ALIENWARE® M17x MOBILE MANUAL
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. The contents herein are subject to change without notice. © 2009 Dell Inc. All rights reserved.
CONTENTS INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 CHAPTER 1: SETTING UP YOUR NOTEBOOK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Before Setting Up Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Setting Up Your Alienware Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS . . . . . . . . . . 58 APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 APPENDIX C: WARRANTY AND SUPPORT INFORMATION . . . . . . . . . . . . . . . . . . 74 APPENDIX D: DELL SOFTWARE LICENSE AGREEMENT . . . . . . . . . . . . . . . . . . . . 88 APPENDIX E: CONTACTING ALIENWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTRODUCTION Dear Valued Alienware Customer, Welcome to the Alienware family. We are thrilled to include you among the growing number of savvy high-performance mobile users. The Alienware technicians who have crafted your machine have made certain that your high-performance mobile is properly optimized and performs to its fullest potential. We build machines with one single unwavering purpose: Build It As If It Were Your Own.
CHAPTER 1: SETTING UP YOUR NOTEBOOK Before Setting Up Your Notebook Congratulations on the purchase of your Alienware® M17x! Please read all safety and setup instructions before plugging in your new notebook. Begin by carefully opening the box and removing all components that were shipped to you. Before setting up your notebook or components, be sure to inspect all items for any physical damage that may have occurred during shipment.
CHAPTER 1: SETTING UP YOUR NOTEBOOK Product Documentation and Media The documentation that ships with your Alienware mobile is designed to provide answers to many of the questions that may arise as you explore your new notebook’s capabilities. You may refer to the documentation for technical information or general use as needed to answer questions in the future, or aid you in finding answers and solutions.
CHAPTER 1: SETTING UP YOUR NOTEBOOK STEP 2. Press the Power Button STEP 3. Windows Vista® Setup CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your notebook unusable. If you selected Windows Vista operating system while ordering, your notebook is preconfigured with Windows Vista. To set up Windows Vista for the first time, follow the instructions on the screen. These steps are mandatory and may take up to 15 minutes to complete.
CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK This chapter provides information about your new notebook to familiarize you with its various features and get you up and running quickly.
CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Examining Your Notebook Before you start using your notebook, you need to get acquainted with your notebook’s main features and interfaces: 1 2 3 4 5 12 11 10 1 left digital array microphone 7 touch capacitive strip 2 webcam activity indicator 8 right side of the notebook 3 webcam 9 front of the notebook 4 right digital array microphone 10 palm rest 5 edge-to-edge LCD with integrated webcam and digital array microphone 11 left side of the notebook 6
CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Back View Features Front View Features 1 2 1 left speaker 1 3 3 right speaker 1 AC adapter connector 2 consumer IR underneath 011 / 011
CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Left View Features 1 Right View Features 2 3 4 5 6 7 8 1 kensington lock 5 RJ45 LAN connector 2 VGA connector 6 USB connectors (2) 3 HDMI-Out connector 7 USB/eSATA combo connector with USB PowerShare feature 4 DisplayPort connector 8 IEEE 1394A connector 1 2 3 4 5 6 7 8 1 ExpressCard slot 5 front speakers (left and right) Audio Out connector/headphone jack (Green) 2 optical drive 6 center speaker and subwoofer Audio Out connector/headphone
CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Top View Features Bottom View Features 1 2 7 6 1 5 4 2 3 3 4 1 power button 5 keyboard 1 compartment door 3 battery meter 2 touch controls (9) 6 status LEDs (3) 2 battery latch 4 battery pack 3 touch pad buttons on rocker (2) 7 hinge cover 4 touch pad 013 / 013
CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Status LEDs Power Button The three status LEDs are located at the top-left side of the keyboard. For the exact location, please refer to the “Top View Features” diagram on page 13. This button is programmable by the user. For details on how to program this button, please refer to Power Options in the Control Panel of Microsoft Windows operating system. Scroll Lock LED The LED lights up when the scroll lock option is switched on.
CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Touch Controls Function Keys The touch controls are located near the top of the keyboard. For the exact location, refer to the “Top View Features” diagram on page 13. To activate, gently touch the desired control. The control will illuminate temporarily to confirm your selection.
CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK F5 – Decrease Display Brightness F9 – Webcam on/off Press to decrease the brightness of the LCD display. Press to switch off or switch on the webcam module. F6 – Extend Desktop Press to switch between the various external display options available either simultaneously or separately. F10 – Microsoft Mobility Center on/off Press to launch or close the Microsoft Mobility Center application.
CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Battery Pack Your notebook is equipped with a high-energy rechargeable lithium ion (Li-ion) battery pack. Battery life will vary depending on the notebook configuration, notebook model, applications installed, power management settings of the notebook, and notebook features used by the customer. As with all batteries, the maximum capacity of this battery will decrease with time and usage.
CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Battery Maintenance To maintain the battery pack’s maximum capacity, you should occasionally let the notebook deplete its battery power completely before recharging. To carry out a complete depletion of the battery, disconnect the AC adapter and let your notebook consume the remaining battery power. To speed up the depletion, use the hard drive as much as possible and set the LCD as bright as possible.
CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Power Management Understanding Power Consumption Reducing Power Consumption Although your notebook (together with the operating system) is capable of power conservation, there are measures you can take to reduce the power consumption: In order to fully utilize the power of your battery packs, it would be a good idea for you to spend some time acquiring a basic understanding of the power management concept from your operating system.
CHAPTER 3: CONNECTING DEVICES This section provides information about connecting optional devices to your notebook to enhance your audio, visual, and digital experience.
CHAPTER 3: CONNECTING DEVICES Connecting External Displays If you want to enjoy your computing environment on a bigger scale visually, or extend your desktop area, you can connect an external display such as a standalone monitor, an LCD TV, or a projector. NOTE: The external display connections in your Alienware notebook are connected to your discrete graphics card(s). When you want to use an external display device, turn off the integrated graphics ().
CHAPTER 3: CONNECTING DEVICES Connecting External Speakers Two types of audio connectors: Your Alienware notebook has three integrated audio out connectors and one audio in connector. The audio out connectors deliver quality sound and support 5.1 surround audio. You can connect the audio input connector from a home stereo or speaker system for a heightened gaming and media experience.
CHAPTER 3: CONNECTING DEVICES Connecting Printers Connecting USB Devices Connecting a Plug and Play Printer Plug the USB device into an available USB connector on your notebook. Windows Vista will detect the device and attempt to install the appropriate driver automatically. In some cases, Windows may require a driver. This driver is located on the software CD that is included with the device.
CHAPTER 4: USING YOUR NOTEBOOK Alienware Command Center The Alienware® Command Center gives you access to Alienware’s exclusive software and is a continuously upgradable control panel. As Alienware releases new programs, they download directly into the Command Center allowing you to build a library of system management, optimization, and customization tools. You can access Alienware Command Center by gently touching the touch control located near the top of the keyboard.
CHAPTER 4: USING YOUR NOTEBOOK Stealth Mode Stealth Mode helps you switch your notebook to a low power state to facilitate the use of a 65 W auto/air adapter. This state is well suited for casual use such as e-mail, music/video/DVD playback. Stealth mode will switch the notebook from discrete to integrated graphics mode, and also incorporate additional system power savings to extend battery life and reduce power consumption.
CHAPTER 4: USING YOUR NOTEBOOK Working With RAID A redundant array of independent disks (RAID) is a disk storage configuration that increases performance or data redundancy. There are two basic RAID levels discussed in this section. • • RAID level 0 is recommended for higher performance (faster throughput). RAID level 1 is recommended for users who need a high level of data integrity. NOTE: RAID requires multiple hard drives. The number of hard drives required varies depending on the RAID configuration.
CHAPTER 4: USING YOUR NOTEBOOK Configuring the BIOS System Setup The System Setup options allow you to: • • • Change the system configuration information after you add, change, or remove any hardware in your notebook. Set or change a user-selectable option. Read the current amount of memory or set the type of hard drive installed. Before you use System Setup, it is recommended that you write down the current System Setup information for future reference.
CHAPTER 4: USING YOUR NOTEBOOK System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. Main Menu System Time Displays the system time. System Date Displays the system date. BIOS Version Displays the BIOS revision. Product Name Displays the model number of the system. CPU Type Displays the type of processor. CPU Speed Displays the speed of the processor.
CHAPTER 4: USING YOUR NOTEBOOK Advanced Menu USB Emulation Over Clocking Sub-Menu Allows you to enable or disable the USB emulation feature. This option defines how the BIOS, in the absence of a USB-aware operating system, handles USB devices. USB emulation is always enabled during POST (Power On Self Test). Note: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off.
CHAPTER 4: USING YOUR NOTEBOOK Graphics Settings Sub-Menu Hybrid Graphics Integrated GPU Security Menu Allows you to enable or disable the Hybrid Graphics feature. Supervisor Password is Displays if the supervisor password is clear or set. User Password is Displays if the user password is clear or set. Hybrid Graphics is only supported in Windows Vista and needs to be disabled in other operating systems or for AMD discrete graphics cards.
CHAPTER 4: USING YOUR NOTEBOOK Security Menu Computrace ® Boot Menu Allows you to activate or disable the BIOS module interface of the optional Computrace® Service from Absolute® Software. The Computrace® agent from Absolute® Software is a service solution designed to help track assets and provide recovery services in the event the computer is lost or stolen. The Computrace® agent communicates with the Absolute® software Monitoring Server at programmed intervals to provide the tracking service.
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS This chapter provides guidelines and instructions for increasing the processing power, storage space, and communication options by upgrading equipment. You can purchase components for your notebook at www.dell.com or www.alienware.com. NOTE: Refer to the Alienware Service Manual at the Dell™ support website, support.dell.com for installation instructions of all serviceable components.
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS Before You Begin Before Working Inside Your Notebook This section provides procedures for removing and installing the components in your notebook. Unless otherwise noted, each procedure assumes that the following conditions exist: Use the following safety guidelines to help protect your notebook from potential damage and to help to ensure your own personal safety.
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS CAUTION: To avoid damaging the notebook, perform the following steps before you begin working inside the notebook. 1. Ensure that the work surface is flat and clean to prevent the notebook cover from being scratched. 2. Turn off your notebook (for details, refer to “Turning Off Your Notebook” on page 33). 3. If the notebook is connected to a docking device (docked), undock it.
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS Removing the Memory Module(s) 3. Loosen the captive screw and remove the memory module door. Below is the procedure on how to remove the memory module(s). 1. 2. Follow the instructions in “Before You Begin” on page 33. Loosen the two captive screws and remove the compartment door.
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS 4. Use your fingertips to carefully spread apart the upper memory module connector’s spring-locks until the module pops up. 5. Remove the upper memory module. 6. Use your fingertips to carefully spread apart the lower memory module connector’s spring-locks until the module pops up. 7. Remove the lower memory module. To replace the memory modules, perform the removal steps in reverse order.
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS Upgrading/Replacing Hard Drives Removing the Hard Drives Your notebook is equipped with two sets of hard drive sockets. Use the procedure below to remove your system’s the hard disk drives. • 1. 2. • If only one hard drive is being installed, place the primary hard drive in the socket indicated by the “HDD0” designation.
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS 3. Loosen the four captive screws on the primary hard drive (HDD0). 4. Slide the primary hard drive (HDD0) towards the back using the pull tab and lift it out. 5. Loosen the four captive screws on the secondary hard drive (HDD1). 6. Using the pull tab, lift the secondary hard drive (HDD1) out of the computer base.
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS 7. Remove the four screws from the sides of both the hard drives. 8. Slide the hard drives out of the respective brackets. 9. Remove the interposer from the secondary hard drive (HDD1). 1 Secondary Hard Drive (HDD1) 2 2 1 3 1 hard drive 3 screws (4) 1 interposer 2 secondary hard drive (HDD1) 2 hard drive bracket To replace the hard drives, perform the removal steps in reverse order.
CHAPTER 6: TROUBLESHOOTING Basic Hints and Tips • Computer does not power on: Is your computer securely plugged into a working electrical outlet? If plugged into a power strip, make sure that the strip is actually working. • Connections: Check all the cables to make sure that there are no loose connections anywhere. Power Savings: Make sure that your system is not in Hibernate or Standby mode by pressing the power button for less than 4 seconds.
CHAPTER 6: TROUBLESHOOTING Backup and General Maintenance Things to check before troubleshooting: • Always backup your important data on a regular basis and keep copies of your operating system and software safe. Do not forget to note the serial numbers if you are storing them outside of their original cases - e.g., in a CD wallet. • Ensure that the power cord is properly connected between your computer and a grounded, three-prong power outlet. Make sure that the power outlet is working.
CHAPTER 6: TROUBLESHOOTING Software Diagnostic Tools Pre-Boot System Assessment (PSA) The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc. To invoke PSA, press to access the Boot Menu. Select “Diagnostics” from the menu and press . • • During the assessment, answer any questions that appear. If a failure is detected, the computer stops and beeps.
CHAPTER 6: TROUBLESHOOTING Alienware® Diagnostics If you experience a problem with your Alienware notebook, run the Alienware Diagnostics before you contact Alienware for technical assistance (for details, refer to “CONTACTING ALIENWARE“ on page 90). It is recommended that you print these procedures before you begin. Starting Alienware Diagnostics From the Support CD/DVD 1. 2.
CHAPTER 6: TROUBLESHOOTING Answers to Common Problems CD-ROM, DVD-ROM, CD-R/W, DVD±R/W or Blu-ray Drive The computer does not recognize the disc or drive: 1. 2. 3. 4. 5. 6. Check to see if the disc is properly inserted into the drive with the label facing up. Try another disc. Shut down and restart the computer. Clean the disc. Restart the computer and enter the BIOS setup utility by pressing and holding or (key may vary) as the computer restarts.
CHAPTER 6: TROUBLESHOOTING System A program stops responding or crashes repeatedly The computer fails the POST: End the program: The computer POST (Power On Self Test) tests the computer, insuring that it meets the necessary system requirements and that all hardware is working properly before starting the remainder of the boot process. If the computer passes the POST, the computer will continue to start normally.
CHAPTER 6: TROUBLESHOOTING Other software problems Hard Drive Problems Check the software documentation or contact the software manufacturer for troubleshooting information: Allow the computer to cool before turning it on: • • • • • Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
CHAPTER 6: TROUBLESHOOTING Internet Keyboard Cannot browse the Internet/Error: “Unable to locate host.”: The keyboard is not responding: 1. 2. Check that you are connected to the Internet. Check that the Web address typed into the address bar is correct and for a valid site. Try a different Web address, or URL. 3. If the error message still appears, disconnect from the Internet Service Provider (ISP) and close the browser. Reconnect and open the browser. 4.
CHAPTER 6: TROUBLESHOOTING Monitor If the display is difficult to read If the display is blank Adjust the brightness: NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer. Check the battery: If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and then turn on the computer.
CHAPTER 6: TROUBLESHOOTING Mouse Printer The mouse is not working: The printer will not turn on: 1. 1. 2. 2. Check that the mouse cable is properly plugged into the USB connector of your computer. Check that the mouse cable is not damaged or there are no bent or broken pins. If the mouse cable is damaged, or there are bent or broken pins, the mouse will most likely need to be replaced. 3. Restart your computer. 4.
CHAPTER 6: TROUBLESHOOTING Speakers There is no sound from the speakers (external): Ensure that subwoofer and the speakers are turned on: See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. Adjust the Windows volume control: Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
CHAPTER 7: SYSTEM RECOVERY Your notebook ships with the following media: • • Recovery CD/DVD - Contains operating system installation media. Support CD/DVD - Contains drivers for your computer. You can also download the latest drivers and software for your computer from support.dell.com. • Optional AlienRespawn v2.0 disc (if ordered) - Contains the AlienRespawn recovery image.
CHAPTER 7: SYSTEM RECOVERY AlienRespawn v2.0 Recovery Options NOTE: Back up all data before initiating a system recovery. Backup functionality is included in AlienRespawn™ v2.0, but as a precaution it would be better to backup critical files onto an external media before initiating recovery. NOTE: Back up all data before initiating a system recovery. Backup functionality is included in AlienRespawn v2.
CHAPTER 7: SYSTEM RECOVERY Advanced Recovery Password Protection This method will completely reformat your hard drive and return your computer to its original factory configuration resolving all software/configuration issues. This option is best for most software-related issues. Since AlienRespawn v2.0 has the ability to reformat your hard drive and can be accessed without entering Windows, the password-protection functionality has been included for your security.
CHAPTER 7: SYSTEM RECOVERY AlienRespawn v2.0 Disc If you ordered the optional AlienRespawn v2.0 disc, you will receive it along with your computer. This disc will allow you to re-deploy AlienRespawn v2.0 to a new hard drive in the event of a hard drive failure. To Use the AlienRespawn v2.0 Disc NOTE: The Alienware recovery system is set up to boot from your CD-ROM drive, please verify through the Boot Menu hotkey (see “Boot Menu” on page 31) that your system is set to boot from the optical drive. 1.
CHAPTER 8: BASIC SPECIFICATIONS This chapter provides the basic specifications of your notebook.
CHAPTER 8: BASIC SPECIFICATIONS Dimensions Ports and Connectors Height 51.31 mm to 53.59 mm (2.02 inches to 2.11 inches) - Front to Back Width 405.89 mm (15.98 inches) Depth 321.31 mm (12.65 inches) Weight (with WUXGA LCD, single NVIDIA graphics card, and 9-cell battery) 5.3 kg (11.68 lbs) NOTE: The weight of your notebook will vary depending on the configuration ordered and the manufacturing variability.
CHAPTER 8: BASIC SPECIFICATIONS Discs/Cards supported Battery Optical drive formats SATA compliant Blue-ray, DVD-RW combo Reader card types • • • • • • • • Video cards Secure digital (SD) memory card Secure Digital High Capacity (SDHC) card Secure Digital Input/Output (SDIO) card Multi Media Card (MMC) Memory Stick Memory Stick PRO xD-Picture Card (type - M and type - H) Hi Density-SD (SDHD) MXM 3.
APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS Computer Setup 1. 2. 3. 4. 5. 6. 7. 8. Read all instructions marked on the product and in the documentation before operating your computer. Retain all safety and operating instructions. Never use this product near water or a heat source. Only set-up the computer on a stable work surface. Only operate the computer using the power source type indicated on the rating label.
APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS When You Should Contact Alienware • • • • The battery, power cord or plug is damaged. Your computer has had liquid spilled into it. Your computer was dropped or the case was damaged. Normal operation of the computer does not occur when the operating instructions are followed. Replacement Components or Accessories It is only advised to use replacement parts or accessories recommended by Alienware.
APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION When operating your equipment: WARNING: Do not operate your equipment with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, etc.) removed. WARNING: Do not use your equipment in a wet environment. Protect equipment from liquid intrusion.
APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION When Working Inside Your Device General Power Safety Do not attempt to service the equipment yourself, except as explained in your product documentation or in instructions otherwise provided to you by Dell. Observe the following guidelines when connecting your equipment to a power source: Always follow installation and service instructions closely.
APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION • • The AC adapter may become hot during normal operation of your computer. Use care when handling the adapter during or immediately after operation. Do not use an auto adapter DC power cable connected via either an automobile cigarette lighter adapter or an empower-type connector in vehicles with high voltage (24 VDC), such as commercial transport vehicles.
APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION Example of Antenna Grounding 1 2 3 4 5 6 7 1 antenna lead in wire 5 ground clamp(s) 2 ground clamp 6 power service grounding electrode system (NEC Article 250.52) 3 antenna discharge unit (NEC Section 810-20) 7 electric service equipment 4 grounding connectors (NEC Section 810-21) WARNING: Excessive sound pressure from earphones or headphones can cause hearing damage or loss.
APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION Environmental Considerations Recycling Information Dell recommends that customers dispose of their used computer hardware, monitors, printers, and other peripherals in an environmentally sound manner. Potential methods include reuse of parts or whole products and recycling of products, components, and/or materials. For specific information on Alienware’s worldwide recycling programs, see www.dell.com/recyclingworldwide.
APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION Registration, Evaluation, and Authorization of Chemicals (REACH) REACH is the European Union (EU) chemical substances regulatory framework. Information on substances of very high concern contained in Dell products in a concentration above 0.1% weight by weight (w/w) can be found at www.dell.com/ downloads/global/corporate/environ/Dell_REACH_SVCH_Table.pdf. end- users or to restricted countries.
APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION France For Mainland France • • 2.400 - 2.4835 GHz (Channels 1-13) authorized for indoor use 2.400 -2.454 GHz (Channels 1-7) authorized for outdoor use For Guiana and Reunion • • Restriktioner af brugsinformation For produkter med trådløs LAN / 802.
APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION Italien Voor Guyana en Réunion En generel godkendelse er nødvendig for udendørs brug i Italien. Brug af disse udstyr reguleres af: • D.L.gs 1.8.2003, n. 259, article 104 (aktivitet underlagt generel godkendelse) for udendørs brug og article 105 (gratis brug) for indendørs brug, i begge tilfælde til privat brug. • • • D.M. 28.5.03, for levering til offentligheden af RLAN-adgang til netværks- og telekomtjenester.
APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION REMARQUE : le numéro de l’organisme notifié indiqué par « NBnr » sera présent au besoin et n’a aucun rapport sur la restriction d’utilisation. France Pour la France métropolitaine • • 2,400 à 2,4835 GHz (canaux 1 à 13) autorisé en usage intérieur 2,400 à 2,454 GHz (canaux 1 à 7) autorisé en usage extérieur Informazioni sulle limitazioni all’uso Per prodotti con interfacce wireless LAN/802.
APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION Italia For Guiana og Réunion In Italia, è necessaria un’autorizzazione generale per l’uso esterno. L’uso delle presenti apparecchiature è regolato da: • D.Lgs 1.8.2003, n. 259, articolo 104 (attività soggetta ad autorizzazione generale) per l’uso esterno e articolo 105 (uso libero) per l’uso interno, in entrambi i casi per uso privato. • • • D.M. 28.5.
APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION ПРИМЕЧАНИЕ: Номер уполномоченного органа, указанный как ‘NBnr’, присутствует только в случае необходимости, а также не имеет какое-либо влияние на ограничения по использованию вне зависимости от их наличия.
APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION Italia Suomi Se solicita una autorización general para uso en exteriores en Italia. El uso de estos equipos está regulado por: • D.L.gs 1.8.2003, n. 259, artículo 104 (actividad sujeta a autorización general) para uso en exteriores y artículo 105 (uso gratuito) para uso en interiores, en ambos casos para uso privado. TV-antennin turvallisuus • D.M. 28.5.
APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION 2. AC 電源ケーブルをコンセントに接続します。 Norge Generell strømsikkerhet Hvis produktet leveres med en 3-stiftet strømledning, skal strømledningen bare settes i en jordet stikkontakt. TV-antennesikkerhet Alienware 製品のリサイクルに関しては、 http://www.dell.
APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION 台灣 公司聯絡詳細資料 依照商品檢驗法案第 11 條條文，Dell 提供對於本文件所涉及產品在台灣地區認證機 構的公司聯絡細節: Dell B.V.
APPENDIX C: WARRANTY AND SUPPORT INFORMATION APPENDIX C: WARRANTY AND SUPPORT INFORMATION 1. Other Documents. This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s) unless otherwise agreed to in a written agreement signed by both you and Dell. If you do not receive an invoice or acknowledgement in the mail, via e-mail, or with your Product, information about your purchase may be obtained at https://support.dell. com/dellcare/Invoice.
APPENDIX C: WARRANTY AND SUPPORT INFORMATION 4. Warranties. THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED AND ALIENWARE-BRANDED HARDWARE PRODUCTS FROM DELL CAN BE FOUND AT http://www.dell.com/policy/legal/warranty.htm OR IN THE DOCUMENTATION DELL PROVIDES WITH DELL-BRANDED AND ALIENWAREBRANDED PRODUCTS FROM DELL. DELL MAKES NO WARRANTIES FOR SERVICES, SOFTWARE, OR NON-DELL-BRANDED PRODUCTS, SERVICES, MAINTENANCE OR SUPPORT.
APPENDIX C: WARRANTY AND SUPPORT INFORMATION 9. Limitation of Liability. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT.
APPENDIX C: WARRANTY AND SUPPORT INFORMATION U.S. Retail Purchaser End User Agreement PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS A BINDING ARBITRATION CLAUSE. NOTE: This Retail Purchaser End User Agreement applies to purchases made from retail sellers.
APPENDIX C: WARRANTY AND SUPPORT INFORMATION Service and Support Limitation of Liability Service offerings may vary from Product to Product. In addition to this Agreement’s terms and conditions, Dell and/or your third-party service provider may provide such service and support to you in the United States in accordance with the terms and conditions located at www.dell.com/service_contracts or as otherwise delivered to you.
APPENDIX C: WARRANTY AND SUPPORT INFORMATION Binding Arbitration ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND DELL, ITS AGENTS, EMPLOYEES, PRINCIPALS, SUCCESSORS, ASSIGNS, AFFILIATES (COLLECTIVELY FOR PURPOSES OF THIS PARAGRAPH, “DELL”) arising from or relating to this Agreement, its interpretation, or the breach, termination or validity t
APPENDIX C: WARRANTY AND SUPPORT INFORMATION • • • d. Failure to follow the product instructions or failure to perform preventive maintenance e. Problems caused by using accessories, parts, or components not supplied by Dell Products with missing or altered Service Tags or serial numbers Products for which Dell has not received payment Normal wear and tear THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).
APPENDIX C: WARRANTY AND SUPPORT INFORMATION The limited hardware warranty on all Dell-branded and Alienware-branded products from Dell begins on the date of the packing slip, invoice, or receipt. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
APPENDIX C: WARRANTY AND SUPPORT INFORMATION What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service. If you purchased through us a service contract with one of our thirdparty service providers, please refer to that contract for details on how to obtain service. All requests to transfer ownership are at Dell’s sole discretion.
APPENDIX C: WARRANTY AND SUPPORT INFORMATION • Dell EqualLogic™ and EqualLogic-branded products, Dell|EMC and EMCbranded products, PowerVault ML6000 tape libraries, non-Dell-branded enterprise products, enterprise software, and customized hardware or software products may not be returned at any time. Software licenses purchased under any type of volume license agreement may be returned only with the express approval of the publisher, which in many circumstances will not be granted.
APPENDIX C: WARRANTY AND SUPPORT INFORMATION • • • • • Non–Dell-branded and Solution Provider Direct products and accessories Dell-branded consumable products (lamp bulbs for Dell-branded projectors, toner and ink cartridges for Dell-branded printers, batteries, and tape media) Problems that result from: a. External causes such as accident, abuse, misuse, or problems with electrical power b. Servicing not authorized by Dell c. Usage that is not in accordance with product instructions d.
APPENDIX C: WARRANTY AND SUPPORT INFORMATION • Other add-on hardware carries the longer of either a 1-year limited hardware warranty for new parts and a 90-day limited hardware warranty for reconditioned parts or, for both new and reconditioned parts, the remainder of the warranty for the Dell computer on which such parts are installed. The limited hardware warranty on all Dell-branded and Alienware-branded products from Dell begins on the date of the invoice.
APPENDIX C: WARRANTY AND SUPPORT INFORMATION What if I purchased a service contract? Dell Return Policy (Canada Only) If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell’s service contracts can be found online at www.dell.ca/ servicecontracts or by calling Customer Care at 1-800-847-4096.
APPENDIX C: WARRANTY AND SUPPORT INFORMATION How to Return: To return products, you must contact Dell Customer Service at 1-800-847-4096 and receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. Dell™ and Alienware® Software and Peripherals (Canada Only) You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number.
APPENDIX D: DELL SOFTWARE LICENSE AGREEMENT APPENDIX D: DELL SOFTWARE LICENSE AGREEMENT This is a legal agreement between you, the user, and Dell Products L.P or Dell Global B.V. (“Dell”). This agreement covers all software that is distributed with the Dell product, for which there is no separate license agreement between you and the manufacturer or owner of the software (collectively the “Software”). This agreement is not for the sale of Software or any other intellectual property.
APPENDIX D: DELL SOFTWARE LICENSE AGREEMENT DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, FOR THE SOFTWARE AND ALL ACCOMPANYING WRITTEN MATERIALS. This limited warranty gives you specific legal rights; you may have others, which vary from jurisdiction to jurisdiction.
APPENDIX E: CONTACTING ALIENWARE APPENDIX E: CONTACTING ALIENWARE NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Because availability varies by country and product, some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit support.dell.com.
APPENDIX F: IMPORTANT INFORMATION APPENDIX F: IMPORTANT INFORMATION • • • PLEASE BACKUP ANY DATA YOU HAVE BEFORE INITIATING A SYSTEM RECOVERY OR SENDING YOUR NOTEBOOK IN FOR REPAIR OR UPGRADES. PLEASE RETAIN ALL BOXES THAT WERE ORIGINALLY SHIPPED TO YOU IN CASE YOU NEED TO RETURN ANY MERCHANDISE. PLEASE CONTACT OUR TECHNICAL SUPPORT DEPARTMENT AT 1-888-2543625 WHEN UPGRADING ANY COMPONENTS ON YOUR NOTEBOOK. WE FULLY DOCUMENT CUSTOMER UPGRADES FOR FUTURE SUPPORT PURPOSES.
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