Users Guide

Troubleshooting | 73
The displayed
pictures
appear
incorrectly
when the DP/
HDMI cable is
connected
through a
USB-C
adapter or
dock to your
notebook/
desktop
Display will
freeze, has
black screen or
display
abnormal
screen
• Do not use a USB-C adapter or dock.
Connect the DP/HDMI cable directly to
your notebook/desktop.
Cannot
achieve 360
Hz refresh rate.
The monitor
cannot display
with 360 Hz
refresh rate
• Ensure that the monitor is connected to the
computer with the DP cable that came with
the monitor.
• Ensure that you have set the refresh rate to
360 Hz via your computer’s control panel or
NVIDIA control panel.
• If your are playing games, ensure that the
setting of your game is set to 360 Hz.
Cannot launch
NVIDIA Reflex
Latency
Analyzer.
The NVIDIA
Reflex Latency
Analyzer is not
responsive, or
is not working
properly.
• Ensure you have connected a mouse (wired
or wireless) directly to the designated USB
port.
• Ensure you have turned On the NVIDIA
Reflex Latency Analyzer from the OSD
menu.
• Ensure you have set the size and location of
the detection area to your preferred setting.