Users Guide

Fabric OS Troubleshooting and Diagnostics Guide xv
53-1002930-01
Brocade resources
To get up-to-the-minute information, go to http://my.brocade.com and register at no cost for a user
ID and password.
White papers, online demonstrations, and data sheets are available through the Brocade website
at:
http://www.brocade.com/products-solutions/products/index.page
For additional Brocade documentation, visit the Brocade website:
http://www.brocade.com
Release notes are available on the MyBrocade website and are also bundled with the Fabric OS
firmware.
Other industry resources
For additional resource information, visit the Technical Committee T11 website. This website
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
http://www.t11.org
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:
http://www.fibrechannel.org
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below.