Installation Guide

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Limited Warranties and Return Policy 31
• If you are a Government, Education, or Healthcare Customer, or
an Individual Consumer who purchased through an employee
purchase program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care
representative or call 1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're
satisfied with your purchases. That's why we offer a "Total Satisfaction"
return policy for most products that you—the end-user customer—
purchase directly from Dell. Under this policy, you may return to Dell
products that you purchased directly from Dell for a credit or a refund
of the purchase price paid, less shipping and handling and applicable
restocking fees as follows:
• New Hardware Products and Accessories — All new hardware,
accessories, parts, and unopened software still in its sealed
package, excluding the products listed below, may be returned
within thirty days from the invoice date. To return applications
software or an operating system that has been installed by Dell,
you must return the entire computer. A different return policy
applies to nondefective products purchased through Dell's
Software and Peripherals division by customers of our Small and
Medium Business divisions. Those products may be returned
within thirty days from the invoice date, but a fifteen percent
(15%) restocking fee will be deducted from any refund or credit.
The "Total Satisfaction" Return Policy and Software and
Peripherals division return policy are not available for Dell |
EMC storage products, EMC-branded products, or enterprise
software.
• Reconditioned or Refurbished Dell-Branded Hardware
Products and Parts — All reconditioned or refurbished Dell-
branded server and storage products may be returned within
thirty days from the invoice date. All other reconditioned or
refurbished Dell-branded hardware products and parts may be
returned within fourteen days of the invoice date.