Users Guide

Government or Education Customers, or Individual Home Consumers who purchased
through an Employee Purchase Program:
Technical Support 1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for
Individual Consumers)
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the first year of all limited warranties: During the first year of all limited warranties,
we will repair any Dell-branded hardware products returned to us that prove to be
defective in materials or workmanship. If we are not able to repair the product, we will
replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to
include with your return. You must return the products to us in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the risk if the
product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an
address in Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you
and inform you of service alternatives that are available to you on a fee basis
.
NOTE:Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary or personal information, removable media, such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential,
proprietary or personal information; lost or corrupted data; or damaged or lost
removable media.
During the remaining years following the first year of all limited warranties : We will
replace any defective part with new or refurbished parts, if we agree that it needs to be