Service Manual
Table Of Contents
- Alienware m15 Ryzen Edition R5 Service Manual
- Contents
- Working inside your computer
- Removing and installing components
- Recommended tools
- Screw list
- Major components of Alienware m15 Ryzen Edition R5
- Base cover
- Battery
- Solid-state drive
- Removing the 2230 solid-state drive in SSD slot one
- Installing the 2230 solid-state drive in SSD slot one
- Removing the 2280 solid-state drive in SSD slot one
- Installing the 2280 solid-state drive in SSD slot one
- Removing the 2230 solid-state drive in SSD slot two
- Installing the 2230 solid-state drive in SSD slot two
- Removing the 2280 solid-state drive in SSD slot two
- Installing the 2280 solid-state drive in SSD slot two
- Procedure to move the screw mount in SSD slot one
- Procedure to move the screw mount in SSD slot two
- Speakers
- I/O board
- Memory module
- Wireless card
- Rear-I/O cover
- Touchpad
- Power-adapter port
- Display assembly
- Keyboard-controller board
- System board
- Heat-sink assembly
- USB board
- Power button
- Palm-rest and keyboard assembly
- Drivers and downloads
- System setup
- Troubleshooting
- Getting help and contacting Alienware
Troubleshooting
System-diagnostic lights
Power and battery-status light
The power and battery status light indicates the power and battery status of the computer. These are the power states:
Solid white:Power adapter is connected and the battery has more than 5% charge.
Amber:Computer is running on battery and the battery has less than 5% charge.
Off:
● Power adapter is connected, and the battery is fully charged.
● Computer is running on battery, and the battery has more than 5% charge.
● Computer is in sleep state, hibernation, or turned off.
The power and battery-status light may also blink red or blue according to pre-defined "beep codes" indicating various failures.
For example, the power and battery-status light blinks red two times followed by a pause, and then blinks blue three times followed
by a pause. This 2,3 pattern continues until the computer is turned off, indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
NOTE: The following diagnostic light codes and recommended solutions are intended for Dell service technicians to
troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Table 9. Diagnostic-light LED codes
Diagnostic light codes Problem description
2,1 Processor failure
2,2 System board: BIOS or ROM (Read-Only
Memory) failure
2,3 No memory or RAM (Random-Access Memory)
detected
2,4 Memory or RAM (Random-Access Memory)
failure
2,6 System-board or chipset error
2,7 Display failure - SBIOS message
3,1 RTC power failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
3,5 Power-rail failure
3,6 System BIOS Flash incomplete
Flashing BIOS (USB key)
Steps
1. Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file.
2. Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support.
3. Copy the BIOS setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
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