Operation Manual
Invoking ePSA
To invoke ePSA:
1 Restart the computer.
2 Press F12 at the Dell logo to access the BIOS setup program.
NOTE: f you wait too long and the operating system logo appears, continue to wait until you see the Windows desktop,
then restart your computer and try again
3 Select Diagnostics and press Enter.
4 Follow the instructions on the screen to complete the test and note any error messages that appear.
If a component fails the test, the test stops, the computer beeps, and an error code is displayed. Note the error code(s) and search for
solutions at www.dell.com/support or Contact Dell.
Follow the instructions on the screen to continue to the next test, retest the component that failed, or stop the test and restart the
computer.
If the PSA completes successfully, the following message appears on your screen: No problems have been found with this system so far.
Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue?
(Recommended).
Press <y> to continue if you are experiencing memory issue, otherwise press <n> to nish the test.
If the ePSA completes with errors, the following message appears on your screen: Testing completed. One or more errors were detected.
The Event Log tab in the Status window displays the errors that occurred during the ePSA tests.
Beep codes
Your computer may emit a series of beeps during start-up if there are errors or problems. This series of beeps, called a beep code, identies
a problem. If this occurs, note the beep code and contact Dell for assistance.
NOTE
: Some of the beep codes mentioned in the table below may not apply to your computer.
Table 13. Beep codes and possible problems
Beep codes Possible problems
One Possible system board failure—BIOS ROM checksum failure.
Two No RAM detected
NOTE: If you installed or replaced the memory module, ensure that the memory module is
seated properly.
Three Possible system board failure—Chipset error
Four RAM read/write failure
Five Real‑time Clock failure
Six Video card or video controller failure
Seven Processor failure
NOTE: This beep code is supported for computers with Intel processor only.
Eight Display failure
Troubleshooting 59