Alienware Wireless Gaming Headset AW988 User’s Guide Regulatory Model: AW988
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2018 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents What‘s in the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Setting up your headset on your computer . . . . . . . . . . 7 System requirements . . . . . . . . . . . . . . . . . . . . . . . .7 Connecting the headset to your computer using the USB wireless dongle . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Physical characteristics . . . . . . . . . . . . . . . . . . . . . 22 Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Warranty information . . . . . . . . . . . . . . . . . . .
What‘s in the box 1 5 2 Alienware Wireless Gaming Headset AW988 3 1 Alienware Wireless Gaming Headset—AW988 2 USB wireless dongle 3 USB cable for battery charging 4 Documents 5 Audio cable (3.5 mm) 4 NOTE: The documents shipped with the headset may vary based on your region.
About the headset 12 1 11 2 10 3 4 5 8 6 7 9 1 Power button 2 Alienware two zones lighting 3 Microphone mute indicator 4 Retractable boom mic 5 Audio preset button 6 Micro-USB charging port 7 3.
Setting up your headset on your computer System requirements • • • One USB port for USB wireless dongle One USB port for charging (optional) Microsoft Windows 10 version 16299 or later Connecting the headset to your computer using the USB wireless dongle Connect the USB wireless dongle to the USB port on your computer. The headset and the USB wireless dongle are pre-paired.
2 Click the Playback tab and set the following: - Alienware AW988 Game as the Default Playback device. - Alienware AW988 Chat as the Default Communication device. 3 Click the Recording tab, set the Alienware AW988 Chat as the Default Device.
4 Click the Communications tab, select Do nothing.
Connecting the headset to your computer or mobile device using the 3.5 mm audio cable (optional) Connect one end of the audio cable to the 3.5 mm audio port on your headset, and connect the other end to the audio/headset port on your computer or mobile device. The headset speakers and the microphone on the cable will function even when the headset is powered off, as long as the headset is connected to a 3.5 mm audio port. The buttons and LEDs will not function when powered off.
Alienware Command Center Installing Alienware Command Center (AWCC) Alienware Command Center (AWCC) provides a single interface to transform your Windows computer into an enhanced gaming environment. To use the AWCC features, uninstall Alienware Headset Center (AWHC) if you have already installed AWHC on your computer. You need to install Alienware Command Center (AWCC) to configure the features available in Alienware Wireless Gaming Headset AW988.
Charging the headset To charge the headset, connect one end of the USB cable to the micro-USB port on your headset, and connect the other end to the USB port on your computer. Green Battery charge above 80% Orange Battery charge is between 10% and 80% Red Battery charge is below 10% Battery life The headset battery can last up to 14 hours of gaming/audio playback (with the lights turned off). It can last up to 8 hours when the lights are turned on. The complete charging of battery may take up to 2.
Using the headset Adjusting the headset Adjust the headband to find the optimal fit for your head. When using the retractable microphone, position it approximately two centimeters away from your mouth. 2 cm The earcups can be rotated to wear the headset around the neck comfortably, or for easier storage.
Turning on/off your headset Press the power button on the left earcup to turn the headset on. Press and hold the power button for 3 seconds to turn the headset off. Adjusting the main volume Use the main volume control to adjust the speaker volume. Turn the control up to increase the volume, or down to decrease the volume.
Muting/unmuting the microphone Use the mute button to mute or unmute the microphone. Alternatively, fold the retractable microphone back into place to mute the microphone, or lower the retractable microphone to unmute the microphone. 30° The microphone mute light turns red to indicate the microphone is on mute. NOTE: You will hear an audio prompt when the retractable microphone is opened or closed.
Switching between the audio presets Press the Audio preset button to cycle through the available presets. When the headset software is running, pressing the Audio preset button will cycle through all presets as listed in the software. When the headset software is not running, pressing the Audio preset button will cycle through Gaming, Music, and Movie presets. An audible voice prompt is played to indicate the selected preset is activated.
Adjusting the chat balance Use the Chat balance control to find a preferred balance between chat audio and game audio. Turn the control up to focus on the game volume, reducing the chat volume from 100% to 0%. Turn the control down to focus on the chat volume, reducing the game volume from 100% to 0%. Turn the control to the center position, as indicated by the white marker, to set chat and game audio to their original levels.
Replacing the earcup cushions The earcup cushions can be removed and replaced, if necessary. To order new earcup cushions go to www.dell.com. To remove the cushion, hold the cushion firmly and rotate clockwise (left cushion) or counter-clockwise (right cushion), and then pull the cushion away from the headset. To replace the cushion, fit them around the edges of the earcup firmly and rotate them into position.
Troubleshooting Problems Possible solutions Headset has no sound • nsure that the headset is turned on, and E properly connected through the wireless dongle or audio cable. • nsure that the audio player is playing E music, and that the computer volume and media player volume are on and not muted. - Click the volume icon on your computer. - Adjust the volume level on the volume bar. • heck the playback setting on the C computer, and ensure that the default device is set to DEVICE NAME.
Problems Possible solutions Abnormal sound is coming out of the headset • heck if something is obstructing the C headset. • djust the volume level up and down, and A check if the abnormal sound changes. • nsure that the headset is within range E (12 m) of the wireless dongle (if connected through the wireless dongle). • nsure that the audio plug is fully inserted E into the audio port of the computer or mobile (if connected through the audio cable).
Problems Possible solutions Wireless range is too short • nsure that the wireless dongle is not E covered or blocked by metal or electronic objects. • T ry connecting the wireless dongle to the USB port on the side of your computer, rather than the USB port at the back of your computer. • nsure that no other USB device is E connected adjacent to the wireless dongle. • nsure that the microphone is positioned E close to the mouth.
Specifications General Model number AW988 USB compliance USB 2.
Warranty information Limited warranty and return policies The Alienware Wireless Gaming Headset AW988 carries a 2-year limited hardware warranty. If purchased together with a Dell system, it will follow the system warranty. For U.S. customers: This purchase and your use of this product are subject to Dell’s end user agreement, which you can find at www.Dell.com/terms. This document contains a binding arbitration clause.
