User Guide
13
Troubleshooting
First time Internet access causing
error message
Suggested Solutions
Download the driver from an Internet connected computer
and copy the driver over USB flash drive, and run the setup.
Incompatible Display Driver
Insucient system resources
exist to complete the requested
service
This message will appear if the primary graphics card drivers
installed are not WDDM compatible. Windows 7 onwards is
not designed to operate without WDDM drivers.
Download and install the latest graphics drivers for your
primary graphics card.
Laptop failed to wake up from
Ethernet port
Laptop fail to power charge when
the dock is connected to your
computer.
Check the settings under BIOS Items to make sure laptop
supports wake-up-from-Ethernet port function.
This can occur when entering extend mode with low
system resources. The PC does not have enough memory
to start an extend display.
Close down any unused applications. The situation may
also be improved by rebooting the PC.
1. Make sure the dock is connected properly to its own
power adapter.
2. Make sure the LED of your dock is ON (White LED).
Disconnect and re-connect the dock cable to your
computer.
3. Make sure the notebook’s USB-C port accept power
charging.
4. Check with your notebook manufacturer to confirm
power charging compatibility with the dock.