ALIENWARE M14x MOBILE MANUAL
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. This item incorporates copy protection technology that is protected by U.S. patents and other intellectual property rights of Rovi Corporation.
CONTENTS CHAPTER 1: SETTING UP YOUR LAPTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Before Setting Up Your Laptop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Connect the AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS CHAPTER 3: USING YOUR LAPTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Alienware Command Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting External Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS CHAPTER 6: SYSTEM RECOVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 AlienRespawn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 My Dell Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Dear Valued Alienware Customer, Welcome to the Alienware family. We are thrilled to include you among the growing number of savvy high-performance computer users. The Alienware technicians who have crafted your machine have made certain that your high‑performance system is properly optimized and performs to its fullest potential. We build machines with one single unwavering purpose: Build It As If It Were Your Own.
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CHAPTER 1: SETTING UP YOUR LAPTOP CHAPTER 1: SETTING UP YOUR LAPTOP
CHAPTER 1: SETTING UP YOUR LAPTOP Before Setting Up Your Laptop Congratulations on the purchase of your Alienware M14x! Read all safety and setup instructions before connecting your new laptop. Begin by carefully opening the box and removing all components that were shipped to you. Before setting up your laptop or components, see the included invoice to verify that all items ordered are present and be sure to inspect all items for any physical damage that may have occurred during shipment.
CHAPTER 1: SETTING UP YOUR LAPTOP Product Documentation and Media The documentation that ships with your Alienware laptop is designed to provide answers to many of the questions that may arise as you explore your new laptop’s capabilities. You may see the documentation for technical information or general use as needed to answer questions in the future, or aid you in finding answers and solutions.
CHAPTER 1: SETTING UP YOUR LAPTOP Connect the AC Adapter WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage.
CHAPTER 1: SETTING UP YOUR LAPTOP Press the Power Button 13
CHAPTER 1: SETTING UP YOUR LAPTOP Connect the Network Cable (Optional) 14
CHAPTER 1: SETTING UP YOUR LAPTOP Set Up Microsoft Windows Your computer is preconfigured with the Microsoft Windows operating system. To set up Windows for the first time, follow the instructions on the screen. These steps are mandatory and may take some time to complete. The Windows setup screens will take you through several procedures including accepting license agreements, setting preferences, and setting up an Internet connection. CAUTION: Do not interrupt the operating system’s setup process.
CHAPTER 1: SETTING UP YOUR LAPTOP Set Up Wireless Display (Optional) You can set up wireless display using the following optional wireless display technologies: •• Intel Wireless Display — Designed for watching DVDs and streaming videos. •• WirelessHD — Designed for graphic intensive applications such as high definition gaming. NOTE: Wireless display may not be supported on all computers.
CHAPTER 1: SETTING UP YOUR LAPTOP Set Up WirelessHD (Optional) The WirelessHD feature allows you to share high-definition video from your computer display to a TV without the use of cables. To set up WirelessHD, use a WirelessHD receiver kit. For instructions on setting up WirelessHD, see the document that shipped with your WirelessHD receiver kit. NOTE: The WirelessHD receiver kit does not ship with your computer and must be purchased separately.
CHAPTER 1: SETTING UP YOUR LAPTOP Set Up Intel Wireless Display (Optional) NOTE: It is recommended to use WirelessHD instead of Intel Wireless display for graphic-intensive applications as there may be a slight delay between the user input and on-screen display. To set up wireless display: 1. Turn on your computer. 2. Ensure that wireless is enabled. For more information, see “Using the Wireless Control“ on page 44.
CHAPTER 1: SETTING UP YOUR LAPTOP Connect to the Internet (Optional) Setting Up a Wired Connection •• If you are using a dial-up connection, connect the telephone line to the optional external USB modem and to the telephone wall jack before you set up your Internet connection. •• If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular telephone service provider for setup instructions.
CHAPTER 1: SETTING UP YOUR LAPTOP Setting Up a Wireless Connection NOTE: To set up your wireless router, see the documentation that shipped with your router. Before you can use your wireless Internet connection, you need to connect to your wireless router. To set up your connection to a wireless router: 1. Ensure that wireless is enabled on your computer. 2. Save and close any open files, and exit any open programs. 3. Click Start → Control Panel. 4.
CHAPTER 1: SETTING UP YOUR LAPTOP Setting Up Your Internet Connection ISPs and ISP offerings vary by country. Contact your ISP for offerings available in your country. If you cannot connect to the Internet but have successfully connected in the past, the Internet Service Provider (ISP) might have a service outage. Contact your ISP to check the service status, or try connecting again later. Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one.
CHAPTER 1: SETTING UP YOUR LAPTOP 22
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP This chapter provides information about your new laptop to familiarize you with its various features, and get you up and running quickly.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 1 2 VGA connector — Connects your computer to a monitor or projector. HDMI connector — Connects to a TV for both multi-channel digital audio and video signals. NOTE: For a monitor without built-in speakers, only the video signal will be read. 3 Mini-DisplayPort connector — Connects your computer to external DisplayPort monitors and projectors. 4 USB 2.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 5 26 6 7 8
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 5 Microphone connector — Connects to a microphone or inputs signal for use with audio programs. NOTE: You can set up 5.1 channel speakers by using the three audio connectors available on your computer. 6 Headphone connectors (2) — Connect to a pair of headphones or to a powered speaker or sound system. 7 9-in-1 Media Card Reader — Provides a fast and convenient way to view and share digital photos, music, videos, and documents.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Right View Features 1 1 2 3 4 Optical drive — Plays or records only standard-size (12 cm) CDs and DVDs. Ensure that the side with print or writing is facing upward when inserting discs. NOTE: Do not use non-standard-size or shape discs (including mini-CDs and mini-DVDs) as you will damage the drive. 2 3 USB 3.0 connectors (2) — Provide faster data transmission between your computer and USB devices.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Back View Features 1 1 AC adapter connector — Connects to an AC adapter to power the computer and charge the battery.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Display Features 1 30 23 4 5
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 1 Left digital-array microphone — Combines with the right digital-array microphone to provide high quality sound for video chatting and voice recording. 2 Camera — Built-in camera for video capture, conferencing, and chat. 3 Camera activity indicator — Indicates if the camera is on or off. A solid white light indicates camera activity.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Computer Base and Keyboard Features 3 12 4 6 32 5
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 1 Wireless status light — Turns on if wireless radios are enabled. For more information, see “Using the Wireless Control” on page 44. 2 Caps lock status light — Turns on when the keyboard is in Caps Lock mode. In this mode, all characters you type appear in uppercase on the screen. 3 Power button — Turns the computer on or off when pressed. For more information, see “Power Button” on page 34.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Power Button You can program this button to perform actions like shutting down the operating system or entering the standby mode. For details on how to program this button, see Power Options in the control panel of Microsoft Windows operating system. The power button is located in the center of the hinge cover. For the exact location, see “Computer Base and Keyboard Features” on page 32. The color of the AlienHead rim indicates the power status.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP On AC adapter: Blue or custom AC-color The battery is fully charged. Blue or custom AC-color fading into amber or custom battery-color The computer is turned off or on and the battery is charging. Blue or custom AC-color fading into black The computer is in standby mode. On battery: Amber or custom battery-color The battery is fully charged. Amber or custom battery-color fading into black The computer is in standby mode.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Function Keys NOTE: Depending on the configuration of the laptop you purchased, some of the function keys may have no associated tasks. The key is located near the bottom-left corner of the keyboard, and is used together with other keys to activate certain functions.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP F5 — Decrease display brightness Press to decrease the brightness of the display. F6 — Eject Press to eject the disc from the optical drive. F7 — Mute sound playback Press to mute or unmute the sound. F8 — Decrease volume Press to decrease the volume level. F9 — Increase volume Press to increase the volume level. F10 — Rewind or play previous track Press to rewind or play previous track.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP F12 — Fast Forward or Play next track Press to fast forward or play the next track. PAUSE — Alienware Command Center Press to access Alienware Command Center (for more information, see “Alienware Command Center” on page 40). PRT SCRN — AlienFX Press to enable or disable the AlienFX illumination. INSERT — Touch Pad control Press to enable or disable the touch pad.
CHAPTER 3: USING YOUR LAPTOP CHAPTER 3: USING YOUR LAPTOP
CHAPTER 3: USING YOUR LAPTOP Alienware Command Center The Alienware Command Center gives you access to Alienware’s exclusive software and is a continuously upgradable control panel. As Alienware releases new programs, they download directly into the Command Center allowing you to build a library of system management, optimization, and customization tools. You can access Alienware Command Center by pressing on the function keys. For more information, see “Function Keys” on page 36.
CHAPTER 3: USING YOUR LAPTOP Connection Type Computer Cable Display VGA-to-VGA (VGA cable) HDMI-to-HDMI (HDMI cable) Mini-DisplayPortto-DisplayPort (Mini-DisplayPortto-DisplayPort adapter + DisplayPort Cable) Mini-DisplayPortto-DVI (MiniDisplayPort-to-DVI adapter + DVI cable) 41
CHAPTER 3: USING YOUR LAPTOP 1. 2. 3. 4. 5. 6. 7. 42 NOTE: You can purchase the mini-DisplayPort-to-DisplayPort and mini-DisplayPort-to-DVI adapters at dell.com. Turn off your laptop. Turn off the display and disconnect it from the power supply. Connect one end of the display cable to the VGA, mini-DisplayPort, or HDMI connector on your Alienware laptop. Connect the other end of the cable to the same connector on your display.
CHAPTER 3: USING YOUR LAPTOP Extending the Desktop 1. With the external display connected, right-click on the desktop and select Screen resolution or press the keys. 2. Customize the following options: a. b. c. d. Display — Select the display you would like to manage. Resolution — Select the suitable display resolution. Orientation — Select Potrait or Landscape depending on your display type.
CHAPTER 3: USING YOUR LAPTOP Using the Wireless Control The wireless control allows you to quickly manage all of your wireless radio(s) (Bluetooth, WLAN, WWAN, and WirelessHD). To enable/disable wireless: 1. Turn on your computer. 2. Press the keys. 3. In the pop-up window that appears, select the option(s) to enable wireless or clear the option(s) to disable wireless. 4. Click OK.
CHAPTER 3: USING YOUR LAPTOP Battery Pack Your laptop is equipped with a high-energy rechargeable lithium polymer battery pack. Battery life will vary depending on your laptop configuration, model, applications installed, power management settings, and features used. As with all batteries, the maximum capacity of this battery will decrease with time and usage. The battery meter lights on the battery pack indicate the charge level of the battery.
CHAPTER 3: USING YOUR LAPTOP Power Management Understanding Power Consumption In order to fully utilize the power of your battery, it would be a good idea for you to spend some time acquiring a basic understanding of the power management concept from your operating system. You can use the power options in your operating system to configure the power settings on your computer.
CHAPTER 3: USING YOUR LAPTOP Customizing Your Power Settings 1. Click Start → Control Panel. 2. Click All Control Panel Items. 3. Double-click the Power Options icon. 4. Select a power plan from the options shown. To customize specific settings, click Change plan settings next to the selected power plan.
CHAPTER 3: USING YOUR LAPTOP nVidia Optimus Technology Your Alienware M14x laptop is equipped with nVidia Optimus technology. The Optimus technology is designed to maximize performance and user experience on your computer, while minimizing the impact on battery life. It enables you to combine the graphic processing capability of the integrated Intel graphic processing unit (GPU) with the discrete nVidia GPU while running graphic-intensive applications such as 3-D games.
CHAPTER 3: USING YOUR LAPTOP Changing the Application Profile Settings 1. Right-click on the desktop and select NVIDIA Control Panel. 2. In the NVIDIA Control Panel window, click 3D Settings to expand the selection (if not already expanded) and then click Manage 3D Settings. 3. In the Program Settings tab, click Add and browse to select the application’s executable file (.exe). Once added, you can change the settings for that application.
CHAPTER 3: USING YOUR LAPTOP Free Fall Sensor Free fall sensor protects your computer hard drive from possible damage, by detecting a free fall state caused by accidentally dropping the computer. When a free fall state is detected, the hard drive is placed in a safe state to protect against damage to the read/write head and possible data loss. Your hard drive returns to normal operation, when the free fall state is no longer detected.
CHAPTER 3: USING YOUR LAPTOP Configuring the BIOS System Setup The System Setup options allow you to: •• Change the system configuration information after you add, change, or remove any hardware in your laptop. •• Set or change a user-selectable option. •• View the installed amount of memory or set the type of hard drive installed. Before you use System Setup, it is recommended that you write down the current System Setup information for future reference.
CHAPTER 3: USING YOUR LAPTOP Entering System Setup 1. Turn on (or restart) your laptop. NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release in even intervals until the System Setup screen appears. 2. While the laptop is booting, press immediately before the operating system logo appears to access the BIOS Setup Utility.
CHAPTER 3: USING YOUR LAPTOP System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. NOTE: For the updated system setup information, see the Service Manual at support.dell.com/manuals. Main Menu System Time (hh:mm:ss) System Date (mm/dd/yyyy) Alienware Service Tag BIOS Version EC Version ME Version CPU CPU Frequency Displays the system time. Displays the system date.
CHAPTER 3: USING YOUR LAPTOP Main Menu CPU L3 Cache CPUID Integrated Graphics Discrete Graphics Total Memory Memory Bank 0 Memory Bank 1 54 Displays the processor cache size. Displays the ID of the processor. Displays the integrated graphics. Displays the discrete graphics. Displays the total memory available in your computer. Displays the memory size installed in DIMM 0. Displays the memory size installed in DIMM 1.
CHAPTER 3: USING YOUR LAPTOP Advanced Menu Intel SpeedStep Allows you to enable or disable the Intel SpeedStep technology. Disabling this feature may improve performance, but will greatly reduce battery life. Virtualization Allows you to enable or disable the Intel Virtualization technology. USB Emulation Allows you to enable or disable the USB emulation feature. This feature defines how the BIOS, in the absence of a USB-aware operating system, handles USB devices.
CHAPTER 3: USING YOUR LAPTOP Advanced Menu USB Power Share Allows you to charge USB devices when the computer is turned off or in standby mode. •• AC Only: Charge USB devices when connected to AC adapter only. •• AC and Battery: Charge USB devices when connected to AC adapter and when the computer is running on battery. •• Disabled: Disables USB PowerShare. Integrated Network Allows you to enable or disable the on-board LAN controller.
CHAPTER 3: USING YOUR LAPTOP Advanced Menu Performance Options Allows you to configure fields in the Performance Options submenu (for more information, see “Advanced — Performance Options Menu“ on page 58). SATA Operation Allows you to configure the operating mode of the integrated SATA hard drive controller. •• AHCI: SATA is configured for AHCI mode. •• RAID: STAT is configured for RAID mode. SATA HARD DRIVE 1 Adapter Warnings Displays the installed SATA hard drive model.
CHAPTER 3: USING YOUR LAPTOP Advanced — Performance Options Menu CPU Turbo Mode Allows you to enable or disable the Intel CPU turbo mode performance option. Overclocking Features Allows you to enable or disable the global overclocking feature. •• Disabled: The overclocking feature is disabled. •• Enabled: Displays additional overclocking options. Override Turbo settings Long Duration Power Limit Long Duration Time Window Short Duration Power Limit Allows you to override CPU turbo mode settings.
CHAPTER 3: USING YOUR LAPTOP Advanced — Performance Options Menu New Frequency in Allows you to enter a new bus clock frequency in 10 Khz 10KHz increments increments. Apply New Bus Clock Frequency Allows you to apply the new bus clock frequency •• Immediately: The new bus clock frequency is applied immediately. •• Once: The new bus clock frequency is applied once until the next reboot. •• Permanently: The new bus clock frequency is applied permanently after the next reboot.
CHAPTER 3: USING YOUR LAPTOP Wireless Menu Bluetooth Allows you to enable or disable the internal Bluetooth device. •• Disabled: The internal Bluetooth device is disabled and is not visible to the operating system. •• Enabled: The internal Bluetooth device is enabled. Wireless Network Allows you to enable or disable the internal wireless device. •• Disabled: The internal wireless device is disabled and is not visible to the operating system. •• Enabled: The internal wireless device is enabled.
CHAPTER 3: USING YOUR LAPTOP Security Menu Supervisor Password User Password Set Service Tag Displays if the supervisor password is clear or set. Displays if the user password is clear or set. Displays the service tag of the computer when the service tag is present. Displays a field to input the service tag manually when the service tag is absent. Set Supervisor Password Allows you to set the supervisor password. The supervisor password controls access to the system setup utility.
CHAPTER 3: USING YOUR LAPTOP Boot Menu Use the up or down arrow keys to change the boot device priority.
CHAPTER 3: USING YOUR LAPTOP Exit Menu Exit Saving Changes Allows you to exit System Setup and save your changes to CMOS. Save Change Without Exit Allows you remain in System Setup and save your changes to CMOS. Exit Discarding Changes Allows you to exit System Setup and load previous values from CMOS for all Setup items. Load Optimal Defaults Allows you to load default values for all Setup items. Discard Changes Allows you to load previous values from CMOS for all Setup items.
CHAPTER 3: USING YOUR LAPTOP 64
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS This chapter provides guidelines and instructions for increasing the processing power by upgrading equipment. You can purchase components for your computer at dell.com or alienware.com. NOTE: See the Service Manual at support.dell.com/manuals for installation instructions of all serviceable components. Before You Begin This section provides procedures for removing and installing the components in your laptop.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Turning Off Your Computer CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your laptop. 1. Save and close all open files and exit all open programs. 2. Click Start → Shut Down. The laptop turns off after the operating system shutdown process finishes. 3. Ensure that the computer and any attached devices are turned off.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your own personal safety. WARNING: Before working inside your laptop, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at dell.com/regulatory_compliance. CAUTION: Handle components and cards with care.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS CAUTION: To avoid damaging the computer, perform the following steps before you begin working inside the computer. 1. Ensure that the work surface is flat and clean to prevent the computer cover from being scratched. 2. Turn off your computer (for more information, see “Turning Off Your Computer” on page 67). CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 3.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Replacing the Battery Pack The battery pack can easily be removed and replaced. Ensure that the laptop is properly shut down before changing the battery pack. CAUTION: To avoid damage to the laptop, use only the battery designed for this particular Alienware laptop. Do not use batteries designed for other Alienware or Dell laptops. To remove the battery pack: 1. Follow the instructions in “Before You Begin” on page 66. 2. Shut down the laptop and turn it over.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 1 2 3 1 captive screws (2) 2 base cover 3 tabs (6) 71
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 5. Loosen the two captive screws that secure the battery pack to the computer base. 6. Disconnect the battery pack cable from the connector on the system board. 7. Lift the battery pack off the computer base.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS To replace the battery pack: 1. Follow the the instructions in “Before You Begin” on page 66. 2. Place the battery pack in the battery bay and tighten the two captive screws that secure the battery pack to the computer base. 3. Connect the battery pack cable to the connector on the system board. 4. Align the tabs on the base cover with the slots on the computer base. 5. Slide the base cover until it clicks into place. 6.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Upgrading or Replacing Memory Your laptop is equipped with a configurable memory unit. The industry standard JEDEC PC3-12800 (DDR3-1600) SODIMM memory module connectors are available for memory upgrade. The table below illustrates all the possible ways system memory can be configured.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Removing the Memory Module(s) 1. Follow the instructions in “Before You Begin” on page 66. 2. Shut down the laptop and turn it over. 3. Loosen the two captive screws that secure the base cover to the computer base. 4. Slide and lift the base cover off the computer base. 5. Remove the battery (see “Replacing the Battery Pack” on page 70). 6. Loosen the two captive screws that secure the memory-module cover to the computer base. 7.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 2 1 1 memory-module cover 2 captive screws (2) 8. Use your fingertips to carefully spread apart the memory module connector’s spring-locks until the module pops up. 9. Remove the memory module.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 5 4 3 1 2 1 memory module 4 notch 2 spring locks (2) 5 memory module connector 3 tab To replace the memory modules, perform the removal steps in reverse order. While inserting the memory module into the connector align the notch on the memory module with the tab on the memory module connector.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 78
CHAPTER 5: TROUBLESHOOTING CHAPTER 5: TROUBLESHOOTING
CHAPTER 5: TROUBLESHOOTING Basic Hints and Tips •• Computer does not power on: Is your AC adapter cable securely connected to a working electrical outlet? If connected to a power strip, ensure that the strip is actually working. •• Connections: Check all the cables to ensure that there are no loose connections anywhere. •• Power Savings: Ensure that your computer is not in hibernate or standby mode by pressing the power button for less than 4 seconds.
CHAPTER 5: TROUBLESHOOTING Backup and General Maintenance •• Always back up your important data on a regular basis and keep copies of your operating system and software safe. Do not forget to note the serial numbers if you are storing them outside of their original cases - for example, in a CD wallet. •• Run maintenance programs as often as you can. You may schedule these programs to run at times when you are not using your computer.
CHAPTER 5: TROUBLESHOOTING When troubleshooting your computer, remember the following safety guidelines: •• Before touching any of the computer’s internal components, touch an unpainted portion of the chassis. Doing so will safely discharge any static electricity, which could damage your computer. •• Turn off your computer and any connected peripherals. •• Disconnect any peripherals from your computer.
CHAPTER 5: TROUBLESHOOTING Software Diagnostic Tools Enhanced Pre-Boot System Assessment (ePSA) The computer runs the Enhanced Pre-boot System Assessment (ePSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc. To invoke ePSA: 1. Turn on (or restart) your computer. 2. When the Alienware logo appears, press immediately.
CHAPTER 5: TROUBLESHOOTING During the assessment, answer any questions that appear. •• If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press ; to continue to the next test, press ; to retest the component that failed, press . •• If failures are detected during the Enhanced Pre-boot System Assessment, write down the error code(s) and contact Alienware (for more information, see “Contacting Alienware“ on page 117).
CHAPTER 5: TROUBLESHOOTING Answers to Common Problems Computer Startup Problems The computer fails the POST The Power On Self Test (POST) ensures that the computer meets all the necessary system requirements and that all hardware is working properly before starting the remainder of the boot process. If the computer passes the POST, the computer will continue to start normally.
CHAPTER 5: TROUBLESHOOTING Software Problems A program stops responding or crashes repeatedly End the program: 1. Press simultaneously. 2. Click the Applications tab and select the program that is no longer responding. 3. Click End Task. Check the software documentation. If necessary, uninstall and then reinstall the program.
CHAPTER 5: TROUBLESHOOTING Other software problems Back up your files immediately Use a virus-scanning program to check the hard drive, or CDs Save and close any open files or programs and shut down your computer through the Start menu Scan the computer for spyware: If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware.
CHAPTER 5: TROUBLESHOOTING Check the software documentation or contact the software manufacturer for troubleshooting information: •• Ensure that the program is compatible with the operating system installed on your computer. •• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. •• Ensure that the program is installed and configured properly. •• Verify that the device drivers do not conflict with the program.
CHAPTER 5: TROUBLESHOOTING Hard Drive Problems Allow the computer to cool before turning it on A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. Run Check Disk 1. Click Start → Computer. 2. Right-click Local Disk C:. 3. Click Properties→ Tools→ Check Now. If the User Account Control window appears, click Continue. 4. Follow the instructions on the screen.
CHAPTER 5: TROUBLESHOOTING Memory Problem Memory errors detected on startup Check memory modules for correct seating and orientation. Reseat the memory modules if applicable (see “Upgrading or Replacing Memory” on page 74). Display Problem If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer.
CHAPTER 5: TROUBLESHOOTING Power Problem When you press the power button, the computer does not turn on •• If the AC adapter cable is connected to a surge protector or UPS, ensure that the surge protector or UPS is securely connected to an electrical outlet, is switched on and is working correctly. •• Check that the wall outlet is working properly by testing another device such as a radio or lamp that you know works.
CHAPTER 5: TROUBLESHOOTING 92
CHAPTER 6: SYSTEM RECOVERY CHAPTER 6: SYSTEM RECOVERY
CHAPTER 6: SYSTEM RECOVERY AlienRespawn CAUTION: Using AlienRespawn permanently removes any programs or drivers installed after you received your computer. Create backup media of applications you need to install on your computer before using AlienRespawn. Use AlienRespawn only if System Restore did not resolve your operating system problem. CAUTION: Although AlienRespawn is designed to preserve the data files on your computer, it is recommended that you backup your data files before using AlienRespawn.
CHAPTER 6: SYSTEM RECOVERY AlienRespawn Basic To restore the factory image while preserving the data files: 1. Turn off your computer. 2. Disconnect all the devices connected to the computer (such as USB drive, printer, and so on) and remove any recently added internal hardware. NOTE: Do not disconnect the AC adapter cable. 3. Turn on your computer. 4. When the Alienware logo appears, press several times to access the Advanced Boot Options window.
CHAPTER 6: SYSTEM RECOVERY Upgrading to AlienRespawn Professional AlienRespawn provides additional features that allow you to: •• Backup and restore your computer based on file types •• Backup files to a local storage device •• Schedule automated backups To upgrade to AlienRespawn Professional: 1. Double-click the AlienRespawn icon 2. Click Upgrade Now! 3. Follow the instructions on the screen. 96 in the notification area of your desktop.
CHAPTER 6: SYSTEM RECOVERY Dell DataSafe Online Backup (Optional) NOTE: Dell DataSafe Online is supported only on Windows operating systems. NOTE: A broadband connection is recommended for fast upload or download speeds. Dell DataSafe Online is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft, fire, or natural disasters. You can access the service on your computer using a password-protected account.
CHAPTER 6: SYSTEM RECOVERY My Dell Downloads NOTE: My Dell Downloads may not be available in all regions. Some of the software pre-installed on your new Dell or Alienware computer do not include a backup CD or DVD. This software is available on the My Dell Downloads website. From this website you can download available software for reinstallation or create your own backup media. To register and use My Dell Downloads: 1. Go to DownloadStore.dell.com/media. 2.
CHAPTER 7: BASIC SPECIFICATIONS CHAPTER 7: SPECIFICATIONS
CHAPTER 7: SPECIFICATIONS Computer Model Alienware M14x Dimensions Height 100 Front 37.80 mm (1.49 inches) Back 37.80 mm (1.49 inches) Width 337.00 mm (13.27 inches) Depth 258.34 mm (10.17 inches) Weight with 8-cell battery and optical drive (starting at) 2.88 kg (6.35 lb) NOTE: The weight of your laptop will vary depending on the configuration ordered and the manufacturing variability.
CHAPTER 7: SPECIFICATIONS Processor and System Chipset Processor Second Generation Intel Core i5 Second Generation Intel Core i7 L2 cache 256 KB L3 cache up to 8 MB Bus clock 100 MHz System chipset Mobile Intel HM67 Express Chipset SDRAM bus width one or two 64-bit channels of DDR3 memory up to 1600 MHz Processor address bus width 32 bits Processor data width 64 bits BIOS SPI Flash Memory 32 Mbit Graphics bus PCIe x16 bus Gen2 101
CHAPTER 7: SPECIFICATIONS Memory Connectors two internally-accessible DDR3 using JEDEC SODIMM sockets Capacities 1 GB, 2 GB, and 4 GB Memory type up to 1600 MHz unbuffered non-ECC dual‑channel DDR3 configuration Memory configurations possible 2 GB, 3 GB, 4 GB, 6 GB, and 8 GB Ports and Connectors Network adapter one RJ45 connector USB •• one 4-pin USB 2.0-compliant connector with PowerShare •• two 4-pin USB 3.
CHAPTER 7: SPECIFICATIONS Ports and Connectors Audio two stereo headphones/speaker connectors one microphone-in connector NOTE: You can also use the connectors to set up 5.1 channel speakers.
CHAPTER 7: SPECIFICATIONS Video Video controller Integrated Intel HD Graphics 3000 Discrete NVIDIA GeForce GT555M Video memory Integrated 512 MB dedicated video memory (for total system memory greater than 4 GB) Discrete •• 1.5 GB •• 3.0 GB External display support HDMI 1.4, Mini DisplayPort, VGA, Intel Wireless Display (optional), and SiBeam WirelessHD (optional) Audio Type High-Definition surround sound audio 5.1 analog connection and 7.
CHAPTER 7: SPECIFICATIONS Audio Speaker dual 8-ohms speakers in both the left and right speaker assembly Internal speaker amplifier up to 2 W average per channel; up to 4 W average total power 1 subwoofer up to 3 W average Internal microphone support dual digital microphone-in camera assembly Volume controls program menus and keyboard media function keys Hard-Drive Storage Number of storage drives one Hard drive •• one 2.5 inch SATA 2.
CHAPTER 7: SPECIFICATIONS Media Card Reader Cards supported •• Secure Digital (SD) memory card •• Secure Digital Input/Output (SDIO) card •• Secure Digital Extended Capacity (SDXC) card •• MultiMedia Card (MMC) •• MultiMedia Card plus (MMC+) •• Memory Stick •• Memory Stick PRO •• xD-Picture Card (type - M and type - H) •• Hi Density-SD (SDHD) •• Hi Capacity-SD (SDHC) Display Type •• 14.0 inch HD WLED with TrueLife •• 14.
CHAPTER 7: SPECIFICATIONS Display Dimensions (active area) Height 173.95 mm (6.85 inches) Width 309.40 mm (12.18 inches) Diagonal 355.60 mm (14.00 inches) Refresh rate 60 Hz Operating angle 0° (closed) to 140° Pixel pitch 0.1933 mm Controls brightness can be controlled through keyboard shortcuts Keyboard (Backlit) Number of keys 82 (Korea, U.S., and Canada); 83 (Europe); 86 (Japan) Backlight color RGB; colors can be changed by invoking the AlienFX software in the Alienware Command Center.
CHAPTER 7: SPECIFICATIONS Touch Pad X/Y position resolution (graphics table mode) 953 cpi Size Height 42.0 mm (1.65 inches) sensor-active area Width 81.0 mm (3.19 inches) rectangle Camera Camera resolution 2.0 megapixel HD Video resolution 1600 x 1200 Diagonal viewing angle 70° Battery Type 8-cell “smart” lithium polymer (63 Whr) Dimensions 108 Height 11.2 mm (0.44 inches) Width 173 mm (6.81 inches) Depth 109.4 mm (4.
CHAPTER 7: SPECIFICATIONS Battery Weight 0.43 kg (0.94 lb) Voltage 14.8 V Operating time battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions.
CHAPTER 7: SPECIFICATIONS AC Adapter Type 150 W Input voltage 100 - 240 VAC Input current (maximum) 2.50 A Input frequency 50-60 Hz Output current 7.70 A (continuous) Output power 150 W Rated output voltage 19.50 V Temperature range Operating 0° to 35°C (32° to 95°F) Storage –40° to 70°C (–40° to 158°F) Connector types 110 DC connector 3-pin, 7.
CHAPTER 7: SPECIFICATIONS Computer Environment Temperature range Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum) Operating 10% to 90% (non-condensing) Storage 10% to 95% (non-condensing) Maximum vibration (Using a random vibration spectrum that simulates user environment) Operating 0.66 GRMS Storage 1.
CHAPTER 7: SPECIFICATIONS Computer Environment Maximum shock (Measured with hard drive in operating status and a 2-ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2-ms half-sine pulse for storage) Operating 110 G Storage 160 G Altitude (maximum) Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft) Airborne contaminant level 112 G2 or lower as defined by ISA-S71.
APPENDIX APPENDIX
APPENDIX GENERAL AND ELECTRICAL SAFETY PRECAUTIONS Computer Setup •• Read all instructions marked on the product and in the documentation before operating your computer. •• Retain all safety and operating instructions. •• Never use this product near water or a heat source. •• Only set-up the computer on a stable work surface. •• Only operate the computer using the power source type indicated on the rating label. •• Never block or cover any openings or fans in the computer case.
APPENDIX Computer Use •• Route the power cable and all cables away from where people might walk or trip over them. Do not allow anything to rest on the power cable. •• Do not spill anything on or into your computer. •• To avoid electrical shock, always disconnect all power, modem and any other cables from the wall outlets before handling the computer. Electrostatic Discharge (ESD) Warning Electrostatic Discharge (ESD) can cause damage to internal system components if precautions are not taken.
APPENDIX General Safety Precautions •• Mechanical Shock: Your computer should never be subjected to severe mechanical shocks. Careless handling of your computer may cause damage. Mechanical shock is not covered by the warranty. •• Electrical Shock: If you do not open up your computer, there is nothing to worry about. Your computer protects itself against most irregularities in the power source. When You Should Contact Alienware •• The battery, power cable or connector is damaged.
APPENDIX Contacting Alienware For customers in the United States/Canada, call 1-800-ALIENWARE. NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Because availability varies by country and product, some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1.
APPENDIX Websites You can learn about Alienware products and services on the following websites: •• dell.com •• dell.com/ap (Asian/Pacific countries only) •• dell.com/jp (Japan only) •• euro.dell.com (Europe only) •• dell.com/la (Latin American and Caribbean countries) •• dell.ca (Canada only) You can access Alienware Support through the following websites: •• support.dell.com •• support.jp.dell.com (Japan only) •• support.euro.dell.com (Europe only) •• support.la.dell.
APPENDIX Information for NOM, or Official Mexican Standard (Only for Mexico) The following information is provided in the device(s) described in this document in accordance with the requirements of the Official Mexican Standard (NOM): Importer: Dell México S.A. de C.V. Paseo de la Reforma 2620 - Flat 11° Col. Lomas Altas 11950 México, D.F. Regulatory Model Number Voltage Frequency Electricity Output Consumption Voltage Output Intensity P18G 100-240 VAC 50-60 Hz 2.50 A 7.70 A 19.
