Dell™ Photo All-In-One Printer 924 Owner’s Manual Look Inside For: • Ordering Supplies • Getting Started • Using the Printer • Understanding the Printer Software • Maintenance and Troubleshooting w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
Ordering Supplies Your Dell Photo AIO Printer 924 includes software installed to detect the ink levels in the printer. During a print job, a screen appears on your computer to warn you of low ink levels. You can order ink online at www.dell.com/supplies or by phone. US 877-INK-2-YOU Luxembourg 02.713 1590 Australia 1300 303 290 Malaysia 1800 88 0301 Austria 08 20 - 24 05 30 35 Mexico 001 866 851 1754 Belgium 02.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your printer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2005 Dell Inc. All rights reserved.
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Contents 1 About Your Printer Understanding the Printer Parts Setting Up Your Printer . . . . . . . . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . . . . . 13 Setting the Language on Your Printer . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . 13 Using the Operator Panel . . . . . . . . . . . . . . . . . . . . . . 14 Operator Panel Menus . . . . . . . . . . . . . . . . . . . . . .
Changing Copy Settings Scanning . . . . . . . . . . . . . . . . . . . . 29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Scanning Photos . . . . . . . . . . . . . . . . . . . . . . . . Scanning Multiple Pages or Images . . . . . . . . . . . . . . Scanning a Photo or Document Across a Network . . . . . . . Editing Scanned Text Using Optical Character Recognition (OCR) . . . . . . . . . . . . . . . . . . . . . . . . . . Saving an Image on Your Computer 31 32 . . . 33 . . . . .
4 Ink Cartridge Maintenance Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . 49 Aligning Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . 53 Cleaning the Ink Cartridge Nozzles . . . . . . . . . . . . . . . . 54 . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 5 Troubleshooting Setup Problems . . . . . . . . . . . . . . . . . . . . . . . 55 . . . . . . . . . . . . . . . . . . . . . . . . 56 . . . . . . . . . . . . . . . . . . . . . . . . . .
Dell™ Software License Agreement . . . . . . . . . . . . . . . . 89 . . . . . . . . . . . . . . . . . . . . . . . . 90 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CAUTION: SAFETY INSTRUCTIONS Use the following safety guidelines to help ensure your own personal safety and to help protect your product and working environment from potential damage. • If your product includes a modem, the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.
CAUTION: SAFETY INSTRUCTIONS w w w. d el l. c om | s upp ort . del l .
1 About Your Printer Understanding the Printer Parts 1 2 3 12 4 11 10 5 6 7 8 9 About Your Printer 11
w w w. d el l. c om | s upp ort . del l . com Part: 1 Paper support Part that supports loaded paper. 2 Paper guide Guide that helps the paper feed into the printer properly. 3 Top cover Top of printer that holds your document or photo flat while you scan it. 4 Paper exit tray Tray that holds the paper as it exits the printer. NOTE: Pull the paper exit tray straight out to extend it. 5 Printer unit Unit you lift to gain access to the ink cartridges.
Setting Up Your Printer NOTE: The Dell AIO Printer 924 supports Microsoft® Windows® 2000, Windows XP, and Windows XP Professional x64 Edition. Follow the instructions on your Setting Up Your Printer poster to install the hardware and software. If you encounter problems during setup, see "Setup Problems" on page 55. Setting the Language on Your Printer To set the language on your printer initially: 1 When you first power on your printer, press the Arrow buttons language.
w w w. d el l. c om | s upp ort . del l . com Using the Operator Panel The operator panel buttons allow you to scan, copy, and customize documents. The printer is on when the Power button is illuminated. 1 8 Start Menu 2 7 Cancel 3 6 5 4 14 Use the To 1 Display • View the number of copies selected. • View settings for Mode, Copy, Copies, Quality, Dark, Size, Zoom, and Maintenance. For more information, see "Operator Panel Menus" on page 15.
Use the To 5 Error light Alert you to errors such as paper out, paper jam, or low ink. 6 Cancel button • Cancel a scan, print, or copy job in progress. • Cancel a copy job (using only the printer), and eject a page. • Exit a menu, and return to the default settings. 7 Start button Start the copying or scanning process. If the printer is in Scan mode, pressing this button opens the Dell All-In-One Center (if your printer is connected to a computer).
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Scan Mode The Scan submenu is only available if the printer is connected to a network adapter. If you choose Scan as the mode, you are prompted to choose the destination computer for the scanned document. You can scroll through the available computers by pressing the arrow buttons. Pressing the Menu button selects the currently displayed computer name. NOTE: If your printer is connected locally, the Scan submenu does not appear; the host computer is automatically selected.
w w w. d el l. c om | s upp ort . del l . com To choose paper size: 1 With your document open, click File→ Print. 2 In the Print dialog box, click Preferences or Properties (depending on your program or operating system). The Printing Preferences dialog box opens. 3 On the Print Setup tab, select the paper size. 4 Click OK. Unless you turn off the automatic paper type sensor, it always remains on.
Loading Paper 1 Fan the paper. 2 Center the paper on the paper support. 3 Adjust the paper guides so both are resting against the edges of the paper. NOTE: Do not pull on both paper guides simultaneously. When one paper guide is moved, the other adjusts accordingly. NOTE: Do not force paper into the printer. The paper should be flat against the paper support surface, and the edges of the paper should be flush against both paper guides.
w w w. d el l. c om | s upp ort . del l . com Print Media Guidelines Load up to: Make sure: 100 sheets of plain paper • The paper is centered between the left and right paper guides. NOTE: Load letterhead paper with the top of the letterhead entering the printer first and facing up. • You select Draft, Normal, or Photo print quality. NOTE: Do not select Draft if you have a Photo cartridge installed. 20 sheets of banner paper • You remove any paper from the paper support before inserting banner paper.
Load up to: Make sure: 25 greeting cards, index cards, postcards, or photo cards • The print side of the cards faces up. • The cards are centered on the paper support, in between the left and right paper guides. • The paper guide rests against the left edge of the cards. • You select Normal or Photo print quality. 25 sheets of photo or glossy paper • The glossy side of the paper faces up. • The paper is centered on the paper support, in between the left and right paper guides.
w w w. d el l. c om | s upp ort . del l . com 2 Place the document on the scanner glass. NOTE: Make sure the upper left corner of the front of the item aligns with the arrow on the printer. 3 22 Close the top cover.
2 Using the Printer Printing Printing a Document 1 Turn on your computer and printer, and make sure they are connected. 2 Load paper with the print side facing up. For more information, see "Loading Paper" on page 19. 3 With your document open, click File→ Print. 4 To customize your print settings: a Click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box opens.
w w w. d el l. c om | s upp ort . del l . com Printing Photos 1 Load the photo paper with the print (glossy) side facing up. For more information, see "Print Media Guidelines" on page 20. 2 Make sure you have a color cartridge and a photo cartridge installed. For more information, see "Replacing Ink Cartridges" on page 49. 3 With your document open, click File→ Print. 4 To customize your print settings, click Preferences, Properties, Options, or Setup (depending on the program or operating system).
Print Borderless Photos 1 For best results, load photo/glossy paper, and make sure the print side is facing up. For more information, see "Print Media Guidelines" on page 20. 2 Make sure you have a color cartridge and a photo cartridge installed. For more information, see "Replacing Ink Cartridges" on page 49. 3 With your document open, click File→ Print. 4 To customize your print settings, click Preferences, Properties, Options, or Setup (depending on the program or operating system).
w w w. d el l. c om | s upp ort . del l . com Printing Photos From a PictBridge-Compatible Camera Your printer supports PictBridge-compatible cameras. 1 Insert one end of the USB cable into the camera. 2 Insert the other end of the USB cable into the PictBridge port on the front of the printer. NOTE: When your printer is not connected to a computer, and a PictBridge-compatible camera is connected to your printer, most functions accessed from your printer’s operator panel buttons are unavailable.
4 Place the document you want to copy face down on the scanner glass and make sure the upper left corner of the front of the document aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 21. 5 Close the top cover. 6 Access the menu to change copy settings. For more information, see "Operator Panel Menus" on page 15. 7 On the operator panel, press the Start button specified copy selection (Color or Black). .
w w w. d el l. c om | s upp ort . del l . com Copying Photos Using Your Computer 1 Turn on your computer and printer, and make sure they are connected. 2 Load photo paper with the print side facing up. For more information, see "Print Media Guidelines" on page 20. 3 Open the top cover. 4 Place the photo you want to copy face down on the scanner glass, and make sure the upper left corner of the front of the photo aligns with the arrow on the printer.
Changing Copy Settings 1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 924→ Dell All-In-One Center. The Dell All-In-One Center opens. 2 Select a copy quantity and color. 3 Click See More Copy Settings to: – Choose a copy quality. – Select the blank paper size. – Select the original document size. – Lighten or darken your document. – Reduce or enlarge your document. 4 Click the Advanced button to change options such as paper size and quality.
w w w. d el l. c om | s upp ort . del l . com Scanning You can scan with your printer using the printer operator panel or your computer. 1 Turn on your computer and printer, and make sure they are connected. 2 Open the top cover. 3 Place the document you want to scan face down on the scanner glass, and make sure the upper left corner of the front of the document aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 21.
5 Open the Dell All-In-One Center by clicking Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 924→ Dell All-In-One Center. The Dell All-In-One Center opens. NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button computer. . The Dell All-In-One Center opens on your 6 Click Preview Now to see your scanned image.
w w w. d el l. c om | s upp ort . del l . com 7 In the Scan section, click See More Scan Settings. 8 Click the Advanced button. 9 Click Display Advanced Scan Settings to change advanced options. 10 On the Scan tab, click the Scan multiple items before output box. 11 Click OK. 12 When you finish customizing your settings, click Scan Now. After you scan the first page, a prompt appears requesting the next page. 13 Place the next sheet on the scanner glass, and click Yes.
Editing Scanned Text Using Optical Character Recognition (OCR) Optical Character Recognition (OCR) software converts a scanned image into editable text within a word-processing program. NOTE: Japanese and Chinese customers: Ensure you have OCR software installed on your computer. A copy of OCR software was provided with your printer and should have installed at the same time as your printer drivers. 1 Open the top cover. 2 Place the document you want to scan face down on the scanner glass.
w w w. d el l. c om | s upp ort . del l . com 6 In the How will the scan be used? drop-down menu, select To edit text (OCR and 300 DPI). 7 Click Scan Now. The scanned text appears. Saving an Image on Your Computer 1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 924→ Dell All-In-One Center. The Dell All-In-One Center opens. 2 In the Productivity Tools section, click Save an image on my computer. 3 Follow the instructions on your screen.
Enlarging or Reducing Images or Documents If you are using your printer with a computer, you can enlarge or reduce your document between 25–400 percent using the Dell All-In-One Center. If you are using your printer without a computer, you can enlarge or reduce your document by 25, 50, 100, 150, or 200 percent, and with Fit-to options using the operator panel. 1 Load the paper. For more information, see "Loading Paper" on page 19. 2 Open the top cover.
w w w. d el l. c om | s upp ort . del l . com Installing Microsoft Fax Console in Windows XP 1 Click Start→ Settings→ Control Panel. Under Pick a Category, click Add or Remove Programs. The Add or Remove Programs dialog box opens. 2 Click Add/Remove Windows Components. 3 In the Components list, click to select the Fax Services box. 4 Click Next. 5 Click Finish. 6 In the Add or Remove Programs dialog box, click Close.
10 Click Next. NOTE: Steps 10–13 only occur if you enabled your machine to receive faxes in step 6. 11 On the Called Subscriber Identification (CSID) screen, type the CSID (appears to confirm that the fax is being sent to the correct recipient) that you want in the CSID box. 12 Click Next. 13 On the Routing Options screen, click to select the Print it on check box if you want each received fax to be automatically printed.
w w w. d el l. c om | s upp ort . del l . com 4 In the Dell All-In-One Center you can either: • In the Scan or Fax section, send a single or multiple page fax. First, customize your fax job by answering the questions that appear on your screen. To send a single-page fax, click Fax Now. To send a multiple-page fax, click Advanced→ Scan multiple items before output→ OK. • In the Productivity Tools section, click Fax an image, and follow the instructions on the screen.
Viewing the Status of a Fax Using Fax Console or Fax Service Management 1 Click Start→ Programs or All Programs→ Accessories→ Communications→ Fax. 2 Click Fax Console or Fax Service Management. 3 The following folders appear: • Incoming — faxes currently being received • Inbox — faxes that have been received • Outbox — faxes scheduled to be sent • Sent Items — faxes successfully sent 4 Click the folder of your choice.
Using the Printer w w w. d el l. c om | s upp ort . del l .
3 Understanding the Software The printer software includes: • Dell All-In-One Center — Allows you to perform various scan, copy, fax, and print operations with newly scanned and previously saved documents and images. • Printing Preferences — Allows you to adjust printer settings. • Dell Picture Studio™ v2.0 — Allows you to manage, edit, display, print, and convert photos and other types of images. • Dell Ink Management System™ — Warns you when your printer is running low on ink.
w w w. d el l. c om | s upp ort . del l . com • Select the quantity and color of your copies. • Access troubleshooting and maintenance information. • Preview images you want to print or copy. • Manage photos (copy them to folders, print them, perform creative copying). To access the Dell All-In-One Center: Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 924→ Dell All-In-One Center.
Using Printing Preferences Printing Preferences allows you to change the various printer settings. You can change your printer settings in Printing Preferences depending on the type of project you want to create. To access Printing Preferences: 1 With your document open, click File→ Print. The Print dialog box opens. 2 In the Print dialog box, click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box opens.
w w w. d el l. c om | s upp ort . del l . com Printing Preferences Tabs Printing Preferences includes three main tabs. Tab Options Print Setup Quality/Speed — Select Automatic, Draft, Normal, or Photo depending on your desired output quality. Draft is the fastest option but should not be selected if you have a photo cartridge installed. Media Type — Allows you to set the paper type manually, or have the printer sensor detect the paper type automatically. Paper Size — Select the size and type of paper.
Using Dell Picture Studio v2.0 In Dell Picture Studio v2.0, you can explore digital photography and learn how to organize, create, or print photos. There are three components to the Dell Picture Studio: • Paint Shop Photo Album Click Start→ Programs or All Programs→ Dell Picture Studio v2.0→ Paint Shop Photo Album 4→ Paint Shop Photo Album. • Dell Picture Studio Home Click Start→ Programs or All Programs→ Dell Picture Studio v2.0→ Dell Picture Studio Home. • Dell.Shutterfly.
w w w. d el l. c om | s upp ort . del l . com If your black ink cartridge is out of ink, you can choose to print black from the color ink cartridge (Process Black) by selecting Complete-A-Print before clicking the Continue Printing button. If you select Complete-A-Print, and click Continue Printing, Process Black is used for all black printing until the black cartridge is replaced, or the option is cleared from More Options, located on the Advanced tab of the Printing Preferences.
Removing and Reinstalling the Software If your printer does not function properly, or communication error messages appear when using your printer, you can remove and reinstall the printer software. 1 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer 924→Uninstall Dell Photo AIO Printer 924. 2 Follow the instructions on the screen. 3 Restart your computer. 4 Insert the Drivers and Utilities CD, and then follow the instructions on the screen.
Understanding the Software w w w. d el l. c om | s upp ort . del l .
4 Ink Cartridge Maintenance Replacing Ink Cartridges Before performing any of the procedures listed in this section, read and follow the "CAUTION: SAFETY INSTRUCTIONS" on page 9. Dell ink cartridges are only available through Dell. You can order more ink online at www.dell.com/supplies or by phone. To order by phone, see "Ordering Supplies" on page 2. Dell recommends Dell ink cartridges for your printer.
w w w. d el l. c om | s upp ort . del l . com 50 3 Press down on the ink cartridge lever to raise each ink cartridge lid. 4 Remove the old ink cartridges. 5 Store the cartridges in an air-tight container, such as the storage unit you received with your photo cartridge, or dispose of them properly. 6 If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.
NOTE: The illustration below shows a black cartridge and a color cartridge (used for normal printing). For photo printing, use a photo cartridge and a color cartridge. 7 Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge carrier.
w w w. d el l. c om | s upp ort . del l . com 52 8 Snap each lid closed. 9 Lift the printer unit, and hold the scanner support up while lowering the printer unit until it is completely closed.
Aligning Ink Cartridges Your printer automatically prompts you to align the ink cartridges when they are installed or replaced. To verify your ink cartridges are aligned, you can print an alignment page. After you close the printer unit, press the Menu button . The alignment page begins printing. During printing, the operator panel display reads Printing alignment page. When complete, the message reads Automatic Alignment Complete. Your ink cartridges are now aligned for optimal print quality.
w w w. d el l. c om | s upp ort . del l . com Cleaning the Ink Cartridge Nozzles You may need to clean the nozzles when: • White lines appear in graphics or solid black areas. • Print appears smudged or too dark. • Colors fade, do not print, or do not print completely. • Vertical lines appear jagged, or edges appear rough. To clean the ink cartridge nozzles: 1 Load plain paper. For more information, see "Loading Paper" on page 19.
5 Troubleshooting Follow these tips when you troubleshoot your printer: • If the printer does not work, ensure that the printer is properly connected. • If an error message appears on the operator panel display, write down the exact message. Setup Problems Computer Problems V E R I F Y T H A T Y O U R P R I N T E R I S C O M P A T I B L E W I T H Y O U R C O M P U T E R. The Dell Photo AIO Printer 924 supports Windows 2000, Windows XP, and Windows XP Professional x64 Edition.
w w w. d el l. c om | s upp ort . del l . com S E T Y O U R P R I N T E R A S T H E D E F A U L T P R I N T E R. 1 In Windows XP, click Start→ Control Panel→ Printers and Other Hardware→ Printers and Faxes. In Windows 2000, click Start→ Settings→ Printers. 2 Right-click Dell Photo AIO Printer 924, and select Set as Default. CORRECT COMMUNICATION PROBLEMS BETWEEN THE DELL ALL-IN- ONE CENTER A N D T H E C O M P U T E R. • Remove the USB cable from your printer and your computer.
E N S U R E A P I C T B R I D G E - E N A B L E D C A M E R A I S N O T C O N N E C T E D T O T H E P R I N T E R. For more information, see "Printing Photos From a PictBridge-Compatible Camera" on page 26. ENSURE THE PRINTER DISPLAYS THE CORRECT LANGUAGE. For more information, see "Resetting the Language on Your Printer" on page 13. I F Y O U A R E U S I N G A W I R E L E S S P R I N T E R A D A P T E R, E N S U R E Y O U H A V E T H E L A T E S T FIRMWARE UPDATES.
w w w. d el l. c om | s upp ort . del l . com MAKE SURE THE PAPER IS NOT WRINKLED, TORN, OR DAMAGED. MAKE SURE THE PAPER IS CENTERED IN THE PAPER SUPPORT, AND THE PAPER G U I D E S R E S T A G A I N S T T H E L E F T A N D R I G H T S I D E S O F T H E P A P E R. CHECK FOR A PAPER JAM. Using your printer and your computer Follow the instructions on the screen for clearing the paper jam. Using your printer only If the paper jam is located in the paper support: 1 Turn off your printer.
Error Code: Error Message: What it indicates: Solution: 1100 Paper jam A paper jam exists in the printer. Clear the paper jam. For more information, see "Paper Problems" on page 57. 1101 Paper out The printer is out of paper. Load more paper into the printer. For more information, see "Loading Paper" on page 19. 1102 Incorrect print head The ink cartridge is not valid. Replace the ink cartridge. For more information, see "Replacing Ink Cartridges" on page 49.
w w w. d el l. c om | s upp ort . del l . com Improving Print Quality If you are not satisfied with the print quality of your documents, there are several different ways to improve the print quality. • Use the appropriate paper. For example, use Dell Premium Photo Paper if you are printing photos with a photo ink cartridge. • Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo Paper if you are printing photos. • Select a higher print quality.
6 Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. 1 Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel. The Express Service Code is located on the back panel of the printer near the serial number for the printer.
w w w. d el l. c om | s upp ort . del l . com Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Anguilla General Support toll-free: 800-335-0031 Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 E-mail: us_latin_services@dell.com Country Code: 54 E-mail for desktop and portable computers: la-techsupport@dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) toll-free: 1-800-247-9362 Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Care (med.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support Area Codes, Local Numbers, and Toll-Free Numbers 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Tech Fax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) Website: support.euro.dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Singapore (Singapore) Website: support.ap.dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: ap_support@dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 Uruguay 78 E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Contacting Dell w w w. d el l. c om | s upp ort . del l .
7 Appendix U.S. Terms and Conditions of Sale These terms and conditions ("Agreement") apply to your purchase of computer systems and/or related products and/or services and support sold in the United States ("Product") by the Dell entity named on the invoice or acknowledgement ("Dell") provided to you. By accepting delivery of the Product, you accept and are bound to the terms and conditions of this Agreement.
w w w. d el l. c om | s upp ort . del l . com BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT. WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED OR SERVICED. 5 Software.
POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, DELL IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL PURPOSE.
w w w. d el l. c om | s upp ort . del l . com Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products (U.S. Only) Dell-branded hardware products purchased in the U.S. come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product purchased. To determine which warranty came with your hardware product(s), see your packing slip or invoice.
How long does this limited warranty last? This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following Dell-branded hardware: • Portable computer batteries carry a 1-year limited warranty. • Projector lamps carry a 90-day limited warranty. • Memory carries a lifetime limited warranty. • Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell™ computer to which the monitor will be connected.
w w w. d el l. c om | s upp ort . del l . com What will Dell do? During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm • If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
w w w. d el l. c om | s upp ort . del l . com You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
Export Regulations Customer acknowledges that these Products, which may include technology and software, are subject to the customs and export control laws and regulations of the United States (“U.S.”) and may also be subject to the customs and export laws and regulations of the country in which the Products are manufactured and/or received. Customer agrees to abide by those laws and regulations. Further, under U.S.
w w w. d el l. c om | s upp ort . del l . com suppliers, and your exclusive remedy, shall be (a) return of the price paid for the Software or (b) replacement of any disk not meeting this warranty that is sent with a return authorization number to Dell, at your cost and risk. This limited warranty is void if any disk damage has resulted from accident, abuse, misapplication, or service or modification by someone other than Dell.
Electromagnetic Compatibility is the ability of items of electronic equipment to function properly together in the electronic environment. While this product has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation.
Appendix w w w. d el l. c om | s upp ort . del l .
Index A D Advanced tab, 44 Dell contacting, 61 aligning ink cartridges, 53 B borderless printing, 25 buttons, operator panel Cancel, 15 down arrow, 14 Power, 14 C Cancel button, 15 Dell All-In-One Center accessing, 42 Copy section, 42 Preview section, 42 Productivity Tools, 42 Scan section, 42 using, 41 F Dell Picture Studio v2.
L O loading cards, 21 envelopes, 20 greeting cards, 21 index cards, 21 iron-on transfers, 21 photo cards, 21 photo paper, 21 postcards, 21 transparencies, 21 operator panel copying with, 26 using, 14 P paper exit tray, 12 Paper jam message, 59 Paper tray empty message, 59 paper type sensor, 17 turning off, 18 M Maintenance tab, 44 messages, error Color TSR error, 59 Incorrect home position, 59 Incorrect print head, 59 Ink Low, 58 Missing print head, 59 Mono TSR error, 59 Paper jam, 59 Paper tray em