Warranty

When you contact us regarding certain products, such as smartphones or tablet products, we may
offer to ship you a replacement product prior to receiving your original product back. In such
instance, we may require a valid credit card number at the time you request a replacement
product. We will not charge or invoice you for the replacement product as long as you return the
original product to us within 10 days of your receipt of the replacement product and we confirm
that your product issue is covered under this limited hardware warranty. If we do not receive
your original product within 10 days, we will charge your credit card or invoice you for the then-
current standard price for the product. If upon receipt of your original product, we determine that
your product issue is not covered under this limited hardware warranty, you will be given the
opportunity to return the replacement unit, at your sole expense, within 10 days from the date we
contact you regarding the lack of coverage for your issue or we will charge to your credit card or
invoice you the then-current standard price for the product. In addition, if you fail to pay Dell the
amounts due in connection with such an invoice, Dell may suspend your limited hardware
warranty support until the invoice amount is paid. A suspension of your limited hardware
warranty for failure to properly return a product or to pay an invoice will not toll the term of your
limited hardware warranty and the limited hardware warranty will still expire in accordance with
its original term.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). You are responsible for removing
any confidential, proprietary or personal information and removable media such as SIM
cards, floppy disks, DVDs/CDs or PC Cards regardless of whether a technician is also
providing in-home or on-site assistance. We are not responsible for any of your
confidential, proprietary or personal information; lost or corrupted data; data or voice
charges incurred as a result of failing to remove all SIM cards; or damaged or lost
removable media. Please, only include the product components requested by the phone
technician.
Important information about part dispatches by Dell:
For some issues, Dell may dispatch a new or refurbished part for you to replace a defective part,
if we agree that the defective part needs to be replaced. You must return the defective part to
Dell. When you contact us, we may offer to ship you a replacement part prior to receiving your
original part back. In such instances, we may require a valid credit card number at the time you
request a replacement part. We will not charge or invoice you for the replacement part as long as
you return the original part to us within 10 days of your receipt of the replacement part. Failure
to timely return the defective part to Dell in accordance with the written instructions provided
with the replacement part may result in the suspension of your limited hardware warranty
support or a charge to your credit card or invoice in the amount of the then-current standard Dell
price for that part. A suspension of your limited hardware warranty for failure to properly return
a part will not toll the term of your limited hardware warranty and the limited hardware warranty
will still expire in accordance with its original term.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto
Rico and U.S. possessions and territories) or in Canada (in respect of systems registered in