Dell B2360d-dn Laser Printer User's Guide May 2012 www.dell.com | support.dell.com Trademarks Information in this document is subject to change without notice. © 2012 Dell, Inc. All rights reserved. Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Contents 2 Contents Safety information.......................................................................................5 Learning about the printer...........................................................................7 Finding information about the printer......................................................................................................7 Selecting a location for the printer.......................................................................................................
Contents 3 Canceling a print job................................................................................................................................51 Understanding the printer menus..............................................................53 Menus list................................................................................................................................................53 Paper menu...................................................................................
Contents 4 Copying printer settings to other printers...............................................................................................99 Restoring factory default settings.........................................................................................................100 Creating a printer control panel PIN.....................................................................................................100 Clearing jams.............................................................
Safety information 5 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Safety information CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. SAVE THESE INSTRUCTIONS.
Learning about the printer 7 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer.
Learning about the printer 8 What are you looking for? Find it here • Software and Drivers—Certified drivers for my printer and Software and Documentation CD installers for Dell printer software • Readme files—Last‑minute technical changes, or advanced technical reference materials for experienced users or technicians • Supplies and accessories for my printer • Replacement cartridges Dell Printer Supplies Web site–http://dell.
Learning about the printer 1 Right side 30 cm (12 in.) 2 Front 51 cm (20 in.) 3 Left side 20 cm (8 in.) 4 Rear 20 cm (8 in.) 5 Top 30 cm (12 in.) 9 Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. You can configure your printer by adding one optional 550‑sheet tray. For instructions on installing the optional tray, see “Installing an optional tray” on page 19.
Learning about the printer 1 Printer control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access door 6 Standard 250‑sheet tray 7 Optional 550‑sheet tray 8 50‑sheet multipurpose feeder 9 Front door 10
Learning about the printer 11 Using the printer control panel 1 Use the To Menus button Open the menus. Notes: • The menus are available only when the printer is in the Ready state. • Pressing the button while navigating within the menus returns the printer control panel to the top‑level menu screen. 2 Display View printing options as well as status and error messages. 3 Sleep button Enable Sleep mode or Hibernate mode.
Learning about the printer 12 Understanding the colors of the indicator and Sleep button lights The colors of the indicator and Sleep button lights on the printer control panel signify a certain printer status or condition. Indicator light color and its corresponding printer status Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle.
Learning about the printer 2 Open a Web browser, and then type the printer IP address in the address field. 3 Press Enter. The Embedded Web Server page appears.
Additional printer setup 14 Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 15 1 2 1 Memory card connector 2 Option card connector Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 16 3 Align the notch (1) on the memory card with the ridge (2) on the connector. 1 2 4 Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. 1 2 5 Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup 17 Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 18 4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the controller board access door.
Additional printer setup 19 Installing hardware options Installing an optional tray CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 20 7 Align the printer with the tray, and then slowly lower the printer into place. 8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 22.
Additional printer setup 21 1 2 3 4 5 * 6 Use the To 1 USB port* Attach an optional wireless network adapter. 2 USB printer port Connect the printer to a computer. 3 Ethernet port* Connect the printer to a network. 4 Parallel port* Connect the printer to a computer. 5 Power switch Turn on or turn off the printer. 6 Printer power cord socket Connect the printer to an electrical outlet. 7 Security slot 7 Attach a lock that will secure the printer in place.
Additional printer setup c Press Enter, or click OK. 3 Click Install, and then follow the instructions on the computer screen. For Macintosh users 1 Close all open applications. 2 Insert the Software and Documentation CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double-click the software installer package, and then follow the instructions on the computer screen.
Additional printer setup 23 4 Click the Configuration tab. 5 Do either of the following: • Click Update Now ‑ Ask Printer. • Under Configuration Options, manually add any installed hardware options. 6 Click Apply.
Additional printer setup 24 If the installation dialog does not appear after a minute, then launch the CD manually: a Click , or click Start and then click Run. b In the Start Search or Run dialog, type D:\setup.exe, where D is the letter of the CD or DVD drive. c Press Enter, or click OK. 2 Click Install, and then follow the instructions on the computer screen. 3 Select Ethernet connection, and then click Continue. 4 Attach the Ethernet cable when instructed to do so.
Additional printer setup 25 a From the Apple menu, navigate to: System Preferences > Print & Fax b Click +, and then navigate to: AppleTalk > select your printer > Add Preparing to set up the printer on a wireless network Notes: • Make sure your wireless network adapter is installed in your printer and working properly. • Make sure your access point (wireless router) is turned on and is working properly.
Additional printer setup 26 Connecting the printer to a wireless network using Wi‑Fi Protected Setup Before connecting the printer to a wireless network, make sure that: • The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more information, see the documentation that came with your access point. • A wireless network adapter installed in your printer is attached and working properly.
Additional printer setup 27 3 Double‑click the downloaded software installer package. 4 Follow the instructions on the computer screen. Launching the Wireless Setup Utility Notes: • Make sure the printer is turned on. • Make sure a wireless network adapter installed in your printer is attached and working properly. 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list.
Additional printer setup 28 Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with your wireless network adapter. 1 Open a Web browser, and then type the printer IP address in the address field.
Additional printer setup 29 Printing a network setup page If the printer is connected to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. 1 From the printer control panel, navigate to: > Reports > > Network Setup Page > Note: If an optional print server is installed, then Print Network [x] Setup Page appears.
Loading paper and specialty media 30 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 102 and “Storing paper” on page 46. Setting the paper size and type 1 From the printer control panel, navigate to: > Paper Menu > > Paper Size/Type > 2 Select Tray [x] Size or Tray [x] Type, and then press . 3 Change the paper size or type setting, and then press .
Loading paper and specialty media 3 Change the settings, and then press 31 . Using the standard bin and paper stop The standard bin holds up to 150 sheets of 20‑lb paper. It collects prints facedown. The standard bin includes a paper stop that keeps paper from sliding out the front of the bin as it stacks. To open the paper stop, pull it so that it flips forward. Note: Close the paper stop when moving the printer to another location.
Loading paper and specialty media 2 Squeeze, and then slide the width guide tab to the correct position for the size of the paper you are loading.
Loading paper and specialty media 33 3 Unlock the length guide. Squeeze, and then slide the length guide tab to the correct position for the size of the paper you are loading. 1 2 3 Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length. • If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab toward the center of the tray to the A6‑size position.
Loading paper and specialty media 34 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the tray. • Load letterhead facedown, with the top edge of the sheet toward the front of the tray.
Loading paper and specialty media 35 6 Insert the tray. 7 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems.
Loading paper and specialty media 36 Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, and envelopes. You can also use it for single‑page print jobs on letterhead. 1 Open the multipurpose feeder. 1 2 a Pull the multipurpose feeder extender. b Pull the extender gently so that the multipurpose feeder is fully extended and open.
Loading paper and specialty media 37 2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. 3 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan them. Straighten the edges on a level surface.
Loading paper and specialty media • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that the transparencies came in. • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first.
Loading paper and specialty media 39 • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. 5 From the printer control panel, set the paper size and type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder.
Loading paper and specialty media 40 Using the printer settings on the computer Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printer Settings. Note: You can also specify the paper size and type for the tray using the printer control panel. For more information, see “Setting the paper size and type” on page 30. Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer.
Loading paper and specialty media 41 Using the printer settings on the computer Depending on your operating system, access the Custom menu using the Local Printer Settings Utility or Printer Settings. Assigning a custom paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section.
Paper and specialty media guide 42 Paper and specialty media guide Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock.
Paper and specialty media guide 43 For 60–90‑g/m2 (16–24‑lb) bond paper, grain long paper is recommended. Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
Paper and specialty media guide 44 Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks might not. When in doubt, contact the paper supplier.
Paper and specialty media guide 45 Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities. • Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to ensure that the envelopes can withstand temperatures up to 230°C (446°F) without sealing, wrinkling, curling excessively, or releasing hazardous emissions. • For best performance, use envelopes made from 90‑g/m2 (24‑lb bond) paper or 25% cotton.
Paper and specialty media guide 46 • If zone coating of the adhesive is not possible, then remove a 2‑mm (0.06‑inch) strip on the leading and driver edge, and then use a non‑oozing adhesive. • Portrait orientation is recommended, especially when printing bar codes. Tips on using letterhead • • • • Use letterhead designed specifically for laser printers. Print samples on the letterhead being considered for use before buying large quantities.
Paper and specialty media guide 47 Supported paper sizes, types, and weights For information on card stock and labels, see the Card Stock & Label Guide. Supported paper sizes Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide. Paper size Standard tray Optional 550‑sheet tray Multipurpose feeder Duplex mode A4 210 x 297 mm (8.3 x 11.7 in.) A5 X 148 x 210 mm (5.8 x 8.3 in.) A6 X X 105 x 148 mm (4.
Paper and specialty media guide Paper size 9 Envelope 48 Optional 550‑sheet tray Standard tray Multipurpose feeder Duplex mode X X X X X X X X X X X X X X X X X X 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 229 x 356 mm (9 x 14 in.) 1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.
Paper and specialty media guide Paper type 49 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Letterhead Preprinted Colored Paper Light Paper Heavy Paper2 Rough/Cotton X 1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. 2 Bond and Heavy Paper are supported in duplex mode up to 90‑g/m2 (24‑lb) paper weight.
Printing 50 Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 102 and “Storing paper” on page 46. Printing a document Printing a document 1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2 Send the print job: For Windows users a With a document open, click File > Print.
Printing 51 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness. 3 Adjust the toner darkness setting. 4 Click Submit. Using the printer settings on the computer Depending on your operating system, adjust the toner darkness settings using the Local Printer Settings Utility or Printer Settings.
Printing Canceling a print job from the computer For Windows users 1 Open the printers folder. a Click , or click Start and then click Run. b In the Start Search or Run dialog, type control printers. c Press Enter, or click OK. 2 Double‑click the printer icon. 3 Select the print job you want to cancel. 4 Click Delete.
Understanding the printer menus 53 Understanding the printer menus Menus list Paper Menu Reports Network/Ports3 Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network2 Configure MP Network Setup Page1 Reports Substitute Size Profiles List Network card Paper Texture Print Fonts TCP/IP Paper Weight Print Directory IPv6 Paper Loading Asset Report Wireless Custom Types Universal Setup AppleTalk Standard USB SMTP Setup Security Settings Secur
Understanding the printer menus 54 Paper Size/Type menu Use To Tray [x] Size A4 A5 A6 JIS‑B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the paper size loaded in each tray. Tray [x] Type Plain Paper Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of paper loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting.
Understanding the printer menus 55 Use To MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder.
Understanding the printer menus 56 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the paper size being manually loaded. Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded.
Understanding the printer menus 57 Configure MP menu Use To Configure MP Cassette Manual First Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures the multipurpose feeder as the default paper source. • Manual sets the multipurpose feeder only for manual‑feed print jobs. • First sets the multipurpose feeder as the primary paper source regardless of settings.
Understanding the printer menus 58 Use To Labels Texture Smooth Normal Rough Specify the relative texture of the labels loaded. Bond Texture Smooth Normal Rough Specify the relative texture of the bond paper loaded. Envelope Texture Smooth Normal Rough Specify the relative texture of the envelopes loaded. Rough Envelope Texture Rough Specify the relative texture of the rough envelopes loaded. Letterhead Texture Smooth Normal Rough Specify the relative texture of the letterhead loaded.
Understanding the printer menus 59 Paper Weight menu Use To Plain Weight Light Normal Heavy Specify the relative weight of the plain paper loaded. Card Stock Weight Light Normal Heavy Specify the relative weight of the card stock loaded. Transparency Weight Light Normal Heavy Specify the relative weight of the transparencies loaded. Recycled Weight Light Normal Heavy Specify the relative weight of the recycled paper loaded.
Understanding the printer menus 60 Use To Colored Weight Light Normal Heavy Specify the relative weight of the colored paper loaded. Light Weight Light Specify that the weight of the paper loaded is light. Heavy Weight Heavy Specify that the weight of the paper loaded is heavy. Cotton/Rough Weight Light Normal Heavy Specify the relative weight of the cotton or rough paper loaded. Custom [x] Weight Light Normal Heavy Specify the relative weight of the custom paper loaded.
Understanding the printer menus 61 Use To Light Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Light as the paper type. Heavy Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Custom [x] Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Note: Custom [x] Loading is available only if the custom type is supported.
Understanding the printer menus 62 Universal Setup menu Use To Units of Measure Inches Millimeters Identify the units of measure. Portrait Width 3–8.5 inches 76–216 mm Set the portrait width. Notes: • Inches is the US factory default setting. • Millimeters is the international factory default setting. Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. You can increase the width in 0.01‑inch increments.
Understanding the printer menus 63 Use To Network Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address information. Note: This menu item appears only in network printers or in printers connected to print servers. Profiles List Print a list of profiles stored in the printer. Note: This menu item appears only when LDSS is enabled.
Understanding the printer menus 64 Use To PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PS SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
Understanding the printer menus 65 Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card Use To View Card Status Connected Disconnected View the connection status of the network card. View Card Speed View the speed of an active network card. Network Address UAA LAA View the network addresses.
Understanding the printer menus 66 Use To Enable AutoIP Yes No Specify the Zero Configuration Networking setting. Enable FTP/TFTP Yes No Enable the built-in FTP server, which lets you send files to the printer using File Transfer Protocol. Enable HTTP Server Yes No Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser. WINS Server Address View or change the current WINS server address.
Understanding the printer menus 67 Use To Set Hostname* Set the host name. Note: The host name is limited to 15 characters, and accepts US‑ASCII, alphanumeric characters and hyphen only. View Address* View the current IPv6 addresses. View Router Address* View the current router address. Enable DHCPv6 On Off Enable DHCPv6 in the printer. * Note: On is the factory default setting. These settings can be changed only from the Embedded Web Server.
Understanding the printer menus 68 Use To Activate Yes No Enable or disable AppleTalk support. View Name Show the assigned AppleTalk name. Note: Yes is the factory default setting. Note: The name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The address can be changed only from the Embedded Web Server. Set Zone Provide a list of AppleTalk zones available on the network.
Understanding the printer menus 69 Use To USB Buffer Disabled Auto 3K to [maximum size allowed] Set the size of the USB input buffer. Notes: • • • • Auto is the factory default setting. Disabled turns off job buffering. The USB buffer size value can be changed in 1-KB increments. The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
Understanding the printer menus 70 Use To Use SSL Disabled Negotiate Required Set the printer to use SSL for increased security when connecting to the SMTP server. Notes: • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used. SMTP Server Authentication No authentication required Login/Plain CRAM‑MD5 Digest‑MD5 NTLM Kerberos 5 Specify the type of user authentication required for printing privileges.
Understanding the printer menus 71 Use To Configure Log Enable Audit Yes No Enable Remote Syslog No Yes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specify how and whether or not audit logs are created. Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. • Enable Remote Syslog determines if logs are sent to a remote server. No is the factory default setting.
Understanding the printer menus 72 Settings menu General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text appearing on the printer display. Note: Not all languages are available for all printers, and you may need to install special hardware for those languages to appear.
Understanding the printer menus 73 Use To Run Initial setup Yes No Run the setup wizard. Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the country or region selection screen, the default becomes No. Paper Sizes US Metric Specify the unit of measurement for paper sizes. Notes: • US is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard.
Understanding the printer menus 74 Use To Timeouts Prolong Screen Timeout On Off Display a message that lets you reset the screen timeout timer instead of returning to the printer display. Timeouts Print Timeout Disabled 1–255 sec Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the remainder of the print job. Note: Off is the factory default setting. Notes: • “90 sec” is the factory default setting.
Understanding the printer menus 75 Use To Press Sleep Button Do nothing Sleep Hibernate Determine how the printer, while in idle state, reacts to a short press of the Sleep button. Press and Hold Sleep Button Do nothing Sleep Hibernate Determine how the printer, while in idle state, reacts to a long press of the Sleep button. Factory Defaults Do Not Restore Restore Now Use the printer factory default settings. Note: Sleep is the factory default setting. Note: Sleep is the factory default setting.
Understanding the printer menus 76 Use To Print Area Normal Whole Page Set the logical and physical printable area. Notes: • Normal is the factory default setting. When attempting to print data on the non‑printable area defined by the Normal setting, the printer clips the image at the boundary. • Whole Page allows the image to be moved into the non‑printable area defined by the Normal setting.
Understanding the printer menus 77 Finishing menu Use To Sides (Duplex) 1 sided 2 sided Specify whether two‑sided (duplex) printing is set as the default for all print jobs. Notes: • “1 sided” is the factory default setting. • You can set two‑sided printing from the software program. For Windows users: 1 Click File > Print. 2 Click Properties, Preferences, Options, or Setup. For Macintosh users: 1 Choose File > Print. 2 Adjust the settings from the print dialog and pop‑up menus.
Understanding the printer menus 78 Use To Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Print multiple‑page images on one side of a paper. Notes: • Off is the factory default setting. • The number selected is the number of page images that will print per side. Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple‑page images when using Paper Saver.
Understanding the printer menus 79 Use To Enhance Fine Lines On Off Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File > Print, and then click Properties, Preferences, Options, or Setup. For Macintosh users, choose File > Print, and then adjust the settings from the Print dialog and pop‑up menus.
Understanding the printer menus 80 XPS menu Use To Print Error Pages Off On Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PostScript menu Use To Print PS Error On Off Print a page containing the PostScript error. Lock PS Startup Mode On Off Disable the SysStart file. Font Priority Resident Flash Establish the font search order. Note: Off is the factory default setting. Note: Off is the factory default setting.
Understanding the printer menus 81 Use To Symbol Set 10U PC‑8 12U PC‑850 Specify the symbol set for each font name. Notes: • 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international factory default setting. • A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific program, such as math symbols for scientific text. Only the supported symbol sets are shown.
Understanding the printer menus 82 Use To PCL Emulation Settings Auto CR after LF On Off Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command. PCL Emulation Settings Auto LF after CR On Off Specify whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command.
Saving money and the environment 83 Saving money and the environment Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
Saving money and the environment 84 Use To Off Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance specifications for your printer. Energy Reduce energy use, especially when the printer is idle. • Printer engine motors do not start until a document is ready to print. You may notice a short delay before the first page is printed. • The printer enters Sleep mode after one minute of inactivity.
Saving money and the environment 85 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If your are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings > Sleep Button Settings. 3 From the Press Sleep Button or Press and Hold Sleep Button drop‑down menu, select Hibernate. 4 Click Submit.
Saving money and the environment 86 Using the printer settings on the computer Depending on your operating system, access the Hibernate Timeout menu using the Local Printer Settings Utility or Print Settings. Using Schedule Power Modes Schedule Power Modes lets the user schedule when the printer goes into a reduced power state or into the Ready state. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field.
Securing the printer 87 Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Securing the printer 88 Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, simply turn off the printer. Erasing non‑volatile memory 1 Turn off the printer. 2 From the printer control panel, hold down and the right arrow button while turning the printer on. Release the buttons only when the Configuration menu appears. 3 Press the arrow buttons until Wipe All Settings appears, and then press .
Maintaining the printer 89 Maintaining the printer Periodically, certain tasks are required to maintain the optimum performance of your printer. Warning—Potential Damage: Failure to replace parts and supplies when directed, may cause damage to your printer or prevent the printer from performing optimally. Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
Maintaining the printer 90 Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may vary significantly and is dependent on many factors, such as actual document content, print quality settings, and other printer settings. The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is different from the historical printing consumption.
Maintaining the printer Do not expose supplies to: • • • • • • Direct sunlight Temperatures above 35°C (95°F) High humidity above 80% Salty air Corrosive gases Heavy dust Replacing supplies Replacing the toner cartridge 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials.
Maintaining the printer 92 4 Shake the new cartridge to redistribute the toner. 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 6 Close the front door.
Maintaining the printer Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 3 Lift the blue handle, and then pull the imaging unit out of the printer.
Maintaining the printer 94 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Maintaining the printer 95 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. 8 Close the front door. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
Maintaining the printer 96 • Make sure your fingers are not under the printer when you set it down. • Before setting up the printer, make sure there is adequate clearance around it. Use only the power cord provided with this product or the manufacturer's authorized replacement. Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer warranty.
Managing the printer 97 Managing the printer Managing printer messages Use the Status Messenger application to view error messages requiring your intervention on your printer. When there is an error, a bubble appears telling you what the error is, and points you to the appropriate recovery information. If you installed Status Messenger with your printer software, then the application launches automatically when the software installation is completed.
Managing the printer 98 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Press Enter to open the Web page of your printer. 3 Click Applications > Remote Operator Panel > Launch VNC Applet. Note: VNC Applet requires a Java plug‑in to launch. 4 Click Click here to continue. The virtual display works as an actual display would work on a printer control panel. Viewing reports You can view some reports from the Embedded Web Server.
Managing the printer 99 Notification Description Off The normal printer behavior for all supplies occurs. E‑mail Only The printer generates an e-mail when the supply condition is reached. The status of the supply will appear on the menus page and status page. Warning The printer displays the warning message and generates an e‑mail about the status of the supply. The printer does not stop when the supply condition is reached.
Managing the printer 100 3 To change the language, select a language from the drop-down menu, and then click Click here to submit language. 4 Click Printer Settings. 5 Type the IP addresses of the source and target printers in their appropriate fields. Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP. 6 Click Copy Printer Settings.
Managing the printer 101 If you try to access a PIN‑protected menu from the printer control panel, the printer will require you to enter the PIN. Note: After you enter the last digit of the PIN, make sure to press three seconds.
Clearing jams 102 Clearing jams Carefully select paper and specialty media and load it properly to avoid most jams. If jams do occur, then follow the steps outlined in this chapter. Note: Jam recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. Avoiding jams Load paper properly • Make sure paper lies flat in the tray.
Clearing jams 103 Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. • • • • Do not use paper that has been cut or trimmed by hand. Do not mix paper sizes, weights, or types in the same tray. Make sure the paper size and type are set correctly on the computer or printer control panel. Store paper according to manufacturer recommendations.
Clearing jams 3 104 Area Printer control panel message What to do Tray 1 Jam, pull tray 1. Push down blue flap. [23y.xx] Pull tray 1 completely out, then push the front duplex flap down, and then remove the jammed paper. Note: You may need to open the rear door to clear some 23y.xx paper jams. 4 Tray [x] Jam, tray [x] [24y.xx] 5 Multipurpose feeder Jam, MP feeder. [250.xx] Remove all paper from the multipurpose feeder, and then remove the jammed paper.
Clearing jams 105 2 Pull the toner cartridge out using the handle. 3 Lift the blue handle, and then pull out the imaging unit from the printer. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 4 Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
Clearing jams 106 5 Lift the blue flap in front of the printer. 6 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 7 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer.
Clearing jams 107 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer. 9 Close the front door. 10 From the printer control panel, press to clear the message and continue printing. Jam, rear door [20y.xx] 1 Press the button on the right side of the printer, and then open the front door. 2 Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Clearing jams 108 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Close the rear and front doors. 5 From the printer control panel, press to clear the message and continue printing. Jam, standard bin [20y.xx] 1 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 2 From the printer control panel, press 109 to clear the message and continue printing. Jam, pull tray 1. Push down blue flap. [23y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Pull the tray out completely.
Clearing jams 110 2 Locate the blue lever, and then pull it down to release the jam. Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the jammed paper. Make sure all paper fragments are removed. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Insert the tray. 5 From the printer control panel, press to clear the message and continue printing.
Clearing jams 111 Jam, tray [x] [24y.xx] 1 Pull out the tray completely. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Insert the tray. 4 From the printer control panel, press to clear the message and continue printing. Jam, MP feeder [250.xx] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 112 2 Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 3 Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. 4 From the printer control panel, press to clear the message and continue printing.
Troubleshooting 113 Troubleshooting Understanding the printer messages Bin full. Remove paper. Remove the paper stack from the standard bin. Cannot collate large document [37] Try one or more of the following: • From the printer control panel, press to print the portion of the job already stored and begin collating the rest of the print job. • Cancel the current print job.
Troubleshooting 114 Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace a toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide. If necessary, press on the printer control panel to clear the message and continue printing. Cartridge low [88.xy] You may need to order a toner cartridge. If necessary, press continue printing. on the printer control panel to clear the message and Change [paper source] to [custom type name].
Troubleshooting 115 Close front door Close the front door of the printer. Flash memory full [52] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. • Delete fonts, macros, and other data stored in the flash memory. From the printer control panel, navigate to: > Settings > > Print Settings > > Utilities Menu > > Format Flash > > Yes > • Use a larger‑capacity flash memory card.
Troubleshooting If necessary, press 116 on the printer control panel to clear the message and continue printing. Insert tray [x] Insert the indicated tray into the printer. Load [paper source] with [custom type name] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing.
Troubleshooting 117 Load [paper source] with [paper type] [paper size] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper source.
Troubleshooting 118 Load MP feeder with [paper type] [paper size] [orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job.
Troubleshooting 119 Network error, standard port [54] Try one or more of the following: • • • • From the printer control panel, press to clear the message and continue printing. Unplug the router, then wait for 30 seconds, and then plug it back again. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Update the network firmware in the printer or the print server. For more information, contact technical support. Non‑Dell [supply type], see User’s Guide [33.
Troubleshooting 120 Parallel port disabled [56] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. Note: The printer discards any data received through the parallel port. • From the printer control panel, set Parallel Buffer to Auto. Printer restart. Check last job. Press on the printer control panel to clear the message and continue printing. For more information, visit http://support.dell.com or contact technical support.
Troubleshooting 121 Reinstall missing or unresponsive imaging unit [31.xy] Try one or more of the following: • Check if the imaging unit is missing. If missing, install the imaging unit. For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide. • If the imaging unit is installed, then remove the unresponsive imaging unit, and then reinstall it. Note: If the message appears after reinstalling the supply, then the imaging unit is defective.
Troubleshooting 122 Basic printer problems The printer is not responding Action Yes No Step 1 Go to step 2. Turn on the printer. Make sure the printer is turned on. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Step 3 Press the Sleep button Go to step 3. to wake the printer from Sleep mode or Hibernate mode. Go to step 4.
Troubleshooting 123 Action Yes No Step 8 Go to step 9. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Go to step 10. Turn off the printer, remove all packing materials, then reinstall the hardware options, and then turn on the printer. Go to step 11. Use correct printer driver settings. Go to step 12. Install the correct printer driver.
Troubleshooting 124 Option problems Cannot detect internal option Action Yes No Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Does the internal option operate correctly? Step 2 Go to step 3. Connect the internal option to the controller board. Go to step 4. Reinstall the internal option. Go to step 5. Manually add the internal option in the printer driver.
Troubleshooting 125 Tray problems Action Yes No Step 1 a Open the tray and do one or more of the following: The problem is solved. Go to step 2. • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator.
Troubleshooting 126 Paper feed problems Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact technical The problem is solved. • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges of the paper.
Troubleshooting 127 Jammed pages are not reprinted Action Yes a Turn on jam recovery. 1 From the printer control panel, navigate to: > Settings > Recovery > > General Settings > No The problem is solved. Contact technical support. > Print >Jam Recovery > 2 Press the arrow buttons until On or Auto appears, and then press . b Resend the pages that did not print.
Troubleshooting 128 Action Yes No Step 4 The problem is solved. Go to step 5. a Check if the ports (USB, serial, or Ethernet) are working and if the cables are securely connected to the computer and the printer. Note: For more information, see the setup documentation that came with the printer. b Resend the print job. Do the jobs print? Step 5 The problem is solved. Go to step 6. a Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. b Resend the print job.
Troubleshooting 129 Print job takes longer than expected Action Yes No Step 1 Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job, and then resend the print job. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Does the print job still take long? Step 2 Disable the Page Protect feature.
Troubleshooting 130 Action Yes No Step 3 The problem is solved. Go to step 4. a Depending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type. b Resend the print job. Did the job print from the correct tray or on the correct paper? Step 4 a Check if the trays are not linked. b Resend the print job. The problem is solved. Contact technical support.
Troubleshooting 131 Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). The problem is solved. Go to step 2. b Resend the print job. Did the job print and collate correctly? Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3). The problem is solved. Go to step 3. Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. b Resend the print job.
Troubleshooting 132 Print quality problems Characters have jagged or uneven edges Action Yes Step 1 Go to step 2. a Print a font sample list to check if the fonts you are using are supported by the printer. No The problem is solved. 1 From the printer control panel, navigate to: > Reports > > Print Fonts > 2 Press the arrow buttons until PCL Fonts or PostScript Fonts appears, and then press . b Use a font that is supported by the printer or install the font that you want to use.
Troubleshooting 133 Action Yes No Step 1 a Check if there is packing material left on the imaging unit. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact technical support. The problem is solved. 1 Remove the toner cartridge, and then the imaging unit. 2 Check if the packing material is properly removed from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Troubleshooting 134 Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the paper loaded. b Resend the print job. No The problem is solved. Is the page or image clipped? Step 2 Go to step 3. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Do one or more of the following: • Specify the paper size from the tray settings to match the paper loaded in the tray.
Troubleshooting 135 Action Yes No Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Step 2 Go to step 3. From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. Load paper with the correct paper type and weight in the tray.
Troubleshooting 136 Action Yes No Step 2 The problem is solved. Go to step 3. Reinstall the imaging unit and the toner cartridge. a Remove the toner cartridge. b Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. c Install the imaging unit, and then the cartridge. d Resend the print job.
Troubleshooting 137 Action Yes Step 3 The problem is solved. Contact technical support. a Depending on your operating system, specify the paper size from No Printing Preferences or from the Print dialog. b Resend the print job. Are the margins correct? Paper curl Action Yes No Step 1 Go to step 2. Adjust the width and length guides. Go to step 3. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved.
Troubleshooting 138 Print irregularities Leading edge ) ) ABCDE ABCDE ABCDE Trailing edge Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. Specify the paper size and type from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. b Resend the print job.
Troubleshooting 139 Repeating defects appear on prints Action Yes Step 1 Go to step 2. • 97 mm (3.82 in.) • 47 mm (1.85 in.) • 38 mm (1.5 in.) Is the distance between defects equal to one of the listed measurements? Replace the imaging unit, and then resend the print job. 1 Check if the distance between the defects equal to 80 mm (3.15 in.) 2 Take note of the distance, and then contact technical support or your Dell printer dealer. Measure the distance between the defects.
Troubleshooting 140 Action Yes No Step 2 Go to step 3. Do one or more of the following: a From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. • Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.
Troubleshooting 141 Print is too light Action Yes Step 1 Go to step 2. a From the Quality menu on the printer control panel, increase the toner darkness. No The problem is solved. Note: 8 is the factory default setting. b Resend the print job. Is the print still too light? Step 2 Go to step 3. Change the paper type, texture, and weight to match the paper loaded in the tray. Go to step 4.
Troubleshooting 142 Action Yes No Step 6 Go to step 7. The problem is solved. Contact technical support. The problem is solved. Yes No a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Install the imaging unit, and then the cartridge.
Troubleshooting 143 Printer is printing solid black pages Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Contact technical support. The problem is solved. Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. Contact technical support. The problem is solved. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Troubleshooting 144 Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. No The problem is solved. b Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3. Change the paper type and weight to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5. The problem is solved.
Troubleshooting 145 Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. No The problem is solved. Do streaked vertical lines appear on prints? Step 2 Go to step 3.
Troubleshooting 146 Action Yes No Step 5 Contact technical support or your Dell printer dealer. The problem is solved. Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved. Go to step 3. Step 2 a Load the specified tray or feeder with a recommended type of paper. The problem is solved. Replace the imaging unit, and then resend the print job.
Troubleshooting 147 Vertical voids appear on prints Leading edge Trailing edge Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. Step 2 a From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. The problem is solved. a Make sure your software program is using a correct fill pattern. b Resend the print job. Do vertical voids appear on prints? b Resend the print job.
Troubleshooting 148 Toner specks appear on prints Action Yes No Replace the imaging unit, and then resend the print job. Contact technical support. The problem is solved. Action Yes No Step 1 Go to step 2. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. From the Paper menu on the printer control panel, set the paper texture. Contact technical support or your Dell printer dealer.
Troubleshooting 149 Embedded Web Server does not open Action Yes No Step 1 The problem is solved. Go to step 2. a Turn on the printer. b Open a Web browser, and then type the printer IP address. c Press Enter. Does the Embedded Web Server open? Step 2 The problem is solved. Go to step 3. Make sure the printer IP address is correct.
Troubleshooting 150 Action Yes Step 5 The problem is solved. Contact your system support person. Temporarily disable the Web proxy servers. Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. No Does the Embedded Web Server open? Contacting technical support When you call technical support, describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution.
Appendix 151 Appendix Dell Technical Support Policy Technician‑assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell‑installed hardware.
Appendix 152 Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the Product Information Guide.
Index 153 Index A accessing Status Monitor Center 97 accessing the controller board 14 Active NIC menu 63 adjusting Sleep mode 84 adjusting toner darkness 50 AppleTalk menu 67 assigning custom paper types 41 attaching cables 20 available internal options 14 avoiding jams 46 avoiding paper jams 102 B Bin full. Remove paper.
Index Schedule Power Modes 86 Sleep mode 84 erasing non‑volatile memory 88 erasing volatile memory 88 Ethernet network preparing to set up for Ethernet printing 23 Ethernet network setup using Macintosh 23 using Windows 23 Ethernet networking Macintosh 23 Windows 23 Ethernet port 20 Ethernet setup preparing for an 23 exterior of the printer cleaning 89 F factory defaults, restoring 100 finding more information about the printer 7 Finishing menu 77 Flash memory full [52] 115 Flash memory unformatted [53] 1
Index SMTP Setup menu 69 Standard Network 63 Standard USB 68 Substitute Size 57 TCP/IP 65 Universal Setup 62 Utilities 79 Wireless 67 XPS 80 menus list 53 moving the printer 8, 95, 96 multipurpose feeder loading 36 N Network [x] menu 63 Network Card menu 65 Network error, port [x] [54] 118 Network error, standard port [54] 119 Network Reports menu 64 network setup page printing 29 Non‑Dell [supply type], see User’s Guide [33.
Index printer control panel buttons 11 factory defaults, restoring 100 indicator light 11, 12 Sleep button light 12 using 11 printer control panel PIN creating 100 printer control panel, virtual display using the Embedded Web Server 97 printer information where to find 7 printer is printing blank pages 132 printer messages Bin full. Remove paper. 113 Cannot collate large document [37] 113 Cannot defrag flash memory [37] 113 Cartridge low [88.xy] 114 Cartridge nearly low [88.
Index S safety information 5, 6 Schedule Power Modes using 86 security modifying confidential print settings 99 Security Audit Log menu 70 security lock 87 security Web page where to find 88 selecting a location for the printer 8 selecting paper 43 Set Date and Time menu 71 setting paper size 30 paper type 30 TCP/IP address 65 Universal paper size 30 setting Hibernate Timeout 85 setting up the printer on an Ethernet network (Macintosh only) 23 on an Ethernet network (Windows only) 23 Setup menu 75 shipping
Index updating options in printer driver 22 USB port 20 using Wireless Setup Assistant 27 Wireless Setup Utility 26 using Hibernate mode 84 using Schedule Power Modes 86 using the Embedded Web Server 12 Utilities menu 79 V vertical voids appear 147 viewing reports 98 virtual display checking, using Embedded Web Server 97 voids appear 147 volatile memory 87 erasing 88 volatility statement of 87 W Wireless menu 67 wireless network configuration information 25 wireless network setup using the Embedded Web S