Alienware AW3821DW Monitor User’s Guide Model: AW3821DW Regulatory model: AW3821DWb
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Identifying parts and controls . . . . . . . . . . . . . . . . . . . . . . . . . 10 Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 31 Attaching the stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Connecting the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Removing the monitor stand . . . . . . . . . . . . . . . . . . . . . . . . . 36 VESA wall mounting (optional) . . . . . . . . . . . . . . . . . . . . . . . 38 Operating the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 39 Power on the monitor . .
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 FCC notices (U.S. only) and other regulatory information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Contact Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 EU product database for energy label and product information sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety instructions CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. • Place the monitor on a solid surface and handle it carefully. The screen is fragile and can be damaged if dropped or hit sharply. • Always be sure that your monitor is electrically rated to operate with the AC power available in your location. • Keep the monitor in room temperature.
About your monitor Package contents Your monitor ships with the components shown below. If any component is missing, contact Dell technical support. For more information see Contact Dell. NOTE: Some components may be optional and may not ship with your monitor. Some features or media may not be available in certain countries.
Power cable (varies by country) DisplayPort to DisplayPort cable (1.8 meters) Mini-DisplayPort to DisplayPort cable (1.8 meters) HDMI cable (1.8 meters) USB 3.2 Gen1 (5 Gbps) upstream cable (enables the USB ports on the monitor, 1.
Product features The Alienware AW3821DW monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 95.29 cm (37.52 inch) viewable area (measured diagonally). Resolution: Up to 3840 x 1600 through DisplayPort and HDMI, with full-screen support or lower resolutions, supporting a high refresh rate of 144 Hz. • NVIDIA® G-SYNC® ULTIMATE monitor with a rapid response time of 1 ms gray to gray in Extreme mode*. • Color gamut of 130.
users experiment with the different modes to find the setting that is right for them. Identifying parts and controls Front view Label Description Use 1 Cable-management slot (on the front side of the stand) 2 Power On/Off button (with LED To turn the monitor on or off. indicator) Solid blue light indicates that the monitor is turned on and functioning normally. Blinking white light indicates that the monitor is in Standby Mode. 10 | About your monitor To organize the cables neatly.
Top view Label 1 Description Ambient light sensor Use Detects ambient light and adjusts the brightness of the display accordingly. For more information, see Ambient Light Sensor.
Label Description Use 1 Joystick Use it to control the OSD menu. 2 Function buttons For more information, see Operating the monitor. 3 Barcode, serial number, and Service Tag label Refer to this label if you need to contact Dell for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information. 4 Cable-management clips (2) To organize the cables neatly.
Rear and bottom view Rear and bottom view without monitor stand Label Description Use 1 Power connector Connect the power cable (shipped with your monitor). 2 HDMI port (HDMI 1) Connect your computer with the HDMI cable (one HDMI cable is shipped with your monitor). 3 HDMI port (HDMI 2) Connect your computer with the HDMI cable (one HDMI cable is shipped with your monitor).
5 Downlights When the monitor set up is complete, tap the touch sensor at the bottom of the display to turn the downlights on or off. NOTE: The factory setting is on, so the downlights are active if the power cable is connected. To change the default settings, see AlienFX Lighting. NOTE: When the Spectrum function is On, the downlights are turned off.
7 Headphone port Connect the headphone or speakers. CAUTION: Increasing the audio output beyond 50% on the volume control or equalizer may increase the output voltage on the headphones thereby increasing the sound pressure levels. 8, 10 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-A downstream port (3) Connect your USB 3.2 Gen1 (5 Gbps) device.* NOTE: To use these ports, you must connect the USB cable (shipped with your monitor) to the USB-upstream port on the monitor and to your computer.
Monitor specifications Model AW3821DW Screen type Active matrix - TFT LCD Panel technology IPS Aspect ratio 21:9 Viewable image Diagonal 952.9 mm (37.52 in.) Width (active area) 879.7 mm (34.63 in.) Height (active area) 366.5 mm (14.43 in.) Total area 307758.9 mm2 (477.01 in2) Pixel pitch 0.22908 mm x 0.22908 mm Pixel per inch (PPI) 110.
Color gamut 130.6% sRGB and DCI P3 95% Built-in devices • SuperSpeed USB 5Gbps (USB 3.2 Gen1) hub (with 1 USB 3.2 Gen1 (5 Gbps) upstream port) • 4 x SuperSpeed USB 5Gbps (USB 3.2 Gen1) downstream port (including 1 port which supports power-charging) Connectivity • 1 x DisplayPort version 1.4 (rear) • 2 x HDMI port version 2.0 (rear) • 1 x USB 3.2 Gen1 (5 Gbps) upstream port (rear) • 4 x USB 3.
Supported video modes Model AW3821DW Video display capabilities (HDMI 480p, 576p, 720p, 1080p, QHD & DisplayPort playback) Preset display modes HDMI display modes Display mode Horizontal frequency (kHz) Vertical frequency (Hz) VESA, 640 x 480 31.47 60 25.175 -/- VESA, 800 x 600 37.88 60 40 +/+ VESA, 1024 x 768 48.36 60 65 -/- 640 x 480p 31.48 60 25.18 -/- 720 x 480p 31.5 60 27.03 -/- 720 x 576p 31.25 50 27 -/- 1280 x 720p @ 50 Hz 37.5 50 74.
DP display modes Display mode Horizontal frequency (kHz) Vertical frequency (Hz) Pixel clock (MHz) Sync polarity (Horizontal/ Vertical) VESA, 640 x 480 31.47 60 25.175 -/- VESA, 800 x 600 37.88 60 40 -/- VESA, 1024 x 768 48.36 60 65 -/- 3840 x 1600 @ 60 Hz 99.4 60 397.4 +/- 3840 x 1600 @ 85 Hz 141.6 85 566.25 +/- 3840 x 1600 @ 100 Hz 167.8 100 671 +/- 3840 x 1600@ 120 Hz 203.3 120 813 +/- 3840 x 1600 @ 144 Hz 246.8 144 987.
Electrical specifications Model AW3821DW Video input signals HDMI 2.0/DisplayPort 1.4, 600 mV for each differential line, 100 Ω input impedance per differential pair AC input voltage/ frequency/current 100 VAC to 240 VAC / 50 Hz or 60 Hz + 3 Hz / 1.8 A (typical) Inrush current • 120 V: 40 A (max.) at 0°C (cold start) • 220 V: 80 A (max.) at 0°C (cold start) Power consumption • 0.2 W (Off mode)1 • 0.3 W (Standby Mode)1 • 43.5 W (On mode)1 • 125 W (Max.)2 • 46.35 W (Pon)3 • 144.
Physical characteristics Model AW3821DW Signal cable type • Digital: HDMI, 19 pins • Digital: DisplayPort, 20 pins • Universal Serial Bus: USB, 9 pins NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor.
Environmental characteristics Model AW3821DW Compliant standards Arsenic-free glass and mercury-free for the panel only Temperature Operating 0°C to 40°C (32°F to 104°F) Non-operating • Storage: -20°C to 60°C (-4°F to 140°F) • Shipping: -20°C to 60°C (-4°F to 140°F) Humidity Operating 10% to 80% (non-condensing) Non-operating • Storage: 5% to 90% (non-condensing) • Shipping: 5% to 90% (non-condensing) Altitude Operating 5,000 m (16,404 ft) (maximum) Non-operating 12,192 m (40,000 ft) (maximum)
Pin assignments DisplayPort connector Pin number 20-pin side of the connected signal cable 1 ML3 (n) 2 GND 3 ML3 (p) 4 ML2 (n) 5 GND 6 ML2 (p) 7 ML1 (n) 8 GND 9 ML1 (p) 10 ML0 (n) 11 GND 12 ML0 (p) 13 GND 14 GND 15 AUX (p) 16 GND 17 AUX (n) 18 Hot Plug Detect 19 Re-PWR 20 +3.
HDMI connector Pin number 19-pin side of the connected signal cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC 14 Reserved (N.C.
Universal Serial Bus (USB) interface This section gives you information about the USB ports that are available on the monitor. NOTE: This monitor is SuperSpeed USB 5 Gbps (USB 3.2 Gen1) compatible. Transfer speed Data rate Power consumption* Super-Speed 5 Gbps 4.5 W (Max, each port) High speed 480 Mbps 4.5 W (Max, each port) Full speed 12 Mbps 4.5 W (Max, each port) *Up to 2 A on USB downstream port (with battery icon) with battery charging version-compliant devices or normal USB devices. USB 3.
USB 3.2 Gen1 (5 Gbps) downstream connector Pin number 9-pin side of the connector 1 VCC 2 D- 3 D+ 4 GND 5 SSRX- 6 SSRX+ 7 GND 8 SSTX- 9 SSTX+ USB ports • 1 x upstream - rear • 2 x downstream - rear • 2 x downstream - bottom Power charging port - the port with icon; supports up to 2 A fastcharging capability if the device is BC1.2 compatible. NOTE: SuperSpeed USB 5 Gbps (USB 3.2 Gen1) functionality requires a SuperSpeed USB 5 Gbps (USB 3.2 Gen1)-capable computer.
LCD monitor quality and pixel policy During the LCD monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state, which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/pixelguidelines. Ergonomics CAUTION: Improper or prolonged usage of keyboard may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain.
• Let your upper arms rest naturally on both sides. • Ensure that your feet are resting flat on the floor. • When sitting, make sure that the weight of your legs is on your feet and not on the front portion of your seat. Adjust your chair's height or use a footrest if necessary to maintain a proper posture. • Vary your work activities. Try to organize your work so that you do not have to sit and work for extended periods of time. Try to stand or get up and walk around at regular intervals.
Handling and moving your display To ensure the monitor is handled safely when lifting or moving it, follow the guidelines mentioned below: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. • Place the monitor in the original box with the original packing materials. • Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when lifting or moving the monitor.
• When lifting or moving the monitor, do not turn the monitor upside down while holding the stand base or stand riser. This may result in accidental damage to the monitor or cause personal injury. Maintenance guidelines Cleaning your monitor CAUTION: Read and follow the Safety instructions before cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet.
Setting up the monitor Attaching the stand NOTE: The stand is not factory-installed. NOTE: The following instructions are only applicable for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. CAUTION: The following steps are important to protect your curved screen. Do follow the instructions below to finish up the installation. 1.
5. Open the protective cover on the monitor to access the VESA slot on the monitor. CAUTION: When connecting the stand assembly to the display, do not place the stand riser directly on the display back panel. Doing so may damage the pogo pins on the stand due to misalignment. 6. Carefully insert the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place.
7. Route the power cable through the cable-management slot on the stand and then through the cable-management clip at the back of the display. 8. Connect the power cable to the monitor. 9. Route the required cables, such as USB 3.2 Gen1 (5 Gbps) upstream cable, USB 3.2 Gen1 (5 Gbps) downstream cables, HDMI cable, and DisplayPort cable through the cable-management slot on the stand. NOTE: The USB 3.2 Gen1 (5 Gbps) cables are not shipped with your display and sold separately. 10.
CAUTION: Do not plug the power cable into the wall outlet or turn on the monitor until you are instructed to do so. 11. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. CAUTION: Hold the stand riser firmly when lifting the monitor to avoid any accidental damage. 12. Lift the protective cover from the monitor.
13. Slide the tabs on the I/O cover into the slots on the display back cover until it snaps into place. NOTE: Ensure that all cables pass through the I/O cover and cablemanagement slot on the stand riser. Connecting the computer WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Do not connect all cables to the computer at the same time. NOTE: The images are for the purpose of illustration only. Appearance of the computer may vary.
2. Connect the other end of the USB 3.2 Gen1 upstream cable to an appropriate USB 3.2 Gen1 port on your computer. 3. Connect the USB 3.2 Gen1 peripherals to the USB 3.2 Gen1 downstream ports on the monitor. 4. Plug the power cables for your computer and monitor into a wall outlet. 5. Turn on the monitor and the computer. If your monitor displays an image, installation is complete. If it does not display an image, see Common problems.
5. Disconnect the cables from the monitor and slide them out through the cable-management slot on the stand riser. 6. Press and hold the stand release button. 7. Lift the stand up and away from the monitor.
VESA wall mounting (optional) (Screw dimension: M4 x 10 mm) Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat surface. 2. Remove the monitor stand. (See Removing the monitor stand.) 3. Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover. 4. Attach the mounting bracket from the wall mounting kit to the monitor. 5. Mount the monitor on the wall.
Operating the monitor Power on the monitor Press the power button to turn on the monitor. Using the joystick control Use the joystick control on the rear of the monitor to make OSD adjustments. 1. Press the joystick button to launch the OSD main menu. 2. Move the joystick up/down/left/right to toggle between options. 3. Press the joystick button again to confirm the settings and exit. Joystick Description • When the OSD menu is on, press the button to confirm the selection or save the settings.
• For 2-way (up and down) directional navigation. • Toggles between the menu items. • Increases (up) or decreases (down) the parameters of selected menu item. Using the rear-panel controls Use the control buttons on the rear of the monitor to access the OSD menu and shortcut keys. The following table describes the rear-panel buttons: Rear-panel button 1 Menu Description To launch the OSD main menu. See Accessing the menu system. To exit the OSD main menu.
When you press any of these button on the rear panel (including the joystick button), the OSD Status Bar appears to let you know the current settings of some OSD functions. NOTE: The Smart HDR state is enabled automatically when your display detects HDR content. It cannot be enabled manually. Using the On-Screen Display (OSD) menu Accessing the menu system Icon Menu and submenus Game Description Use this menu to personalize your visual gameplay experience.
Preset Modes Allows you to choose from the list of preset color modes. • Standard*: Loads the monitor's default color settings. This is the default preset mode. (* means DisplayHDR-compliant) • FPS: Loads color settings ideal for First-Person Shooter (FPS) games. • MOBA/RTS: Loads color settings ideal for Multiplayer Online Battle Arena (MOBA) and RealTime Strategy (RTS) games. • RPG: Loads color settings ideal for Role-Playing Games (RPG). • SPORTS: Loads color settings ideal for sports games.
Preset Modes • Warm: Presents colors at lower color temperatures. The screen appears warmer with a red/yellow tint. • Cool: Presents colors at higher color temperatures. The screen appears cooler with a blue tint. • Custom Color: Allows you to manually adjust the color settings. Use the joystick to adjust the three colors (R, G, B) values and create your own preset color modes. Game Enhance The feature offers three available functions to enhance Mode your gameplay experience.
Response Time Allows you to set the Response Time to Fast, Super Fast or Extreme. Dark Stabilizer The feature improves the visibility in the dark gaming scenarios. The higher the value (between 0 to 3), the better visibility in dark area of the display image. Variable Backlight Optimally adjusts display back-light by controlling the brightness and dimming of the display based on the preset mode selected. • Mode 0: Ideal for gameplay.
Brightness/ Contrast Brightness Use this menu to activate Brightness/Contrast adjustment. Brightness adjusts the luminance of the backlight. Move the joystick right to increase the brightness level or move the joystick left to decrease the brightness level (min. 0 / max. 100). Contrast Adjust Brightness first, and then adjust Contrast only if further adjustment is necessary. Move the joystick right to increase the contrast level or move the joystick left to decrease the contrast level (min. 0 / max.
Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor. DP Select the DP input when you are using the DisplayPort (DP) connector. Press the joystick button to confirm the selection. HDMI 1 Select the HDMI 1 or HDMI 2 input when you are using the HDMI connector. Press the joystick button to confirm the selection.
AlienFX Lighting Use this menu to adjust the LED light settings for the Power button, Alienware logo, downlights on the bottom of the monitor, and the light stripe on the stand. Before making any adjustments, select any or all of these 4 zones from the submenus. The illustration below indicates the lighting zones.
All Zones Zone 1: Back Zone 2: Stand To specify an LED lighting color for the selected area, select On and move the joystick to highlight the Custom Color option. Zone 3: Downlights Zone 4: Power Button Then you can make a selection from the list of 20 available colors by moving the joystick up or down.
The following table depicts the color number and the RGB codes used for the 20 LED colors. No. R G B 1 0 0 0 2 63 0 255 3 100 0 240 4 255 0 255 5 239 12 175 6 255 0 89 7 255 0 0 8 255 45 0 9 255 75 0 10 255 120 0 11 204 255 0 12 127 255 0 13 76 255 0 14 0 255 0 15 0 255 25 16 0 255 63 17 0 240 240 18 0 63 255 19 0 25 255 20 0 0 255 To turn off the AlienFX lights, select Off.
Spectrum When you select On, the AlienFX lights of 4 zones glow and change colors in the sequence of the color spectrum: red, orange, yellow, green, blue, indigo, and violet. Reset AlienFX Resets all settings under the AlienFX Lighting menu to Lighting the factory defaults. Audio Volume Allows you to set the volume level of headphone output. Use the joystick to adjust the volume level from 0 to 100. Reset Audio 50 | Resets all settings under the Audio menu to the factory defaults.
Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Sets the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese). Transparency Select this option to change the menu transparency by moving the joystick up or down (min. 0/max. 100).
Personalize Shortcut Key 1 Allows you to choose a feature from Preset Modes, Shortcut Key 2 Game Enhance Mode, Dark Stabilizer, Brightness/ Contrast, Input Source, or Volume and set it as a Shortcut Key 3 shortcut key. Resets all settings under the Personalize menu to the Reset Personalization factory defaults. Others Display Info Firmware Service Tag Displays the monitor's current settings. Displays the firmware version of your monitor. Displays the Service Tag of your monitor.
Eco Mode When the computer goes into standby mode, the Eco Mode enables the monitor to go into Standby mode as well. The default setting is On. Selecting Off may prevent the monitor from going into Standby mode. NOTE: Pressing any button (including the joystick button) on the rear panel of the monitor may also wake up the monitor after it goes into Standby mode. Factory Reset Resets all OSD settings to the factory defaults.
When Factory Reset is selected, the following message appears: See Troubleshooting for more information. Setting the maximum resolution To set the maximum resolution for the monitor: In Windows 7, Windows 8, and Windows 8.1: 1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Screen Resolution. 3. Click the Dropdown list of the Screen Resolution and select 3840 x 1600. 4. Click OK. In Windows 10: 1.
Using the tilt, swivel, and vertical extension NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. Tilt and swivel extensions With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle. NOTE: The stand is not factory-installed.
Using AlienFX application You can configure the LED lighting effects across multiple distinct zones on your Alienware monitor through AlienFX in AWCC (Alienware Command Center). NOTE: If you have an Alienware Gaming Desktop or Laptop, you can directly access AWCC to control the lightings. NOTE: For more information, see Alienware Command Center Online Help. Prerequisites Before installing the AWCC on a non-Alienware system: • Ensure the OS of your computer is Windows 10 R3 or later.
Navigating the AlienFX window With the Alienware Command Center, AlienFX allows you to control the LED lighting colors and transition effects for your Alienware monitor. In the AWCC home screen, click FX in the top menu bar to access the home screen of AlienFX. The following table describes the functions and features on the home screen: No. Functions Descriptions A CREATE NEW THEME... B Edit controls • EDIT: Provides options for you to customize lighting settings for your theme.
When you start to customize a theme, you should see the following screen: Screen with the front view of monitor Screen with the back view of monitor The following table describes the functions and features on the screen: No. H Functions LIGHTING panel Descriptions Use the controls in this panel to set up lighting effects for a theme. See Setting lighting effects for details. I SAVE THEME Click to save all adjustments and changes for the theme.
K Live preview The lighting zones are with numbered callouts. You may select a single zone by clicking the number on the image. When you make lighting adjustments, the preview of the monitor displays the new effects simultaneously. L Thumbnails Displays the thumbnails of the Alienware monitors connected to your computer. The image displayed in the live preview area is selected from this thumbnail list. Creating a theme To create a theme with your preferred lighting settings: 1. Launch AWCC. 2.
Setting lighting effects The LIGHTING panel provides various lighting effects. You may click Effect to open a drop-down menu with available options. NOTE: The options displayed may vary depending on the lighting zone(s) you specified. The following table provides an overview of different options: Morph Descriptions The effect changes the light color into another through a seamless transition. To make the adjustments: 1. Pick a preferred color from the color palette or the list of PRESET COLORS.
Pulse Descriptions The effect makes the light flash with a short pause. To make the adjustments: 1. Pick a preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field. NOTE: To change the color, use the up and down arrow buttons beside the R/G/B boxes to edit the color codes. 2. To add the selected color to the list of YOUR COLORS for quick access in the future, click . At most 12 colors can be added to the list.
Spectrum Descriptions The effect makes the light change in sequence of spectrum: red, orange, yellow, green, blue, indigo, and violet. You can drag the TEMPO slider to adjust the transition speed. NOTE: The option is available only when you select All Zones to make lighting adjustments. Breathing Descriptions The effect makes the light change from bright to dim. To make the adjustments: 1. Pick a preferred color from the color palette or the list of PRESET COLORS.
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1. Turn off both your computer and the monitor. 2. Disconnect the video cable from the back of the computer.
4. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor. After performing the above steps, if the monitor displays no video output, then the problem may be with the graphics card or the computer. Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card.
Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common symptoms No Video/ Power LED off What you experience No picture Possible solutions • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is depressed fully.
Missing Pixels LCD screen has spots • Cycle power On-Off. • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell support site: www.dell.com/pixelguidelines. Stuck-on Pixels LCD screen has bright spots • Cycle power On-Off. • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell support site: www.
Intermittent Problems Monitor malfunctions on & off • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Missing Color Picture missing • Perform monitor self-test feature check. color • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
Product specific problems Specific symptoms What you experience Possible solutions Screen image is too Image is • Reset the monitor to factory settings. small centered on screen, but does not fill entire viewing area Cannot adjust the monitor with the buttons on the rear panel OSD does not • Turn off the monitor, unplug the power appear on the cord, plug it back, and then turn on the screen monitor. No Input Signal when user controls are pressed No picture, the • Check the signal source.
Screen flickering There are some • Use the native resolution of your noticeable monitor (3840 x 1600 at 60 Hz) or flickering in higher refresh rate. the displayed • If the variable refresh rate (VRR) of pictures your device is turned on, turn off variable refresh rate (VRR). • If you are using an Nvidia graphics card and G-Sync is turned on, turn off G-Sync. • If you are using an AMD graphics card and Free-Sync is turned on, turn off Free-Sync.
Universal Serial Bus (USB) specific problems Specific symptoms USB interface is not working What you experience Possible solutions USB • Check that your monitor is turned on. peripherals are • Reconnect the upstream cable to your not working computer. • Reconnect the USB peripherals (downstream connector). • Switch off and then turn on the monitor again. • Reboot the computer.
Appendix WARNING: Safety instructions WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI). FCC notices (U.S. only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.
