Dell™ Photo All-In-One Printer 944 Owner’s Manual Look Inside For: • Ordering Supplies • Getting Started • Using the Printer • Understanding the Printer Software • Maintenance and Troubleshooting w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
Ordering Supplies Dell™ ink and toner cartridges are available only through Dell. You can order ink and toner cartridges online at www.dell.com/supplies or by phone. US 877-INK-2-YOU Korea 080-999-0240 Australia 1300 303 290 Luxembourg 02.713 1590 Austria 08 20 - 24 05 30 35 Malaysia 1800 88 0553 Belgium 02.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your printer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2005 Dell Inc. All rights reserved.
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Contents 1 About Your Printer Understanding the Printer Parts Setting Up Your Printer . . . . . . . . . . . . . . . . . . 12 . . . . . . . . . . . . . . . . . . . . . . 14 Setting the Language on Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . 15 Resetting the Language on Your Printer Using the Operator Panel . . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . . . . . . .
3 Copying Copying Documents Using the Operator Panel . . . . . . . . . . 39 Copying Documents Using Your Computer . . . . . . . . . . . . 40 Copying Photos Using the Operator Panel . . . . . . . . . . . . 42 . . . . . . . . . . . . . . 43 . . . . . . . . . . . . . . . . . . . . . 45 . . . . . . . . . . . . . . . . . . . . . . . 47 . . . . . . . . . . . . . . . . . . . . . . . . . 48 Copying Photos Using Your Computer Changing Copy Settings . 4 Scanning Scanning Documents Scanning Photos .
Faxing Electronic Documents . . . . . . . . . . . . . . . . . . . Receiving a Fax Using Fax Console or Fax Service Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing Sent and Received Faxes Using Fax Console or Fax Service Management . . . . . . . . . . . . . . . . . . . . . . . . Viewing the Status of a Fax Using Fax Console or Fax Service Management . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the Fax Configuration 61 61 61 . . 62 . . . . . . . . . . . .
General Problems . . . . . . . . . . . . . . . . . . . . . . . . . 80 Fax Problems . . . . . . . . . . . . . . . . . . . . . . . . . 80 Paper Problems . . . . . . . . . . . . . . . . . . . . . . . . Error Messages and Lights 80 . . . . . . . . . . . . . . . . . . . . 82 . . . . . . . . . . . . . . . . . . . . . . 84 . . . . . . . . . . . . . . . . . . . . . . . 85 Improving Print Quality 9 Contacting Dell Technical Assistance . Automated Order-Status Service Contacting Dell . . . . . . .
CAUTION: SAFETY INSTRUCTIONS Use the following safety guidelines to help ensure your own personal safety and to help protect your product and working environment from potential damage. • If your product includes a modem, the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.
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1 About Your Printer You can use the Dell Photo AIO Printer 944 to do a variety of things. A few important things to note: • If your printer is connected to a computer, you can use either the printer operator panel or the printer software to create your projects. • You do need to connect your printer to a computer to scan, print, and fax. • You do not need to connect your printer to a computer to copy a document or print from memory cards, USB memory keys, or PictBridge-enabled digital cameras.
w w w. d el l. c om | s upp ort . del l . com Understanding the Printer Parts 1 2 3 13 12 4 11 10 5 6 7 12 8 9 Number Part: Description: 1 Paper support Part that supports loaded paper. 2 Paper guide Guide that helps the paper feed into the printer properly. 3 Top cover Top of printer that holds your document or photo flat while you scan it.
Number Part: Description: 4 Paper exit tray Tray that holds the paper as it exits the printer. NOTE: To extend the paper exit tray, pull the tray straight out and flip out the extender. 5 Printer unit Unit you lift to gain access to the ink cartridges. 6 Ink cartridge carrier Carrier that holds two ink cartridges, one color and the other black or photo. For more information on your cartridges, see "Replacing Ink Cartridges" on page 71.
w w w. d el l. c om | s upp ort . del l . com Setting Up Your Printer NOTE: The Dell Photo AIO Printer 944 supports Microsoft® Windows® 2000, Windows XP, and Windows XP Professional x64. Follow the instructions on your Setting Up Your Printer poster to install the hardware and software. If you encounter problems during setup, see "Setup Problems" on page 77.
Using the Operator Panel The operator panel buttons allow you to scan, copy, and customize documents. The printer is on when the Power button is illuminated. 1 8 2 7 3 6 4 5 Number Use the: To: 1 LCD display Display scanning, copying, faxing, and printing options as well as status and error messages. For more information, see "Using the Operator Panel" on page 15. 2 Menu button Enter or exit a menu. 3 Back button Return to the previous menu or screen.
w w w. d el l. c om | s upp ort . del l . com Number Use the: To: 4 Arrow buttons • • • • 5 Power button Turn your printer on or off. 6 Cancel button • Cancel a scan, print, or copy job in progress. • Cancel a copy job (using only the printer), and eject a page. • Exit a menu, and return to the default settings. 7 Start button Initiate a copy, scan, or fax. 8 Select button • Select a menu item. • Select an image to be printed (in Photo mode).
Copy menu item Settings Reduce/Enlarge • • • • • • • • • • • • • • • • • • • • • • • • • 50% 100%* 200% Custom% Fit to Page 2 x 2 Poster 3 x 3 Poster 4 x 4 Poster 2¼ x 3¼ in. 3 x 5 in. 3½ x 5 in. 4 x 6 in. 5 x 7 in. 8 x 10 in. 8½ x 11 in. 8½ x 14 in. A6 A5 B5 A4 L 2L Hagaki 10 x 15 cm 13 x 18 cm Copy Quality • • • • Draft Normal Photo Automatic* Brightness Press the Select button , and then use the Arrow buttons to adjust the brightness setting.
w w w. d el l. c om | s upp ort . del l . com 18 Copy menu item Settings Blank Paper Size • • • • • • • • • • • • • • • • 3 x 5 in. 3½ x 5 in. 4 x 6 in. 10 x 15 cm 5 x 7 in. 13 x 18 cm 8½ x 11 in. 8½ x 14 in.
Copy menu item Settings Size of Original • • • • • • • • • • • • • • • • • • Preview Automatic 2¼ x 3¼ in. 3 x 5 in. 3½ x 5 in. 4 x 6 in. 10 x 15 cm 5 x 7 in. 13 x 18 cm 8 x 10 in. 8½ x 11 in. A6 A5 B5 A4 L 2L Hagaki 6 x 8 cm Press the Select button . * Factory default setting Photo Mode When a memory card or USB memory key is inserted into the printer, the following options are available.
w w w. d el l. c om | s upp ort . del l . com Press the Menu button to access these other Photo menu items. Photo menu item Settings Color • Color* • Black and White Photo Size • • • • • • • • • • • • • • • • 2¼ x 3¼ in. 3½ x 5 in. 4 x 6 in. 5 x 7 in. 8 x 10 in. L 2L 6 x 8 cm 10 x 15 cm 13 x 18 cm 8½ x 11 in A4 A5 B5 A6 Hagaki Quality • • • • Draft Normal Photo Automatic* Brightness Press the Select button , and then use the Arrow buttons to adjust the brightness setting.
Photo menu item Settings Paper Size • • • • • • • • • • • • • • • • 3 x 5 in. 3½ x 5 in. 4 x 6 in. 10 x 15 cm 5 x 7 in. 13 x 18 cm 8½ x 11 in. 8½ x 14 in. A6 A5 B5 A4 L 2L Hagaki 6 x 8 cm Paper Type • • • • • Auto-Detect* Plain Coated Glossy Transparency Crop Press the Select button , and then use the Arrow buttons to adjust the image for cropping. Rotate 90 Degrees Preview Press the Select button . Press the Select button .
w w w. d el l. c om | s upp ort . del l . com Scan Mode The Scan submenu is only available if the printer is connected to a computer or a network adapter. If you choose Scan as the mode, you are prompted to choose the destination computer for the scanned document. You can scroll through the available computers by pressing the Arrow buttons . Pressing the Menu button selects the currently displayed computer name.
Setup menu item Settings Clear Settings When • Never • After 2 minutes* * Factory default setting Maintenance Mode Maintenance menu item Ink Levels Change Cartridge Align Cartridges Clean Cartridges Print Test Page Settings Press the Select button . Press the Select button . Press the Select button . Press the Select button . Press the Select button . Loading Paper 1 Fan the paper. 2 Center the paper on the paper support.
w w w. d el l. c om | s upp ort . del l . com NOTE: Do not force paper into the printer. The paper should be flat against the paper support surface, and the edges should be flush against both paper guides. Photo paper should be loaded short-edge first with the glossy/photo side facing up.
Understanding the Automatic Paper Type Sensor Your printer has an automatic paper type sensor that detects the following paper types: • Plain • Transparency • Glossy/photo If you load one of these paper types, the printer detects the paper type and automatically adjusts the Quality/Speed settings.
w w w. d el l. c om | s upp ort . del l . com 3 Click the Print Setup tab. 4 Select the paper type from the Media Type drop-down menu. 5 Click OK. To turn off the automatic paper type sensor for all print jobs: 1 In Windows XP, click Start→ Control Panel→ Printers and Other Hardware→ Printers and Faxes. In Windows 2000, click Start→ Settings→ Printers. 26 2 Right-click the Dell Photo AIO Printer 944 icon. 3 Click Printing Preferences. 4 Click the Print Setup tab.
2 Printing Printing a Document 1 Turn on your computer and printer, and make sure they are connected. 2 Load paper with the print side facing up. For more information, see "Loading Paper" on page 23. 3 With your document open, click File→ Print. 4 To customize your print settings: a Click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box opens.
w w w. d el l. c om | s upp ort . del l . com Printing Photos 1 Load the photo paper with the print (glossy) side facing up. For more information, see "Loading Paper" on page 23. 2 It is recommended that you use a color cartridge and a photo cartridge for printing photos. For more information, see "Replacing Ink Cartridges" on page 71. 3 With your document open, click File→ Print.
Printing Borderless Photos 1 For best results, load photo/glossy paper, and make sure the print side is facing up. For more information, see "Loading Paper" on page 23. 2 It is recommended that you use a color cartridge and a photo cartridge for printing photos. For more information, see "Replacing Ink Cartridges" on page 71. 3 With your document open, click File→ Print.
w w w. d el l. c om | s upp ort . del l . com 6 Select the Borderless check box, orientation of the photo, and the number of copies you want. 7 On the Advanced tab, select the borderless paper size from the drop-down menu, and click OK. 8 Click OK or Print (depending on the program or operating system). Printing Envelopes 1 Turn on your computer and printer, and make sure they are connected. 2 Load up to 10 envelopes with the stamp in the upper left corner.
Printing Photos From a PictBridge-Enabled Camera Your printer supports PictBridge-compatible cameras. 1 Insert one end of the USB cable into the camera. 2 Insert the other end of the USB cable into the PictBridge port on the front of the printer. NOTE: When your printer is not connected to a computer, and a PictBridge camera is connected to your printer, some of the functions of your printer’s operator panel buttons are unavailable.
w w w. d el l. c om | s upp ort . del l . com Printing Photos From a Memory Card or USB Key Most digital cameras use a memory card to store photos. The Dell Photo AIO Printer 944 supports the following digital media: • CompactFlash Type I • CompactFlash Type II (MicroDrive) • Memory Stick • Memory Stick PRO • SmartMedia • Secure Digital • MultiMediaCard • xD-Picture Card Memory cards should be inserted with the label facing up.
The connector that is used for PictBridge may also be used for accessing information that is stored on USB memory keys. The USB memory keys that have been certified for operation with this AIO are as shown below: • DELL - 256 MB High Speed USB 2.0 Memory Key, Part Number 311-4341 • DELL - 128 MB High Speed USB 2.0 Memory Key, Part Number 311-4340 • DELL - 64 MB High Speed USB 2.0 Memory Key, Part Number 311-4339 When you insert a memory card or USB memory key, the Photo Mode menu is displayed.
w w w. d el l. c om | s upp ort . del l . com Viewing or Printing Photos 1 From the Photo Mode menu on the display, scroll to View Photos or Print, and then press the Select button on the operator panel. 2 Press the left or right Arrow buttons card or USB memory key. 3 Press the Select button buttons 4 to scroll through the photos on the memory to select a photo for printing. Press the up or down Arrow to specify the number of copies. Press the Start button to print.
Adjusting Photos on a Memory Card or USB Memory Key You can make adjustments to images on a memory card or USB memory key such as cropping, red eye reduction, and rotating before printing them. Cropping Photos 1 Insert a memory card or USB memory key into the printer. 2 Press the up or down Arrow buttons press the Select button 3 .
w w w. d el l. c om | s upp ort . del l . com 5 Press the up or down Arrow buttons 6 Press the Select button 7 Press the up or down Arrow buttons . print, and then press the Start button 8 Press the Start button until you see Rotate 90 degrees. to select the number of copies you want to to preview the image. to print. Using Red Eye Reduction 1 Insert a memory card or USB memory key into the printer.
4 Press the left or right Arrow buttons the Select button until you see On for all photos, and then press . Automatic Image Enhancement will be used for all images you select to print from the memory card or USB key until you turn it off. To turn Automatic Image Enhancement off: 1 Insert a memory card or USB memory key into the printer. 2 Press the Menu button 3 Press the up or down Arrow buttons until you see Auto Image Enhance.
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3 Copying Copying Documents Using the Operator Panel 1 Turn on your printer. 2 Load the paper. For more information, see "Loading Paper" on page 23. 3 Open the top cover.
w w w. d el l. c om | s upp ort . del l . com 4 Place the document you want to copy face down on the scanner glass. Make sure the upper left corner of the front of the document aligns with the arrow on the printer. 5 Close the top cover. 6 Press the Menu button to change copy settings. For more information, see "Operator Panel Menus" on page 16. 7 On the operator panel, press the Start button specified copy selection (Color or Black). .
2 Load the paper. For more information, see "Loading Paper" on page 23. 3 Open the top cover. 4 Place the document you want to copy face down on the scanner glass. Make sure the upper left corner of the front of the document aligns with the arrow on the printer. 5 Close the top cover. 6 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 944→ Dell All-In-One Center. The Dell All-In-One Center opens.
w w w. d el l. c om | s upp ort . del l . com 8 Click See More Copy Settings to: – Choose a copy quality. – Select the blank paper size. – Select the original document size. – Lighten or darken your document. – Reduce or enlarge your document. 9 When you are finished customizing your settings, click Copy Now. Copying Photos Using the Operator Panel 42 1 Turn on your printer. 2 Load photo paper with the print (glossy) side facing up. For more information, see "Loading Paper" on page 23.
4 Place the photo you want to copy face down on the scanner glass. Make sure the upper left corner of the front of the photo aligns with the arrow on the printer. 5 Close the top cover. 6 From the Copy Quality submenu, select Photo. For more information, see "Operator Panel Menus" on page 16. 7 Press the Start button . Copying Photos Using Your Computer 1 Turn on your computer and printer, and make sure they are connected. 2 Load photo paper with the print (glossy) side facing up.
w w w. d el l. c om | s upp ort . del l . com 3 Open the top cover. 4 Place the photo you want to copy face down on the scanner glass. Make sure the upper left corner of the front of the photo aligns with the arrow on the printer. 5 Close the top cover. 6 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 944→ Dell All-In-One Center. The Dell All-In-One Center opens. 7 Click Preview Now. 8 Adjust the dotted lines to fit around the portion of the image you want to print.
Changing Copy Settings 1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 944→ Dell All-In-One Center. The Dell All-In-One Center opens. 2 Select a copy quantity and color. 3 Click See More Copy Settings to: – Choose a copy quality. – Select the blank paper size. – Select the original document size. – Lighten or darken your document. – Reduce or enlarge your document. 4 Click the Advanced button to change options such as paper size and quality.
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4 Scanning Scanning Documents You can scan with your printer using the printer operator panel or your computer. 1 Turn on your computer and printer, and make sure they are connected. 2 Open the top cover. 3 Place the document you want to scan face down on the scanner glass. Make sure the upper left corner of the front of the document aligns with the arrow on the printer. 4 Close the top cover.
w w w. d el l. c om | s upp ort . del l . com 6 In the Send scanned image to: drop-down menu, select a program as your scan destination. For example, choose Fax to scan an image you want to fax. NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu. On the next screen, click Add to locate and add your program to the list. 7 Click See More Scan Settings to: – Select what type of document is being scanned. – Select the scan quality.
7 Adjust the dotted lines to fit around the portion of the image you want to scan. 8 In the Send scanned image to: drop-down menu, select the program you want to use. NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu. On the next screen, click Add to locate and add your program to the list. 9 Click See More Scan Settings to: – Select what type of document is being scanned. – Select the scan quality.
w w w. d el l. c om | s upp ort . del l . com 5 Open the Dell All-In-One Center by clicking Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 944→ Dell All-In-One Center. The Dell All-In-One Center opens. NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button. The Dell All-In-One Center opens on your computer.
3 Place the document you want to scan face down on the scanner glass. Make sure the upper left corner of the front of the document aligns with the arrow on the printer. 4 Close the top cover. 5 Press the Arrow buttons on the operator panel until Scan Mode is highlighted, and then press the Select button 6 Press the Arrow buttons . to scroll through the available computers until you find the one you want to send your photo or document to, and then press the Select button .
w w w. d el l. c om | s upp ort . del l . com Editing Scanned Text Using Optical Character Recognition (OCR) Optical Character Recognition (OCR) software converts a scanned image into editable text within a word-processing program. NOTE: Japanese and Chinese customers: Ensure you have OCR software installed on your computer. A copy of OCR software was provided with your printer and should have installed at the same time as your printer drivers. 1 Open the top cover.
– Select what type of document is being scanned. – Select the scan quality. 7 Click the Advanced button. 8 On the Scan tab, click the Convert scanned item to text (OCR) box. 9 Click OK. 10 Click Scan Now. The scanned text opens in the program you selected. Saving an Image on Your Computer 1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 944→ Dell All-In-One Center. The Dell All-In-One Center opens.
w w w. d el l. c om | s upp ort . del l . com 4 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 944→ Dell All-In-One Center. The Dell All-In-One Center opens. 5 Click Preview Now. 6 In the Productivity Tools section, click E-mail an image to a friend. 7 In the What is being scanned? menu, make a selection. 8 Follow the instructions on the screen to prepare the photograph for e-mail. 9 Click Next.
3 Place the document or photo face down on the scanner glass. Make sure the upper left corner of the front of the item aligns with the arrow on the printer. 4 Close the top cover. 5 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 944→ Dell All-In-One Center. The Dell All-In-One Center opens. 6 Click Preview Now. 7 In the Productivity Tools section, select Enlarge or reduce an image. 8 Follow the instructions on the screen to select the size of your new image.
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5 Faxing To send a fax using this printer, you need to have the printer attached to a computer that is equipped with a modem and has Microsoft Fax installed. Before you do anything else, check to see that the Microsoft Fax software is on your computer by clicking Start→ Programs or All Programs→ Accessories→ Communications. For Windows XP: • If you see Fax in the list that appears, you have Microsoft Fax on your computer.
w w w. d el l. c om | s upp ort . del l . com Configuring Microsoft Fax Console (Windows XP) or Fax Service Management (Windows 2000) To configure for fax: 1 Click Start→ Programs or All Programs→ Accessories→ Communications→ Fax→ Fax Console (Windows XP) or Fax Service Management (Windows 2000). 2 On the Welcome to Fax Configuration screen, click Next. 3 On the Sender Information screen, type the information you want to be displayed on your fax cover page, and then click Next.
14 Click to select the Store a copy in a folder check box if you want to create an archive copy of each fax. When you select this check box, you are able to specify the storage location for the fax copy. 15 Click Next. 16 Confirm the configuration settings in the Configuration Summary list, and then click Finish. You are now ready to send or receive faxes. Faxing a Paper Document Using the Operator Panel 1 Turn on your printer and computer, and make sure they are connected.
w w w. d el l. c om | s upp ort . del l . com Faxing a Paper Document Using Your Computer 1 Turn on your printer and computer, and make sure they are connected. Make sure your computer modem is connected to an active analog phone line. If you have DSL broadband service on the same phone line that you are using to fax, you must also have a DSL filter installed. Contact your Internet Service Provider for information.
Faxing Electronic Documents 1 With the file open, click File→ Print. 2 In the printer list, select Fax. 3 Click Print, and then follow the instructions on the screen. Receiving a Fax Using Fax Console or Fax Service Management 1 Make sure that an active telephone line is connected to the wall jack connector on the computer modem. 2 Click Start→ Programs or All Programs→ Accessories→ Communications→ Fax. 3 Click Fax Console or Fax Service Management.
w w w. d el l. c om | s upp ort . del l . com Viewing the Status of a Fax Using Fax Console or Fax Service Management 1 Click Start→ Programs or All Programs→ Accessories→ Communications→ Fax. 2 Click Fax Console or Fax Service Management. 3 The following folders appear: • Incoming — faxes currently being received • Inbox — faxes that have been received • Outbox — faxes scheduled to be sent • Sent Items — faxes successfully sent 4 Click the folder of your choice.
6 Understanding the Software The printer software includes: • Dell All-In-One Center — Allows you to perform various scan, copy, fax, and print operations with newly scanned and previously saved documents and images. • Printing Preferences — Allows you to adjust printer settings. • Dell Picture Studio™ — Allows you to manage, edit, display, print, and convert photos and other types of images. • Dell Ink Management System™ — Warns you when your printer is running low on ink.
w w w. d el l. c om | s upp ort . del l . com The Dell All-In-One Center allows you to: • Scan, copy, fax, and use productivity tools. • Select where you want to send the scanned image. • Select the quantity and color of your copies. • Access troubleshooting and maintenance information. • Preview images you want to print or copy. • Manage photos (copy them to folders, print them, perform creative copying).
In this section: You can: Productivity Tools • • • • • • • Enlarge or reduce an image. Repeat an image several times on one page. Print an image as a multi-page poster. Fax using your computer’s modem. E-mail an image. Save an image on your computer. Edit text found in a scanned document (Optical Character Recognition). • Modify an image with a photo editor. For more information click Help in the Dell All-In-One Center.
w w w. d el l. c om | s upp ort . del l . com 2 In the Print dialog box, click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box opens. To access Printing Preferences when a document is not open: 1 In Windows XP, click Start→ Settings→ Start→ Control Panel→ Printers and Other Hardware→ Printers and Faxes. In Windows 2000, click Start→ Settings→ Printers. 2 Right-click the printer icon, and then select Printing Preferences.
Tab Options Maintenance Install Print Cartridges Clean Print Cartridges Align Print Cartridges Print a Test Page Network Support Using Dell Picture Studio In Dell Picture Studio, you can explore digital photography and learn how to organize, create, or print photos. There are three components to the Dell Picture Studio: • Paint Shop Photo Album 5 Click Start→ Programs or All Programs→ Dell Picture Studio 3→ Paint Shop Photo Album 5→ Paint Shop Photo Album.
w w w. d el l. c om | s upp ort . del l . com Using Memory Card Manager Memory Card Manager allows you to display, manage, edit, print, and save photos from your memory card or USB memory key to your computer. To launch Memory Card Manager: 1 Insert a memory card into the memory card slot or a USB memory key into the PictBridge port on the front of the printer. 2 Select Save to Computer from the Photo Mode menu.
When one or both of your ink cartridges are empty, the Reserve Tank window appears on your screen when you try to print. If you continue printing, the print job may not print as you expect. If your black ink cartridge is out of ink, you can choose to print black from the color ink cartridge (Process Black) by selecting Complete-A-Print before clicking the Continue Printing button.
w w w. d el l. c om | s upp ort . del l . com Removing and Reinstalling the Software If your printer does not function properly, or communication error messages appear when using your printer, you can remove and reinstall the printer software. 1 Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer 944→Uninstall Dell Photo AIO Printer 944. 2 Follow the instructions on the screen. 3 Restart your computer.
7 Ink Cartridge Maintenance Replacing Ink Cartridges CAUTION: Before performing any of the procedures listed in this section, read and follow the safety information in "CAUTION: SAFETY INSTRUCTIONS" on page 9. Dell ink cartridges are only available through Dell. You can order more ink online at www.dell.com/supplies or by phone. To order by phone, see "Ordering Supplies" on page 2. Dell recommends Dell ink cartridges for your printer.
w w w. d el l. c om | s upp ort . del l . com 72 3 Press down on the ink cartridge lever to raise each ink cartridge lid. 4 Remove the old ink cartridges. 5 Store the cartridges in an air-tight container, such as the storage unit you received with your photo cartridge, or dispose of them properly. 6 If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.
NOTE: The illustration below shows a black cartridge and a color cartridge (used for normal printing). For photo printing, use a photo cartridge and a color cartridge. 7 Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge carrier.
w w w. d el l. c om | s upp ort . del l . com 8 Snap each lid closed. 9 Lift the printer unit, and hold the scanner support up while lowering the printer unit until it is completely closed. Aligning Ink Cartridges Your printer automatically prompts you to align the ink cartridges when they are installed or replaced. To verify your ink cartridges are aligned, you can print an alignment page.
4 Press the Select button . The alignment page begins printing. During printing, the operator panel display reads Alignment page printing. The ink cartridges align when the page prints. You may also need to align ink cartridges when characters are not properly formed or are not aligned at the left margin, or when vertical or straight lines appear wavy. To align the ink cartridges: 1 Load plain paper. For more information, see "Loading Paper" on page 23.
w w w. d el l. c om | s upp ort . del l . com Cleaning the Ink Cartridge Nozzles You may need to clean the nozzles when: • White lines appear in graphics or solid black areas. • Print appears smudged or too dark. • Colors fade, do not print, or do not print completely. • Vertical lines appear jagged, or edges appear rough. To clean the ink cartridge nozzles: 1 Load plain paper. For more information, see "Loading Paper" on page 23.
8 Troubleshooting Follow these tips when you troubleshoot your printer: • If the printer does not work, ensure that the printer is properly connected to the electrical outlet and computer, if using a computer. • If an error message appears on the operator panel display, write down the exact message. Setup Problems Computer Problems V E R I F Y T H A T Y O U R P R I N T E R I S C O M P A T I B L E W I T H Y O U R C O M P U T E R. The Dell Photo AIO Printer 944 supports Windows 2000 and Windows XP.
w w w. d el l. c om | s upp ort . del l . com DETERMINE IF THE PRINTER SOFTWARE IS INSTALLED. Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 944. If the Dell Photo AIO Printer 944 does not appear in the list of programs, the printer software is not installed. Install the printer software. For more information, see "Removing and Reinstalling the Software" on page 70.
Printer Problems ENSURE THAT THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER AND THE ELECTRICAL OUTLET. DETERMINE IF THE PRINTER HAS BEEN HELD OR PAUSED. 1 In Windows XP, click Start→ Control Panel→ Printers and Other Hardware→ Printers and Faxes. In Windows 2000, click Start→ Settings→ Printers. 2 Double-click Dell Photo AIO Printer 944, and then click Printer. 3 Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click it to clear the option.
w w w. d el l. c om | s upp ort . del l . com General Problems Fax Problems MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER AND THE USB CABLE IS PROPERLY CONNECTED. ENSURE THE COMPUTER IS CONNECTED TO AN ACTIVE ANALOG PHONE LINE. • Using the fax function requires a phone connection to the fax modem in your computer. • When using a phone line with DSL broadband service, make sure you have a DSL filter installed to your fax modem. Contact your Internet Service Provider for more information.
CHECK FOR A PAPER JAM. Using your printer and your computer • Follow the instructions on the screen for clearing the paper jam. Using your printer only If the paper jam is located in the paper support: 1 Turn off your printer. 2 Firmly grasp the paper and gently pull it from the printer. 3 Turn on your printer and print the document again. If the paper jam is not visible: 1 Turn off your printer. 2 Lift the printer unit and position the scanner support between the tabs to keep it open.
w w w. d el l. c om | s upp ort . del l . com Error Messages and Lights The following error messages can be found on your computer screen or operator panel display. Error Message: What it indicates: Solution: Alignment Error The tape was not removed from the ink cartridges before the cartridges were installed. Remove the tape from the ink cartridges. For more information, see "Replacing Ink Cartridges" on page 71. The memory card inserted in the printer is incorrectly formatted.
Error Message: What it indicates: Solution: No Computer The Start button was pressed when the printer was in Scan or Fax mode, but the printer is not connected to a computer. Make sure your printer is connected to your computer. Paper Jam 1 Clear the paper jam. 2 Press Select to continue. A paper jam exists in the printer. Clear the paper jam. For more information, see "Check for a paper jam." on page 81 Paper Out 1 Add paper. 2 Press Select to continue. The printer is out of paper.
w w w. d el l. c om | s upp ort . del l . com Error Message: What it indicates: Solution: Only one device or media card is allowed. Please remove all device(s) and card(s). More than one memory card or device is inserted in the printer. Remove all memory cards and devices. Improving Print Quality If you are not satisfied with the print quality of your documents, there are several different ways to improve the print quality. • Use the appropriate paper.
9 Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. 1 Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel. The Express Service Code is located under the printer unit and on the back panel of the printer.
w w w. d el l. c om | s upp ort . del l . com Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See "Contacting Dell" on page 86 for the telephone number to call for your region. Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Anguilla General Support toll-free: 800-335-0031 Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 E-mail: us_latin_services@dell.com Country Code: 54 E-mail for desktop and portable computers: la-techsupport@dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) toll-free: 1-800-247-9362 Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Care (med.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Tech Fax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) Website: support.euro.dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Singapore (Singapore) Website: support.ap.dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: ap_support@dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 Uruguay 102 E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Contacting Dell w w w. d el l. c om | s upp ort . del l .
10 Appendix U.S. Terms and Conditions of Sale These terms and conditions ("Agreement") apply to your purchase of computer systems and/or related products and/or services and support sold in the United States ("Product") by the Dell entity named on the invoice or acknowledgement ("Dell") provided to you. By accepting delivery of the Product, you accept and are bound to the terms and conditions of this Agreement.
w w w. d el l. c om | s upp ort . del l . com BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT. WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED OR SERVICED. 5 Software.
POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, DELL IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL PURPOSE.
w w w. d el l. c om | s upp ort . del l . com Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products (U.S. Only) Dell-branded hardware products purchased in the U.S. come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product purchased. To determine which warranty came with your hardware product(s), see your packing slip or invoice.
How long does this limited warranty last? This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following Dell-branded hardware: • Portable computer batteries carry a 1-year limited warranty. • Projector lamps carry a 90-day limited warranty. • Memory carries a lifetime limited warranty. • Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell™ computer to which the monitor will be connected.
w w w. d el l. c om | s upp ort . del l . com When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you.
All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a third party. Total Satisfaction Return Policy (U.S.
w w w. d el l. c om | s upp ort . del l . com Dell™ Printer Consumables Limited Warranties The following section describes the limited warranty for printer consumables (ink cartridges, toner cartridges, photo print packs, and photo paper) for Dell-branded printers, for the U.S. Consumables Limited Warranty (U.S. Only) Dell Inc.
to, or utilized by an end-user engaged in activities related to weapons of mass destruction, including without limitation, activities related to the design, development, production or use of nuclear weapons, materials, or facilities, missiles or the support of missile projects, and chemical or biological weapons. Dell™ Software License Agreement This is a legal agreement between you, the user, and Dell Products, L.P ("Dell").
w w w. d el l. c om | s upp ort . del l . com Dell does NOT warrant that the functions of the Software will meet your requirements or that operation of the Software will be uninterrupted or error free. You assume responsibility for selecting the Software to achieve your intended results and for the use and results obtained from the Software.
• Reorient the receiving antenna. • Relocate the product with respect to the receiver. • Move the product away from the receiver. • Plug the product into a different outlet so that the product and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. Dell™ products are designed, tested, and classified for their intended electromagnetic environment.
Appendix w w w. d el l. c om | s upp ort . del l .
Index A Productivity Tools, 65 Scan section, 64 using, 63 Advanced tab, 66 aligning ink cartridges, 74 B E borderless printing, 29 e-mail document, 53 scanned image, 53 C error messages and flashing lights, 82 cartridges, ink aligning, 74 replacing, 71 cleaning ink cartridge nozzles, 76 Dell All-In-One Center accessing, 64 Copy section, 64 Preview section, 64 O operator panel copying with, 39 using, 15 F paper exit tray, 12 faxing, 57 paper type sensor, 25 turning off, 25 I ink cartridges a
S software Dell All-In-One Center, 63 Printing Preferences, 65 reinstalling, 70 uninstalling, 70 support contacting Dell, 85 W warranty, 108, 114 118 Index