Users Guide

7.5 W
USB-C
USB 2.0, 480 Mbps
USB-A
USB 2.0, 480 Mbps
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NOTE: When adapter is connected to the 7.5 W USB-C (DisplayPort Alt
Mode) port on your computer, only one of the downstream USB-C or
USB-A ports will work on a rst-come-rst-serve basis with USB 2.0 (480
Mbps) data transfer rate.
For example:
• When a peripheral is connected to the USB-C port on your mobile adapter,
the USB-A will be disabled.
• When a peripheral is connected to the USB-A port on your mobile adapter,
the USB-C will be disabled.
Troubleshooting
Problems Possible solutions
The mobile adapter is
not working on the
USB-A port on your
computer
The mobile adapter is compatible only with the USB-C
port on your computer. That is, Thunderbolt port or
USB-C (DisplayPort Alt Mode) port.
Multiple displays are
not working
Utilizing all the ports at
the same time is not
working
The mobile adapter supports only single display out. You
can only connect a peripheral to the HDMI port, or
DisplayPort, or the VGA port at a time.
• If you connect the mobile adapter to a Thunderbolt or
15 W USB-C (DisplayPort Alt Mode) port on your
computer, you can use one video out port, one Ethernet
port, and two USB ports.
• If you connect the mobile adapter to a 7.5 W USB-C
(DisplayPort Alt Mode) port on your computer, you can
use one video out port, one Ethernet port, and only one
USB port.
Power Surge message
pops up when
connecting a peripheral
to the mobile adapter
• The peripheral you connected to the mobile adapter
needs more power.
• Disconnect other peripherals connected to the
mobile adapter.
• For high-power peripherals, it is recommended to
connect the peripheral to your computer directly.
Unable to read and
write to an external
SSD/HDD and optical
• Some external SSD/HDD/Optical drives require
higher power than what your mobile adapter can
support.
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(CD/DVD/Blu-ray)
drive when connected
to the mobile adapter
• It is recommended that you connect external
SSD/HDD/Optical drive to your computer directly.