Users Guide

● An update that is to be installed requires an interim version of the utility. If there are multiple dependencies for an update,

Alienware Update attempts to install the latest version. This task may require multiple update cycles to be completed.

● Certain updates cannot be installed until a power adapter is plugged into the system.

Suspend BitLocker

Alienware Update supports the ability to install BIOS updates even if BitLocker Encryption is enabled on the system boot drive. This

provides an option by suspending the BitLocker while updating the BIOS and resuming BitLocker encryption once the BIOS has

been upgraded.

Alienware Update provides a check box in the Select Updates screen to Automatically suspend BitLocker and displays the

following warning message: Warning: Automatically suspending BitLocker drive encryption must be

executed in a secure environment to safeguard the drive security.

If BitLocker is enabled, the following options get applied:

● When a BIOS update is available and selected, and the Automatically suspend BitLocker option is checked, then the

Automatically restart the system (when required) option is checked. By default this option is disabled. When the BIOS update

is installed, BitLocker is suspended temporarily to apply the BIOS updates. After the BIOS and other updates are installed, the

system automatically reboots to complete the BIOS update, and BitLocker is reenabled.

● A BitLocker icon is displayed to the left of the BIOS update, if present, in the list of Selected Updates screen.

● You can clear the Automatically suspend BitLocker option, the BIOS update is cleared and disabled.

NOTE: Hovering over the icon provides the message: This update is blocked because BitLocker is enabled

on this system. If you want to install this update, please check Automatically suspend

BitLocker in the BIOS settings pane.

Give us your feedback

You have the option to provide the feedback about the product, by clicking Give us your feedback link option from the bottom

corner of the left pane on the welcome page.

NOTE: You have the option to publish the feedback anonymously.