User's Guide

Fill out the Diagnostics Checklist as you complete these checks.
General Program Problems
Fill out the Diagnostics Checklist as you complete these checks.
A program crashes
A program stops responding
A solid blue screen appears
Check the network cable connector — Ensure that the network cable connector is firmly
connected to the connector on the computer and the network wall jack.
Check the network lights on the network connector — Green indicates that the network
connection is active. If the status light is not green, try replacing the network cable. Amber
indicates that the network adapter driver is loaded and the adapter is detecting activity.
Restart the computer — Try to log on to the network again.
Contact your network administrator — Verify that your network settings are correct and that
the network is functioning.
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
See the software documentation — Many software manufacturers maintain websites with
information that may help you solve the problem. Ensure that you properly installed and
configured the program. Reinstall the program if necessary.
End the program
1. Simultaneously press <Ctrl><Shift><Esc>.
2. Click the Applications tab, and then select the program that is no longer responding.
3. Click End Task.
Turn the computer off — If the computer does not respond to a keystroke or a proper
shutdown, press the power button until the computer turns off. Press the power button again to
restart the computer.
Windows XP
The computer restarts.
Windows 2000
The solid blue screen appears because you were not able to perform a proper Windows
shutdown. ScanDisk automatically runs during the start-up process. Follow the instructions on
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