Warranty

Canada). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and
any other storage device(s) in the product(s). You are responsible for removing any
confidential, proprietary or personal information and removable media such as SIM cards,
floppy disks, DVDs/CDs or PC Cards regardless of whether a technician is also providing
in-home or on-site assistance. We are not responsible for any of your confidential,
proprietary or personal information; lost or corrupted data; data or voice charges incurred
as a result of failing to remove all SIM cards; or damaged or lost removable media. When
returning parts to Dell, please only include the product components requested by the phone
technician.
Important information about In-Home Warranty Service After Remote Diagnosis:
If the Dell Limited Hardware Warranty for your product includes in-home warranty service, then
if Dell determines that your issue is covered under this limited hardware warranty and the
technician cannot correct your problem over the phone or, if applicable, by dispatching a part or
replacement product to you, then Dell may dispatch a service technician to your location within
the United States (including Puerto Rico, but excluding the other U.S. possessions and
territories) or in Canada (in respect of systems registered in Canada). Please tell the technician
the full address of your system's location. Both the performance of service and service response
times depend upon the time of day your call is received by Dell, the service alternative you
purchased, parts availability, geographical restrictions, weather conditions and the terms of this
limited hardware warranty. An adult must be present at all times during the service technician's
visit. You must grant the service technician full access to the system and (at no cost to Dell) have
working space, electricity and a local telephone line. If these requirements are lacking, Dell is
not obligated to provide service. In addition, Dell is not obligated to provide service if you fail to
provide an environment that is conducive to computer repair, including for example, if you insist
on service to be provided at varying locations, if you fail to properly restrain a pet, if you
threaten our technician either verbally or physically, or if your location or the general area where
the system is located is dangerous, infested with insects, rodents, pests, biohazards, human or
animal excrement and/or chemicals as reasonably determined to be unsafe by our technician. If
you or your authorized representative is not at the location when the service technician arrives,
the service technician will not be able to service your system and you may be charged an
additional amount for a follow-up service call.
If the telephone technician determines that your system needs a replacement part, you authorize
the on-site technician to act as your service agent to handle the delivery and return of the
warranty parts necessary to render on-site repairs. You may incur a charge if you fail to allow the
on-site technician to return nonworking/unused units/warranty parts to Dell.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the
service agreement. Please refer to that contract for details on how to obtain service.