Dell™ Personal AIO Printer A920 User's Guide Click the links to the left for information on the features and operation of your printer. For information on other documentation included with your printer, see Finding information. To order ink or supplies from Dell: 1. Double-click the Dell Printer Supplies-inkjet icon on your desktop. 2. Visit Dell's cartridge ordering website, or order Dell printer supplies by phone. www.dell.com/supplies or www.dell.euro.
____________________ UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Computer Corporation, One Dell Way, Round Rock, Texas, 78682, USA. June 2003 SRV T0628 Rev.
Finding information Refer to: When you need help with: Setup diagram This document contains complete setup information. Drivers and Utilities CD The Drivers and Utilities CD contains drivers for your AIO printer, the Dell AllIn-One Center, the Dell Printer Solution Center, the Dell Photo Editor, and the Dell Personal AIO Printer User's Guide. Documentation and drivers are already installed on your printer when shipped from Dell.
Dell Support website The Dell Support website provides several online tools, including: Solutions - Troubleshooting hints and tips, articles from technicians, and online courses Upgrades - Upgrade information for components, such as memory Customer Care - Contact information, order status, warranty, and repair information Downloads - Drivers Reference - Printer documentation and product specifications You can access Dell Support at support.dell.com.
Understanding your printer
Use the: When you want to: 1 Paper support Load paper in the All-In-One. 2 Operator panel Operate your All-In-One. 3 Paper exit tray Stack paper as it exits the All-In-One. 4 Top cover Place an item on or remove an item from the scanner glass. 5 Paper guide Make sure paper feeds correctly into the All-In-One. 6 Scanner support Keep the scanner unit open to insert and change cartridges. 7 Printer (scanner unit) Insert ink cartridges. NOTE: Lift the scanner unit to insert ink cartridges.
Maintenance Ordering supplies Replacing the ink cartridges Aligning the ink cartridges Cleaning the ink cartridge nozzles Ordering supplies Your Dell Personal AIO Printer A920 comes with software installed to detect the ink levels in the printer. During a print job, a screen appears on your computer to warn you if the ink levels are low. To order more ink, follow the instructions on the screen or visit the Dell website at www.dell.com/supplies or www.dell.euro.com/supplies.
2. The ink cartridge carrier moves and stops at the loading position unless the printer is busy. 3. Squeeze the tabs on the cartridge lids, and then lift the lids. 4. Remove the old cartridges. Store them in an air-tight container or dispose of them. 5. If you are installing new cartridges, remove the stickers and tape from the bottom of the cartridges. For help, refer to the setup documentation. NOTICE: Do not touch the gold contact area on the cartridges. 6. Insert the new cartridges.
6. ink cartridge is secure in the right carrier, and then snap the lids closed. 7. Lift the printer (scanner unit) and push the scanner support back while lowering the printer (scanner unit) until it is closed. Aligning the ink cartridges There are two instances when you will align your ink cartridges. After installing cartridges To improve print quality To align the ink cartridges: 1. Load plain paper in the printer. For help, refer to your Owner's Manual. 2. Open the Dell Printer Solution Center.
Characters are not printing completely. White dashes appear in graphics or printed text. Print is smudged or too dark. Colors on print jobs are faded or they differ from the colors on the screen. Vertical lines are jagged or edges are not smooth. To clean the nozzles: 1. Load plain paper in the printer. 2. Open the Dell Printer Solution Center. For help, refer to your Owner's Manual. 3. From the Maintenance tab, click Clean to fix horizontal streaks. 4. Click Print.
Troubleshooting General troubleshooting Transparencies or glossy photo papers stick together Transparencies or photo papers contain white lines Printing troubleshooting Document prints poorly Scanning, copying, and faxing troubleshooting Auto-cropping of scanned image is unsatisfactory Edges of copied documents are cut off Copied objects appear in a different location on the page Removing and reinstalling the software Other help sources If your All-In-One has a problem, make sure: Your All-In-One is on.
3. When I insert the printer software CD, nothing happens 1. From the Desktop, double-click the My Computer icon 2. Right-click the CD ROM drive icon, and then select AutoPlay or AutoRun. All-In-One is not communicating with the computer 1. Disconnect and reconnect both ends of the USB cable. 2. Unplug the printer from the electrical wall outlet, reconnect the power supply, and then press Power. 3. Restart the computer. If the problem continues, remove and then reinstall the software.
3. 4. Make sure the paper guide is against the left edge of the paper. Transparencies or glossy photo papers stick together Remove each page as it exits the printer and let it dry completely before stacking. Use a transparency or photo paper designed for inkjet printers. Transparencies or photo papers contain white lines Clean the nozzles. For help, see Cleaning the ink cartridge nozzles. Printing troubleshooting Document prints slowly 1. Close all programs not in use. The memory resources may be low. 2.
Select a higher quality from the Document/Quality tab of Print Properties, Preferences, or from the AllIn-One Center: a. Open the Dell All-In-One Center. For help, refer to your Owner's Manual. b. From the Copy... section, click See More Copy Settings. c. From the Copy quality area, select a higher print quality than what you are currently using. Test the cartridge alignment. For help, see Aligning the ink cartridges. Clean the nozzles. For help, see Cleaning the ink cartridge nozzles.
Bottom margin: 16.51 mm (0.65 in.) Colors are faded or not printing completely Use a different color setting. Use a different brand of paper. Every paper brand accepts ink differently and prints with slight color variations. Clean the nozzles. For help, see Cleaning the ink cartridge nozzles. An ink cartridge may be out of or low on ink. Scanning, copying, and faxing troubleshooting Scanning was not successful The software may not be installed properly.
2. NOTE: Make sure all ink or corrective fluid on the document is dry before placing the document on the scanner glass. Edge of the copy does not print Make sure the original is properly oriented on the glass. For help, refer to your Owner's Manual. Make sure the area you want to copy is not larger than the printable area of the page. Apply the Fitto-page feature. To apply the Fit-to-page feature: a. Open the Dell All-In-One Center. For help, see your Owner's Manual. b.
To clean the scanner glass: 1. Dampen a clean, lint-free cloth. 2. Gently wipe the scanner glass. NOTE: Make sure all ink or corrective fluid on the document is dry before placing the document on the scanner glass. To turn the feature off for your next scan: 1. Open the Dell All-In-One Center. For help, refer to your Owner's Manual. 2. From the Scan... section, click See More Scan Settings. 3. From the What is being scanned? option, select anything but Photo. Or 1. Open the Dell All-In-One Center.
1. Open the Dell All-In-One Center. For help, refer to your Owner's Manual. 2. Click Preview Now to view your scanned image. 3. To resize and crop the image, drag the box around the image in the preview area until the size is satisfactory for your scan. Edges of copied documents are cut off 1. Move the document to a different place on the glass. 2.
2. Follow the instructions on the computer screen to remove the printer software. 3. Restart the computer before reinstalling the software. 4. Insert the Drivers and Utilities CD and follow the instructions on the computer screen to install the software. For help, refer to the setup documentation. Other help sources If the preceding printer solutions do not solve the problem with your printer: Refer to the Dell Printer Solution Center software for more troubleshooting information: a. Click Start Center.
Printer specifications Overview Physical specifications Environmental specifications Power consumption and requirements Fax mode capabilities Printer and scan mode capabilities Operating system support Memory specifications and requirements Paper Cables Overview Base memory 128 KB print buffer 24 KB scan buffer Emulation Host based data stream printing Connectivity USB Duty cycle (maximum) 3,000 pages/month Printer life 36,000 pages or one year (Letter size 5% coverage) Physical specifications Ph
Condition Temperature Relative humidity (non-condensing) Operation 10° to 32° C 50° to 90° F 20% to 80% Storage 1° to 60° C 34° to 140° F 5% to 80% Shipping -40° to 60° C 5 to 100% -40° to 140° F Power consumption and requirements Rated AC Input 100V–240V Rated Frequency 50/60 Hz Minimum AC input 100V AC Maximum AC input 240V AC Maximum input current 1.
Print and scan resolution dpi Equivalent print resolution Quick 150 x 150 600 x 300 dpi Normal 300 x 300 600 x 600 dpi Better 600 x 600 1200 x 1200 dpi Best 600 x 600 4800 x 1200 dpi Operating system support The Dell Personal AIO Printer A920 supports: Windows XP Windows 2000 Memory specifications and requirements Your operating system must meet the minimum system requirements.
Dell technical support policy Contacting Dell Warranty and return policy Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware.
Warranty and return policy Dell Computer corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your printer, refer to your Owner's Manual.
Regulatory notices Federal Communications Commission (FCC) compliance information statement Industry Canada compliance statement Avis de conformité aux normes d'Industrie Canada European Community (EC) directives conformity Noise emission levels The United Kingdom Telecommunications Act 1984 ENERGY STAR Federal Communications Commission (FCC) compliance information statement The Dell AIO Printer A920 has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of th
Dell Products, L.P. One Dell Way Round Rock, Texas 78682 USA Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Avis de conformité aux normes d'Industrie Canada Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
The United Kingdom Telecommunications Act 1984 This apparatus is approved under the approval number NS/G/1234/J/100003 for the indirect connections to the public telecommunications systems in the United Kingdom. ENERGY STAR The EPA ENERGY STAR Office Equipment program is a partnership effort with office equipment manufacturers to promote the introduction of energy-efficient products and to reduce air pollution caused by power generation.
