Dell B5465dnf Laser MFP User's Guide February 2014 www.dell.com | dell.com/support/printers Trademarks Information in this document is subject to change without notice. © 2014 Dell, Inc. All rights reserved. Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Contents 2 Contents Safety information.......................................................................................8 Learning about the printer.........................................................................10 Finding information about the printer....................................................................................................10 Selecting a location for the printer.........................................................................................................
Contents 3 Installing an Internal Solutions Port..................................................................................................................35 Installing a printer hard disk .............................................................................................................................39 Removing a printer hard disk............................................................................................................................43 Installing hardware options...
Contents 4 Selecting paper .................................................................................................................................................80 Selecting preprinted forms and letterhead ......................................................................................................80 Using recycled paper and other office papers ..................................................................................................80 Storing paper ............................
Contents 5 Canceling an outgoing fax.....................................................................................................................133 Holding and forwarding faxes...............................................................................................................133 Understanding the fax options..............................................................................................................134 Scanning..........................................................
Contents 6 Maintaining the printer............................................................................232 Cleaning printer parts............................................................................................................................232 Cleaning the printer ........................................................................................................................................232 Cleaning the scanner glass...........................................................
Contents 7 [x]‑page jam, clear manual feeder. [250]..............................................................................................260 [x]‑page jam, open automatic feeder top cover. [28y.xx].....................................................................261 Troubleshooting.......................................................................................264 Understanding the printer messages............................................................................................
Safety information 8 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Safety information 9 Refer service or repairs, other than those described in the user documentation, to a service representative. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm.
Learning about the printer 10 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer.
Learning about the printer 11 What are you looking for? Find it here • Software and Drivers—Certified drivers for your printer and Software and Documentation CD installers for Dell printer software • Readme files—Last‑minute technical changes, or advanced technical reference materials for experienced users or technicians • Supplies and accessories for your printer • Replacement cartridges • Safety information for preparing to operate your printer • Regulatory information • Warranty information Dell p
Learning about the printer 12 5 4 1 1 3 1 Right side 152 mm (6 in.) 2 Front 394 mm (15.5 in.) 3 Left side 152 mm (6 in.) 4 Rear 152 mm (6 in.) 5 Top 152 mm (6 in.) 2 Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options.
Learning about the printer 13 Basic model 1 2 3 4 5 6 7 1 Automatic document feeder (ADF) 2 ADF tray 3 ADF bin 4 Standard bin 5 Printer control panel 6 100‑sheet multipurpose feeder 7 Standard 550‑sheet tray
Learning about the printer 14 Fully configured model The following illustration shows the maximum number of optional trays that are supported by the printer. For more information on other configurations, visit our Web site. 1 3 1 1 2 1 Optional 550‑sheet trays Note: A lockable 550‑sheet tray is also available. For more information, contact the place where you purchased the printer.
Learning about the printer 15 Using the ADF and scanner glass Scanner glass A B C Automatic document feeder (ADF) Use the ADF for multiple‑page documents including two- Use the scanner glass for single‑page documents, book pages, sided (duplex) pages. small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can use the ADF or the scanner glass to scan documents.
Understanding the printer control panel 16 Understanding the printer control panel Using the printer control panel Use the To 1 Display 2 Home button Go to the home screen. 3 Sleep button Enable Sleep mode or Hibernate mode. • View the printer status and messages. • Set up and operate the printer. Do the following to wake the printer from Sleep mode: • • • • • Touch the screen or press any hard button. Open a door or cover. Send a print job from the computer.
Understanding the printer control panel 17 Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status Off The printer is off, idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is entering or waking from Hibernate mode.
Understanding the printer control panel Touch 18 To 7 Forms and Favorites Quickly find and print frequently used online forms. 8 Menu icon Access the printer menus. Note: The menus are available only when the printer is in Ready state. 9 Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links. Note: The tree view supports only bookmarks created from this function, and not from any other application.
Understanding the printer control panel Feature 19 Description Status message bar • Show the current printer status such as Ready or Busy. • Show printer conditions such as Toner Low or Cartridge Low. • Show intervention messages so the printer can continue processing. Printer IP address The IP address of your network printer is located at the upper left corner of the home screen and appears as four sets of numbers separated by periods.
Understanding the printer control panel Other touch-screen buttons Touch To Accept Save a setting. Cancel Reset • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset values on the screen.
Setting up and using the home screen applications 21 Setting up and using the home screen applications Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active applications. Some applications are supported only in select printer models. Finding the IP address of the printer Note: Make sure your printer is connected to a network or to a print server. You can find the printer IP address: • From the top left corner of the printer home screen.
Setting up and using the home screen applications 22 Customizing the home screen 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Do one or more of the following: • Show or hide the icons of basic printer functions. a Click Settings > General Settings > Home screen customization.
Setting up and using the home screen applications 23 Activating the home screen applications Finding information about the home screen applications Your printer comes with preinstalled home screen applications. Before you can use these applications, you must first activate and set up these applications using the Embedded Web Server. For more information on accessing the Embedded Web Server, see “Accessing the Embedded Web Server” on page 21.
Setting up and using the home screen applications Use 24 To Quickly and easily copy insurance, identification, and other wallet‑size cards. You can scan and print both sides of a card on a single page, saving paper and showing the information on the card in a more convenient manner. 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.
Setting up and using the home screen applications 25 Setting up Multi Send Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to www.dell.com/support/manuals. Use To Scan a document, and then send the scanned document to multiple destinations. Note: Make sure there is enough space in the printer hard disk. 1 Open a Web browser, and then type the printer IP address in the address field.
Setting up and using the home screen applications 26 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Do either of the following: • Click Set up Scan to Network > Click here. • Click Settings > Apps > Apps Management > Scan to Network. 3 Specify the destinations, and then customize the settings.
Setting up and using the home screen applications 27 c Click Configure, and then do either of the following: • To export a configuration to a file, click Export, and then follow the instructions on the computer screen to save the configuration file. Notes: – When saving the configuration file, you can type a unique file name or use the default name. – If a "JVM Out of Memory” error occurs, then repeat the export process until the configuration file is saved.
Additional printer setup 28 Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Open the controller board access cover.
Additional printer setup 30 3 Remove the shield. 4 Use the following illustration to locate the appropriate connector. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.
Additional printer setup 5 Reattach the shield, and then align the screws with the holes. 6 Tighten the screws on the shield.
Additional printer setup 7 Close the access cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 33 3 Align the notch (1) on the memory card with the ridge (2) on the connector. 1 2 4 Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. 5 Reattach the controller board shield, and then the controller board access cover.
Additional printer setup 34 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Access the controller board. For more information, see “Accessing the controller board” on page 28. 2 Unpack the optional card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
Additional printer setup 35 Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup 36 1 ISP solution 2 Screw for attaching the plastic bracket to the ISP 3 Screws for attaching the ISP mounting bracket to the controller board shield 4 Plastic bracket 4 Remove the metal cover from the ISP opening. a Loosen the screw. b Lift the metal cover, and then pull it out completely.
Additional printer setup 37 5 Align the posts of the plastic bracket to the holes on the controller board cage, and then press the plastic bracket on the controller board cage until it clicks into place. Note: Make sure that the plastic bracket has latched completely, and that the plastic bracket is seated firmly on the cage. 6 Install the ISP on the plastic bracket. Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass through the ISP opening in the cage.
Additional printer setup 7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket. 8 Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP. Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.
Additional printer setup 9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield. 10 Tighten the thumbscrew that is attached to the ISP. Warning—Potential Damage: Do not screw it on too tightly. 11 Connect the ISP solution interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color-coded. Installing a printer hard disk Note: This task requires a flat‑head screwdriver.
Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Access the controller board. For more information, see “Accessing the controller board” on page 28. 2 Unpack the printer hard disk. 3 Locate the appropriate connector on the controller board cage.
Additional printer setup 41 To install a printer hard disk onto the ISP: a Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket. b Align the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.
Additional printer setup 42 To install a printer hard disk directly on the controller board cage: a Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.
Additional printer setup b Use the two provided screws to attach the printer hard disk mounting bracket. c Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color‑coded. Removing a printer hard disk Note: This task requires a flat‑head screwdriver.
Additional printer setup 44 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Access the controller board. For more information, see “Accessing the controller board” on page 28. 2 Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the printer hard disk.
Additional printer setup 45 4 Remove the printer hard disk. 5 Set aside the printer hard disk. Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Additional printer setup 46 Installing optional trays The printer supports the following optional input sources: • 550‑sheet tray • 2100‑sheet tray CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Additional printer setup 47 4 Remove any packing material from inside the tray. 5 Insert the tray into the base. 6 Place the tray near the printer. 7 Lock the wheels of the caster base to secure the printer, then align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked. 1 8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Additional printer setup 48 1 2 Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page 51. To uninstall the optional trays, slide the latch on the right side of the printer toward the front of the printer until it clicks into place, and then remove stacked trays one at a time from the top to the bottom.
Additional printer setup 49 7 6 5 1 2 4 3 1 Use the To EXT port Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region. Note: Remove the plug to access the port.
Additional printer setup Organizing cables Attach the Ethernet cable and power cord, and then neatly tuck the cables in the channels at the back of the printer. Setting up the printer software Installing the printer 1 Obtain a copy of the software installer package. 2 Run the installer, and then follow the instructions on the computer screen. 3 For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.
Additional printer setup 51 Adding available options in the print driver For Windows users 1 Open the printers folder, and then select your printer. 2 Open the printer properties, and then add or manually install any options. 3 Apply the changes. For Macintosh users 1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies > Driver. 2 Add any installed hardware options. 3 Apply the changes.
Additional printer setup 52 Preparing to set up the printer on a wireless network Notes: • Make sure your wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter. • Make sure your access point (wireless router) is turned on and is working properly.
Additional printer setup 53 Connecting the printer using the Wireless Setup Wizard Before you begin, make sure that: • A wireless network adapter is installed in the printer and is working properly. For more information, see the instruction sheet that came with the wireless network adapter. • An Ethernet cable is disconnected from the printer. • Active NIC is set to Auto.
Additional printer setup 54 3 Open a Web browser, and then type the IP address of your access point in the address field. Notes: • The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 4 Access the WPS settings. For more information, see the documentation that came with your access point. 5 Enter the eight‑digit PIN, and then save the setting.
Additional printer setup 55 3 Configure the port from the list. 4 Update the IP address. 5 Apply the changes. For Macintosh users 1 From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. 2 Type the IP address in the address field. 3 Apply the changes. Setting up serial printing Use serial printing when the computer is far from the printer. After installing the serial or communication (COM) port, configure the printer and the computer.
Additional printer setup 56 Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. 1 From the home screen, navigate to: > Reports > Network Setup Page 2 Check the first section of the network setup page, and confirm that the status is Connected.
Loading paper and specialty media 57 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 248 and “Storing paper” on page 82.
Loading paper and specialty media 58 1 2 Squeeze, and then slide the width guide to the correct position for the size of the paper you are loading until it clicks into place. 1 2 1 Note: Use the paper size indicators at the bottom of the tray to help position the guides.
Loading paper and specialty media 59 1 3 Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper you are loading. 1 2 3 1 Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators at the bottom of the tray to help position the guides.
Loading paper and specialty media 60 1 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack with printable side facedown for one‑sided printing. Note: Make sure paper or envelope is loaded properly.
Loading paper and specialty media 61 • Do not slide the paper into the tray. Load paper as shown in the illustration. 1 • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray.
Loading paper and specialty media • Make sure the paper is below the solid line, which is the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams.
Loading paper and specialty media 63 • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper fill indicator. 6 For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide.
Loading paper and specialty media 64 7 Insert the tray. 1 8 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray completely.
Loading paper and specialty media 65 Loading A5‑size paper a Pull up and slide the width guide to the position for A5. 1 2 b Squeeze, and then slide the length guide to the position for A5 until it clicks into place.
Loading paper and specialty media 66 c Remove the A5 length guide from its holder. d Insert the A5 length guide into its designated slot. 1 2 Note: Press the A5 length guide until it clicks into place. Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper a Pull up and slide the width guide to the correct position for the size of paper you are loading.
Loading paper and specialty media 67 b If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. c Put the A5 length guide in its holder.
Loading paper and specialty media 68 d Squeeze, and then slide the length guide to the correct position for the paper size you are loading. 3 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 4 Load the paper stack with the printable side facedown for one‑sided printing. • Make sure the paper is loaded properly.
Loading paper and specialty media 69 One‑sided printing Two‑sided (duplex) printing C AB C AB • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. 5 Insert the tray. Note: Press the paper stack down while inserting the tray.
Loading paper and specialty media 70 6 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder 1 Pull down the multipurpose feeder door. Note: Do not load or close the multipurpose feeder while a job is printing.
Loading paper and specialty media 2 Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. 3 Slide the width guide to the correct position for the size of the paper you are loading. Note: Use the paper size indicators on the bottom of the tray to help position the guides.
Loading paper and specialty media 72 4 Prepare the paper or specialty media for loading. • Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them. • Flex the stack of envelopes back and forth to loosen them, and then fan them.
Loading paper and specialty media 73 Note: Slide the stack gently into the multipurpose feeder until it comes to a stop. • Load only one size and type of paper or specialty media at a time. • Make sure the paper fits loosely in the multipurpose feeder, lies flat, and is not bent or wrinkled. One‑sided (simplex) printing Two‑sided (duplex) printing • Load envelopes with the flap side down and on the left of the multipurpose feeder.
Loading paper and specialty media 74 6 For custom- or Universal- size paper, adjust the width guides to lightly touch the sides of the stack. 7 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Linking and unlinking trays When the paper size and paper type for any trays are the same, the printer will link those trays.
Loading paper and specialty media 3 Change the paper size and type settings for the trays you are linking. • To link trays, make sure the paper size and type for the tray match that of the other tray. • To unlink trays, make sure the paper size or type for the tray does not match that of the other tray. 4 Click Submit. Note: You can also change the paper size and type settings using the printer control panel. For more information, see “Setting the paper size and type” on page 57.
Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu > Custom Types. 3 Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user‑defined custom names. 4 Click Submit. Using the printer control panel 1 From the home screen, navigate to: > Paper Menu > Custom Types 2 Select a custom paper type name, and then select a paper type.
Paper and specialty media guide 77 Paper and specialty media guide Notes: • Make sure the paper size, type, and weight are set correctly on the computer or printer control panel. • Flex, fan, and straighten specialty media before loading them. • The printer may print at a reduced speed to prevent damage to the fuser. Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media.
Paper and specialty media guide 78 • Adjust the width guides to fit the width of the envelopes. • Before loading the envelopes on the tray, flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
Paper and specialty media guide 79 Tips on using transparencies • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the transparencies loaded in the tray. • • • • • Print a test page on the transparencies being considered for use before buying large quantities. Use transparencies designed specifically for laser printers. Avoid getting fingerprints on the transparencies to prevent print quality problems.
Paper and specialty media guide 80 Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60–176 g/m2 (16–47‑lb) paper, grain long paper is recommended. Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood.
Paper and specialty media guide • • • • 81 Thickness (impacts how much can be loaded into a tray) Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper) Surface friction (determines how easily sheets can be separated) Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it moves through the printer) • Brightness and texture (look and feel) Recycled papers are better than ever; however, the amount of re
Paper and specialty media guide 82 Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity between 40 and 60 percent. • • • • Store paper in cartons, on a pallet or shelf, rather than on the floor. Store individual packages on a flat surface.
Paper and specialty media guide 83 Paper size1 Dimensions Executive 184 x 267 mm (7.3 x 10.5 in.) Oficio (México) 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) X Universal 105 x 148 mm to 216 x 356 mm (4.13 x 5.83 in. to 8.5 x 14 in.) X 70 x 127 mm to 216 x 356 mm (2.76 x 5 in. to 8.5 x 14 in.
Paper and specialty media guide 84 Note: Labels, transparencies, envelopes, and card stock always print at reduced speed. Paper type 550‑sheet tray 2100‑sheet tray Multipurpose feeder Duplex ADF Scanner glass Paper Card Stock X Plain Envelope X X X Rough Envelope X X X Paper Labels X X Pharmacy Labels X Transparencies* X * X X Print transparencies in batches of only up to 20 to prevent them from sticking together.
Printing 85 Printing Printing forms and a document Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites” on page 23.
Printing 86 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quality Menu > Toner Darkness. 3 Adjust the toner darkness, and then click Submit.
Printing 87 • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the printer display. After these print jobs are processed, you may need to view the held jobs list to print documents from the flash drive.
Printing 88 Recommended flash drives File type Many flash drives are tested and approved for use with the printer. For more information, visit Documents: www.dell.com/support/printers. • .pdf • .xps Images: • • • • • • • • .dcx .gif .jpeg or .jpg .bmp .pcx .tiff or .tif .png .
Printing 89 • For information on configuring the wireless settings, see the documentation that came with your mobile device. 1 From Google Play, download the Dell Mobile Print application. 2 From the home screen of your mobile device, tap . 3 Select the item to print. You can choose from the list of supported applications (such as Calendar, Contacts, Gallery, Google Docs, GMail, Internet, Messaging, Word Documents, Excel Documents, PowerPoint Documents, and PDF Documents).
Printing 90 2 Touch Submit. Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you delete them. For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Print and Hold. 4 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name.
Printing 91 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings tab > Security > Confidential Print Setup. 3 Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry attempts, all of the jobs for that user are deleted. • Set an expiration time for confidential print jobs. When a user has not printed the jobs within the specified time, all of the jobs for that user are deleted.
Printing For Macintosh users 1 From System Preferences in the Apple menu, navigate to your printer. 2 From the print queue, select the print job you want to cancel, and then delete it.
Copying 93 Copying Scanner glass A B C Automatic document feeder (ADF) Use the ADF for multiple‑page documents including two-sided pages. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Copying 94 3 From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper left corner. 2 From the home screen, navigate to: Copy > specify the copy settings > Copy It If you have more pages to scan, then place the next document on the scanner glass, and then touch Scan the next page. 3 Touch Finish the Job.
Copying 95 3 Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that contain transparencies, then navigate to: Manual Feeder > > select the size of the transparencies > > Transparency > 4 Load transparencies into the multipurpose feeder, and then touch Copy It. Copying on letterhead 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Copying 96 Customizing copy settings Copying to a different size 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 97 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 98 3 From the home screen, navigate to: Copy > Sides (Duplex) > select the preferred duplexing method Note: For the preferred duplexing method, the first number represents sides of the original documents while the second number represents sides of the copy. For example, select “2 sided to 2 sided” if you have two-sided original documents and you want two‑sided copies. 4 Touch > Copy It. Reducing or enlarging copies Copies can be scaled from 25% to 400% of the original document size.
Copying 99 5 Touch . 6 Touch the button that best represents the content source of the document you are copying. • Color Laser—The original document was printed using a color laser printer. • Inkjet—The original document was printed using an inkjet printer. • Magazine—The original document is from a magazine. • Press—The original document was printed using a printing press. • Black/White Laser—The original document was printed using a mono laser printer.
Copying 100 3 From the home screen, navigate to: Copy > Advanced Options > Separator Sheets Note: Set Collate to “1,2,3 ‑ 1,2,3” to place separator sheets between copies. If Collate is set to “1,1,1 ‑ 2,2,2,” then the separator sheets are added to the end of the copy job. For more information, see “Collating copies” on page 99. 4 Select one of the following: • Between Copies • Between Jobs • Between Pages • Off 5 Touch > Copy It.
Copying 101 For example: 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 102 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Copying 103 Copy to This option opens a screen where you can enter the paper size and type on which your copies will be printed. • Touch the paper size and type that matches the paper loaded. • If the settings for “Copy from” and “Copy to” are different, then the printer automatically adjusts the Scale setting to accommodate the difference.
Copying 104 Select from the following content sources: • • • • • • • • Black/White Laser—The original document was printed using a mono laser printer. Color Laser—The original document was printed using a color laser printer. Inkjet—The original document was printed using an inkjet printer. Magazine—The original document is from a magazine. Newspaper—The original document is from a newspaper. Other—The original document was printed using an alternate or unknown printer.
Copying 105 • Separator Sheets—This places a blank sheet of paper between copies, pages, or print jobs. The separator sheets can be drawn from a tray that contains a type or color of paper that is different from the paper your copies are printed on. • Multifeed Sensor—This detects when the ADF picks more than one sheet of paper at a time, and then displays an error message. Note: This option is supported only in select printer models.
E-mailing 106 E-mailing Scanner glass A B C Automatic document feeder (ADF) Use the ADF for multiple‑page documents including two-sided pages. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Setting up the printer to e-mail Setting up the e-mail function 1 Open a Web browser, and then type the printer IP address in the address field.
E-mailing 107 Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings.
E-mailing 108 E-mailing a document You can use the printer to e‑mail scanned documents to one or more recipients in a number of ways. You can type the e‑mail address, use a shortcut number, or use the address book. You can also use the Multi Send or MyShortcut application from the printer home screen. For more information, see “Activating the home screen applications” on page 23.
E-mailing 109 Sending an e‑mail using the address book 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
E-mailing 110 3 From the home screen, navigate to: E-mail > Recipient(s) > type the e‑mail address > Done > Send as 4 Touch the button that represents the file type you want to send. • PDF—Create a single file with multiple pages. • Secure PDF—Create an encrypted PDF file that protects the file contents from unauthorized access. • TIFF—Create multiple files or a single file. If Multi-page TIFF is turned off in the Settings menu of the Embedded Web Server, then TIFF saves one page in each file.
E-mailing 111 Original Size This option lets you set the paper size of the documents you are going to e‑mail. When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes (letter‑ and legal‑size pages). Darkness This option lets you adjust how light or dark your scanned documents are in relation to the original document. Resolution This option lets you adjust the output quality of your e-mail.
E-mailing 112 Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. This also identifies what needs to be scanned for inclusion in the e-mail. • Orientation—This specifies the orientation of the original document, and then changes the Sides (Duplex) and Binding settings to match the orientation.
Faxing 113 Faxing Scanner glass A B C Automatic document feeder (ADF) Use the ADF for multiple‑page documents including two-sided pages. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Setting up the printer to fax CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm.
Faxing 114 Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity, or individual sending the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual).
Faxing 115 Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: 1 Connect one end of the telephone cable that came with the printer to the 2 Connect the other end of the telephone cable to an active analog wall jack. port of the printer.
Faxing 116 Tips for this setup: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically (Auto Answer On), then set the printer to pick up on any number of rings that you want.
Faxing 117 Connected to different wall jacks PHONE LINE To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine.
Faxing 118 Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service 02 To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. 3 Connect the telephone to the port of the printer. Tips for this setup: • This setup works best if you subscribe to a distinctive ring service.
Faxing 119 Scenario 2: Digital Subscriber Line (DSL) A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
Faxing 120 Scenario 3: VoIP telephone service To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge additional cost for activation of the second phone port. 3 Connect the telephone to the port of the printer.
Faxing 121 Tips for this setup: • To make sure that the phone port on the VoIP adapter is active, plug an analog telephone into the phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active. • If you need two phone ports for your devices, but do not want to pay additional cost, then do not plug the printer into the second phone port. You can use a phone splitter.
Faxing 122 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge additional cost for activation of the second phone port. 3 Connect your analog telephone phone to the port of the printer.
Faxing 123 Scenario 5: Countries or regions with different telephone wall jacks and plugs Some countries or regions may have different types of telephone wall jack connectors than those that came with the printer. The standard wall jack adopted by most countries or regions is RJ-11. Your printer comes with the RJ-11 jack and a telephone cable with the RJ-11 plug. If the wall jack or equipment in your facility is not compatible with this type of connection, then you need to use a telephone adapter.
Faxing 124 Connecting the printer to a non‑RJ‑11 wall jack 1 Connect one end of the telephone cable that came with printer to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter.
Faxing 125 Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
Faxing 126 Connect the printer to any of the N ports. 1 Connect one end of the telephone cable that came the printer to the port of the printer. 2 Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown. Note: Do not remove the adapter plug from the telephone system.
Faxing 127 Connecting to a distinctive ring service A distinctive ring service may be available from your telephone company. This service lets you have multiple telephone numbers on one telephone line, with each telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls.
Faxing 128 Setting the date and time You can set the date and time so that they are printed on every fax you send. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Security > Set Date and Time.
Faxing 129 3 From the home screen, touch Fax. 4 Enter the fax number or a shortcut. Note: To add recipients, touch Next number, and then enter the recipient's telephone number or shortcut number, or search the address book. 5 Touch Fax It. Sending a fax using the computer The printer driver fax option lets you send a print job to the printer, which sends the job as a fax. The fax option works as a normal fax machine, but is controlled through the printer driver instead of the printer control panel.
Faxing 130 • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the printer control panel, press #, and then enter the shortcut number using the keypad. 4 Touch Fax It. Sending a fax using the address book The address book lets you search for bookmarks and network directory servers. For more information on enabling the address book feature, contact your system support person.
Faxing 131 Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Faxing 132 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Fax > enter the fax number > Options 4 From the Resolution area, touch the arrows to select the resolution you want.
Faxing 133 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Fax Settings > Analog Fax Setup > Block No Name Fax. Notes: • This option blocks all incoming faxes that have a private caller ID or have no fax name. • In the Banned Fax List field, enter the phone numbers or type the fax names of specific fax callers you want to block.
Faxing 134 3 From the Held Fax Mode menu, select one of the following: • Off • Always On • Manual • Scheduled 4 If you selected Scheduled, then continue with the following steps: a Click Fax Holding Schedule. b From the Action menu, select Hold faxes. c From the Time menu, select the time you want the held faxes released. d From the Day(s) menu, select the day you want the held faxes released. 5 Click Add.
Faxing 135 Select from the following content sources: • • • • • • • • Black/White Laser—The original document was printed using a mono laser printer. Color Laser—The original document was printed using a color laser printer. Inkjet—The original document was printed using an inkjet printer. Magazine—The original document is from a magazine. Newspaper—The original document is from a newspaper. Other—The original document was printed using an alternate or unknown printer.
Faxing 136 Using the advanced options Select from the following settings: • Advanced Imaging—This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, Sharpness, and Temperature settings before you fax the document. • Custom Job—This combines multiple scanning jobs into a single job. • Edge Erase—This removes smudges or marks around the edges of a document.
Scanning 137 Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person. After the destinations (shared network folders) have been established on the network, the setup process for the application involves installing and configuring the application on the appropriate printer using its Embedded Web Server. For more information, see “Setting up Scan to Network” on page 25.
Scanning 138 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Navigate to: Settings > Other Settings area > Manage Shortcuts > FTP Shortcut Setup 3 Enter the appropriate information. Note: A password may be required. If you do not have an ID and password, then contact your system support person. 4 Enter a shortcut number. Note: If you enter a number that is already in use, then you are prompted to select another number. 5 Click Add.
Scanning 139 Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the printer control panel, press # on the keypad, and then enter the FTP shortcut number. 4 Touch > Send It.
Scanning 140 The scanner lets you scan documents directly to a computer or a flash drive. The computer does not have to be directly connected to the printer for you to receive Scan to PC images. You can scan the document back to the computer over the network by creating a scan profile on the computer and then downloading the profile to the printer. Scanning to a computer using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field.
Scanning 141 1 Open the printers folder, and then select your printer. Note: If your printer is not in the list, then add your printer. 2 Open the printer properties, and then adjust the settings as necessary. 3 From the control panel, touch Scan to Computer > select the appropriate scan setting > Send It. Scanning to a flash drive 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Scanning 142 Send As This option lets you set the output type for the scan image. Select one of the following: • PDF—Use to create a single file with multiple pages. • Secure PDF—Use to create an encrypted PDF file that protects the file contents from unauthorized access. • TIFF—Use to create multiple files or a single file. If Multi-page TIFF is turned off in the Settings menu, then TIFF saves one page in each file. The file size is usually larger than an equivalent JPEG.
Scanning 143 • Photo/Film—The original document is a photo from film. • Press—The original document was printed using a printing press. Scan Preview This option lets you view the first page of the image before it is included in the file. When the first page is scanned, the scanning is paused and a preview image appears. Note: This option appears only when a formatted, working printer hard disk is installed.
Understanding the printer menus 144 Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Default Source Paper Size/Type Menu Settings Page Device Statistics Active NIC Edit Security Setups Miscellaneous Security Settings Configure MP Network Setup Page Standard USB Confidential Print Substitute Size Network [x] Setup Page Erase Temporary Data Files Paper Texture Shortcut List Parallel [x] Serial [x] Paper Weight Fax Job Log SMTP Setup Set Date and Time
Understanding the printer menus 145 Paper menu Default Source menu Use To Default Source Tray [x] Multipurpose Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for Multipurpose Feeder to appear as a menu setting. • If two trays contain paper of the same size and type, and the trays have the same settings, then the trays are automatically linked.
Understanding the printer menus 146 Paper Size/Type menu Use To Tray [x] Size A4 A5 A6 JIS‑B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in each tray.
Understanding the printer menus 147 Use To MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder.
Understanding the printer menus 148 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the size of the paper being manually loaded. Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded.
Understanding the printer menus 149 Use To Default ADF Media Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom [x] Specify the media type being loaded in the ADF. Note: Plain Paper is the factory default setting. Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus Use To Transparency Texture Smooth Normal Rough Specify the relative texture of the transparencies loaded in a specific tray. Recycled Texture Smooth Normal Rough Specify the relative texture of the recycled paper loaded in a specific tray. Labels Texture Smooth Normal Rough Specify the relative texture of the labels loaded in a specific tray. Vinyl Labels Texture Smooth Normal Rough Specify the relative texture of the vinyl labels loaded in a specific tray.
Understanding the printer menus 151 Use To Heavy Texture Smooth Normal Rough Specify the relative texture of the heavy paper loaded in a specific tray. Rough/Cotton Texture Rough Specify the relative texture of the rough or cotton paper loaded in a specific tray. Custom [x] Texture Smooth Normal Rough Specify the relative texture of the custom paper loaded in a specific tray. Note: Normal is the factory default setting. Note: Rough is the factory default setting.
Understanding the printer menus 152 Use To Envelope Weight Light Normal Heavy Specify the relative weight of the envelope loaded. Rough Envelope Weight Light Normal Heavy Specify the relative weight of the rough envelope loaded. Letterhead Weight Light Normal Heavy Specify the relative weight of the letterhead loaded. Preprinted Weight Light Normal Heavy Specify the relative weight of the preprinted paper loaded.
Understanding the printer menus 153 Paper Loading menu Use To Card Stock Loading Duplex Off Determine and set two-sided printing for all print jobs with Card Stock as the paper type. Recycled Loading Duplex Off Determine and set two-sided printing for all print jobs with Recycled as the paper type. Labels Loading Duplex Off Determine and set two-sided printing for all print jobs with Labels as the paper type.
Understanding the printer menus 154 Use To Custom [x] Loading Duplex Off Determine and set two-sided printing for all print jobs with Custom [x] as the paper type. Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Off is the factory default setting for all Paper Loading menu selections.
Understanding the printer menus 155 Custom Scan Sizes menu Use To Custom Scan Size [x] Scan Size Name Media Type Specify a custom scan size name, scan sizes, and options. The custom scan size name replaces Custom Scan Size [x] in the printer menus. ADF Media Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Enveloope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Width 1–8.5 inches (25–216 mm) Height 1–25 inches (25–635.
Understanding the printer menus 156 Use To Portrait Width 3–8.5 inches 76–216 mm Set the portrait width. Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. You can increase the width in 0.01‑inch increments. • 216 mm is the international factory default setting. You can increase the width in 1‑mm increments. Portrait Height 3–14.17 inches 76–360 mm Set the portrait height.
Understanding the printer menus 157 Use To Shortcut List Print a report containing information about configured shortcuts. Fax Job Log Print a report containing information about the last 200 completed faxes. Notes: • This menu item appears only when Enable Job Log is set to On in the Fax Settings menu. • This menu is supported only in select printer models. Fax Call Log Print a report containing information about the last 100 attempted, received, and blocked calls.
Understanding the printer menus 158 Standard Network or Network [x] menu Note: Only active ports appear in this menu. All inactive ports are omitted. Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PCL SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
Understanding the printer menus 159 Use To Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs. Standard Network Setup OR Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk Show and set the printer network settings. Notes: • Auto is the factory default setting. • Off filters print jobs using the standard protocol. • On processes raw binary PostScript print jobs.
Understanding the printer menus 160 Use To Job Timeout Set the amount of time it takes for a network print job to be canceled. 0, 10–225 seconds Notes: • “90 seconds” is the factory default setting. • A setting value of 0 disables the timeout. • If a value between 1 and 9 is selected, then Invalid appears on the display, and the value is not saved. Allow the printer to print a banner page. Banner Page Off On Note: Off is the factory default setting.
Understanding the printer menus 161 Use To Enable HTTP Server Yes No Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser. WINS Server Address View or change the current WINS server address. Enable DDNS Yes No View or change the current DDNS setting. Enable mDNS Yes No View or change the current mDNS setting. DNS Server Address View or change the current DNS server address.
Understanding the printer menus 162 Wireless menu Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter. To access the menu, navigate to: Network/Ports > Network [x] > Network [x] Setup > Wireless Use To Wi‑Fi Protected Setup Start Push Button Method Start PIN Method Establish a wireless network and enable network security.
Understanding the printer menus 163 Use To Activate Yes No Enable or disable AppleTalk support. View Name Show the assigned AppleTalk name. Note: Yes is the factory default setting. Note: The AppleTalk name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server. Set Zone Provide a list of AppleTalk zones available on the network.
Understanding the printer menus 164 Use To USB Buffer Disabled Auto 3K to [maximum size allowed] Set the size of the USB input buffer. Notes: • Auto is the factory default setting. • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before normal processing resumes. • The USB buffer size value can be changed in 1-K increments.
Understanding the printer menus 165 Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off.
Understanding the printer menus 166 Use To Advanced Status On Off Enable bidirectional communication through the parallel port. Protocol Standard Fastbytes Specify the parallel port protocol. Notes: • On is the factory default setting. • Off disables parallel port negotiation. Notes: • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems.
Understanding the printer menus 167 Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off.
Understanding the printer menus 168 Use To Job Buffering Off On Auto Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. The printer does not buffer print jobs on the printer hard disk. • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Understanding the printer menus 169 Use To Parity Even Odd None Ignore Set the parity for serial input and output data frames. Honor DSR On Off Determine whether the printer uses the DSR Signal. Note: None is the factory default setting. Notes: • Off is the factory default setting. • DSR is a handshaking signal used by most serial cables. The serial port uses DSR to distinguish data sent by the computer from data created by electrical noise in the serial cable.
Understanding the printer menus 170 Use To Device‑Initiated E‑mail None Use Device SMTP Credentials Specify what credentials will be used when communicating to the SMTP server. Some SMTP servers require credentials to send an e-mail. Notes: User‑Initiated E‑mail* None Use Device SMTP Credentials Use Session User ID & Password Use Session E‑mail address & Password Prompt User • None is the factory default setting for Device‑Initiated E‑mail and User‑Initiated E‑mail.
Understanding the printer menus 171 Use To Edit Access Controls Administrative Menus Function Access Management Solutions Cancel jobs at the Device Control access to printer menus, firmware updates, held jobs, and other access points.
Understanding the printer menus 172 Use To LDAP Certificate Verification Demand Try Allow Never Allow the user to request a server certificate. Notes: • “Demand” means a server certificate is requested. If a bad certificate is provided or if no certificate is provided, then the session is terminated immediately. “Demand” is the factory default setting. • “Try” means a server certificate is requested. If no certificate is provided, then the session proceeds normally.
Understanding the printer menus 173 Use To Verify Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a limit on how long the printer stores print jobs needing verification. Reserve Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a limit on how long the printer stores print jobs for printing at a later time. Note: Off is the factory default setting.
Understanding the printer menus 174 Use To Delete Log Yes No Specify whether or not audit logs are deleted. Configure Log Enable Audit Yes No Enable Remote Syslog No Yes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specify how and whether or not audit logs are created. Note: Yes is the factory default setting. Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting.
Understanding the printer menus 175 Use To Enable Authentication On Off Change the authentication setting to On or Off. Note: Off is the factory default setting. Settings menu General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text appearing on the printer display.
Understanding the printer menus 176 Use To ADF Loaded Beep Enabled Disabled Specify whether the ADF sounds a beep when paper is loaded. ADF Multi‑feed Sensor On Off Detect when the ADF picks more than one sheet of paper at once. Quiet Mode Off On Reduce the amount of noise produced by the printer. Note: Enabled is the factory default setting. Note: On is the factory default setting. Notes: • Off is the factory default setting.
Understanding the printer menus 177 Use To Keyboard Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French Korean Magyar Turkce Cesky Simplified Chinese Traditional Chinese Japanese Custom Key [x] Specify a language and custom key information for the printer keyboard. The additional tabs enable access to accent marks and symbols from the keyboard.
Understanding the printer menus 178 Use To Displayed Information Left side Right side Custom Text [x] Specify what is displayed on the upper left and right corners of the home screen. For the Left side and Right side menus, select from the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text [x] Model Name Notes: • IP Address is the factory default setting for Left side.
Understanding the printer menus 179 Use To Displayed Information (continued) Waste Toner Bottle Paper Jam Load Paper Service Errors Customize the displayed information for Waste Toner Bottle, Paper Jam, Load Paper, and Service Errors. Select from the following options: Display Yes No Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. • Default is the factory default setting for Message to display.
Understanding the printer menus 180 Use To One Page Copy Off On Set copies from the scanner glass to only one page at a time. Output Lighting Normal/Standby Mode Off Dim Bright Set the amount of light from the standard bin. Note: Off is the factory default setting. Notes: • Dim is the factory default setting if Eco-Mode is set to Energy or Energy/Paper. • Bright is the factory default setting if Eco-Mode is Off or set to Paper.
Understanding the printer menus 181 Use To Contact Name Specify a contact name for the printer. Note: The contact name is stored on the Embedded Web Server. Location Specify the location of the printer. Note: The location is stored on the Embedded Web Server. Alarms Alarm Control Cartridge Alarm Set an alarm to sound when the printer requires user intervention.
Understanding the printer menus 182 Use To Timeouts Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month Set the amount of time before the printer enters Hibernate mode. Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate Set the printer to Hibernate Timeout even when there is an active Ethernet connection. Timeouts Screen Timeout 15–300 Set the amount of time in seconds the printer waits before returning to Ready state.
Understanding the printer menus 183 Use To Timeouts Job Hold Timeout 5–255 Set the amount of time the printer waits for user intervention before it holds jobs that require unavailable resources and continues to print other jobs in the print queue. Notes: • 30 is the factory default setting. • This menu item appears only when a formatted, working printer hard disk is installed.
Understanding the printer menus 184 Use To Press Sleep Button Do Nothing Sleep Hibernate Determine how the printer responds when pressing the Sleep button while the printer is idle. Notes: • Sleep is the factory default setting. • Sleep or Hibernate sets the printer to operate at a lower power configuration. • If the printer is in Sleep mode, then the display appears off and the Sleep button turns amber in color.
Understanding the printer menus 185 Use To Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Specify how the original document was produced. Sides (Duplex) 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Specify whether an original document is two‑sided (duplex) or one‑sided, and then to specify whether the copy should be two‑sided or one‑sided. Note: Black/White Laser is the factory default setting.
Understanding the printer menus 186 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. ID Card Specify the paper size of the original document. Copy To Source Tray [x] Auto Size Match Multipurpose Feeder Specify the paper source for copy jobs.
Understanding the printer menus 187 Use To Header/Footer [Location] Off Date/Time Page number Custom text Print on All pages First page only All but first page Custom text Specify the header or footer information and its location on the page. For the location, select from the following options: • • • • • • Top left Top middle Top right Bottom left Bottom middle Bottom right Notes: • Off is the factory default setting for the location. • “All pages” is the factory default setting for “Print on.
Understanding the printer menus 188 Use To Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning and to adjust the dropout setting for each color threshold. Contrast 0–5 Best for content Specify the contrast used for the copy job. Mirror Image Off On Create a mirror image of the original document. Negative Image Off On Create a negative image of the original document.
Understanding the printer menus 189 Use To Fax ID Fax Name Fax Number Specify how the fax is identified. Enable Manual Fax On Off Set the printer to fax manually, which requires a line splitter and a telephone handset. Notes: • Off is the factory default setting. • Use a regular telephone to answer an incoming fax job and to dial a fax number. • Touch # 0 on the numeric keypad to go directly to the Manual Fax function.
Understanding the printer menus 190 Use To Fax Cover Page Fax Cover Page Off by default On by default Never use Always use Include to Field On Off Include from Field On Off From Include Message Field On Off Message Include Logo On Off Include Footer [x] On Off Footer [x] Configure the fax cover page. Use To Resolution Standard Fine 200 dpi Super Fine 300 dpi Ultra Fine 600 dpi Specify quality in dots per inch (dpi).
Understanding the printer menus 191 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the original document. Sides (Duplex) Off Long edge Short edge Specify how the text and graphics are oriented on a page. Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory default setting.
Understanding the printer menus 192 Use To Dialing Prefix Rules Prefix Rule [x] Establish a dialing prefix rule. Automatic Redial 0–9 Specify the number of times the printer tries to send the fax to a specified number. Redial frequency 1–200 Specify the number of minutes between redials. Behind a PABX Yes No Enable or disable switchboard blind dialing without a dial tone. Enable ECM Yes No Enable or disable Error Correction Mode for fax jobs.
Understanding the printer menus 193 Use To Background Removal ‑4 to 4 Adjust the amount of background visible on a scanned image. Color Balance Cyan - Red Magenta - Green Yellow - Blue Enable an equal balance of colors in the scanned image. Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning and to adjust the dropout setting for each color threshold.
Understanding the printer menus 194 Use To Enable Color Fax Scans Off by default On by default Never use Always use Enable color faxing. Note: “Off by default” is the factory default setting. Auto Convert Color Faxes to Mono Convert all outgoing faxes to black and white. Faxes Note: On is the factory default setting. On Off Use To Enable Fax Receive On Off Allow the printer to receive fax jobs.
Understanding the printer menus 195 Use To Separator Sheet Source Tray [x] Multipurpose Feeder Specify the paper source for the separator sheet. Output Bin Standard Bin Bin [x] Specify a bin for received faxes. Fax Footer On Off Print the transmission information at the bottom of each page from a received fax. Max Speed 2400 4800 9600 14400 33600 Specify the maximum speed in baud at which faxes are received.
Understanding the printer menus 196 Use To Transmission Log Print log Do not print log Print only for error Enable printing of a transmission log after each fax job. Receive Error Log Print Never Print on Error Enable printing of a receive error log following a receive error. Auto Print Logs On Off Enable automatic printing of fax logs. Log Paper Source Tray [x] Multipurpose Feeder Specify the source of the paper used for printing logs.
Understanding the printer menus 197 Use To Ringer Volume Off On Control the fax speaker ringer volume. Use To All Rings Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only Note: On is the factory default setting. Specify ring patterns when the printer is answering calls. Note: All Rings is the factory default setting.
Understanding the printer menus 198 Use To E‑mail Server Setup Web Link Setup Server Login Password Path File Name Web Link Define the e‑mail server path name; for example: /directory/path. Note: The characters * : ? < > | are invalid entries for a path name. Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) Specify the format of the scanned file. PDF Version 1.2–1.7 A–1a Set the version of the PDF file that will be scanned for e‑mailing.
Understanding the printer menus 199 Use To Orientation Portrait Landscape Specify the orientation of the scanned image. Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the document being scanned.
Understanding the printer menus 200 Use To Text/Photo Default 5–90 Set the quality of a text or photo image in relation to file size and the quality of the image. Note: 75 is the factory default setting. Photo Default 5–90 Set the quality of a photo image in relation to file size and the quality of the image. E‑mail images sent as Attachment Web Link Specify how the images are sent. Use Multi‑Page Tiff On Off Choose between single-page TIFF files and multiple‑page TIFF files.
Understanding the printer menus 201 Use To Allow Save as Shortcut On Off Save e-mail addresses as shortcuts. Notes: • On is the factory default setting. • When set to Off, the Save As Shortcut button does not appear on the e-mail Destination screen. Background Removal ‑4 to 4 Adjust the amount of background visible on a scanned image. Color Balance Cyan - Red Magenta - Green Yellow - Blue Enable an equal balance of colors in the scanned image.
Understanding the printer menus 202 Use To Temperature ‑4 to 4 Enable the user to specify “warm” or “cool” outputs. "Cool” values generate a bluer output than the default while “warm” values generate a redder output than the default. Use cc:/bcc: Off On Enable the use of the “cc:” and “bcc:” fields. Note: Off is the factory default setting. FTP Settings menu Use To Format PDF (.pdf) Secure PDF (.pdf) TIFF (.tif) JPEG (.jpg) XPS (.xps) Specify the format of the file for FTP sending.
Understanding the printer menus 203 Use To Darkness 1–9 Lighten or darken the output. Orientation Portrait Landscape Specify the page orientation of the scanned image. Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the original document.
Understanding the printer menus 204 Use To Text Default 5–90 Set the quality of the text in relation to the file size and quality of the image. Text/Photo Default 5–90 Set the quality of a text/photo image in relation to the file size and quality of the image. Note: 75 is the factory default setting. Note: 75 is the factory default setting. Photo Default 5–90 Set the quality of a photo image in relation to the file size and quality of the image.
Understanding the printer menus 205 Use To Allow Save as Shortcut On Off Enable shortcut creation for FTP addresses. Background Removal ‑4 to 4 Adjust the amount of background visible on a copy. Color Balance Cyan - Red Magenta - Green Yellow - Blue Enable an equal balance of colors in the scanned image.
Understanding the printer menus 206 Flash Drive menu Scan Settings Use To Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) Specify the format of the file to be sent through FTP. PDF Version 1.2–1.7 A‑1a Set the version of the PDF file to be sent through FTP. Content Type Text Graphics Text/Photo Photo Specify the content of the original document.
Understanding the printer menus 207 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the paper size of the original document. Sides (Duplex) Off Long Edge Short Edge Specify how the text and graphics are oriented on a page. Note: Letter is the US factory default setting.
Understanding the printer menus 208 Use To Use Multi‑Page TIFF On Off Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan to FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page. Notes: • On is the factory default setting. • This menu item applies to all scan functions. File Name Type a base file name. Note: You can enter up to 53 characters.
Understanding the printer menus 209 Use To Scan edge to edge Off On Specify whether the original document is scanned edge-to-edge. Sharpness 1–5 Adjust the amount of sharpness on a scanned image. Temperature ‑4 to 4 Enable the user to specify “warm” or “cool” outputs. "Cool” values generate a bluer output than the default while “warm” values generate a redder output than the default. Note: Off is the factory default setting. Note: 3 is the factory default setting.
Understanding the printer menus Use To Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Specify that multiple pages are printed on one side of a sheet. Paper Saver Border None Solid Print a border on each page image. Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Print multiple-page images on one side of a paper. Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether to insert blank separator sheets.
Understanding the printer menus 211 Print Settings Setup menu Use To Printer Language PCL Emulation PS Emulation Set the default printer language. Notes: • PS Emulation is the factory default printer language. • Setting a printer language as the default does not prevent a software program from sending print jobs that use another printer language. Job Waiting On Off Specify that print jobs be removed from the print queue if they require unavailable printer options or custom settings.
Understanding the printer menus 212 Use To Resource Save On Off Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a job that requires more memory than is available. Notes: • Off is the factory default setting. This sets the printer to retain the downloads only until memory is needed. Downloads are deleted in order to process print jobs. • On retains the downloads during language changes and printer resets.
Understanding the printer menus 213 Use To Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted. Notes: • Off is the factory default setting. • Between Copies inserts a blank sheet between each copy of a print job if Collate is set to “(1,2,3) (1,2,3).” If Collate is set to “(1,1,1) (2,2,2),” then a blank page is inserted between each set of printed pages, such as after all page 1's and after all page 2's.
Understanding the printer menus 214 Quality menu Use To Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Specify the printed output resolution in dots per inch. Pixel Boost Off Fonts Horizontally Vertically Both directions Isolated Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts. Toner Darkness 1–10 Lighten or darken the printed output. Note: 600 dpi is the factory default setting.
Understanding the printer menus 215 Use To Job Accounting Log Off On Determine and set if the printer creates a log of the print jobs it receives. Job Accounting Utilities Print and delete log files or export them to a flash drive. Accounting Log Frequency Weekly Monthly Determine and set how often a log file is created.
Understanding the printer menus 216 Use To Log File Prefix Specify the prefix you want for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix. Utilities menu Use To Remove Held Jobs Confidential Held Not Restored All Delete confidential and held jobs from the printer hard disk. Notes: • Selecting a setting affects only print jobs that are resident in the printer.
Understanding the printer menus 217 Use To Coverage Estimator Off On Provide an estimate of the percentage coverage of toner on a page. The estimate is printed on a separate page at the end of each print job. Note: Off is the factory default setting. XPS menu Use To Print Error Pages Off On Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PDF menu Use To Scale to Fit Yes No Scale page content to fit the selected paper size.
Understanding the printer menus 218 PCL Emul menu Use To Font Source Resident Disk Download Flash All Specify the set of fonts used by the Font Name menu. Notes: • “Resident” is the factory default setting. Resident shows the factory default set of fonts downloaded in the RAM. • “Flash” and “Disk” settings show all fonts resident in that option. • The flash option must be properly formatted and cannot be read/write‑, write‑, or password‑protected.
Understanding the printer menus 219 Use To PCL Emulation Settings Lines per Page 1–255 Specify the number of lines that print on each page. Notes: • 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the Paper Size and Orientation you want before setting Lines per Page.
Understanding the printer menus 220 Use To Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T1 Default = 4 T1 Default = 5 T1 Default = 20 T1 Default = 21 Env Default = 6 MPaper Default = 2 MEnv Default = 3 Display the factory default setting assigned to each tray or feeder. Tray Renumber Restore Defaults Yes No Restore all tray and feeder assignments to the factory default settings.
Understanding the printer menus 221 Use To Font Size 1–255 pt Set the default font size for HTML documents. Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale 1–400% Scale the default font for HTML documents. Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments. Orientation Portrait Landscape Set the page orientation for HTML documents. Margin Size 8–255 mm Set the page margin for HTML documents.
Understanding the printer menus 222 Use To Orientation Portrait Landscape Reverse Portrait Reverse Landscape Set the image orientation. Note: Portrait is the factory default setting. Help menu The Help menu consists of a series of Help pages that are stored in the multifunction printer (MFP) as PDF files. They contain information about using the printer and performing various tasks, including copying, scanning, and faxing. English, French, German, and Spanish translations are stored in the printer.
Saving money and the environment 223 Saving money and the environment Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
Saving money and the environment 224 Saving energy Using Eco‑Mode 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Saving money and the environment 225 Use To On Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Off Use factory default settings. Note: This setting supports the performance specifications of the printer. 3 Click Submit. Adjusting Sleep mode To save energy, decrease the number of minutes before the printer enters Sleep mode.
Saving money and the environment 226 Using Hibernate mode Hibernate is an ultra‑low‑power operating mode. Notes: • Three days is the default amount of time before the printer enters Hibernate mode. • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode. • If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
Saving money and the environment Recycling Recycling Dell products To return Dell products for recycling: 1 Visit our Web site at www.dell.com/recycle. 2 Select your country or region. 3 Follow the instructions on the computer screen.
Securing the printer 228 Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs. Non-volatile memory Your printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory).
Securing the printer 229 Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: 1 Turn off the printer. 2 Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar appears. The printer performs a power-on sequence, and then the Configuration menu appears.
Securing the printer 230 The printer will perform a power‑on reset, and then return to normal operating mode. Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard disk installed. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field.
Securing the printer 231 The printer will perform a power‑on reset, and then return to normal operating mode. Finding printer security information In high-security environments, you may need to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, check the “Embedded Web Server — Security” Administrator’s Guide from your printer CD or from our Web site, or contact the place where you purchased the printer.
Maintaining the printer 232 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. 1 Make sure that the printer is turned off and unplugged from the electrical outlet.
Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Remove the white underside of the scanner cover.
Maintaining the printer 234 4 Open the bottom ADF door. 2 1 5 Wipe the ADF scanner glass under the ADF door. 6 Close the bottom ADF door. 7 Place the white underside of the scanner cover on the scanner glass, and then close the scanner cover.
Maintaining the printer 235 8 Wipe the areas shown, and then let them dry. 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass 4 White underside of the ADF cover 9 Close the scanner cover. Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the home screen, touch Status/Supplies > View Supplies.
Maintaining the printer 236 The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing supplies based on the estimate. Until an adequate print history is obtained on the printer, the estimated cartridge yield is based on approximately 5% coverage per page.
Maintaining the printer 237 Replacing supplies Replacing the toner cartridge 1 Lift the front cover, and then pull down the multipurpose feeder door. 1 2 2 Pull the cartridge out of the printer using the handle.
Maintaining the printer 238 3 Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute the toner. 4 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Note: Make sure the cartridge is fully pushed in. Warning—Potential Damage: When replacing a toner cartridge, do not leave the imaging unit exposed to direct light for an extended period of time.
Maintaining the printer 239 5 Close the multipurpose feeder door and the front cover.
Maintaining the printer 240 Replacing the imaging unit 1 Lift the front cover, and then pull down the multipurpose feeder door. 1 2 2 Pull out the toner cartridge from the printer using the handle.
Maintaining the printer 241 3 Lift the blue handle, and then pull out the imaging unit from the printer. 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing material from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Maintaining the printer 242 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Maintaining the printer 243 8 Close the multipurpose feeder door and the front cover. 2 1 Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
Maintaining the printer 244 • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are not under the printer when you set it down. • Before setting up the printer, make sure there is adequate clearance around it.
Managing the printer 245 Managing the printer Managing printer messages Use the Status Messenger application to view error messages requiring your intervention on your printer. When there is an error, a bubble appears telling you what the error is, and points you to the appropriate recovery information. If you installed Status Messenger with your printer software, then the application launches automatically when the software installation is completed.
Managing the printer 246 Setting up e‑mail alerts Configure the printer to send you e‑mail alerts when the supplies are getting low or when the paper needs to be changed or added, or when there is a paper jam. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Managing the printer 247 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Supply Notifications.
Clearing jams 248 Clearing jams Carefully select paper and specialty media and load them properly to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing.
Clearing jams 249 • Do not slide the paper into the tray. Load paper as shown in the illustration. 1 • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it.
Clearing jams 250 Notes: • When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared. Check your printed output for blank pages. • When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting reprints jammed pages if adequate printer memory is available. Area Area name Printer control panel message What to do 1 Upper rear door [x]‑page jam, open upper rear door.
Clearing jams 251 [x]‑page jam, lift front cover to remove cartridge. [200–201] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 1 Lift the front cover, and then pull down the multipurpose feeder door. 1 2 2 Lift the blue handle, and then pull out the toner cartridge from the printer. 3 Place the toner cartridge aside.
Clearing jams 252 4 Lift the blue handle, and then pull out the imaging unit from the printer. 1 2 5 Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Clearing jams 7 Install the imaging unit. Note: Use the arrows on the side of the printer as a guide. 8 Insert the toner cartridge into the printer, and then push the blue handle back into place. Notes: • Align the arrows on the guides of the toner cartridge with the arrows in the printer. • Make sure the cartridge is fully pushed in.
Clearing jams 254 9 Close the multipurpose feeder door and the front cover. 2 1 10 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper rear door. [202] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Clearing jams 1 Pull down the rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the rear door. 4 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper and lower rear door. [231–234] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Clearing jams 1 Pull down the rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the rear door.
Clearing jams 4 Push the back of the standard tray. 5 Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull the paper out. Note: Make sure all paper fragments are removed. 6 Insert the standard tray. 7 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove standard bin jam. [203] 1 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 258 2 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove tray 1 to clear duplex. [235–239] 1 Pull out the tray completely. Note: Lift the tray slightly, and then pull it out. 2 3 1 2 Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right and out of the printer. Note: Make sure all paper fragments are removed.
Clearing jams 259 3 Insert the tray. 4 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open tray [x]. [24x] 1 Check which tray is indicated on the printer display, and then pull the tray. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 260 3 Insert the tray. 4 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, clear manual feeder. [250] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 3 Reload paper into the multipurpose feeder.
Clearing jams 4 Slide the paper guide until it rests lightly against the edge of the paper. 5 From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open automatic feeder top cover. [28y.xx] 1 Remove all original documents from the ADF tray. Note: The message is cleared when the pages are removed from the ADF tray. 2 Open the ADF cover. 3 Firmly grasp the jammed paper on each side, and then gently pull it out.
Clearing jams 262 4 Close the ADF cover. 5 Open the scanner cover. 6 If the jam is in the bottom ADF door or ADF exit bin, then open the bottom ADF door, and then firmly grasp the jammed paper on each side. Note: Make sure all paper fragments are removed. 2 1 7 Close the bottom ADF door.
Clearing jams 263 8 Straighten the edges of the original documents, then load the documents into the ADF, and then adjust the paper guide. 9 From the printer control panel, touch Done to clear the message and continue printing.
Troubleshooting 264 Troubleshooting Understanding the printer messages Cartridge low [88.xy] You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge nearly low [88.xy] If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace the toner cartridge very soon.
Troubleshooting 265 Change [paper source] to [paper type] [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the printer control panel, and then touch Finished changing paper. • Touch Reset active bin to reset the active bin for a linked set of bins. • Cancel the print job.
Troubleshooting 266 Close front door Close the front door of the printer. Close top access cover Close the printer top access cover to clear the message. Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, touch Continue to ignore the message and continue printing. • Cancel current print job. • Install additional printer memory.
Troubleshooting 267 • Install a hard disk with higher capacity. Disk must be formatted for use in this device From the printer control panel, touch Format disk to format the printer hard disk and clear the message. Note: Formatting deletes all the files stored in the printer hard disk. Disk near full. Securely clearing disk space. Try one or more of the following: • Touch Continue to clear the message and continue printing. • Delete fonts, macros, and other data stored on the printer hard disk.
Troubleshooting 268 Fax Station Name not set up. Contact system administrator. Try either of the following: • From the printer control panel, touch Continue to clear the message. • Complete the Analog Fax setup. If the message appears again after completing the setup, then contact your system support person. Fax Station Number not set up. Contact system administrator. Try one or more of the following: • From the printer control panel, touch Continue to clear the message.
Troubleshooting • From the printer control panel, touch Continue to clear the message and print using a different tray. • Cancel the print job. Insert Tray [x] Try one or more of the following: • Insert the specified tray into the printer. • Cancel the print job. • Reset the active bin for a linked set of bins by selecting Reset active bin on the printer control panel. Install duplex Try one or more of the following: • Install the duplex unit: 1 Turn off the printer.
Troubleshooting 270 Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, touch Continue to print the part of the job already stored and begin collating the rest of the print job. • Cancel the current print job. Insufficient memory to support Resource Save feature [35] Install additional printer memory or touch Continue to disable Resource Save, clear the message, and continue printing.
Troubleshooting 271 Load [paper source] with [paper size] [paper orientation] Try one or more of the following: • Load the specified tray or feeder with the correct size of paper. • To use the tray or feeder with the correct size of paper, touch Finished loading paper on the printer control panel. Note: If the printer finds a tray or feeder that has the correct size of paper, then it feeds from that tray or feeder.
Troubleshooting 272 Load Manual Feeder with [paper size] [paper orientation] Try one or more of the following: • Load the feeder with the correct size of paper. • From the printer control panel, touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing. • From the printer control panel, touch Automatically select paper to use the paper loaded in the tray. • Cancel the print job.
Troubleshooting 273 Memory full, cannot send faxes 1 From the printer control panel, touch Continue to clear the message and cancel the fax job. 2 Try one or more of the following: • Reduce the fax resolution, and then resend the fax job. • Reduce the number of pages in the fax, and then resend the fax job. Network [x] software error [54] Try one or more of the following: • From the printer control panel, touch Continue to continue printing.
Troubleshooting • Install a flash memory card with larger capacity. Note: Downloaded fonts and macros not previously stored in the flash memory are deleted. Paper changes needed Try one or more of the following: • Touch Use current supplies to clear the message and continue printing. • Cancel the current print job. Parallel port [x] disabled [56] Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Enable the parallel port.
Troubleshooting 275 Remove defective disk [61] Remove and replace the defective printer hard disk. Remove packaging material, [area name] Remove any remaining packaging material from the specified location. Remove paper from standard output bin Remove the paper stack from the standard bin. Replace all originals if restarting job. Try one or more of the following: • Touch Cancel job to clear the message and cancel the scan job.
Troubleshooting 276 Replace jammed originals if restarting job. Try one or more of the following: • Touch Cancel job to clear the message and cancel the scan job. • Touch Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job. • Touch Scan from flatbed to continue scanning from the scanner immediately after the last successful scan job. • Touch Finish job without further scanning to end the last successful scan job.
Troubleshooting 277 Replace unsupported cartridge [32.xy] Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then visit our Web site or contact the place where you purchased the printer. Replace unsupported imaging unit [32.
Troubleshooting 278 Scanner disabled. Contact system administrator if problem persists. [840.02] Try one or more of the following: • Touch Continue with scanner disabled to return to the home screen, and then contact your system support person. • Touch Reboot and automatically enable scanner to cancel the job. Note: This attempts to enable the scanner. Scanner jam, remove all originals from the scanner [2yy.xx] Remove the jammed paper from the scanner.
Troubleshooting 279 Standard network software error [54] Try one or more of the following: • From the printer control panel, touch Continue to continue printing. • Turn off the printer, and then turn it back on. • Update the network firmware in the printer or print server. For more information, contact technical support or your Dell printer dealer. Standard USB port disabled [56] Try one or more of the following: • From the printer control panel, touch Continue to clear the message.
Troubleshooting 280 Too many trays attached [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra trays. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Tray [x] paper size unsupported Replace with a supported paper size. Unformatted flash detected [53] Try one or more of the following: • From the printer control panel, touch Continue to stop the defragmentation and continue printing. • Format the flash memory.
Troubleshooting 281 • Make sure the USB Buffer menu is not set to Disabled. Weblink server not set up. Contact system administrator. From the printer control panel, touch Continue to clear the message. Note: If the message appears again, then contact your system support person.
Troubleshooting 282 Action Yes No Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are inserted in the correct ports. • The USB symbol on the cable with the USB symbol on the printer Are the cables inserted in the correct ports? • The appropriate Ethernet cable with the Ethernet port Step 6 Make sure the electrical outlet is not turned off by a switch or breaker. Turn on the switch or reset the breaker. Go to step 7.
Troubleshooting 283 Printer display is blank Action Yes No Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Turn off the printer, and then contact technical support.
Troubleshooting 284 Action Yes No Step 4 a Check if the internal option is selected. The problem is solved. Contact technical support. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 51. b Resend the print job. Does the internal option operate correctly? Internal print server does not operate correctly Action Yes No Step 1 Go to step 2.
Troubleshooting 285 Action Yes Step 2 The problem is solved. Contact technical support. Check the cable and the ISP connection. a Use the correct cable, and then make sure it is securely connected to the ISP. b Check if the ISP solution interface cable is securely connected into the receptacle of the controller board. No Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded.
Troubleshooting 286 Action Yes Step 4 The problem is solved. Contact technical support. Check if the tray is available in the printer driver. No Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 51. Is the tray available in the printer driver? USB/parallel interface card does not operate correctly Action Yes No Step 1 Go to step 2.
Troubleshooting 287 Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: Go to step 2. The problem is solved. Go to step 3. The problem is solved. • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator.
Troubleshooting 288 Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Go to step 2. Select one of the Print and Hold options, and then resend the print job. For more information, see “Printing confidential and other held jobs” on page 90.
Troubleshooting 289 Envelope seals when printing Action Yes Contact technical support. Note: Printing on envelopes with high moisture content can seal the flaps. b Resend the print job. a Use envelopes that have been stored in a dry environment. No The problem is solved. Does the envelope seal when printing? Error message about reading the flash drive appears Action Yes No Step 1 Go to step 2. Insert the flash drive into the front USB port.
Troubleshooting 290 Incorrect characters print Action Yes No Step 1 Deactivate Hex Trace mode. Go to step 2. Contact technical support. The problem is solved. Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray. The problem is solved. Go to step 2. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
Troubleshooting 291 Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. The problem is solved. Go to step 2. Did the job print and collate correctly? Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3). The problem is solved. Go to step 3. Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. b Resend the print job.
Troubleshooting 292 Print jobs do not print Action Yes No Step 1 The problem is solved. Go to step 2. a From the document you are trying to print, open the Print dialog and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. b Resend the print job. Do the jobs print? The problem is solved. Go to step 3.
Troubleshooting 293 Print job takes longer than expected Action Yes No Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. a From the printer control panel, navigate to: Settings > General Settings b Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both. Did the job print? Step 2 The problem is solved. Go to step 3.
Troubleshooting 294 Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser. • The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures. Action Yes No The problem is solved. Go to step 2. Step 1 a Make sure the size of the paper loaded in the tray matches the fuser type.
Troubleshooting Action 295 Yes No The problem is solved. Contact technical Step 2 support. a From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked. b Resend the print job. Do the trays link correctly? Unexpected page breaks occur Action Yes Increase the printing timeout. a From the home screen, navigate to: The problem is solved.
Troubleshooting 296 Action Yes Step 1 Go to step 2. a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: No The problem is solved. > Reports > Print Fonts 2 Touch PCL Fonts or PostScript Fonts. b Use a font that is supported by the printer or install the font that you want to use. For more information, contact your system support person. c Resend the print job.
Troubleshooting 297 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match the paper loaded in the tray. Do the paper size and type match the paper loaded in the tray? • Change the paper loaded in the tray to match the paper size specified in the tray settings.
Troubleshooting 298 Action Yes No The problem is solved. Contact technical Step 2 support. a Replace the fuser. For more information, see the instruction sheet that came with the part. b Resend the print job. Do compressed images still appear? Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes No Step 1 a From the Quality Menu on the printer control panel, decrease the toner darkness. The problem is solved. Go to step 2. Note: 8 is the factory default setting.
Troubleshooting 299 Horizontal voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved. Step 2 Go to step 3. a Load the specified tray or feeder with a recommended type of paper. The problem is solved. b Resend the print job. Do horizontal voids appear on prints? b Resend the print job. Do horizontal voids appear on prints? Step 3 a Redistribute the toner in the imaging unit.
Troubleshooting 300 Incorrect margins on prints ABCD ABCD ABCD Action Yes No The problem is solved. Go to step 2. Step 1 a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. Are the margins correct? Step 2 From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray. Does the paper size match the paper loaded in the tray? Go to step 3.
Troubleshooting 301 Paper curl Action Yes No Step 1 Go to step 2. Adjust the width and length guides. Go to step 3. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact technical support. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded.
Troubleshooting 302 Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact technical support. The problem is solved. 2 Check if the packing material is properly removed from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Troubleshooting 303 Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Contact technical support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job.
Troubleshooting 304 Action Yes Step 4 From the printer Go to step 5. control panel, set the paper texture in the Paper menu to match the paper loaded in the tray. Check if the paper loaded in the tray has texture or rough finishes. Are you printing on textured or rough paper? Step 5 a Load paper from a fresh package. No Go to step 6. The problem is solved. Contact technical support or your Dell printer dealer. The problem is solved. Yes No Note: Paper absorbs moisture due to high humidity.
Troubleshooting Action 305 Yes Go to step 3. Step 2 a From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. Is the tray set to the type, texture, and weight of the paper loaded? No Do one or more of the following: • Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.
Troubleshooting 306 Print is too light Action Yes Go to step 2. Step 1 a From the Quality menu on the printer control panel, increase the toner darkness. No The problem is solved. Note: 8 is the factory default setting. b Resend the print job. Is the print still too light? Go to step 3. Change the paper type, texture, and weight to match the paper loaded in the tray. Go to step 4.
Troubleshooting 307 Action Yes No Step 6 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 7. The problem is solved. Contact technical support. The problem is solved. Yes No 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Install the imaging unit, and then the cartridge.
Troubleshooting 308 Shadow images appear on prints Leading edge A AB BC CD D A B C D ABCD Trailing edge Action Yes No Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Go to step 3. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. Go to step 4. The problem is solved. Contact technical support. The problem is solved. Load paper with the correct paper type and weight in the tray.
Troubleshooting Action 309 Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded. b Resend the print job. No The problem is solved. Is the print still skewed? Step 2 a Check if you are printing on a paper that is supported by the tray. Contact technical support. The problem is solved. Yes No b Resend the print job.
Troubleshooting 310 Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 5. The problem is solved. Contact technical support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job.
Troubleshooting 311 Action Yes No Step 3 a Load paper from a fresh package. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact technical support or your Dell printer dealer. The problem is solved. Action Yes No Step 1 Go to step 2. The problem is solved. Contact technical support or your Dell printer dealer. The problem is solved. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job.
Troubleshooting 312 Toner rubs off Leading edge ABC DEF Trailing edge Action Yes No Step 1 Go to step 2. Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. Contact technical support or your Dell printer dealer. The problem is solved. Action Yes No Replace the imaging unit, and then resend the print job. Contact technical support. The problem is solved. Action Yes No Step 1 Go to step 2. Set the paper type to Transparency.
Troubleshooting 313 Uneven print density Action Yes No Replace the imaging unit, and then resend the print job. Contact technical support. The problem is solved. Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved. Go to step 3. Step 2 a From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. The problem is solved.
Troubleshooting 314 Action Yes No Step 4 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 5. The problem is solved. Contact technical support. The problem is solved. Action Yes No Step 1 Clear the error or status Go to step 2. message. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Troubleshooting 315 Partial document or photo copies Action Yes No Step 1 Go to step 2. Place the document or photo facedown on the scanner glass in the upper left corner. Go to step 3. Change the paper size setting to match the paper loaded in the tray, or load the tray with paper that matches the paper size setting. Check the placement of the document or photo. Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Troubleshooting 316 Action Yes No Step 4 Go to step 5. See “Print quality problems” on page 295. Go to step 6. Place the document or photo facedown on the scanner glass in the upper left corner. Go to step 7. Change the Content Type and Content Source settings to match the document being scanned. Go to step 8. The problem is solved. Go to step 9. The problem is solved. Send a print job, and then check for print quality problems. a From the General Settings menu, adjust the Eco‑Mode settings.
Troubleshooting 317 Action Yes No Step 9 Contact technical support. The problem is solved. Action Yes No Check if there are no obstructions between the scanner unit and the printer. a Lift the scanner unit. The problem is solved. Contact technical support. Check for washed‑out or overexposed output. a From the Copy screen, navigate to: Advanced Options > Advanced Imaging b Adjust the settings of the following: • Background Removal—Reduce the current setting.
Troubleshooting 318 Caller ID is not shown Action Yes No Contact your telephone company to check if your telephone line is subscribed to the caller ID service. The problem is solved. Contact technical support. Notes: • If your region supports multiple caller ID patterns, then you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2).
Troubleshooting 319 Action Yes No Step 5 a Check the telephone wall jack. 1 Plug the telephone cable into the wall jack. The problem is solved. Go to step 6. 2 Listen for a dial tone. 3 If you do not hear a dial tone, then plug a different telephone cable into the wall jack. 4 If you still do not hear a dial tone, then plug the telephone cable into a different wall jack. 5 If you hear a dial tone, then connect the printer to that wall jack. b Try sending or receiving a fax.
Troubleshooting 320 Action Yes No Step 8 The problem is solved. Go to step 9. Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax. Can you send or receive a fax? The problem is solved. Go to step 10. Step 9 a Temporarily disable call waiting. Contact your telephone company to obtain the keypad sequence for temporarily disabling call waiting.
Troubleshooting 321 Action Yes No Step 2 The problem is solved. Go to step 3. Load the original document properly. Load the original document faceup, short edge first into the ADF tray or facedown on the scanner glass in the upper left corner. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. Can you send faxes? Step 3 Set up the shortcut number properly.
Troubleshooting 322 Action Yes Step 3 The problem is solved. Contact technical support. Replace the toner cartridge. For more information, see the instruction sheet that came with the supply. No Can you receive faxes? Fax and e-mail functions are not set up Notes: • Before you troubleshoot, check if the fax cables are connected. • The indicator light is blinking red until you set up fax and e‑mail. Action Yes No The problem is solved. Contact technical support.
Troubleshooting 323 Action Yes No Step 2 The problem is solved. Go to step 3. Decrease the incoming fax transmission speed. a Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Troubleshooting 324 Cannot scan from a computer Action Yes No Step 1 Go to step 3. Go to step 2. Clear the error message. Go to step 3. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Step 2 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
Troubleshooting 325 Action Yes No Step 3 Go to step 4. See “Cleaning the scanner glass” on page 233. Go to step 5. Place the document or photo facedown on the scanner glass in the upper left corner. Go to step 6. See “Print quality problems” on page 295. Go to step 7. Change the Content Type and Content Source settings to match the document being scanned. Problem solved. Contact technical support. Action Yes No Step 1 Go to step 2. Connect the cables properly. Change the file name.
Troubleshooting 326 Action Yes No Step 3 Close the file you are scanning. Go to step 4. Check if the document or photo you want to scan is open in another application or being used by another user. Is the file you want to scan open by another application or user? Contact technical Check if either the Append time stamp or the Overwrite existing file check support. box is selected in the destination configuration settings.
Troubleshooting 327 The scanner does not respond Action Yes No Step 1 Go to step 2. Turn on the printer. Go to step 3. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Go to step 4. Connect the power cord to the printer and a properly grounded electrical outlet. Turn on the switch or reset the breaker. Go to step 5. Check if the printer is turned on.
Troubleshooting 328 Solving home screen application problems An application error has occurred Action Yes No Step 1 Go to step 2. Contact technical support. Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in the address field. If you do not know the IP address of the printer, then you can: • View the IP address on the printer home screen.
Troubleshooting 329 Action Yes No Step 3 Go to step 4. Contact your system support person. Go to step 5. Tighten the cable connection. Go to step 6. Contact your system support person. Check if the network connection is working. Is the network connection working? Step 4 Make sure the cable connections to the printer and print server are secure. For more information, see the setup documentation that came with the printer.
Appendix 330 Appendix Dell Technical Support Policy Technician‑assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell‑installed hardware.
Appendix 331 Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the Product Information Guide.
Index 332 Index Numerics 2100‑sheet tray installing 46 loading paper 64 550‑sheet tray installing 46 loading 57 Symbols [x]‑ page jam, open upper rear door. [202] 254 [x]‑page jam, clear manual feeder. [250] 260 [x]‑page jam, lift front cover to remove cartridge. [200–201] 251 [x]‑page jam, open automatic feeder top cover. [28y.xx] 261 [x]‑page jam, open tray [x]. [24x] 259 [x]‑page jam, open upper and lower rear door. [231–234] 255 [x]‑page jam, remove standard bin jam.
Index configuring supply notifications, imaging unit 246 supply notifications, maintenance kit 246 supply notifications, toner cartridge 246 configuring e‑mail settings 106 configuring port settings 54 configuring supply notifications 246 connecting printer to distinctive ring service 127 connecting to a wireless network using PIN (Personal Identification Number) method 53 using Push Button Configuration method 53 using the Embedded Web Server 54 using wireless setup wizard 53 conservation settings brightn
Index E Eco‑Mode setting 224 Edit Security Setups menu 170 embedded solutions information erasing 229 Embedded Web Server accessing 21 checking the status of parts 235 checking the status of supplies 235 creating a fax destination shortcut 131 creating an FTP shortcut 137 creating e‑mail shortcuts 107 initial fax setup 114 modifying confidential print settings 90 problem accessing 328 scanning to a computer using 140 setting up e‑mail alerts 246 Embedded Web Server — Security: Administrator’s Guide where t
Index configuring the printer to observe daylight saving time 128 creating shortcuts using the Embedded Web Server 131 creating shortcuts using the printer control panel 131 distinctive ring service 127 fax setup 114 forwarding faxes 134 holding faxes 133 making a fax lighter or darker 132 sending a fax at a scheduled time 130 sending using the printer control panel 128 setting the date and time 128 setting the fax number 127 setting the outgoing fax name 127 viewing a fax log 132 file name scan options 14
Index L labels, paper tips 78 letterhead copying on 95 loading, 2100‑sheet tray 64 loading, multipurpose feeder 70, 78 loading, trays 57, 78 light, indicator 16 line filter 119 LINE port 48 linking trays 74, 75 Load [paper source] with [custom string] [paper orientation] 270 Load [paper source] with [custom type name] [paper orientation] 270 Load [paper source] with [paper size] [paper orientation] 271 Load [paper source] with [paper type] [paper size] [paper orientation] 271 Load Manual Feeder with [custo
Index O optional card installing 33 options 2100‑sheet tray, installing 46 550‑sheet tray, installing 46 firmware cards 28 Internal Solutions Port, installing 35 memory card 28, 32 printer hard disk, installing 39 printer hard disk, removing 43 options, copy screen copy from 102 scale 103 options, touch‑screen copy 103 e‑mail 110, 112 ordering supplies using Printer Home 236 organizing cables 48 original size e‑mail options 111 scan options 141 output file type changing 109 P page setup e‑mail options 112
Index tray linking does not work 294 unexpected page breaks occur 295 printer 50 basic model 12 fully configured 12 minimum clearances 11 moving 11, 243, 244 selecting a location 11 shipping 244 printer configurations 12 printer control panel 16 factory defaults, restoring 247 indicator light 16 Sleep button light 16 Printer had to restart. Last job may be incomplete.
Index No analog phone line connected to modem, fax is disabled. 273 Non‑Dell [supply type], see User’s Guide [33.xy] 273 Not enough free space in flash memory for resources [52] 273 Paper changes needed 274 Parallel port [x] disabled [56] 274 Printer had to restart. Last job may be incomplete. 274 Reinstall missing or unresponsive cartridge [31.xy] 274 Reinstall missing or unresponsive imaging unit [31.
Index Remove paper from standard output bin 275 removing printer hard disk 43 repeat print jobs 89 printing from a Macintosh computer 90 printing from Windows 90 repeating defects appear on prints 307 Replace all originals if restarting job. 275 Replace cartridge, 0 estimated pages remain [88.xy] 275 Replace cartridge, printer region mismatch [42.xy] 275 Replace imaging unit, 0 estimated pages remain [84.xy] 275 Replace jammed originals if restarting job.
Index sending fax at a scheduled time 130 sending fax using the address book 130 Serial [x] menu 166 Serial option [x] error [54] 278 Serial port [x] disabled [56] 278 serial printing setting up 55 Set Date/Time menu 174 setting paper size 57 paper type 57 TCP/IP address 160 setting the fax number 127 setting the outgoing fax name 127 setting the Universal paper size 57 setting up e‑mail alerts 246 setting up fax country‑ or region‑specific 123 digital telephone service 121 DSL connection 119 standard tele
Index received fax has poor print quality 322 troubleshooting, paper feed message remains after jam is cleared 287 troubleshooting, print envelope seals when printing 289 error reading flash drive 289 held jobs do not print 288 incorrect characters print 290 incorrect margins on prints 300 jammed pages are not reprinted 286 job prints from wrong tray 290 job prints on wrong paper 290 jobs do not print 292 Large jobs do not collate 291 multiple‑language PDF files do not print 291 paper curl 301 paper freque