Vostro 15 3510 Service Manual Regulatory Model: P112F Regulatory Type: P112F001/P112F002/P112F003 June 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 7 Safety instructions.............................................................................................................................................................. 7 Before working inside your computer....................................................................................................................... 7 Safety precautions....................
Installing the system fan............................................................................................................................................ 38 Heat sink..............................................................................................................................................................................39 Removing the heat sink - UMA................................................................................................................................
Removing the power-adapter port......................................................................................................................... 80 Installing the power-adapter port............................................................................................................................ 81 Palm-rest and keyboard assembly.................................................................................................................................
WiFi power cycle..............................................................................................................................................................109 M-BIST................................................................................................................................................................................110 Real Time Clock—RTC reset...........................................................................................................................
1 Working inside your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer. 5. Remove any media card and optical disc from your computer, if applicable. 6. After the computer is unplugged, press and hold the power button for 5 seconds to ground the system board. CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display. 7. Place the computer face down.
● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage. ● Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
Entering Service Mode Service Mode allows users to immediately cut off electricity from the computer and conduct repairs without disconnecting the battery cable from the system board. To enter Service Mode: 1. Shut down your computer and disconnect the AC adapter. 2. Hold key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. 3. Press any key to continue.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips #0 screwdriver ● Phillips #1 screwdriver ● Plastic scribe-Recommended for field technician Screw List The following table shows the screw list and the images for different components. Table 1.
Table 1. Screw Size List (continued) Component Screw type Quantity Hard drive M2x3 4 Hard Drive Bracket M3x3 4 Touchpad M2x2 2 Touchpad bracket M2x2 3 System fan M2x5 2 Heatsink - Integrated graphics M2x3 4 Heatsink - Discrete graphics M2x3 7 System board M2.5x5 2 M2x3 3 M2x2 1 M2x2 2 Power button M2.
Table 1. Screw Size List (continued) Component Screw type Quantity I/O board M2x3 3 Display assembly M2.5x5 4 Display hinge M2.5x3.8 6 Image Major components of Vostro 15 3510 The following image shows the major components of Vostro 15 3510.
1. 2. 3. 4.
5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. Trackpad Trackpad bracket DC-in port SSD thermal bracket Solid-state drive(SSD) Palm-rest and keyboard assembly Display assembly Memory modules WLAN card IO daughter-board System board Heatsink System fan IO daughter-board FFC Hard-drive assembly Secure Digital Card Removing the Secure Digital card Prerequisites 1. Follow the procedure in Before working inside your computer.
About this task Steps 1. Push the secure digital card to release it from the computer. 2. Slide the secure digital card out of the computer.
Installing the Secure Digital card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps Slide the secure digital into the slot until it clicks into place. Next steps 1. Follow the procedure in after working inside your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the SD card. 3. Enter service mode.
Steps 1. Remove the six screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 3. Pry open the base cover starting from the recesses located in the U-shaped indents at the top edge of the base cover near the hinges. 4. Lift and slide the base cover off the palm-rest and keyboard assembly.
Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align and place the base cover on the computer, press the edges and sides of the base cover until it snaps into place. 2. Tighten the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 3. Replace the six screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly. Next steps 1. Exit service mode. 2. Replace the SD card 3.
Steps 1. Disconnect the battery cable from the connector on the system board. 2. Fold back the hard-drive FFC from over the battery. 3. Remove the three (M2x3) screws that secure the battery to the palm-rest and keyboard assembly. 4. Lift and move the battery away from the computer. Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Fold back the hard-drive FFC over the battery. 3. Align the screw holes on the battery to the screw holes on the palm-rest and keyboard assembly. 4. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 5. Connect the battery cable to the connector on the system board. Next steps 1. Install the base cover. 2. Install the SD card. 3. Follow the procedure in after working inside your computer.
Steps 1. Disconnect the battery cable from the connector on the system board. 2. Remove the four (M2x3) screws that secure the battery to the palmrest. 3. Lift and move the battery away from the computer. Installing the 4-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the battery and provides a visual representation of the installation procedure.
Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery to the screw holes on the palmrest and keyboard assembly. 3. Replace the three screws (M2x3) that secure the battery to the palmrest and keyboard assembly. 4. Connect the battery cable to the connector on the system board. Next steps 1. Install the base cover. 2. Install the SD card. 3. Follow the procedure in after working inside your computer. Disconnecting the battery cable Prerequisites 1.
About this task Steps 1. Lift the latch on the battery cable. 2. Disconnect the battery cable from the connector on the battery. Disconnecting the battery Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the SD card. 3. Remove the base cover.
About this task Steps 1. Connect the battery cable to the connector on the battery. 2. Close the latch on the battery cable connector to secure it to the battery. Memory modules Removing the memory module Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the SD card. Enter service mode. Remove the base cover. About this task The following images indicate the location of the memory module and provides a visual representation of the removal procedure.
Steps 1. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 2. Lift at an angle and remove the memory module from its slot on the system board. 3. Repeat the procedure above for the second memory module, if applicable. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the notch on the memory module with the tab on the memory module slot and slide the memory module firmly into the slot at an angle. 2. Press down on the memory module to snap it into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. 3. Ensure that the securing clips have locked the memory module into place. NOTE: If the securing clips are not locking the memory module into place remove the memory module from the slot and repeat steps 1 and 2. 4.
About this task The following images indicate the location of the wireless card and provides a visual representation of the removal procedure. Steps 1. Remove the single (M2x3) screw that secures the WLAN-card bracket to the system board. 2. Slide and remove the WLAN-card bracket that secures the WLAN-antenna cables. 3. Disconnect the WLAN-antenna cables from the connectors on the WLAN card. 4. Slide and remove the wireless card from the M.2 card slot on the system board.
Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. WLAN Antenna Cables Connectors on the wireless card Antenna-cable color Main(white triangle) White Auxiliary(black triangle) Black 2. Slide the wireless card into the M.2 card slot on the system board. 3. Place the wireless-card bracket on the wireless card. 4.
Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the SD card. Enter service mode. Remove the base cover. About this task The following images indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the removal procedure. Steps 1. Remove the single (M2x2) screw that secures the thermal plate to the palm-rest and keyboard assembly. 2. Lift the M.
Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2230 solid-state drive into the M.2 card slot on the system board 3. Place the thermal plate on the solid-state drive. NOTE: When installing the M.2 2230 SSD on the system, tuck the tabs on the thermal plate under the hooks on the palm rest. 4. Align the screw hole on the thermal plate to the screw hole on the palm-rest and keyboard assembly. 5.
Steps 1. Remove the screw (M2x2) that secures the thermal plate to the palm-rest and keyboard assembly. 2. Lift the thermal plate from the palm-rest and keyboard assembly. 3. Slide and remove the M.2 2280 solid-state drive from the M.2 card slot on the system board. Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the M.
Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board. 3. Place the thermal plate on the M.2 2280 solid-state drive. NOTE: While installing the M.2 2280 solid-state drive on the system, tuck the tabs on the thermal plate under the hooks on the palm rest. 4. Replace the screw (M2x2) that secures the thermal plate to the palm-rest and keyboard assembly. Next steps 1.
Steps 1. Lift the latch and disconnect the hard-drive cable from the system board. 2. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. 3. Lift the hard-drive assembly along with its cable from the palm-rest and keyboard assembly. 4. Disconnect the interposer from the hard drive. 5. Remove the four (M3x3) screws from the hard-drive bracket. 6.
Steps 1. Slide and install the hard-drive into the hard-drive bracket. 2. Install the four (M3x3) screws to secure the hard drive to the hard-drive bracket. 3. Connect the interposer to the hard drive. 4. Align and place the hard-drive assembly on to the palm-rest and keyboard assembly. 5. Replace the four (M2x3) screws to secure the hard drive assembly to the palm-rest. 6. Connect the hard drive cable to the system board and close the latch to secure the cable. Next steps 1. 2. 3. 4. 5.
System fan Removing the system fan Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the SD card. Enter service mode. Remove the base cover. About this task The following images indicate the location of the system fan and provides a visual representation of the removal procedure. Steps 1. Disconnect the fan cable from the connector on the system board. 2. Remove the two screws (M2x5) that secures the fan to the palm-rest and keyboard assembly. 3.
Steps 1. Align and place the fan on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x5) to secure the fan to the palm-rest and keyboard assembly. 3. Connect the fan cable to the connector on the system board . Next steps 1. 2. 3. 4. Replace the base cover. Exit service mode. Replace the SD card. Follow the procedure in after working inside your computer. Heat sink Removing the heat sink - UMA Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer.
Steps 1. Loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink - UMA Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the heat sink and provides a visual representation of the installation procedure.
Steps 1. Place the heat sink on the system board and align the captive screws on the heat sink with the screw holes on the system board. 2. Tighten the four (M2x3) screws to secure the heat sink to the system board. Next steps 1. 2. 3. 4. Install the base cover. Exit service mode. Install the SD card. Follow the procedure in after working inside your computer. Removing the heat sink - Discrete Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the SD card.
Steps 1. Rremove the seven (M2x3) screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink - Discrete Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the discrete heat sink and provides a visual representation of the installation procedure.
Steps 1. Place the heat sink on the system board and align the screw holes with the ones on the system board. 2. Replace the seven (M2x3) screws to secure the heat sink to the system board. Next steps 1. 2. 3. 4. Install the base cover. Exit service mode. Install the SD card. Follow the procedure in after working inside your computer. Speakers Removing the speakers Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the SD card. Enter service mode.
Steps 1. Disconnect the speaker cable from the system board. 2. Unroute and remove the speaker cable from the routing guides on palm-rest and keyboard assembly. 3. Lift the speakers, along with the cable, off the computer. Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly.. 3. Connect the speaker cable to the connector on the system board . Next steps 1. 2. 3. 4. Install the base cover. Exit service mode. Install the SD card. Follow the procedure in after working inside your computer. IO board Removing the I/O board Prerequisites 1. 2. 3. 4.
Steps 1. Open the latch and disconnect the fingerprint-reader board cable from the I/O board, if applicable. 2. Open the latch and disconnect the I/O-board power cable from the I/O board. 3. Remove the two (M2x3) screws that secure the I/O board to the palm-rest and keyboard assembly, and remove the I/O board from the system. 4. Remove the three (M2x3) screws that secure the I/O board to the palm-rest and keyboard assembly, and remove the I/O board from the system.
Steps 1. Align and place the I/O board under the left hinge assembly and on to the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws to secure the I/O daughter board to the palm-rest and keyboard assembly. 3. Replace the three (M2x3) screws to secure the I/O daughter board to the palm-rest and keyboard assembly. 4. Connect the fingerprint-reader board cable to the connector on the I/O board and close the latch, if applicable. 5.
Steps 1. Disconnect the hard-drive FFC from the system board. 2. Remove the three (M2x2) screws securing the touchpad bracket to the palm-rest and keyboard assembly. 3. Remove the touchpad bracket from the computer. 4. Remove the two (M2x2) screws securing the touchpad module in palm-rest and keyboard assembly. 5. Diconnect the touchpad FFC from the system board. 6. Remove the touchpad module with touchpad FFC from the computer.
Steps 1. Align and place the touchpad module onto the computer. 2. Reconnect the touchpad FFC to the touchpad module. 3. Install the two (M2x2) screws to secure the touchpad module to the palm-rest and keyboard assembly. 4. Install the touchpad bracket on the touchpad and secure it using the three (M2x2) screws. 5. Reconnect the hard-drive FFC to the system board. Next steps 1. 2. 3. 4. Install the battery. Install the base cover. Install the SD card.
Display assembly Removing the display assembly Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer. Remove the SD card. Enter service mode. Remove the base cover. Remove the WLAN card. About this task The following images indicate the location of the display assembly and provides a visual representation of the removal procedure.
Steps 1. Disconnect the display cable from the connector on the system board. 2. Unroute the WLAN antenna cables and the speaker cables from the routing guides on the computer.
3. Remove the six (M2.5x5) screws that secure the display hinges to the palm-rest and keyboard assembly. 4. Fold the left and right hinges away from the palm-rest and keyboard assembly. 5. Lift the palm-rest and keyboard assembly at an angle to free it from the hinges and remove it from the display assembly. Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align and place the system under the hinges on the display assembly. 2. Fold the hinges back and install the four (M2.5x5) screws to secure the display assembly.
3. Re-route the speaker and WLAN antenna cables through the routing channels on the palmrest. 4. Reconnect the display cable to the connector on the system board. Next steps 1. 2. 3. 4. 5. Install the WLAN card. Install the base cover. Exit service mode. Install the SD card. Follow the procedure in after working inside your computer. Hinge caps Removing the hinge caps Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in Before working inside your computer. Remove the SD card. Enter service mode.
Steps NOTE: Before removing the display hinge caps, open the display hinges to at least 90 degrees. 1. Pinch the left-hinge cap in the center. 2. Use the scribe to pry open the left-hinge cap from the openings on its inner side. 3. Lift the inner side of the left-hinge cap and remove it from the left hinge. 4. Pinch the right hinge cap in the center. 5. Use the scribe to pry open the right-hinge cap from the openings on itsinner side. 6.
Steps 1. Align the rib inside the left-hinge cap to the outer sides. 2. Push the left-hinge cap down until it clicks in place. 3. Align the rib inside the right-hinge cap to the outer sides. 4. Push the right-hinge cap down until it clicks in place. Next steps 1. 2. 3. 4. 5. 6. 56 Install the display assembly. Install the WLAN card. Install the base cover. Exit service mode. Install the SD card. Follow the procedure in after working inside your computer.
Display bezel Removing the display bezel Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer. Remove the SD card. Enter service mode. Remove the base cover. Remove the display assembly. About this task The following images indicate the location of the display bezel and provide a visual representation of the removal procedure. Steps 1. Use a plastic scribe to pry open the display bezel from the outer edge at the left and right sides of the display hinges.
2. Carefully pry the bezel along the edges with your fingers. NOTE: Do not use a scribe or any other objects, and apply pressure to the display panel to avoid damaging the display panel. 3. Work around the edge of the display assembly to pry the display bezel from the display assembly. 4. Lift and remove the display bezel from the display assembly. Installing the display bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Place the display panel and display assembly on a clean and flat surface. 2. Place the display bezel on the display assembly. 3. Align the tabs on the display bezel to the slots on the display assembly. 4. Press down on the display bezel and snap the display bezel in place. Next steps 1. 2. 3. 4. 5. Install the display assembly. Install the base cover. Exit service mode. Install the SD card. Follow the procedure in after working inside your computer. Hinges Removing the hinges Prerequisites 1.
3. 4. 5. 6. 7. 8. Enter service mode. Remove the base cover. Remove the WLAN card. Remove the display assembly. Remove the hinge caps. Remove the display bezel. About this task The following images indicate the location of the hinge caps and provides a visual representation of the installation procedure. Steps 1. Remove the three (M2.5x3.8) from the left hinge. 2. Lift and remove the left hinge from the display assembly. 3. Remove the three (M2.5x3.8) from the right hinge. 4.
Installing the hinges Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the hinges and provides a visual representation of the installation procedure. Steps 1. Align and place the left hinge on the display assembly. 2. Install the three (M2.5x3.8) screws to secure the hinge to the display panel and back cover. 3. Align and place the right hinge on the display assembly. 4.
4. 5. 6. 7. 8. Install the WLAN card. Install the base cover. Exit service mode. Install the SD card. Follow the procedure in after working inside your computer. Display panel Removing the display panel Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. Follow the procedure in before working inside your computer. Remove the SD card. Enter service mode. Remove the base cover. Remove the WLAN card. Remove the display assembly. Remove the hinge caps. Remove the display bezel.
Steps 1. Use a plastic scribe to pry the display panel from the bottom-right corner. 2. Gently start prying the display panel along the left and right sides of the display back-cover using your hands. 3. Lift the bottom side of the display panel and slide it downward to release the display brackets from the slots at the top side of the display cover. 4. Gently flip the display panel assembly forward, peel back the Mylar tape securing the display cable on the rear of the display panel.
NOTE: Ensure that the panel has a clean and smooth surface to rest on to prevent damage. 5. Disconnect the display cable from the display panel assembly and lift the display panel away from the system. NOTE: Do not remove the metal brackets from the panel. Installation display panel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Place the display panel on a flat and clean surface . 2. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable . 3. Adhere the tape that secures the display cable to the back of the display panel . 4. Turn the display panel over and place it on the display back-cover. 5. Lift the bottom side of the display panel and slide the top side into the slots at the top of the display back-cover. 6.
Next steps 1. 2. 3. 4. 5. 6. 7. 8. Install the display bezel. Install the hinge caps. Install the display assembly. Install the WLAN card. Install the base cover. Exit service mode. Install the SD card. Follow the procedure in after working inside your computer. Camera Removing the camera Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. Follow the procedure in before working inside your computer. Remove the SD card. Enter service mode. Remove the base cover. Remove the WLAN card. Remove the display assembly.
Installing the camera Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Steps 1. Using the alignment post, adhere the camera module on the display back-cover and antenna assembly. 2. Connect the camera cable to the camera module. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. Install the display panel. Install the display bezel. Install the hinge caps. Install the display assembly. Install the WLAN card.
7. Remove the hinge caps. 8. Remove the display bezel. 9. Remove the display panel. About this task The following images indicate the location of the eDP cable and provides a visual representation of the removal procedure. Steps 1. Disconnect the eDP cable from the camera module. 2. Carefully peel the eDP cable from the display back-cover. Installing the eDP cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Adhere the eDP cable to the display back cover. 2. Connect the eDP cable to the camera module. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. Install the display panel. Install the display bezel. Install the hinge caps. Install the display assembly. Install the WLAN card. Install the base cover. Exit service mode. Install the SD card. Follow the procedure in after working inside your computer.
Display back-cover Removing the display back-cover Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Follow the procedure in before working inside your computer. Remove the SD card. Enter service mode. Remove the base cover. Remove the WLAN card. Remove the display assembly. Remove the hinge caps. Remove the display bezel. Remove the display panel. Remove the camera.
Steps Place the display back-cover on a clean surface and perform the post-requisites to install the display back-cover. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Install the camera. Install the display panel. Install the display bezel. Install the hinge caps. Install the display assembly. Install the WLAN card. Install the base cover. Exit service mode. Install the SD card. Follow the procedure in after working inside your computer. Power button Removing the power button Prerequisites 1. 2. 3. 4. 5.
Steps 1. Remove the single (M2x2) screws securing the power button to the palm-rest and keyboard assembly. 2. Remove the power button from the computer. Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the power button and provides a visual representation of the installation procedure.
Steps 1. Place the power-button board into the slot on the palm-rest and keyboard assembly. 2. Install the single (M2x2) screws to secure the power button to the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. 5. Install the IO board. Install the base cover. Exit service mode. Install the SD card. Follow the procedure in after working inside your computer. Power button with fingerprint reader Removing the power-button with fingerprint reader Prerequisites 1. 2. 3. 4. 5.
Steps 1. Remove the two (M2.5x5) screws securing the left hinge to the palm-rest and keyboard assembly. 2. Fold back the hinge to access the power-button with fingerprint reader. 3. Remove the single (M2x3) screw securing the power-button with fingerprint reader to the palm-rest and keyboard assembly. 4. Peel back the tape holding the fingerprint-reader FFC to the palm-rest and keyboard assembly. 5. Remove the power-button with fingerprint reader and FFC from the computer.
Steps 1. Place the power-button with fingerprint reader into the slot on the palm-rest and keyboard assembly. 2. Install the single (M2x2) screws to secure the power-button with fingerprint reader to the palm-rest and keyboard assembly. NOTE: For models shipped with a fingerprint reader, when installing the power-button, fold and align the fingerprint-reader FPC to the mark at the right of the power button. Then align the white line on the FPC to the mark on the palm rest. 3.
Next steps 1. 2. 3. 4. 5. Install the IO board. Install the base cover. Exit service mode. Install the SD card. Follow the procedure in after working inside your computer. System board System board connectors The following image shows the different connectors on the system board. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13.
3. 4. 5. 6. 7. 8. 9. 10. Remove Remove Remove Remove Remove Remove Remove Remove the the the the the the the the base cover. battery. WLAN card. memory modules display assembly. SSD. system fan. heatsink. NOTE: The system board can be removed along with the heat sink. About this task The following images indicate the location of the system board and provides a visual representation of the removal procedure.
Steps 1. Remove the two (M2.5x5) screws from the right hinge and fold the right hinge up. 2. Disconnect the following cables from the system board: a. b. c. d. e. f. g. h. i. Fan cable IO board FFC Power- adapter port cable Fingerprint-reader cable, if applicable Keyboard FFC Keyboard backlight FFC, if applicable Touchpad FFC Hard drive FFC Speaker cable 3. Remove the three (M2x3) screws and the single (M2x2) screw that secures the system board to the palm-rest and keyboard assembly. 4.
Steps 1. Align and place the system board on the palm-rest and keyboard assembly. 2. Replace the single (M2x4) screw that secures the system board to the palm-rest and keyboard assembly. 3. Connect the following cables to the system board: a. b. c. d. e. f. g. h. i.
4. Fold back the right hinge and install the two (M2.5x5) screws to secure it to the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Install the display assembly. Install the heatsink. Install the system fan. Install the memory modules. Install the SSD. Install the WLAN card. Install the battery. Install the base cover. Install the SD card. Follow the procedure in after working inside your computer. Power-adapter port Removing the power-adapter port Prerequisites 1. 2. 3. 4.
3. Remove the power-adapter port module from the computer. NOTE: The power-adapter port is secured in place only by the right display hinge. Ensure that the power-adapter port does not fall off from the slot after the right hinge is removed. Installing the power-adapter port Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Follow the procedure in before working inside your computer. Remove the SD card. Remove the base cover. Remove the battery. Remove the WLAN card. Remove the memory modules Remove the display assembly. Remove the SSD. Remove the hard drive assembly. Remove the speakers. Remove the system fan. Remove the heatsink. NOTE: The system board can be removed along with the heat sink.
Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure. Steps Place the palm-rest and keyboard assembly on a flat and clean surface, and perform the post-requisites to install the palm-rest and keyboard assembly. Next steps 1. 2. 3.
3 Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell knowledge base article, Drivers and Downloads FAQs .
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
One time boot menu To enter one time boot menu, turn on your computer, and then press F2 immediately. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number.
Navigation keys NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart the system. Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down list, if applicable. Tab Moves to the next focus area. Esc Moves to the previous page until you view the main screen.
Table 6. BIOS Overview Page Options Description Series and system model number This field shows the following information: ● BIOS Version - The version of the BIOS installed on the computer. ● Service tag - The unique 7 digit hexadecimal identification number for the computer. ● Asset tag ● Manufacture Date - The date for when the unit was manufactured. ● Ownership Date - The date for when the unit's ownership was transferred to the end user.
Table 6. BIOS Overview Page (continued) Options Description Memory The Memory field provides information related to the memory on the computer: ● Memory Installed - This field gives the amount of memory installed on the computer. ● Memory Available - This field gives the amount of memory available for use on the computer. ● Memory Speed - This field mentions the speed at which the memory runs on the computer.
Table 7. Boot Configuration: (continued) Options Description ● Add Boot option - Allows the user to manually add a Boot path. Secure Boot Enable Secure Boot This section contains a toggle switch that allows the user to enable or disable Secure Boot. (OFF by default) Secure Boot Mode This section allows the user to select one of the two Secure Boot options available on the computer: ● Deployed Mode - This mode checks the integrity of UEFI drivers and bootloaders before allowing execution.
Table 8. Integrated Devices (continued) Options Description Enable Audio This section contains a toggle switch that allows the user to enable or disable the audio on the computer. It also allows the user to: ● Enable Microphone (Enabled by default.) ● Enable Internal Speakers (Enabled by default.) USB Configuration This section helps the user to make changes to the USB settings on the computer.
Table 9. Storage (continued) Options Description ● Secure Digital (SD) Card Read-Only Mode (Disabled by default). Display This section provides display details and settings. Table 10. Display Options Description Display Brightness Brightness on battery power This section has a scroll bar which allows the user to set the brightness level on battery power (lowest setting by default).
Table 11. Connection (continued) Options Description Wireless Radio Control This section contains a toggle switch that allows the user to enable or disable a feature where the system will sense a connection to a wired network and disable the WLAN or WWAN connection (OFF by default). Power This section provides power details and settings. Table 12. Power Options Description Battery configuration This section provides options to enable different power modes on the computer.
Table 12. Power (continued) Options Description ● Ultra Performance - Processor and cooling fan speed are increased for more performance. USB Wake Support Block Sleep Block Sleep This section contains a toggle switch to allow the user to enable or disable the system from entering Sleep(S3) mode in the operating system (OFF by default). NOTE: When enabled, it will not allow the system to go to sleep, IRST is disabled and power options in the operating system will be blank.
Table 13. Security (continued) Options Description Clear This section contains a toggle switch which clears the TPM owner information, and returns the TPM to the default state (OFF by default). PPI Bypass for Clear Commands This section contains a toggle switch which controls the TPM Physical Presence Interface(PPI). When enabled, this setting will allow the OS to skip BIOS PPI user prompts when issuing the clear command (OFF by default).
Table 13. Security (continued) Options Description booting to a UEFI booth path device from F12 boot menu. The options available are as below: ● Never ● Always ● Always Except Internal HDD (Selected by default) ● Always Except Internal HDD&PXE SafeShutter SafeShutter This section allows the user to choose between dynamic and manual shutter control: ● Dynamic Shutter - Camera shutter will automatically open when user grants application permission and close when permission ends.
Table 14. Passwords (continued) Options Description ● Disabled (selected by default) ● Reboot Bypass Password Changes Enable Non-Admin Password Changes This section contains a toggle switch which when on, user can change system and hard drive password without the need for admin password (OFF by default). Admin Setup Lockout Enable Admin Setup Lockout This section contains a toggle switch which allows the administrator to control how users can or cannot access BIOS setup (OFF by default).
Table 15. Update Recovery (continued) Options Description Dell Auto OS Recovery Threshold This field allows the user to select the number of failed boot attempts by the system before SupportAssist OS Recovery is triggered. The options here are as below: ● Off ● 1 ● 2 (selected by default) ● 3 System Management This section provides System Management settings. Table 16. System Management Options Description Service Tag Service Tag This field provides the unique Service Tag of the computer.
Table 17. Keyboard (continued) Options Description Fn Lock Options This field contains a toggle switch to change the mode of the function keys (ON by default). The options are as follows: ● Lock Mode Standard - Traditional F1-F12 functions ● Lock Mode Secondary - Enables secondary functions on the Fn keys (selected by default) Keyboard Illumination Keyboard Illumination This field allows the user to set the keyboard illumination settings.
Table 18. Pre-boot Behavior (continued) Options Description Warning and Errors Warning and Errors This field allows the user to enable or disable boot process to be paused only when warnings or errors are detected.
Table 19. Virtualization (continued) Options Description VT for Direct I/O Enable Intel VT for Direct I/O This field allows the user to enable or disable the system from being able to perform VT for Direct I/O (enabled by default). Performance This section provides Performance settings. Table 20. Performance Options Description Multi-Core Support Active Cores This field allows the user to configure the number of active cores on the computer.
System Logs This section contains BIOS, Thermal and Power event logs. Table 21. System Logs Options Description BIOS Event Log Clear BIOS Event log This field contains a toggle switch to Keep or Clear BIOS Event logs. It also lists all saved events(Date, Time, Message) - ("Keep" selected by default). Thermal Event Log Clear Thermal Event Log This field contains a toggle switch to Keep or Clear Thermal Event logs. It also lists all saved events(Date, Time, Message) - ("Keep" selected by default).
NOTE: Follow the on-screen instructions. Updating BIOS on systems with BitLocker enabled CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an unnecessary operating system re-install.
Updating the BIOS in Linux and Ubuntu To update the system BIOS on a computer that is installed with Linux or Ubuntu, see the knowledge base article 000131486 at www.dell.com/support. Updating the BIOS from the F12 One-Time boot menu Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12 One-Time boot menu.
CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled. Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter the system setup, press F12 immediately after a power-on or reboot. Steps 1.
Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.
5 Troubleshooting Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system.
Amber—Computer is running on battery and the battery has less than 5% charge. Off ● Power adapter is connected, and the battery is fully charged. ● Computer is running on battery, and the battery has more than 5% charge. ● Computer is in sleep state, hibernation, or turned off. The power and battery-status light blinks amber along with beep codes indicating failures.
Table 23. LED codes (continued) Diagnostic light codes Problem description Recommended solutions 3,7 Management Engine (ME) error Timeout waiting on ME to reply to HECI message. If problem persists, replace the system board. 4,1 Memory DIMM power rail failure Replace the system board. Camera status light: Indicates whether the camera is in use. ● Solid white—Camera is in use. ● Off—Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. M-BIST M-BIST(Built In Self-Test) diagnostics tool, featuring improved accuracy in system board failures. NOTE: M-BIST can be manually initiated before POST(Power On Self Test). How to run M-BIST NOTE: M-BIST must be initiated on the system from a power-off state that is either connected to AC power or with battery only. 1.
Handling swollen Lithium-ion batteries Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery. Lithium-ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 24. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.
