User Manual

Troubleshooting the Dell Docking Station

WD15

Symptoms and solutions

NOTE: The Dell Docking Station WD15 only works with DisplayPort over USB-C or Thunderbolt

protocols and is not compatible with all USB-C ports.

Table 4. Symptoms and solutions

Symptoms Suggested solutions

No video on the monitors attached to the HDMI,

miniDP port, or the VGA port on the docking

station.

• Ensure that the computer is connected with

the docking station to disconnect and

reconnect to the docking station.

• Ensure that the:

– Video cable attached to the panel is tightly

secured to the video port in the docking

station

– Monitor’s display output setting is set to the

correct output.

• This may be due to the monitor(s) supporting

higher resolutions than docking station is able

to support. In the Intel Graphics Control Panel,

under General Settings, ensure that the

resolution is set to 1920 x 1200 or 1920 x 1080

at 59 Hz or 60 Hz for both the monitors.

• If only one monitor is shown, while the other is

not, go to the Intel Graphics Control Panel, and

under Multiple Displays, select the output for

the second monitor.

• If your monitor is connected to a docking

station, then the video output on your

computer may be disabled. Consult your

computer’s user manual or contact your

computer manufacturer for assistance on

enabling this feature.

The video on the attached monitor is distorted or

flickering.

• Make sure the video cable attached to the

monitor is tightly secured to the video port in

the docking station.

• When the monitor is distorted or flickering,

please reset your monitor to restore it to its

original settings. You can reset the monitor by

pressing the Menu button on the monitor itself,

and selecting Restore Factory Settings. Or

disconnect the monitor from your docking

station and power off and on to reset.