Service Manual

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Troubleshooting Software and Hardware Problems
If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to
resolve the incompatibility.
To start the Hardware Troubleshooter:
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1. Click , and click Help and Support.
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2. Type hardware troubleshooter in the search field and press <Enter> to start the search.
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3. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.
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Dell Diagnostics
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When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see Lockups and Software Problems) and run the Dell
Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
See System Setup to review your computer's configuration information, and ensure that the device that you want to test displays in the system setup program
and is active.
Start the Dell Diagnostics from your solid state drive or from the Dell Drivers and Utilities disc.
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Starting the Dell Diagnostics From Your Solid State Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your solid state drive.
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1. Ensure that the computer is connected to an electrical outlet that is known to be working properly.
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2. Turn on (or restart) your computer.
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3. WhentheDELL™logoappears,press<F12>immediately.SelectDiagnostics from the start menu and press <Enter>.
This may invoke the Pre-Boot System Assessment (PSA) on your computer.
If PSA is invoked:
a. The PSA will start running tests.
b. If the PSA completes successfully, the following message is displayed:
"No problems have been found with this system so far. Do you want to run the remaining memory tests? This will take about 30 minutes or
more. Do you want to continue? (Recommended)."
c. If you are experiencing memory issues, press <y>, otherwise press <n>. The following message is displayed:
"Booting Dell Diagnostic Utility Partition. Press any key to continue."
d. Press any key to go to the Choose An Option window.
If PSA is not invoked:
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
NOTE: The Dell Diagnostics works only on Dell computers.
NOTE: The Dell Drivers and Utilities disc is optional and may not ship with your computer.
NOTE: If your computer cannot display a screen image, see Contacting Dell.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Windows®desktop, and then shut down
your computer and try again.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities
media.