Users Guide

Problems Possible causes Possible solutions
• Coin-cell batteries
were replaced and the
pen was not paired
again with your device.
• Remove the pen from
the list of Bluetooth
devices and re-pair it
with your device. For
more information, see
Pairing with a
Bluetooth device.
Pressing the top button in
succession does not
capture screenshot.
Windows update
KB2968599 is not installed
on your device.
Install the Windows
update KB2968599 from
the Microsoft website.
Unable to pair the pen
with your device.
• Unsupported device. • Dell Active Pen works
only with Dell devices.
• Bluetooth driver on
your device is
outdated.
• Install the latest
Bluetooth driver for
your device.
Pen shows as Not
Connected under
Bluetooth devices list.
Pen is not paired correctly
with your device.
• Install the latest
Bluetooth driver for
your device.
• Remove the pen from
your Bluetooth list and
pair it again. For more
information on pairing
the pen with your
device, see Pairing
with a Bluetooth
device.
Bluetooth-pairing light
does not turn on.
Coin-cell batteries may be
out of charge.
Change the coin-cell
batteries. For more
information, see Installing
coin-cell batteries.
Pressing and holding the
top button for 0.5 second
or pressing the button
twice in succession does
not wake up the computer
or tablet from connected
standby.
Your computer or tablet
may not support the
connected standby
feature.
Ensure to use this feature
on computers and tablets
that support the
connected standby
feature. Search PN556W
on Dell website for a list of
supported devices.
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