User Manual

15 │ Troubleshooting
Troubleshooting
Problems Possible solutions
Keyboard is not
functioning
• Unplug the keyboard and plug it back in to the USB
port on your computer.
• Plug the keyboard to another USB port.
• Restart the system.
Keyboard lighting
is off
• Press the Alienhead button on the keyboard. Ensure
that the light is on on the keyboard.
• Unplug the keyboard and plug it back in to the USB
port on your computer.
• Plug the keyboard to another USB port.
• Restart the system.
You need more
information
in using the
Alienware Control
Center features
• Open the Alienware Control Center.
• Click on the Settings icon.
• Click on the About tab.
• Click Launch Help.
• Follow the instructions on the screen.
The gaming
keyboard is
not functioning
based on the
configuration
selected in the
Alienware Control
Center
• Ensure the Alienware Control Center is running on
your computer.
• Open the Alienware Control Center and ensure that
the configuration for your gaming keyboard is set
properly and saved.