Dell OptiPlex 7020 Small Form Factor Owner's Manual Regulatory Model: D07S Regulatory Type: D07S001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Working on Your Computer................................................................................5 Before Working Inside Your Computer................................................................................................ 5 Turning Off Your Computer..................................................................................................................6 After Working Inside Your Computer......................................................................................
Removing the Heat Sink Assembly..................................................................................................... 27 Installing the Heat Sink Assembly.......................................................................................................28 Removing the Processor.....................................................................................................................29 Installing the Processor.......................................................................
Working on Your Computer 1 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that shipped with your computer. • A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.
To avoid damaging your computer, perform the following steps before you begin working inside the computer. 1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched. 2. Turn off your computer (see Turning Off Your Computer). CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 3. Disconnect all network cables from the computer. 4.
After Working Inside Your Computer After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your computer. 1. Replace the cover. CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 2. Connect any telephone or network cables to your computer. 3. Connect your computer and all attached devices to their electrical outlets. 4. Turn on your computer. 5.
Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe System Overview The figure below displays the inside view of the Small Form Factor after the base cover has been removed. The call outs show the names and the layout of the components inside the computer.
5. processor fan 6. drive cage 7. optical drive 8. power switch 9. input/output (I/O) Panel 1. memory module 2. speaker 3. front bezel 4.
Removing the Cover 1. Follow the procedures in Before Working Inside Your Computer. 2. Pull-up the cover-release latch and lift the cover. Lift the cover upward to a 45–degree angle and remove it from the computer. Installing the Cover 1. Place the cover on the chassis. 2. Press down on the cover till it clicks into place. 3. Follow the procedures in After Working Inside Your Computer. Removing the Front Bezel 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover.
4. Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis. Then, lift the chassis and remove the front bezel from the computer. Installing the Front Bezel 1. Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front. 2. Push the bezel toward the computer to engage the front bezel retention clips until they click into place. 3. Install the cover. 4.
3. 12 Rotate the release tab on the card-retention latch upward.
4. Pull the release lever away from the expansion card until you release the securing tab from the dent in the card. Then, ease the card up and out of its connector and remove it from the computer. Installing The Expansion Card 1. Insert the expansion card into the connector on the system board and press down to secure it in place. 2. Install the cover 3. Follow the procedures in After Working Inside Your Computer. Removing the Wireless Local Area Network (WLAN) Card 1.
4. Pull the antenna puck from the computer. 5. Press the blue tab and lift the latch outwards. Lift and remove the WLAN card from the connector on the system board. Installing the WLAN Card 1. Place the WLAN card on the connector and press down. 2. Press the latch to secure the WLAN card. 3. Place the antenna puck on the connector and tighten the screws that secure it to the computer. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer.
Removing the Optical Drive 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Disconnect the data and power cables from the back of the optical drive. 4. Lift the tab and slide the optical drive out to remove it from the computer. 5. Flex the optical-drive bracket and then lift the optical drive from the bracket 6. Repeat steps 3 to 5 to remove the second optical drive (if available). Installing the Optical Drive 1.
Removing the Drive Cage 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. cover b. front bezel c. optical drive 3. Disconnect the data and the power cables from the back of the hard drive. 4. Slide the blue drive-cage handle toward unlock position and lift the hard drive cage from the computer.
Installing the Drive Cage 1. Place the drive cage on the edge of the computer to allow access to the cable connectors on the hard drive. 2. Connect the data and power cables to the back of the hard drive. 3. Flip over the drive cage and insert it into the chassis. The drive cage tabs are secured by the slots in the chassis. 4. Slide the drive-cage handle toward the locked position. 5. Install the: a. front bezel b. optical drive c. cover 6.
5. Remove the screws that secure the mini hard drive to the hard-drive bracket and remove the hard drive from its bracket. NOTE: Perform step 5 only if you have a mini hard drive. Installing the Hard Drive 1. Tighten the screws to secure the mini hard drive (if available) to the hard-drive bracket. 2. Flex the hard-drive bracket and then insert the hard drive into the bracket. 3. Slide the hard-drive bracket into the drive cage. 4. Install the: a. drive cage b. optical drive c. cover 5.
3. Disconnect the speaker cable from the system board and release it from the securing tab inside the chassis. Press the speaker-securing tab, and slide the speaker towards the right of the computer to release it. Installing the Speaker 1. Place the speaker at the appropriate location on the chassis. 2. Press the speaker-securing tab and slide the speaker towards the left of the computer to secure it. 3.
Removing the Memory 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Press down on the memory retaining tabs on each side of the memory modules, and lift the memory modules out of the connectors on the system board. Installing the Memory 1. Align the notch on the memory-card with the tab in the system-board connector. 2. Press down on the memory module until the release tabs spring back to secure them in place. 3. Install the cover. 4.
3. Disconnect the system-fan cable from the system board. 4. Pry and remove the system fan away from the grommets securing it to the front of the computer. Then, press the grommets inward along the slots and pass through the chassis. Installing the System Fan 1. Place the system-fan in the chassis. 2. Pass the grommets through the chassis and slide outward along the groove to secure it in place. 3. Connect the system-fan cable to the system board. 4. Install: a. b. c. d. 5.
Removing the Power Switch 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. b. c. d. cover front bezel optical drive drive cage 3. Disconnect the power-switch cable from the system board. 4. Press the clips on both side of the power switch to release it from the chassis and remove the power switch along with its cable from the computer.
Installing the Power Switch 1. Slide the power switch in through the front of the computer. 2. Connect the power-switch cable to the system board. 3. Install the: a. b. c. d. 4. drive cage optical drive front bezel cover Follow the procedures in After Working Inside Your Computer. Removing the Input/Output (I/O) Panel 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. b. c. d. 3.
4. Remove the screw that secures the I/O panel to the chassis. Then, slide the I/O panel to release and remove it from the computer. Installing the Input/Output (I/O) Panel 1. Insert the I/O panel into the slot on the chassis front. 2. Slide the I/O panel to secure it to the chassis. 3. Tighten the screw to secure the I/O panel to the chassis. 4. Connect the I/O panel or FlyWire cable and audio cable to the system board. 5. Thread the I/O panel or FlyWire cable into the fan-shelter clip. 6.
3. Disconnect the 8-pin power cables from the system board. 4. Disconnect the 4–pin power cables from the system board. 5. Remove the screws that secure the power supply to the back of the computer.
6. Push in on the blue release tab and slide the power supply towards the front of the computer. 7. Lift the power supply out of the computer Installing the Power Supply 1. Place the power supply in the chassis and slide towards the back of the computer to secure it. 2. Tighten the screws securing the power supply to the back of the computer. 3. Connect the 4-pin and 8–pin power cables to the system board. 4. Thread the power cables into the chassis clips. 5. Install the: a. b. c. d. 6.
Removing the Coin-Cell Battery 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. cover b. front bezel c. drive cage 3. Press the release latch away from the battery to allow it to pop-up from the socket and then lift the coin-cell battery out of the computer. Installing the Coin-Cell Battery 1. Place the coin-cell battery into its slot on the system board. 2. Press the coin-cell battery downward until the release latch springs back into place and secures it. 3.
3. Using both hands, push away the two release handles while lifting the fan shroud upward and off the computer. 4. Disconnect the fan cable from the system board. Loosen the captive screws, lift the heat sink assembly and then remove it from the computer. Installing the Heat Sink Assembly 1. Place the heat-sink assembly into the chassis. 2. Tighten the captive screws to secure the heat-sink assembly to the system board. 3. Connect the fan cable to the system board. 4.
6. Follow the procedures in After Working Inside Your Computer. Removing the Processor 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the heat sink assembly. 4. Press the release lever down and then move it outward to release it from the retention hook. Lift the processor cover and remove the processor from the socket, and place it in antistatic bag. Installing the Processor 1. Insert the processor into the processor socket.
4. Slide the intrusion switch toward the bottom of the chassis and remove it from the computer. Installing the Intrusion Switch 1. Insert the intrusion-switch into the chassis rear and slide it outward to secure it. 2. Connect the intrusion-switch cable to the system board. 3. Install the: a. heat sink assembly b. cover 4. Follow the procedures in After Working Inside Your Computer. Removing the System Board 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a. b.
4. Turn the hex screw counter clockwise and remove from the system board. 5. Remove the screws that secure the system board to the computer and slide the system board towards the front of the computer. 6. Tilt the system board at 45–degrees, and then lift the system board out of the computer. Installing the System Board 1. Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis. 2.
5. Install the: a. b. c. d. e. f. g. h. i. 6. processor power supply heat-sink assembly expansion card(s) memory drive cage optical drive front bezel cover Follow the procedures in After Working Inside Your Computer. System Board Layout The following image displays the system board layout of the computer. 1. power connector 2. processor socket 3. system fan connector 4. memory connectors ( SODIMM sockets) 5. power switch connector 6. coin-cell battery 7. system power connector 8.
15. internal speaker connector 16. front panel audio connector 17. PCI Express x16 connector 18. PCI Express x4 connector 19.
System Setup 3 System Setup enables you to manage your computer hardware and specify BIOS‐level options.
Table 1. Navigation Keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only. Moves to the previous page till you view the main screen.
Option Description Advance Boot Options Enable Legacy Option ROMs - This option is enabled by default. Date/Time Allows you to set the date and time. The changes to the system date and time takes effect immediately. Table 3. System Configuration Option Description Integrated NIC Allows you to enable or disable the integrated network card. You can set the integrated NIC to: • • • • • Enable UEFI Network Stack (disable by default) Disabled Enabled Enabled w/PXE- This option is enabled by default.
Option Description If USB port is disabled, the operation system cannot see any device attached to this port. USB configuration: For Mini-Tower, Small Form Factor the options are: • • • • • Enable Boot Support Enable Front USB 2.0 Ports Enable USB 3.0 Ports Enable Rear—Left Dual USB 2.0 Ports Enable Rear —Right Dual USB 2.0 Ports (default value is enable) NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings.
Option Description Password Change Allows you to determine whether changes to the system and hard disk passwords are permitted when an administrator password is set. • TPM Security Allow Non-Admin Password Changes - This option is enabled by default. This option lets you control whether the Trusted Platform Module (TPM) in the system is enabled and visible to the operating system. TPM Security - This option is disabled by default.
NOTE: To enable secure boot, UEFI boot mode must be enabled and Enable Legacy Option ROMs must be disabled or turned off. Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom Mode option is disabled by default. The options are: • • • • PK KEK db dbx If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear.
Option Description • • Rapid Start Technology Disabled - Does not allow the TurboBoost driver to increase the performance state of the processor above the standard performance. Enabled - Allows the Intel TurboBoost driver to increase the performance of the CPU or graphics processor. Allows you to improve batter life by automatically putting the system into a low power status during after user specified amount of time.
Option Description USB Wake Support This option allows you to enable USB devices to wake the computer from standby. • Wake on LAN Enable USB Wake Support - This option is selected by default. This option allows the computer to power up from the off state when triggered by a special LAN signal. Wake-up from the Standby state is unaffected by this setting and must be enabled in the operating system. This feature only works when the computer is connected to AC power supply.
Option Description • Trusted Execution Enable Intel Virtualization Technology for Direct I/O - This option is enabled by default. This option specifies whether a Measured Virtual Machine Monitor (MVMM) can utilize the additional hardware capabilities provided by Intel Trusted Execution technology. The TPM virtualization technology, and Virtualization technology for direct I/O must be enabled to use this feature. • Trusted Execution - This option is disabled by default. Table 10.
Option Description NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop. Client IP Address Specifies the static IP address of the client. The default IP address is 255.255.255.255. NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop. Client SubnetMask Specifies the subnet mask of the client. The default setting is 255.255.255.255.
3. Enter the Service Tag or Express Service Code and click Submit. NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect My Product. Proceed with the instructions on screen. 4. If you are unable to locate or find the Service Tag, click the Product Category of your computer. 5. Choose the Product Type from the list. 6. Select your computer model and the Product Support page of your computer appears. 7.
NOTE: Your computer is shipped with the system and setup password feature disabled. Assigning a System Password and Setup Password You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only when Password Status is Unlocked. If the Password Status is Locked, you cannot change the System Password.
6. Press to save the changes and exit from the System Setup. The computer reboots. Disabling a System Password The system's software security features include a system password and a setup password. The password jumper disables any password(s) currently in use. NOTE: You can also use the following steps to disable a forgotten password. 1. Follow the procedures in Before Working on Your Computer. 2. Remove the cover. 3. Identify the PSWD jumper on the system board. 4.
Diagnostics 4 If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
Troubleshooting Your Computer 5 You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED. The diagnostic LED is only active and visible during the POST process. Once the operating system starts to load, it is no longer visible.
Amber LED State Description 3,5 memory modules are detected, but a memory configuration or compatibility error 3,6 possible system board resource and/or hardware failure 3,7 some other failure with messages on screen Beep Code The computer can emit a series of beeps during start-up if the display does not show errors or problems. These series of beeps, called beep codes, identify various problems.
Error Message Description Controller has failed The hard drive or the associated controller is defective. Data error The floppy or hard drive cannot read the data. For the Windows operating system, run the chkdsk utility to check the file structure of the floppy or hard drive. For any other operating system, run the appropriate corresponding utility. Decreasing available memory One or more memory modules may be faulty or improperly seated.
Error Message Description Memory allocation The software you are attempting to run is conflicting with the operating system, error another program, or a utility. Memory data line failure at address, read value expecting value A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. Memory double word logic failure at address, read value expecting value A memory module may be faulty or improperly seated.
Error Message Description Reset failed The disk re-set operation failed. Sector not found The operating system cannot locate a sector on the floppy or hard drive. Seek error The operating system cannot find a specific track on the floppy disk or hard drive. Shutdown failure A chip on the system board might be malfunctioning. Time-of-day clock The battery might be dead.
6 Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (Start icon) → Help and Support, and then select the option to view information about your computer. Table 15. Processor Feature Specification Processor type • Intel Core i3/i5/i7 series • Intel Dual Core series Total Cache Up to 8 MB cache depending on processor type Table 16.
Table 19. Network Feature Specification Integrated Intel I217LM Ethernet capable of 10/100/1000 Mb/s communication Table 20. System Information Feature Specification System chipset Intel 8 series Express chipset DMA Channels two 8237 DMA controllers with seven independently programmable channels Interrupt Levels Integrated I/O APIC capability with 24 interrupts BIOS Chip (NVRAM) 12 MB Table 21. Expansion Bus Feature Specification Bus Type PCIe gen2, gen3 (x16), USB 2.0, and USB 3.
Feature Small Form Factor Internally Accessible Specification one slim-optical drive bay 3.5-inch SATA drive bays 2.5-inch SATA drive bays Mini-Tower two two Small Form Factor one two Table 24.
Feature Specification Mini-Tower one 164-pin connector Small Form Factor one 64–pin connector PCI Express x16 data width (maximum) — 16 PCI Express lanes Mini-Tower, Small Form Factor one 164-pin connector Mini PCI Express data width (maximum) — one PCI Express lane and one USB interface Mini-Tower, Small Form Factor none Serial ATA: Mini-Tower four 7-pin connectors Small Form Factor three 7-pin connectors Memory: Mini-Tower, Small Form Factor four 240-pin connectors Internal USB: Mini-Tower
Table 26. Controls and Lights Feature Specification Front of the computer: Power button light White light — Solid white light indicates power-on state; blinking white light indicates sleep state of the computer. Drive activity light White light — Blinking white light indicates that the computer is reading data from or writing data to the hard drive. Back of the computer: Link integrity light on integrated network Green — a good 10 Mbps connection exists between the adapter network and the computer.
Table 28. Physical Dimension Physical Height Width Depth Weight Mini-Tower 36.00 cm (14.17 inches) 17.50 cm (6.89 inches) 41.70 cm (16.42 inches) 9.40 kg (20.72 lb) Small Form Factor 29.00 cm (11.42 inches) 9.30 cm (3.66 inches) 31.20 cm (12.28 inches) 6.00 kg (13.22 lb) Table 29.
Contacting Dell 7 NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to dell.com/contactdell. 2.
