Operation Manual

127 Troubleshooting
Jammed pages are not reprinted
Action Yes No
The problem is solved. Contact technical
support.
a Turn on jam recovery.
1 From the printer control panel, navigate to:
> Settings > > General Settings > > Print
Recovery > >Jam Recovery >
2 Press the arrow buttons until On or Auto appears, and then press
.
b Resend the pages that did not print.
Were the jammed pages reprinted?
Solving print problems
Printing problems
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.
b Resend the print job.
Do the jobs print?
The problem is solved. Go to step 2.
Step 2
a Check if the printer is plugged in and turned on, and if Ready appears
on the printer display.
b Resend the print job.
Do the jobs print?
The problem is solved. Go to step 3.
Step 3
If an error message appears on the printer display, then clear the message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
The problem is solved. Go to step 4.