Dell OptiPlex 9020 Ultra Small Form Factor Owner's Manual Regulatory Model: D06U Regulatory Type: D06U001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc.
Contents 1 Working on Your Computer....................................................................................................... 5 Before Working Inside Your Computer.....................................................................................................................5 Turning Off Your Computer....................................................................................................................................... 6 After Working Inside Your Computer....................
Removing the Coin-Cell Battery..............................................................................................................................24 Installing the Coin-Cell Battery...............................................................................................................................24 Removing the System Fan.......................................................................................................................................25 Installing the System Fan.....
Working on Your Computer 1 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that shipped with your computer. • A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components. Turning Off Your Computer CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer. 1.
Removing and Installing Components 2 This section provides detailed information on how to remove or install the components from your computer. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe System Overview The figure below displays the inside view if the Ultra Small Form Factor after the base cover has been removed.
6. input/output(I/O) panel 7. system fan Removing the Cover 1. Follow the procedures in Before Working Inside Your Computer. 2. Turn the thumb screw in an anticlockwise direction, slide the cover towards you and lift the cover upwards to remove it from the computer. Installing the Cover 1. Place the cover on the computer. 2. Slide the computer cover towards the front of the chassis until it is fully engaged. 3. Tighten the screw in clockwise direction to secure the computer cover. 4.
Installing the Front Bezel 1. Insert the hooks along the bottom edge of the front bezel into the slots on the chassis. 2. Rotate the bezel toward the computer to engage the front bezel retention clips until they click into place. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer. Removing the Drive Cage 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a) cover b) front bezel 3.
Installing the Drive Cage 1. Place the drive cage on the edge of the computer to allow access to the cable connectors on the hard drive. 2. Connect the data and power cable to the back of the hard drive. 3. Insert it into the chassis. 4. Connect the data and power cable to the back of the optical drive. 5. Install: a) front bezel b) cover 6. Follow the procedures in After Working Inside Your Computer. Removing the Wireless Local Area Network (WLAN) Card 1.
4. Unthread the antenna cable from the computer. 5. Remove the screws that secure the antenna puck to the connector. Pull the antenna puck away from the computer. 6. Slide and remove the antenna connector from the computer.
Installing the WLAN Card 1. Align and place the connector inside the slot of the computer. 2. Align the antenna puck on the connector. Tighten the screws to secure the antenna puck to the antenna connector. 3. Thread the cable along the computer. 4. Slide the WLAN card into its slot and press it downward until it is locked in place by the securing levers antenna. 5. Connect the antenna cables to the WLAN card. 6. Install: a) drive cage b) front bezel c) cover 7.
Installing the Optical Drive 1. Insert the optical drive in the optical-drive bracket. 2. Insert the optical drive into the drive cage. 3. Install: a) drive cage b) front bezel c) cover 4. Follow the procedures in After Working Inside Your Computer. Removing the Hard Drive 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a) cover b) front bezel c) drive cage 3. Remove the screws that secure the hard drive to the drive cage.
Installing the Hard Drive 1. Slide the hard drive into the drive cage. 2. Tighten the screws to secure the hard drive to the drive cage. 3. Install: a) drive cage b) front bezel c) cover 4. Follow the procedures in After Working Inside Your Computer. Removing the Intrusion Switch 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a) cover b) front bezel c) drive cage 3. Disconnect the intrusion-switch cable from system board.
Follow the procedures in After Working Inside Your Computer . 4. Memory Module Guidelines To ensure optimal performance of your computer, observe the following general guidelines when configuring your system memory: • Memory modules of different sizes can be mixed (for example, 2 GB and 4 GB). But, all populated channels must have identical configurations. • Memory modules must be installed beginning with the first socket.
Removing the Speaker 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a) cover b) front bezel c) drive cage 3. Disconnect the speaker cable from the system board. 4. Release the speaker cable from beneath the system fan cable and WLAN antenna cable (if installed). 5. Release the latch and rotate the speaker to unlock position.
6. Remove the speaker from the chassis. Installing the Internal Speaker 1. Place the speaker in its slot on the chassis. 2. Rotate until the latch is secured in place. 3. Route the speaker cable beneath the system fan cable and WLAN antennae cable (if installed). 4. Connect the speaker cable to the system board. 5. Install: a) drive cage b) front bezel c) cover 6. Follow the procedures in After Working Inside Your Computer.
Removing the Power-Switch Board 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a) cover b) front bezel c) drive cage 3. Disconnect the power-switch cable from the power-switch board. 4. Remove the screw and pull the power-switch board out of the computer. Installing the Power-Switch Board 1. Align the power-switch board to the front of the computer and tighten the screw. 2. Connect the power-switch cable to the power-switch board. 3.
4. Follow the procedures in After Working Inside Your Computer. Removing the Input/Output(I/O) Panel 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a) cover b) front bezel c) drive cage 3. Disconnect the audio cable and USB cable from the I/O panel. 4. Remove the screws and slide the I/O panel towards the left of the computer to release it and pull it out of the computer. 5. Remove the screws that secure the I/O panel to the bracket.
Installing the I/O Panel 1. Align the I/O panel with the I/O-panel bracket and tighten the screws to secure the I/O panel. 2. Insert the I/O panel into the slot on the chassis front. 3. Tighten the screws to secure the I/O panel to the computer. 4. Connect the audio cable and USB cable to the I/O panel. 5. Install: a) drive cage b) front bezel c) cover. 6. Follow the procedures in After Working Inside Your Computer. Removing the Power Supply Unit 1.
5. Slide the power supply inward and lift the power supply unit out of the computer. Installing The Power Supply Unit 1. Place the power supply in the chassis and slide outward to secure it. 2. Tighten the screws to secure the power supply to the back of the computer. 3. Tighten the screws that secure the power supply to the chassis. 4. Connect the power cables to the system board. 5. Install: a) b) c) d) 6.
a) cover b) front bezel c) drive cage 3. Disconnect the fan cable and press the release lever down and outward to release the fan retention hook. 4. Flip the release lever and lift the top portion of the fan. 5. Loosen the captive screws and lift the heat sink assembly, and remove it from the computer.
Installing the Heat Sink Assembly 1. Place the heat sink assembly into the chassis. 2. Lift the fan and tighten the captive screws to secure the heat sink assembly to the system board. 3. Press the release lever down and inwards to secure the fan retention hook. 4. Connect the fan cable to the system board. 5. Install: a) drive cage b) front bezel c) cover 6. Follow the procedures in After Working Inside Your Computer. Removing the processor 1.
Installing the Processor 1. Insert the processor into the processor socket. Ensure the processor is properly seated. 2. Press the release lever down and then move it inward to secure it with the retention hook. 3. Install: a) b) c) d) 4. heat sink assembly drive cage front bezel cover Follow the procedures in After Working Inside Your Computer. Removing the Coin-Cell Battery 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a) b) c) d) 3.
c) front bezel d) cover 4. Follow the procedures in After Working Inside Your Computer. Removing the System Fan 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a) cover b) front bezel c) drive cage 3. Disconnect the system-fan cable from the system board. 4. Remove the screws that secure the fan to the chassis. 5. Remove the fan from the chassis.
Installing the System Fan 1. Place the system fan in the chassis. 2. Tighten the screws that secure the fan to the chassis. 3. Connect the system fan cable to the system board. 4. Install: a) drive cage b) front bezel c) cover 5. Follow the procedures in After Working Inside Your Computer. Removing the System Board 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a) b) c) d) e) f) g) h) i) 3.
System Board Layout The following image displays the system board layout. 1. Front Bezel - Power Switch Connector 2. Memory module connectors 3. Internal speaker connector 4. Front audio connector 5. CPU fan connector 6. Processor socket 7. Password jumper 8. System fan connector 9. PCIe mini card 10. HDD/ODD power connector 11. Real time clock reset jumper 12. SATA 0 connector 13. Power supply connector 14. Front-USB connector 15. SATA 1 connector 16. Intrusion-switch connector 17.
Installing the System Board 1. Align the system board to the port connectors and place the system board in the chassis. 2. Tighten the screws to secure the system board to the chassis. 3. Connect all the cables to the system board. 4. Install: a) b) c) d) e) f) g) h) i) 5. 28 I/O panel WLAN Card memory processor heat sink assembly power supply drive cage front bezel cover Follow the procedures in After Working Inside Your Computer.
System Setup 3 System Setup enables you to manage your computer hardware and specify BIOS‐level options.
Keys Navigation Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only. Moves to the previous page till you view the main screen. Pressing in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. Displays the System Setup help file.
Table 3. System Configuration Option Description Integrated NIC Allows you to enable or disable the integrated network card. You can set the integrated NIC to: • • • • • Enable UEFI Network Stack (disable by default) Disabled Enabled Enabled w/PXE default value Enabled w/Cloud Desktop NOTE: Depending on the computer and the devices installed, the items listed in this section may or may not appear. Serial Port Allows you to define the serial port settings.
Option Description SMART Reporting This field controls if the hard drive errors for the integrated drives are reported during system startup. This technology is part of the SMART (Self Monitoring Analysis and Reporting Technology) specification. • USB Configuration Enable SMART Reporting - This option is disabled by default. This field configures the integrated USB controller. If Boot Support is enabled, the system is allowed to boot any type of USB mass storage devices (HDD, memory key, floppy).
Option Description • • Password Bypass System Password Min System Password Max Allows you to bypass the System Password and the internal HDD password prompts during a system restart. • • Disabled - Always prompt for the system and internal HDD password when they are set. This option is disabled by default. Reboot Bypass - Bypass the password prompts on restarts (warm boots). NOTE: The system will always prompt for the system and internal HDD passwords when powered on from the off state (a cold boot).
Option Description This option is set to Enable by default. Admin Setup Lockout Allows you to enable or disable the option to enter setup when an admin password is set. • HDD Protection Support Enable Admin Setup Lockout - This option is not set by default. Allows you to enable or disable the HDD Protection feature • HDD Protection Support Table 5.
Option Description • • 1 2 Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of the processor. This option is enabled by default. C States Control Allows you to enable or disable the additional processor sleep states. This option is enabled by default.
Option Description • • • • Disabled - The system will not automatically power up. Every Day - The system will power up every day at the time you specified above . Weekdays - The system will power up Monday through Friday at the time you specified above. Select Days - The system will power up on days selected above at the time you specified above. NOTE: This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled.
Table 8. POST Behavior Option Description Numlock LED Specifies if the NumLock function can be enabled when the system boots. This option is enabled by default. Keyboard Errors Specifies whether keyboard related errors are reported when it boots. This option is enabled by default. MEBx Hotkeys Specifies whether the MEBx Hotkey function should be enable when the system boots. • Enable MEBx Hotkey — This option is enabled by default Table 9.
Option Description NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer. Server IP Address Specifies the primary static IP address of the ImageServer with which the client software communicates. The default IP address is 255.255.255.255. NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Lookup Method is set to Static IP.
Updating the BIOS It is recommended to update your BIOS (system setup), on replacing the system board or if an update is available. For laptops, ensure that your computer battery is fully charged and connected to a power outlet 1. Restart the computer. 2. Go to dell.com/support. 3. If you have your computer's Service Tag or Express Service Code: NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect Service Tag.
CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data stored on your computer if is not locked and left unattended. NOTE: Your computer is shipped with the system and setup password feature disabled. Assigning a System Password and Setup Password You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only when Password Status is Unlocked.
NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the System and/or Setup password, confirm the deletion when promoted. 5. Press and a message prompts you to save the changes. 6. Press to save the changes and exit from the System Setup. The computer reboots. Disabling a System Password The system's software security features include a system password and a setup password. The password jumper disables any password(s) currently in use.
Diagnostics 4 If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
Troubleshooting Your Computer 5 You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED. The diagnostic LED is only active and visible during the POST process. Once the operating system starts to load, it is no longer visible.
Amber LED State Description 3,7 some other failure with messages on screen Beep Code The computer can emit a series of beeps during start-up if the display does not show errors or problems. These series of beeps, called beep codes, identify various problems. The delay between each beep is 300 ms, the delay between each set of beeps is 3 sec, and the beep sound lasts 300 ms. After each beep and each set of beeps, the BIOS should detect if the user presses the power button.
Error Message Description Decreasing available memory One or more memory modules may be faulty or improperly seated. Re-install the memory modules and, if necessary, replace them. Diskette drive 0 seek failure A cable may be loose or the computer configuration information may not match the hardware configuration. Diskette read failure The floppy disk may be defective or a cable may be loose. If the drive access light turns on, try a different disk.
Error Message Description Memory double word A memory module may be faulty or improperly seated. Reinstall the memory modules and, if logic failure at necessary, replace them. address, read value expecting value Memory odd/even logic failure at address, read value expecting value A memory module may be faulty or improperly seated.
Error Message Description Time-of-day not setplease run the System Setup program The time or date stored in System Setup does not match the computer clock. Timer chip counter 2 failed A chip on the system board may be malfunctioning. Unexpected interrupt The keyboard controller may be malfunctioning or a memory module may be loose.
6 Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (Start icon) → Help and Support, and then select the option to view information about your computer. Table 15. Processor Feature Specification Processor type Intel Core i3/i5/i7 series Total Cache Up to 8 MB cache depending on processor type Table 16.
Table 19. Network Feature Specification Integrated Intel I217LM Ethernet capable of 10/100/1000 Mb/s communication Table 20. System Information Feature Specification System chipset Intel 8 series Express chipset DMA Channels two 8237 DMA controllers with seven independently programmable channels Interrupt Levels Integrated I/O APIC capability with 24 interrupts BIOS Chip (NVRAM) 12 MB Table 21. Expansion Bus Feature Specification Bus Type PCIe gen2, gen3 (x16), USB 2.0, and USB 3.
Feature Specification Mini-Tower none Small Form Factor none Ultra Small Form Factor up to one Mini Card Table 23. Drives Feature Specification Externally Accessible (5.25-inch drive bays) Mini-Tower two Small Form Factor one slim-optical drive bay Ultra Small Form Factor one slim-optical drive bay Internally Accessible 3.5-inch SATA drive bays 2.5-inch SATA drive bays Mini-Tower two two Small Form Factor one two Ultra Small Form Factor none one Table 24.
Feature Video Specification • • 15-pin VGA connector two 20-pin DisplayPort connectors NOTE: Available video connectors may vary based on the graphics card selected. Table 25. Internal Connectors Feature Specification PCI 2.
Feature Specification System Fan one 5-pin connector Front panel control: Mini-Tower • • one 6–pin connector two 20–pin connector Small Form Factor • • • • one 6-pin connector one 10-pin connector one 12-pin connector one 20-pin connector Ultra Small Form Factor • • • one 14–pin connector 20–pin connector one 10–pin connector Mini-Tower — Thermal Sensor one 2-pin connector Processor one 1150-pin connector Processor Fan one 5-pin connector Service mode jumper one 2-pin connector Password
Feature Specification Green — a good 100 Mbps connection exists between the network and the computer. Orange — a good 1000 Mbps connection exists between the network and the computer. Off (no light) — the computer is not detecting a physical connection to the network. Network activity light on integrated network adapter Yellow light — A blinking yellow light indicates that network activity is present. Power supply diagnostic light Green light — The power supply is turned on and is functional.
Feature Specification Operating 20 percent to 80 percent (non-condensing) Storage 5 percent to 95 percent (non-condensing) Maximum vibration: Operating 0.26 GRMS Storage 2.20 GRMS Maximum shock: Operating 40 G Storage 105 G Altitude: Operating –15.2 m to 3048 m (–50 to 10,000 ft) Storage –15.20 m to 10,668 m (–50 ft to 35,000 ft) Airborne contaminant level G1 or lower as defined by ANSI/ISA-S71.
Contacting Dell 7 NOTE: Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer-service issues: 1. Go to dell.com/contactdell. 2.
