Dell™ PowerEdge™ 860 Systems Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2006 Dell Inc. All rights reserved.
Contents 1 About Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . 9 . . . . . . . . . . . . . . . . . . 10 Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 11 Back-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . .
Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . . Baseboard Management Controller Configuration Entering the BMC Setup Module . BMC Setup Module Options . . . 3 40 41 41 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Recommended Tools . Opening and Closing the System . . . . . . . . . . . . . . . .
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 65 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Installing an Expansion Card . Removing an Expansion Card . Riser Card System Memory . . . . . . . . . . . . .
Troubleshooting a Serial I/O Device Troubleshooting a USB Device . . . Troubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 . . . . . . . . . . . . . . . . . . . . . . . . . 84 Responding to a Systems Management Software Alert Message Troubleshooting a Wet System. Troubleshooting a Damaged System. . . . . . . . . . . . . . . . . . . . . . . 85 Troubleshooting the System Battery .
6 Jumpers and Connectors . System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . 97 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 System Board Connectors Riser Card Connectors . . . . . . . . . . . . . . . . . . . . . . . . 101 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Disabling a Forgotten Password.
Contents
About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.
Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, connectors, and features on the system front panel behind the optional bezel. (To remove the bezel, press the latch at the left end of the bezel. See "Opening the System" on page 46.) Table 1-2 provides component descriptions. Figure 1-1.
Table 1-2. Front-Panel Components Item Component 1 Power-on indicator, power button Icon Description The power button turns system power off and on. NOTICE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off. If the power button is pressed for more than 4 seconds, the system power will turn off regardless of the current operating system state.
Table 1-2. Front-Panel Components (continued) Item Component 6 System status indicator Icon Description The blue system status indicator lights up during normal system operation. The amber system status indicator flashes when the system needs attention due to a system problem. 7 System identification button You can use the system identification buttons on the front and back panels to locate a particular system within a rack.
Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-2.
• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). See "Using the System Setup Program" on page 29 for information about enabling, disabling, and configuring I/O ports and connectors. NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-3.
Table 1-4. System Messages Message Causes Amount of available memory The OS Install Mode option in the limited to 256MB System Setup program is set to On. This limits the amount of available memory to 256 MB because some operating systems will not complete installation with more than 2 GB of system memory. Corrective Actions After the operating system is installed, enter the System Setup program and set the OS Install Mode option to Off. See your Hardware Owner’s Manual for details.
Table 1-4. System Messages (continued) Message Causes Corrective Actions Error: Incorrect memory configuration. Ensure memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B match identically in size, speed and rank. The installed memory modules are not matched pairs. See "Memory Module Installation Guidelines" on page 68. Error: Remote Access Controller initialization failure. Faulty or improperly installed RAC. Ensure that the RAC is properly installed.
Table 1-4. System Messages (continued) Message Causes Memory address line failure at address, read value expecting value Faulty or improperly installed memory Ensure that all memory modules are modules, or faulty system board. properly installed. See "Troubleshooting System Memory" on page 88. If the problem persists, see "Getting Help" on page 103.
Table 1-4. System Messages (continued) Message Causes Not a boot diskette The operating system is trying to boot Insert a diskette that has a bootable from a diskette that does not have a operating system. bootable operating system installed on it. PCI BIOS failed to install PCI device BIOS (Option ROM) checksum failure is detected during shadowing. Corrective Actions Ensure that all appropriate cables are securely connected to the expansion cards.
Table 1-4. System Messages (continued) Message Causes Corrective Actions Primary drive 0/1 failure Faulty drive. INT13 call failure from the drive. Ensure that the hard drive cables are properly connected. See "Troubleshooting a Hard Drive" on page 90. The operating system cannot read Requested sector not found from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective.
Table 1-4. System Messages (continued) Message Causes Corrective Actions The amount of system memory has changed. Faulty memory module. See "Troubleshooting System Memory" on page 88. If the problem persists, see "Getting Help" on page 103. Information only, if you have changed the memory configuration. Invalid memory configuration. See "Memory Module Installation Guidelines" on page 68. Faulty memory module. See "Troubleshooting System Memory" on page 88.
Table 1-4. System Messages (continued) Message Causes Corrective Actions Write fault Faulty diskette, diskette drive, hard drive. Replace the diskette. Ensure that the diskette drive and hard-drive cables are properly connected. See "Troubleshooting a USB Device" on page 83, "Troubleshooting a Hard Drive" on page 90, or "Troubleshooting a Hard Drive" on page 90 for the appropriate drive(s) installed in your system.
Table 1-5. Diagnostic Indicator Codes (continued) Code Causes Corrective Action Diskette drive or hard drive failure. Ensure that the diskette drive and hard-drive are properly connected. See "Installing a Hard Drive" on page 56 for information on the drives installed in your system. Possible USB failure. See "Troubleshooting a USB Device" on page 83. No memory modules detected. See "Troubleshooting System Memory" on page 88. System board failure. See "Getting Help" on page 103.
Table 1-5. Diagnostic Indicator Codes (continued) Code Causes A B C D Corrective Action The system is in a normal Information only. operating condition after POST. = yellow = green = off System Beep Codes If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem. NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue beep codes related to those peripherals.
Table 1-6. System Beep Codes (continued) Code Cause Corrective Action 1-2-2 DMA initialization failure See "Troubleshooting System Memory" on page 88.
Table 1-6. System Beep Codes (continued) Code Cause Corrective Action 4-2-1 No timer tick 4-2-2 Shutdown test failure Faulty system board. See "Getting Help" on page 103. 4-2-3 Gate A20 failure 4-2-4 Unexpected interrupt in protected mode See "Troubleshooting Expansion Cards" on page 91. 4-3-1 Improperly installed or faulty memory modules See "Troubleshooting System Memory" on page 88.
Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
About Your System
Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field. In many fields, you can also type the appropriate value. Exits the System Setup program and restarts the system if any changes were made. Displays the System Setup program's help file.
Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2. System Setup Program Options Option Description System Time Resets the time on the system's internal clock. System Date Resets the date on the system's internal calendar.
Table 2-2. System Setup Program Options (continued) Option Description Video Memory Displays the amount of video memory. This option does not have userselectable settings. System Memory Testing (Enabled default) Determines if memory is being tested during POST. OS Install Mode (Off default) Determines the maximum amount of memory available to the operating system. On sets the maximum memory to 256 MB. Off makes all of the system memory available to the operating system.
Table 2-2. System Setup Program Options (continued) Option Description Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Enable this option for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.
Table 2-3. CPU Information Screen (continued) Option Description 64-Bit Technology Specifies if the installed processor supports Intel® 64-bit extensions. Integrated Devices Screen Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-4. 34 Integrated Devices Screen Options Option Description IDE Controller (Auto default) Enables the integrated IDE controller.
Table 2-4. Integrated Devices Screen Options (continued) Option Description Serial Port (COM1 default) Serial Port options are COM1, COM3, BMC Serial, BMC NIC, COM1/BMC, and Off. If an optional remote access controller (RAC) is installed in the system, RAC is an additional option. Serial Port shares three usage models. For standard usage, Serial Port attempts to use COM1 first, and then COM3.
System Security Screen Table 2-6 lists the options and descriptions for the information fields that appear on the System Security screen. Table 2-6. System Security Screen Options Option Description System Password Displays the current status of your system's password security feature and allows you to assign and verify a new system password. NOTE: See "Using the System Password" on page 37 for instructions on assigning a system password and using or changing an existing system password.
Table 2-6. System Security Screen Options (continued) Option Description NMI Button This field enables/disables the NMI button on the front panel. NOTICE: Use the NMI button only if directed to do so by qualified support personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen. Sets the NMI feature On or Off. AC Power Recovery (Last default) Determines how the system reacts when power is restored to the system.
Assigning a System Password Before you assign a system password, enter the System Setup program and check the System Password option. When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown for the Password Status is Unlocked, you can change the system password. If the Password Status option is Locked, you cannot change the system password.
To disable the password security: 1 Turn on or reboot your system by pressing . 2 Type your password and press . When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing , type your password and press at the prompt. After you type the correct system password and press , your system operates as usual.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field. The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press or the left-arrow key. After you verify the password, the Setup Password setting changes to Enabled.
• Control of system functions including power on and off • Support is independent of the system’s power or operating state • Provides text console redirection for system setup, text-based utilities, and operating system consoles NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1. For additional information on using BMC, see the documentation for the BMC and systems management applications.
Using the System Setup Program
Installing System Components This section describes how to install the following system components: • Cooling shroud • System battery • Optical drive • Hard drives • Fan assembly • Optional PCI fan • Power supply • Expansion cards • Riser card • System memory • Processor • Control panel • System board Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • Wrist grounding strap • #2 Phillips screwdriver Insid
Figure 3-1. Inside the System 4 5 3 6 2 7 1 10 8 9 1 optical drive (optional) 2 PCI fan 3 riser card 4 PCI expansion card (optional) 5 processor and heat sink 6 memory modules (4) 7 power supply 8 processor fan module 9 hard drive 1 10 hard drive 0 The system board holds the system's control circuitry and other electronic components. The processor and memory are installed directly on the system board. Using a riser card, the system can accommodate two expansion cards.
Removing the Bezel 1 Unlock the bezel. See Figure 3-2. 2 Unlatch the left end of the bezel and rotate it away from the front panel. 3 Unhook the right end of the bezel and pull the bezel away from the system. Figure 3-2.
Opening the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
Closing the System 1 Ensure that you did not leave tools or parts inside the system. 2 Place the cover over the sides of the chassis, and slide the cover forward. 3 Tighten the thumbscrew at the back of the system to secure the cover. See Figure 3-3. 4 Replace the system in the rack, and reconnect the peripheral cables. 5 Reconnect the system to the electrical outlet, and turn on the system.
Figure 3-4. Installing and Removing the Cooling Shroud 1 3 2 1 tab 2 release latch 3 cooling shroud Installing the Cooling Shroud 1 Insert the tab on the side of the cooling shroud and the release latch into the fan assembly. See Figure 3-4. 2 Push the cooling shroud down until the release latch snaps into place, securing the shroud to the fan assembly. 3 Close the system. See "Closing the System" on page 47.
System Battery Replacing the System Battery CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Enter the System Setup program and, if possible, make a printed copy of the System Setup screens.
8 Reinstall the riser card. See "Installing the Riser Card" on page 67. 9 Install the cooling shroud. See "Installing the Cooling Shroud" on page 48. 10 Close the system. See "Closing the System" on page 47. 11 Enter the System Setup program to confirm that the battery operates properly. 12 From the main screen, select System Time to enter the correct time and date.
Figure 3-6. Removing and Installing the Optional Optical Drive 2 3 4 1 5 7 6 1 interposer board 2 captive fasteners (2) 3 interface cable 4 retaining pins (4) 5 mounting holes (4) 6 bracket release lever 7 hard drive 0 Installing the Optical Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup program. See "Using the System Setup Program" on page 29. To boot the system from a hard drive or drive array, the drive(s) must be connected to the appropriate controller: • For systems using the integrated hard-drive controller, the master drive (drive 0) must be connected to the SATA_PORT_0 connector on the system board.
Figure 3-7.
Figure 3-8. Removing the HDD1 Hard-Drive Carrier 2 3 4 1 5 6 1 HDD1 hard-drive carrier 2 plunger 3 interface cable 4 power cable 5 notches (4) 6 tabs (4) 6 Using a #2 Phillips screwdriver, remove the four screws that secure the hard drive to the carrier and remove the drive from the carrier. See Figure 3-10.
Figure 3-9.
Figure 3-10. Removing the Hard Drive From the HDD1 Drive Carrier 1 2 4 3 1 HDD1 hard-drive carrier 4 hard drive 2 screws (4) 3 mounting holes (4) Installing a Hard Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
• If a SAS controller card is present, attach the HDD0 cable from the SAS controller to hard drive 0 and attach the HDD1 cable to hard drive 1. See the controller card documentation for further information. 7 Install the CD drive. Install the CD drive if you are removing hard drive 0. See "Installing the Optical Drive" on page 51. 8 Close the system. See "Closing the System" on page 47.
Figure 3-11. Installing and Removing the Fan Assembly 1 2 5 3 4 1 release levers (2) 2 power cable 4 hard drive 1 data cable 5 cable tray 3 securing posts (2) Installing the Fan Assembly 1 Align the holes in the fan assembly with the two fan assembly securing posts. See Figure 3-11. 2 Lower the fan assembly until the release levers snap onto the securing posts. 3 Route the cables in the fan assembly cable tray. See Figure 3-11. 4 Reconnect the hard drive 1 data cable to the hard drive.
Optional PCI Fan Assembly The optional PCI fan module provides cooling for the expansion cards. NOTICE: Your system requires the PCI fan assembly if your system has a SAS controller that can be connected to an external storage system. Removing the fan assembly or disabling the fan could result in your system overheating and shutting down unexpectedly.
Figure 3-12. Installing and Removing the PCI Fan Assembly 1 2 3 4 1 PCI fan assembly 4 chassis intrusion switch 2 screws (2) 3 panel cutout Installing the PCI Fan Assembly 1 Align the fan assembly with the screw holes on the chassis and use a #2 Phillips screwdriver to install the two mounting screws. See Figure 3-12. 2 Connect the fan’s power cable to the PCI FAN connector on the system board. See Figure 6-2 for the location of the connector.
6 Connect the control panel interface cable to the FP_CONN1 connector on the system board. See Figure 6-2 for the location of the connector. 7 Connect the optical drive interface cable to the IDE connector on the system board. See Figure 6-2 for the location of the connector. 8 Close the system. See "Closing the System" on page 47. Power Supply The system supports a single nonredundant power supply.
Figure 3-13. Installing and Removing the Power Supply 3 4 2 1 5 7 6 1 screw 2 P1 connector 3 P2 connector 4 power supply 5 pins (4) 6 securing brackets (4) 7 P3 connector Installing the Power Supply 1 Lower the power supply into the chassis and slide it backward until the four pins on the power supply are engaged into the securing brackets. 2 Using a #2 Phillips screwdriver, install the screw at the front of the power supply that secures the power supply to the chassis.
3 Connect the following power supply cables: a P3 to the hard drive cable harness b P2 to the system board connector 12V c P1 to the system board connector PWR_CONN 4 Close the system. See "Closing the System" on page 47. Expansion Cards The system is available with an optional PCIe riser card or PCI-X/PCIe riser card. The PCIe riser card contains two PCIe expansion slots with x8-lane connectors—slot 1 has x4-lane capability and slot 2 has x8-lane capability.
Figure 3-14.
Figure 3-15. Opening and Closing the Expansion-Card Sliding Retainer 2 1 3 1 expansion-card sliding retainer 2 release tab 3 expansion card Removing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
6 If you are permanently removing the card, replace the metal filler bracket over the empty card-slot opening. NOTE: Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 7 Replace the expansion-card retainer. 8 Close the system. See "Closing the System" on page 47. Riser Card The riser card provides two expansion-card slots.
Figure 3-16. Installing and Removing the Riser Card 1 2 1 screws (2) 2 riser card Installing the Riser Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
You can upgrade the system memory by installing combinations of 512-MB, 1-GB, and 2-GB unbuffered memory modules. If you receive an error message stating that maximum memory has been exceeded, see "System Messages" on page 15 for more information. You can purchase memory upgrade kits from Dell. NOTE: The memory modules must be PC-3200 compliant. Memory Module Installation Guidelines The memory module sockets are arranged in banks (1 and 2) on two channels (A and B).
Installing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Open the system. See "Opening the System" on page 46. 2 Locate the memory module sockets. See Figure 6-2.
Figure 3-17. Installing and Removing a Memory Module 1 2 3 4 1 memory module 4 alignment keys (2) 2 memory module socket ejectors (2) 3 socket Removing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
Replacing the Processor CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Open the system. See "Opening the System" on page 46. NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor.
5 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the heat sink off of the processor. 6 Lift the heat sink off of the processor and set the heat sink aside. 7 Press down on the processor socket release lever, then pull the release lever upward to the fully open position. See Figure 3-19. 8 Open the processor cover. See Figure 3-19.
13 Set the processor lightly in the socket and ensure that the processor is level in the socket. When the processor is positioned correctly, press it gently to seat it in the socket. 14 Close the processor cover. 15 Rotate the release lever back down until it snaps into place, securing the processor cover. 16 Install the heat sink. a Using a clean lint-free cloth, remove the existing thermal grease from the heat sink. NOTE: Use the heat sink that you removed earlier in this procedure.
Figure 3-20. Installing and Removing the Control Panel Assembly 1 2 3 4 1 control panel assembly 4 mounting holes (2) 2 screws (2) 3 cables Installing the Control Panel Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
System Board (Service-Only Procedure) The system board and system board tray are removed and replaced as a single assembly. Removing the System Board Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Open the system.
Figure 3-21. Installing and Removing the System Board 1 3 1 plunger 2 2 system board 3 system board tray Installing the System Board Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
5 Connect the two power cables to the 12V and PWR_CONN connectors on the system board. See Figure 6-2. 6 Connect the chassis intrusion cable to the INTRUSION_SWITCH connector on the system board. 7 Install the riser card. See "Installing the Riser Card" on page 67. 8 Using a #2 Phillips screwdriver, tighten the two screws that secure the riser card to the system board. 9 Install any PCI expansion cards that you removed. See "Installing an Expansion Card" on page 63.
Installing System Components
Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 81. Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.
Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure 1-1 for the front-panel connectors and Figure 1-2 for the back-panel connectors on your system. Troubleshooting the Video Subsystem Problem • Monitor is not working properly.
Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage. 3 Swap the faulty mouse with a working mouse. If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 103.
Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable. See "Getting Help" on page 103. 3 Turn off the system and the serial device, and swap the device with a comparable device. 4 Turn on the system and the serial device. If the problem is resolved, replace the serial device. See "Getting Help" on page 103.
Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 15. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC's documentation. • Change the autonegotiation setting, if possible.
4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Closing the System" on page 47. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start properly, see "Getting Help" on page 103. 7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 63. 8 Run the appropriate online diagnostic test.
Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery. Action 1 Re-enter the time and date through the System Setup program.
4 Ensure that the power supply is properly installed by removing and reinstalling it. See "Power Supply" on page 61. If the problem persists, remove the faulty power supply. See "Removing the Power Supply" on page 61. 5 Install a new power supply. See "Installing the Power Supply" on page 62. If the problem persists, see "Getting Help" on page 103. Troubleshooting System Cooling Problems Problem • Systems management software issues a fan-related error message.
4 If the problem is not resolved, install a new fan. See "Fan Assembly" on page 57. If the replacement fan is working properly, close the system. See "Closing the System" on page 47. If the replacement fan does not operate, see "Getting Help" on page 103. Troubleshooting System Memory Problem • Faulty memory module. • Faulty system board. • Diagnostic indicator code indicates a problem with system memory.
9 Close the system. See "Closing the System" on page 47. 10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 11 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 29. If the amount of memory installed still does not match the system memory setting, proceed to the next step. 12 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 13 Open the system.
6 Ensure that the interface cable is securely connected to the optical drive and to the controller. 7 Ensure that a power cable is properly connected to the drive. 8 Close the system. See "Closing the System" on page 47. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 103. Troubleshooting a Hard Drive Problem • Device driver error. • One or more hard drives not recognized by the system.
b Open the system. See "Opening the System" on page 46. c Verify that the cable connections between the hard drive(s) and the drive controller are correct, whether the connections are to the SATA connectors on the system board, a SAS expansion card, or a SAS RAID controller. d Verify that the SAS or SATA cables are securely seated in their connectors. e Close the system. See "Closing the System" on page 47.
12 Run the appropriate online diagnostic test. If the tests fail, see "Getting Help" on page 103. 13 For each expansion card you removed in step 9, perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening the System" on page 46. c Reinstall one of the expansion cards. d Close the system. See "Closing the System" on page 47. e Run the appropriate diagnostic test.
Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem. Running the System Diagnostics The system diagnostics can be run either from the utility partition on your hard drive or from removable bootable media.
System Diagnostics Testing Options Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing options. Table 5-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem. Extended Test Performs a more thorough check of the system. This test can take an hour or longer.
Viewing Information and Results The tabs in the Customize window provide information about the test and the test results. The following tabs are available: 96 • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test. • Help — Displays information about the currently selected device, component, or test. • Configuration — Displays basic configuration information about the currently selected device.
Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Figure 6-1.
Table 6-1. System Board Jumper Settings Jumper Setting NVRAM_CLR Description (default) The configuration settings in NVRAM are retained at system boot. The configuration settings in NVRAM are cleared at next system boot. PWRD_EN (default) The password feature is enabled. The password feature is disabled. System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of the system board connectors. Figure 6-2.
Table 6-2. System Board Connectors Item Connector Description 1 PROC Processor socket 2 12V power supply connector 3 PWR_CONN power supply connector 4 DIMM 1 Memory module 5 DIMM 3 Memory module 6 DIMM 2 Memory module 7 DIMM 4 Memory module 8 FAN Power connector for the fans 9 BATTERY Connector for the 3.
Figure 6-3. PCIe Riser Card Connectors 1 2 1 slot 1, PCIe x4-lane (x8-lane connector) 2 slot 2, PCIe x8-lane Figure 6-4. PCI-X/PCIe Riser Card Connectors 1 3 2 1 100 slot 1, PCI-X 64-bit 133 MHz (3.
Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 29. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Jumpers and Connectors
Getting Help Obtaining Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "Troubleshooting Your System" on page 79. 2 Run the system diagnostics and record any information provided. 3 Make a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 107), and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.
www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) • Electronic Quote Service apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.
Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 107). If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system documentation is available.
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Peripherals: Expansion cards: Are you connected to a network? Yes No Network, version, and network card: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file.
Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (support) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 E-mail: la-techsupport@dell.com Country Code: 54 E-mail for desktop and portable computers: la-techsupport@dell.com City Code: 11 E-mail for servers and EMC® storage products: la_enterprise@dell.
Country (City) International Access Code Country Code City Code Barbados Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/bb E-mail: la-techsupport@dell.com Technical Support 1-800-534-3142 Belgium (Brussels) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated Hardware and Warranty Support) toll-free: 1-800-247-9362 Customer Service (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Service (med.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.
Country (City) International Access Code Country Code City Code Costa Rica Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/cr E-mail: la-techsupport@dell.com Technical Support toll-free: 800-012-0232 Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.
Country (City) International Access Code Country Code City Code El Salvador Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/ec E-mail: la-techsupport@dell.com Technical Support (Telephonica) toll-free: 8006170 Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fi_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Germany (Frankfurt) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: HK_support@Dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Jamaica Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers E-mail: la-techsupport@dell.com Technical Support (dial from within Jamaica only) toll-free: 1-800-326-6061 or toll-free: 1-800-975-1646 Japan (Kawasaki) Website: support.jp.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Korea (Seoul) E-mail: krsupport@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Malaysia (Penang) Website: support.ap.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Netherlands (Amsterdam) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Poland (Warsaw) Website: support.euro.dell.com International Access Code: 011 E-mail: pl_support_tech@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Singapore (Singapore) NOTE: The phone numbers in this section should be International Access Code: 005 called from within Singapore or Malaysia only. Country Code: 65 Website: support.ap.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: ap_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Country (City) International Access Code Country Code City Code U.S. Virgin Islands Department Name or Service Area, Website and E-Mail Address E-mail: la-techsupport@dell.com Technical Support Venezuela Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-877-702-4360 Website: www.dell.com/ve E-mail: la-techsupport@dell.
Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
cm — Centimeter(s). DIN — Deutsche Industrie Norm. cmos — Complementary metal-oxide semiconductor. directory — Directories help keep related files organized on a disk in a hierarchical, “inverted tree” structure. Each disk has a “root” directory. Additional directories that branch off the root directory are called subdirectories. Subdirectories may contain additional directories branching off them.
expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file storage. The Microsoft® Windows® operating systems can optionally use a FAT file system structure. FBD — Fully buffered DIMM.
KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. MAC address — Media Access Control address. Your system’s unique hardware number on a network. KBps — Kilobyte(s) per second. mAh — Milliampere-hour(s). key combination — A command requiring you to press multiple keys at the same time (for example, ). Mb — Megabit(s); 1,048,576 bits. kg — Kilogram(s); 1000 grams. MB — Megabyte(s); 1,048,576 bytes.
NTFS — The NT File System option in the Windows 2000 operating system. NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a block of data. partition — You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives.
SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM — Synchronous dynamic random-access memory. striping — Disk striping writes data across three or more disks in an array, but only uses a portion of the space on each disk. The amount of space used by a "stripe" is the same on each disk used.
UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable. UPS — Uninterruptible power supply. A battery-powered unit that automatically supplies power to your system in the event of an electrical failure. USB — Universal Serial Bus.
Glossary
Index A alert messages, 27 assigning passwords, 38 B Baseboard Management Controller (BMC), 40 battery removing or replacing, 49 replacing, 49 troubleshooting, 86 beep codes, 24 bezel installing, 45 removing, 45 C CD drive installing, 51 removing, 50 troubleshooting, 89 checking equipment, 80 configuring the boot drive, 52 connecting external devices, 14 connectors riser card, 99 system board, 98 Console Redirection screen, 35 diagnostics indicator codes, 22 control panel installing, 74 removing, 73 d
Index H J hard drives configuring the boot drive, 52 installing, 56 removing, 52 troubleshooting, 90 jumpers system board, 97 NMI button, 13 K keyboard troubleshooting, 81 I indicators back-panel, 14 front-panel, 11 NIC, 15 installing bezel, 45 CD drive, 51 control panel, 74 cooling shroud, 48 expansion cards, 63 hard drives, 56 memory modules, 69 optical drive, 51 PCI fan assembly, 60 power supply, 62 processor fan assembly, 58 riser card, 67 system board, 76 138 Index O optical drive instal
R securing your system, 38 RAID controller card. See expansion cards.
Index U USB device troubleshooting, 83 V video troubleshooting, 81 W warning messages, 26 warranty, 9 wet system troubleshooting, 84 140 Index
