Major components of OptiPlex 7000 Small Form Factor The following image shows the major components of OptiPlex 7000 Small Form Factor.
Removing and installing components 13
1. 3. 5. 7. 9. 11. 13. 15. Side cover Power button Memory module M.2 Solid-state drive Chassis SD-card reader Expansion card Optical drive 2. 4. 6. 8. 10. 12. 14. 16. Hard-drive assembly Hard-drive and optical-drive bracket WLAN card System board Front bezel Power supply unit Heat-sink and fan assembly Processor NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased.
Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicates the location of the side cover and provide a visual representation of the installation procedure. Steps 1. Align the tabs on the side cover with the slots on the chassis. 2. Slide the side cover towards the front of the computer until you hear the release latch click. Next steps 1.
Steps 1. Gently pry and release the front-bezel tabs sequentially from the top. 2. Rotate the front bezel outwards, away from the chassis, and remove the front bezel. Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicates the location of the front bezel and provide a visual representation of the installation procedure.
Steps 1. Align and insert the front-bezel tabs with the slots on the chassis. 2. Rotate the front bezel towards the chassis and snap it into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Intrusion switch Removing the intrusion switch Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.
Steps 1. Disconnect the intrusion-switch cable from the connector on the system board. 2. Slide the intrusion switch and lift it away from the computer. Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the intrusion switch and provide a visual representation of the installation procedure.
Steps 1. Slide the intrusion switch into the slot on the chassis. 2. Insert the connector from intrusion switch cable into the connector on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Hard drive Removing the 2.5-inch hard drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel.
About this task The following images indicate the location of the 2.5-inch hard drive and provide a visual representation of the removal procedure.
Steps 1. Disconnect the hard-drive data and power cables from the connectors on the 2.5-inch hard drive. 2. Press the tab on the hard-drive carrier and lift the hard-drive carrier to release the hard-drive carrier from the chassis. NOTE: The hard-drive's power and data cables can only connected from the bottom side of the caddy. Make a note of the orientation of the hard drive to avoid errors during installation. 3.
Removing and installing components
Steps 1. Align the slots on the 2.5-inch hard drive with the mounting points on the hard-drive carrier. 2. Pry the hard-drive carrier to align the mounting points on the hard-drive carrier with the slots on the 2.5-inch hard drive. 3. Snap the 2.5-inch hard drive onto the hard-drive carrier. 4. Align the tabs on the hard-drive carrier with the slots on the chassis and snap the hard-drive carrier onto the disk-drive cage. NOTE: Use the arrows seen on the caddy as guides to identify the tabs on the tray. 5.
Steps 1. Disconnect the hard-drive data and power cables from the connectors on the 3.5-inch hard drive. 2. Press the tab on the hard-drive carrier and lift the hard-drive carrier. 3. Slide the hard-drive carrier away from the chassis and lift hard-drive carrier out of the disk-drive cage. 4. Pry the hard-drive carrier to release the mounting points on the carrier from the slots on the 3.5-inch hard drive. 5. Lift the 3.5-inch hard drive off the hard-drive carrier.
Installing the 3.5-inch hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the 3.5-inch hard drive and provide a visual representation of the installation procedure.
Steps 1. Align the mounting points on the carrier with the slots on the hard drive. 2. Snap the 3.5-inch hard-drive onto the hard-drive carrier. 3. Align the tabs on the hard-drive carrier with the slots on the chassis and snap the hard-drive carrier onto the disk-drive cage. NOTE: Use the arrows seen on the caddy as guides to identify the tabs on the tray. 4. Connect the hard-drive data and power cables to the connectors on the hard drive. Next steps 1. Install the front bezel. 2. Install the side cover.
About this task The following images indicate the location of the hard-drive and optical-drive bracket and provide a visual representation of the removal procedure. Steps 1. Remove the hard-drive power and data cables that are routed via the locking mechanism. 2. Remove the cables from the routing points on the bracket. 3. Move the lock handle from the locking mechanism towards the left to unlock the bracket and detach it from the chassis. 4. Hold the lock handle to lift the bracket. 5.
About this task The following image indicates the location of the hard-drive and optical-drive bracket and provides a visual representation of the installation procedure. Steps 1. Connect the power and SATA cables to the optical drive while holding the bracket upside down. 2. Hold the bracket upright and align the mounting points with the ones on the chassis. 3. Push the bracket until the assembly is secured onto the chassis. 4.
Optical drive Removing the optical drive Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer. Remove the side cover. Remove the front bezel. Remove the 2.5-inch hard-drive. Remove the 3.5-inch hard-drive. Remove the hard-drive and optical-drive bracket. About this task The following images show the slim optical-drive and provide a visual representation of the removal procedure.
Steps 1. Press the tab on the optical drive to release the optical drive from the hard-drive and optical drive bracket.
2. Slide the optical drive out of the hard-drive and optical drive bracket. Installing the optical-drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images show the optical-drive and provide a visual representation of the installation procedure.
Steps Slide the optical drive into the hard-drive and optical-drive bracket until it snaps into place.
Next steps 1. 2. 3. 4. 5. 6. Install the hard-drive and optical-drive bracket. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer. Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer. Remove the side cover. Remove the front bezel. Remove the 2.5-inch hard-drive. Remove the 3.
Installing the M.2 2230 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the M.2 2230 solid-state drive and provide a visual representation of the installation procedure. Steps 1. Align the notch on the 2230 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the 2230 solid-state drive into the M.
3. 4. 5. 6. Remove Remove Remove Remove the the the the front bezel. 2.5-inch hard-drive. 3.5-inch hard-drive. hard-drive and optical-drive bracket. About this task The following images indicate the location of the M.2 2280 solid-state drive and provide a visual representation of the removal procedure. Steps 1. Remove the (M2x3) screw that secures the 2280 solid-state drive to the system board. 2. Slide and lift the 2280 solid-state drive from the M.2 card slot on the system board. Installing the M.
Steps 1. Align the notch on the 2290 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the 2280 solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x3) that secures the 2280 solid-state drive to the system board. Next steps 1. 2. 3. 4. 5. 6. Install the hard-drive and optical-drive bracket. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive. Install the front bezel. Install the side cover.
6. Remove the hard-drive and optical-drive bracket. About this task The following images indicate the location of the hard-drive and optical-drive supporting bracket and provide a visual representation of the removal procedure. Steps 1. Remove the two (#6-32) screws that secures the bracket to the chassis. 2. Push the bracket to free it from the front side of the chassis. 3. Lift and remove the bracket from the system.
Steps 1. Align and place the bracket on the slot on the chassis. 2. Replace the two (#6-32) screws that secures the bracket to the chassis. Next steps 1. 2. 3. 4. 5. 6. Install the hard-drive and optical-drive bracket. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer. SD-card reader Removing the SD-card reader Prerequisites 1. 2. 3. 4. 5. 6.
About this task The following images indicate the location of the SD-card reader and provide a visual representation of the removal procedure. Steps 1. Remove the power-supply cables from the routing guides on the SD-card reader bracket. 2. Remove the two screws (M3x5) that secure the SD-card bracket to the system board and the chassis. 3. Disconnect the SD-card reader from the connector on the system board. 4. Lift and remove the SD-card reader from the system.
Steps 1. Place and align the screw holes on the SD-card reader to the screw holes on the chassis. 2. Connect the SD-card reader to the connector on the system board. 3. Replace the two screws (M3x5) that secure the SD-card bracket to the system board and the chassis. 4. Route the power-supply cables through the routing guides on the SD-card reader bracket. Next steps 1. 2. 3. 4. 5. 6. Install the hard-drive and optical-drive cage. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive.
Steps 1. Push the coin-cell battery-release lever on the coin-cell battery socket to release the coin-cell battery out of the socket. 2. Remove the coin-cell battery. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.
Steps Insert the coin-cell battery into the socket with the positive side (+) label facing up and snap the battery in the socket. Next steps 1. 2. 3. 4. 5. Install the hard-drive and optical-drive bracket. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive. Install the side cover. Follow the procedure in after working inside your computer. Power button Removing the power button Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer.
Steps 1. Disconnect the power-button cable from the connector on the system board. 2. Press the release tabs on the power-button head and push the power button through the slot on the chassis. 3. Remove the power button and its cable from the from the slot on the chassis. Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Insert the power button and its cable into the slot on the chassis. 2. Press the power button until it is seated on the slot on the chassis. 3. Connect the power-button cable to the connector on the system board. Next steps 1. 2. 3. 4. 5. 6. Install the hard-drive and optical-drive cage. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer.
6. Remove the hard-drive and optical-drive cage. About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3) that secures the wireless card to the system board. 2. Slide and lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card at an angle from the wireless-card slot.
Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 3. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2. Slide and place the wireless-card bracket on the wireless card. 3. Align the notch on the wireless card with the tab on the wireless-card slot. 4.
WLAN antenna Removing the internal WLAN antenna Prerequisites 1. 2. 3. 4. 5. 6. 7. Follow the procedure in before working inside your computer. Remove the side cover. Remove the front bezel. Remove the 2.5-inch hard-drive. Remove the 3.5-inch hard-drive. Remove the hard-drive and optical-drive cage. Remove the WLAN card. About this task The following images indicate the location of the internal WLAN antenna and provide a visual representation of the removal procedure. Steps 1.
About this task The following image indicates the location of the WLAN antenna and provides a visual representation of the installation procedure. Steps 1. Route the WLAN antenna cables through the routing guides on the chassis. 2. Place and align the screw holes on the WLAN antenna with the screw holes on the chassis 3. Replace the two (M2x3) screws to secure the WLAN antenna to the chassis. Next steps 1. 2. 3. 4. 5. 6. 7. Install the hard-drive and optical-drive cage. Install the WLAN card.
5. Remove the 3.5-inch hard-drive. 6. Remove the hard-drive and optical-drive cage. 7. Remove the WLAN card. About this task The following images indicate the location of the external WLAN antennas and provide a visual representation of the removal procedure. Steps 1. Remove the nut and washer from the two antenna heads. 2. Gently pry and remove the antenna heads from the chassis. 3. Remove the antenna cables from routing point on the system board. 4. Lift and remove the antenna-module from the system.
Installing the external WLAN antenna Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the WLAN antennas and provide a visual representation of the installation procedure. Steps 1. Push and remove the antenna cover from the chassis using a screwdriver. NOTE: This step is only applicable when the system is being upgraded to have an external WLAN antenna. 2.
7. Follow the procedure in after working inside your computer. Memory Removing the memory Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer. Remove the side cover. Remove the 2.5-inch hard-drive. Remove the 3.5-inch hard-drive. Remove the hard-drive and optical-drive cage. About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure. Steps 1.
About this task The following images indicate the location of the memory and provide a visual representation of the installation procedure. Steps 1. Ensure that the securing clips are in an open position. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Press down on the memory module until the memory module snaps into position and the securing clip locks in place. CAUTION: To prevent damage to the memory module, hold the memory module by the edges.
NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. Steps 1. Disconnect the processor-fan cable from the connector on the system board. 2. Loosen the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3.
Steps 1. Place the processor fan and heat-sink assembly on the system board and align the captive screws to the screw holes on the system board. 2. Tighten the four captive screws that secure the heat stink to the system board. 3. Connect the processor-fan cable to the system board. Next steps 1. 2. 3. 4. Install the hard-drive and optical-drive bracket. Install the front bezel. Install the side cover. Follow the procedure in after working inside your computer.
CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. 2. Remove the side cover. About this task The following image indicates the location of the voltage-regulator heat sink and provide a visual representation of the removal procedure. Steps 1. Loosen the four captive screws that secure the voltage-regulator heat sink to the system board. 2.
Steps 1. Place the voltage-regulator heat sink on the system board. 2. Align the captive screws on the voltage-regulator heat sink to the screw holes on the system board. 3. Tighten the four captive screws that secure the voltage-regulator heat stink to the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Processor Removing the processor Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer.
Steps 1. Press the release lever down and then push it away from the processor to release it from the securing tab. 2. Extend the release lever completely and open the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket. 3. Gently lift the processor from the processor socket.
Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. 2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket. NOTE: Ensure that the processor-cover notch is positioned underneath the alignment post. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket.
Steps 1. Using the tab, lift and open the PCIe door. 2. Push and hold the securing tab on the graphics-card slot and lift the graphics card from the PCIe x16 card slot. 3. Lift the graphics card off the system board. Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the graphics card with the PCIe x16 card slot on the system board. 2. Using the alignment post on the PCIe slot, connect the card in the connector and press down firmly. Ensure that the card is firmly seated. 3. Close the PCIe door. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Optional I/O modules (PS2/Serial) Removing optional PS2 module Prerequisites 1. Follow the procedure in before working inside your computer. 2.
3. Remove the front bezel. 4. Remove the heat-sink and fan assembly. About this task The following images indicate the location of the optional PS2 module and provides a visual representation of the removal procedure. Steps 1. Lift the pull tab and open the expansion-card door.
2. Disconnect the PS2 module cable from the connector on the system board. 3. Remove the PS2 module from the computer. Installing optional PS2 module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the optional PS2 module and provide a visual representation of the installation procedure.
Steps 1. Insert the optional PS2 module into its slot on the chassis. 2. Connect the PS2 cable to the connector on the system board. 3. Close the expansion-card door, and press until it clicks into place. Next steps 1. Install the heat-sink and fan assembly. 2. Install the side cover.
3. Follow the procedure in after working inside your computer. Optional I/O modules (VGA/HDMI/DP/USB Type-C) Removing optional I/O module Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the side cover. Remove the front bezel. Remove the heat-sink and fan assembly. About this task The following images indicate the location of the optional I/O module and provides a visual representation of the removal procedure.
About this task The following images indicate the location of the optional I/O module and provide a visual representation of the installation procedure. Steps 1. Using a screwdriver, remove the bracket covering the I/O module slot. NOTE: This step is only for systems that are being upgraded with the I/O module for the first time. 2. Connect the I/O-module cable to the connector on the system board. 3. Insert the optional I/O module into its slot on the chassis. 4.
2. 3. 4. 5. 6. Remove Remove Remove Remove Remove the the the the the side cover. front bezel. 2.5-inch hard-drive. 3.5-inch hard-drive. hard-drive and optical-drive bracket. About this task The following image indicates the location of the chassis fan and provide a visual representation of the removal procedure. Steps 1. Disconnect the chassis fan cable from the connector on the system board. 2. Gently pull the rubber grommets to release the fan from the chassis. 3. Remove the fan off the chassis.
Steps 1. Insert the rubber grommets on the chassis. 2. Align the slots on the fan with the rubber grommets on the chassis. 3. Route the rubber grommets through the slots on the fan and pull the rubber grommets until the fan snaps into position. 4. Connect the fan cable to the connector on the system board. Next steps 1. 2. 3. 4. 5. 6. Install the hard-drive and optical-drive bracket. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive. Install the front bezel. Install the side cover.
Steps 1. Disconnect the speaker cable from the connector on the system board. 2. Unroute the speaker cable from the routing guides on the chassis. 3. Press the tab and slide the speaker along with the cable from the slot on the chassis.
Installing the speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure. Steps 1. Press and slide the speaker in the slot on the chassis until it snaps into place. 2. Route the speaker cable through the routing guide on the chassis. 3.
About this task The following images indicate the location of the power-supply unit and provide a visual representation of the removal procedure. Steps 1. Disconnect the power-supply cables from the connectors on the system board. 2. Remove the power-supply cables from the routing guides on the chassis. 3. Remove the three screws (M6-32) that secure the power-supply unit to the chassis. 4. Slide and lift the power-supply unit off the chassis.
Steps 1. Place and align the screw holes on the power-supply unit to the screw holes on the chassis. 2. Replace the three (M6-32) screws to secure the power-supply unit to the chassis. 3. Route the power-supply cables through the routing guides on the chassis. 4. Connect the power-supply cables to the connectors on the system board. Next steps 1. 2. 3. 4. 5. 6. Install the hard-drive and optical-drive cage. Install the 3.5-inch hard-drive. Install the 2.5-inch hard-drive. Install the front bezel.
System board System board callouts - 7000 Small Form Factor The following image indicates the slots and connectors on your system board. 1. 2. 3. 4. Intrusion switch cable Processor-power cables Processor fan connector UDIMM slots From the left (a>b>c>d): DIMM 3 DIMM 1 DIMM 4 DIMM 2 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. Coin-cell battery socket Power-button cable SD-card reader slot M.2 WLAN slot Hard-drive data cable (SATA 0) M.2 2230 solid-state drive slot M.
19. M.2 2230/2280 solid-state drive slot 20. Processor socket 21. I/O cable Removing the system board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Follow the procedure in before working inside your computer. Remove the side cover. Remove the front bezel. Remove the 2.5-inch hard-drive. Remove the 3.5-inch hard-drive. Remove the hard-drive and optical-drive cage. Remove the expansion card. Remove the solid-state drive. Remove the WLAN card. Remove the heat-sink and fan assembly.
Removing and installing components
Steps 1. Remove the screw (6-32) that secures the front I/O bracket to the chassis. 2. Rotate and remove the front I/O-bracket from the chassis 3. Disconnect all the cables that are connected to the system board. 4. Remove the four screws (#6-32) that secure the system board to the chassis. 5. Free the system board from the back I/O panel by sliding it towards the right and lift the system board out of the chassis.
Removing and installing components
Removing and installing components 77
Steps 1. Align and lower the system board into the system until the stand-off points at the back of the system board align with those on the chassis. 2. Replace the four (#6-32) screws to secure the system board to the chassis. 3. Route and connect all the cables that you disconnected from the system board. 4. Place and align the front I/O-bracket with I/O slot on the chassis. 5. Replace the screw (#6-32) that secures the front I/O-bracket to the chassis. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347.
4 BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ● SATA Hard Drive (if available) ● Diagnostics The boot sequence screen also displays the option to access the System Setup screen.
Table 5. System setup options—System information menu (continued) General-System Information Processor L2 Cache Displays the Processor L2 Cache size. Processor L3 Cache Displays the Processor L2 Cache size. HT Capable Displays whether the processor is HyperThreading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. Device Information SATA-0 Displays the SATA device information of the computer. SATA-1 Displays the SATA device information of the computer. M.
Table 6. System setup options—System Configuration menu (continued) System Configuration Rear USB Configuration Enable or disable the rear USB ports. Audio Enable or disable the integrated audio controller. Miscellaneous Devices Enable or disable various onboard devices. Table 7. System setup options—Video menu Video Multi-Display Enable or disable multiple displays. Primary Display Set or change the primary display. Table 8.
Table 9. System setup options—Secure Boot menu (continued) Secure Boot Expert Key Management Enable or disable Expert Key Management. Custom Mode Key Management Select the custom values for expert key management. Table 10. System setup options—Intel Software Guard Extensions menu Intel Software Guard Extensions Intel SGX Enable Enable or disable Intel Software Guard Extensions. Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size.
Table 11. System setup options—Virtualization Support menu Virtualization Support Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I/O. Table 12.
Table 16. BIOS Overview Page (continued) Options Description ● Signed Firmware Update - This helps to verify that only Dell Signed and released BIOS can be installed on the computer. Processor The Processor field provides information related to the CPU on the computer: ● Processor Type - This field mentions the CPU model and generation information. ● Maximum Clock Speed - This field mentions the maximum clock speed that the CPU is capable of reaching.
Table 16. BIOS Overview Page (continued) Options Description ● Bluetooth Device - This field mentions the type of Bluetooth device available for use on the computer. ● LOM MAC Address - This field provides the unique MAC address for the computer. Boot Configuration This section provides Boot Configuration related details and settings. Table 17.
Integrated Devices This section provides Integrated Devices details and settings. Table 18. Integrated Devices Options Description Date/Time Date This section allows the user to change the date which takes effect immediately. The format used is MM/DD/YYYY. Time This section allows the user to change the time which takes effect immediately. The format used is HH/MM/SS in 24 hour format. The user also has an option to switch between 12hours or 24-hours clock.
Table 18. Integrated Devices (continued) Options Description to clean or replace the dust filter based on the following time intervals: ● Disabled (selected by default) ● 15 days ● 30 days ● 60 days ● 90 days ● 120 days ● 150 days ● 180 days Storage This section provides storage details and settings. Table 19. Storage Options Description SATA Operation SATA Operation This section allows the user to select the operating mode of the integrated SATA hard drive controller.
Table 19. Storage (continued) Options Description ● Secure Digital (SD) Card (Enabled by default) ● Secure Digital (SD) Card Read-Only Mode Display This section provides display details and settings. Table 20. Display Options Description Multi-Display This section contains a toggle switch which allows the user to enable/disable Multi-Display. (disabled by default). This feature is only supported on Windows 7 and above.
Table 21. Connection (continued) Options Description Wireless Radio Control This section contains a toggle switch that allows the user to enable or disable a feature where the system will sense a connection to a wired network and disable the WLAN or WWAN connection (OFF by default). HTTP(s) Boot Feature HTTP(s) Boot Feature This section contains a toggle switch that allows the user to enable or disable HTTP(s) Boot capabilities (ON by default).
Table 22. Power (continued) Options Description ● Disabled ● Enabled in S5 only ● Enabled in S4 and S5 (Selected by default) Intel Speed Shift Technology Intel Speed Shift Technology This section contains a toggle switch to allow the user to enable or disable Intel Speed Shift Technology support. This feature enables the operating system to select appropriate processor performance automatically (ON by default). Security This section provides security details and settings. Table 23.
Table 23. Security (continued) Options Description Chassis Intrusion This field controls the chassis intrusion feature ● Disabled - Will not report intrusions during POST ● Enabled - Will report intrusions during POST ● On-silent - Detects intrusions but does not display any detected intrusions during POST (Selected by default) Clear Intrusion Warning This section contains a toggle switch to enable/disable warnings on intrusion (OFF by default).
Table 24. Passwords Options Description Admin Password This field allows the user to set, change, or delete the administrator password. System Password This field allows the user to set, change, or delete the system password. Internal HDD-0 Password This field allows the user to set, change, or delete the HDD-0's password. NVMe SSD0 This field allows the user to set, change, or delete the NVMe SSD-0's password.
Table 25. Update Recovery Options Description UEFI capsule Firmware Updates Enable UEFI Capsule Firmware Updates This field contains a toggle switch which allows the user to enable or disable BIOS updates through UEFI capsule update packages (ON by default).
Table 26. System Management (continued) Options Description Wake on LAN Wake on LAN This field allows the user to select if and how the system should boot when connected to LAN. The options here are as follows: ● Disabled - The system will not boot with any special LAN signals (selected by default). ● LAN only - Allows the system to be powered on by a special LAN signal from a network computer. ● WLAN only - Allows the system to power on by special WLAN signals.
Table 28. Virtualization Options Description Intel Virtualization Technology Enable Intel Virtualization Technology(VT) This field contains a toggle switch to enable or disable Virtualization to run Virtual machine monitor(VMM) (enabled by default). VT for Direct I/O Enable Intel VT for Direct I/O This field allows the user to enable or disable the system from being able to perform VT for Direct I/O (enabled by default). Performance This section provides Performance settings. Table 29.
Table 29. Performance (continued) Options Description Enable Dynamic Tuning: Machine Learning This field allows the user to configure the OS' capability to enhance dynamic power tuning capabilities based on detected workloads (disabled by default) System Logs This section contains BIOS, Thermal and Power event logs. Table 30. System Logs Options Description BIOS Event Log Clear BIOS Event log This field contains a toggle switch to Keep or Clear BIOS Event logs.
Updating the BIOS using the USB drive in Windows About this task CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https:// www.dell.
Steps 1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer. 2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys then press Enter. The flash BIOS menu is displayed. 3. Click Flash from file. 4. Select external USB device. 5. Select the file and double-click the flash target file, and then click Submit. 6. Click Update BIOS. The computer restarts to flash the BIOS. 7.
Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. About this task To enter the System Setup, press F12 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select System Security and press Enter.
5 Troubleshooting Dell SupportAssist Pre-boot System Performance Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally.
Diagnostic LED behavior Table 32. Diagnostic LED behavior Blinking pattern Amber White Problem description 1 2 Unrecoverable SPI Flash Failure 2 1 CPU failure Suggested resolution ● ● 2 2 2 3 System board failure (included ● BIOS corruption or ROM ● error) No memory/RAM detected ● ● Run the Dell Support Assist/Dell Diagnostics tool. If problem persists, replace the system board. Flash latest BIOS version If problem persists, replace the system board.
Table 32. Diagnostic LED behavior (continued) Blinking pattern Amber 3 White Problem description 7 Intel ME (Management Engine) Error Suggested resolution ● If problem persists, replace the system board. ● Timeout waiting on ME to reply to HECI message If problem persists, replace the system board.
Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options. WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 33. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
